966462
|
2014-08-04
|
Settlement process and costs
|
Mortgage
|
|
Issue |
Settlement process and costs
|
Timely |
No
|
Company |
Rochester Home Equity, Inc
|
Product |
Mortgage
|
Sub Product |
Conventional fixed mortgage
|
Date Received |
2014-08-04
|
Submitted Via |
Referral
|
Company Response |
Closed with explanation
|
Consumer Disputed |
No
|
Date Sent To Company |
2014-08-04
|
Consumer Consent Provided |
N/A
|
|
1089426
|
2014-10-27
|
Loan servicing, payments, escrow account
|
Mortgage
|
|
Issue |
Loan servicing, payments, escrow account
|
Timely |
Yes
|
Company |
Rochester Home Equity, Inc
|
Product |
Mortgage
|
Sub Product |
Conventional fixed mortgage
|
Date Received |
2014-10-27
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
No
|
Date Sent To Company |
2014-10-30
|
Consumer Consent Provided |
N/A
|
|
1379124
|
2015-05-15
|
Settlement process and costs
|
Mortgage
|
|
Issue |
Settlement process and costs
|
Timely |
Yes
|
Company |
Rochester Home Equity, Inc
|
Product |
Mortgage
|
Sub Product |
Conventional fixed mortgage
|
Date Received |
2015-05-15
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
No
|
Date Sent To Company |
2015-05-15
|
Company Public Response |
Company believes the complaint is the result of a misunderstanding
|
Complaint What Happened |
We contacted Rochester Home Mortgage regarding a refinance after viewing an advertisement they placed. It turns out that the company purely induces people to submit documents and charges a " nonrefundable '' charge. There is no one at the company, they all " disappear '' when trying to further the process. They scam people buy charging the credit cards without intention of doing anything further with an application. They lie repeatedly and there is no actual business conducted.
|
Consumer Consent Provided |
Consent provided
|
|
638161
|
2013-12-19
|
Application, originator, mortgage broker
|
Mortgage
|
|
Issue |
Application, originator, mortgage broker
|
Timely |
Yes
|
Company |
Rochester Home Equity, Inc
|
Product |
Mortgage
|
Sub Product |
Other mortgage
|
Date Received |
2013-12-19
|
Submitted Via |
Postal mail
|
Company Response |
Closed with explanation
|
Consumer Disputed |
No
|
Date Sent To Company |
2013-12-30
|
Consumer Consent Provided |
N/A
|
|
99796
|
2012-06-12
|
Loan modification,collection,foreclosure
|
Mortgage
|
|
Issue |
Loan modification,collection,foreclosure
|
Timely |
Yes
|
Company |
Rochester Home Equity, Inc
|
Product |
Mortgage
|
Sub Product |
Conventional fixed mortgage
|
Date Received |
2012-06-12
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
No
|
Date Sent To Company |
2012-08-30
|
Consumer Consent Provided |
N/A
|
|
117973
|
2012-07-17
|
Loan modification,collection,foreclosure
|
Mortgage
|
|
Issue |
Loan modification,collection,foreclosure
|
Timely |
Yes
|
Company |
Rochester Home Equity, Inc
|
Product |
Mortgage
|
Sub Product |
Conventional adjustable mortgage (ARM)
|
Date Received |
2012-07-17
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
No
|
Date Sent To Company |
2012-08-30
|
Consumer Consent Provided |
N/A
|
|
94406
|
2012-06-05
|
Loan modification,collection,foreclosure
|
Mortgage
|
|
Issue |
Loan modification,collection,foreclosure
|
Timely |
Yes
|
Company |
Rochester Home Equity, Inc
|
Product |
Mortgage
|
Sub Product |
Conventional fixed mortgage
|
Date Received |
2012-06-05
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
No
|
Date Sent To Company |
2012-08-30
|
Consumer Consent Provided |
N/A
|
|
91272
|
2012-06-01
|
Loan servicing, payments, escrow account
|
Mortgage
|
|
Issue |
Loan servicing, payments, escrow account
|
Timely |
Yes
|
Company |
Rochester Home Equity, Inc
|
Product |
Mortgage
|
Sub Product |
Home equity loan or line of credit
|
Date Received |
2012-06-01
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
No
|
Date Sent To Company |
2012-08-30
|
Consumer Consent Provided |
N/A
|
|
101379
|
2012-06-15
|
Loan modification,collection,foreclosure
|
Mortgage
|
|
Issue |
Loan modification,collection,foreclosure
|
Timely |
Yes
|
Company |
Rochester Home Equity, Inc
|
Product |
Mortgage
|
Sub Product |
Other mortgage
|
Date Received |
2012-06-15
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
No
|
Date Sent To Company |
2012-08-30
|
Consumer Consent Provided |
N/A
|
|
2685402
|
2017-09-26
|
Struggling to pay mortgage
|
Mortgage
|
|
Issue |
Struggling to pay mortgage
|
Timely |
Yes
|
Company |
Rochester Home Equity, Inc
|
Product |
Mortgage
|
Sub Product |
Conventional home mortgage
|
Date Received |
2017-09-26
|
Submitted Via |
Referral
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2017-10-31
|
Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
Consumer Consent Provided |
N/A
|
|