11021815
|
2024-12-04
|
Struggling to repay your loan
|
Student loan
|
|
Issue |
Struggling to repay your loan
|
Timely |
Yes
|
Company |
ACCESS GROUP INC.
|
Product |
Student loan
|
Sub Issue |
Bankruptcy
|
Sub Product |
Private student loan
|
Date Received |
2024-12-04
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-12-04
|
Consumer Consent Provided |
Consent not provided
|
|
3832407
|
2020-09-05
|
Took or threatened to take negative or legal action
|
Debt collection
|
|
Issue |
Took or threatened to take negative or legal action
|
Timely |
Yes
|
Company |
ACCESS GROUP INC.
|
Product |
Debt collection
|
Sub Issue |
Threatened or suggested your credit would be damaged
|
Sub Product |
Federal student loan debt
|
Date Received |
2020-09-05
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2020-09-05
|
Consumer Consent Provided |
Consent not provided
|
|
2508987
|
2017-06-13
|
Dealing with your lender or servicer
|
Student loan
|
|
Issue |
Dealing with your lender or servicer
|
Timely |
Yes
|
Company |
ACCESS GROUP INC.
|
Product |
Student loan
|
Sub Issue |
Trouble with how payments are being handled
|
Sub Product |
Private student loan
|
Date Received |
2017-06-13
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2017-06-13
|
Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
Complaint What Happened |
I am on a payment plan where my account is automatically debited each month. I called to request a debit be cancelled as due to unforeseen circumstances I can not make the payment this month and the payment will likely bounce and I was told they could not cancel it. I said I thought regulation E allowed for this to be cancelled and was told it could not be cancelled since in XXXX ( 6 months ago ) I asked for a similar hold. I again mentioned that i can not make the payment and need to cancel it and was told i could not and a manager would call me back.
|
Consumer Consent Provided |
Consent provided
|
|
1823804
|
2016-03-09
|
Can't repay my loan
|
Student loan
|
|
Issue |
Can't repay my loan
|
Timely |
Yes
|
Company |
ACCESS GROUP INC.
|
Product |
Student loan
|
Sub Issue |
Can't decrease my monthly payments
|
Sub Product |
Non-federal student loan
|
Date Received |
2016-03-09
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
No
|
Date Sent To Company |
2016-03-10
|
Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
Consumer Consent Provided |
Consent not provided
|
|
1814540
|
2016-03-03
|
Dealing with my lender or servicer
|
Student loan
|
|
Issue |
Dealing with my lender or servicer
|
Timely |
Yes
|
Company |
ACCESS GROUP INC.
|
Product |
Student loan
|
Sub Issue |
Having problems with customer service
|
Sub Product |
Non-federal student loan
|
Date Received |
2016-03-03
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
No
|
Date Sent To Company |
2016-03-07
|
Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
Complaint What Happened |
i had a lot of credit card debt from when i was in school. along with {$12000.00} in student loans. i had to file for bankruptcy because they garnished my wages and could barely make it, paying my rent late every month.
|
Consumer Consent Provided |
Consent provided
|
|
1189124
|
2015-01-10
|
Getting a loan
|
Student loan
|
|
Issue |
Getting a loan
|
Timely |
Yes
|
Company |
ACCESS GROUP INC.
|
Product |
Student loan
|
Sub Issue |
Qualify for a better loan than offered
|
Sub Product |
Non-federal student loan
|
Date Received |
2015-01-10
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
No
|
Date Sent To Company |
2015-01-10
|
Consumer Consent Provided |
N/A
|
|
1038390
|
2014-09-22
|
Can't repay my loan
|
Student loan
|
|
Issue |
Can't repay my loan
|
Timely |
Yes
|
Company |
ACCESS GROUP INC.
|
Product |
Student loan
|
Sub Issue |
Can't decrease my monthly payments
|
Sub Product |
Non-federal student loan
|
Date Received |
2014-09-22
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
Yes
|
Date Sent To Company |
2014-09-22
|
Consumer Consent Provided |
N/A
|
|
5556904
|
2022-05-13
|
Took or threatened to take negative or legal action
|
Debt collection
|
|
Issue |
Took or threatened to take negative or legal action
|
Timely |
Yes
|
Company |
ACCESS GROUP INC.
|
Product |
Debt collection
|
Sub Issue |
Threatened to sue you for very old debt
|
Sub Product |
Private student loan debt
|
Date Received |
2022-05-13
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2022-05-13
|
Consumer Consent Provided |
Consent not provided
|
|
1948424
|
2016-05-31
|
Communication tactics
|
Debt collection
|
|
Issue |
Communication tactics
|
Timely |
Yes
|
Company |
ACCESS GROUP INC.
|
Product |
Debt collection
|
Sub Issue |
Called after sent written cease of comm
|
Sub Product |
Non-federal student loan
|
Date Received |
2016-05-31
|
Submitted Via |
Postal mail
|
Company Response |
Closed with explanation
|
Consumer Disputed |
No
|
Date Sent To Company |
2016-06-02
|
Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
Consumer Consent Provided |
N/A
|
|
883989
|
2014-06-06
|
Dealing with my lender or servicer
|
Student loan
|
|
Issue |
Dealing with my lender or servicer
|
Timely |
Yes
|
Company |
ACCESS GROUP INC.
|
Product |
Student loan
|
Sub Issue |
Having problems with customer service
|
Sub Product |
Non-federal student loan
|
Date Received |
2014-06-06
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
No
|
Date Sent To Company |
2014-06-10
|
Consumer Consent Provided |
N/A
|
|
469560
|
2013-07-29
|
Problems when you are unable to pay
|
Student loan
|
|
Issue |
Problems when you are unable to pay
|
Timely |
Yes
|
Company |
ACCESS GROUP INC.
|
Product |
Student loan
|
Sub Product |
Non-federal student loan
|
Date Received |
2013-07-29
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
No
|
Date Sent To Company |
2013-07-31
|
Consumer Consent Provided |
N/A
|
|
2181479
|
2016-10-27
|
Dealing with my lender or servicer
|
Student loan
|
|
Issue |
Dealing with my lender or servicer
|
Timely |
Yes
|
Company |
ACCESS GROUP INC.
|
Product |
Student loan
|
Sub Issue |
Need information about my balance/terms
|
Sub Product |
Non-federal student loan
|
Date Received |
2016-10-27
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
Yes
|
Date Sent To Company |
2016-10-27
|
Consumer Consent Provided |
Consent not provided
|
|
472695
|
2013-08-02
|
Problems when you are unable to pay
|
Student loan
|
|
Issue |
Problems when you are unable to pay
|
Timely |
Yes
|
Company |
ACCESS GROUP INC.
|
Product |
Student loan
|
Sub Product |
Non-federal student loan
|
Date Received |
2013-08-02
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
No
|
Date Sent To Company |
2013-08-05
|
Consumer Consent Provided |
N/A
|
|
12063141
|
2025-02-11
|
Attempts to collect debt not owed
|
Debt collection
|
|
Issue |
Attempts to collect debt not owed
|
Timely |
Yes
|
Company |
ACCESS GROUP INC.
|
Product |
Debt collection
|
Sub Issue |
Debt was already discharged in bankruptcy and is no longer owed
|
Sub Product |
Private student loan debt
|
Date Received |
2025-02-11
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-02-11
|
|