KEYCORP

Register	Principal
Mark Type	Service Mark
Status	Registration cancelled because registrant did not file an acceptable declaration under Section 8. To view all documents in this file, click on the Trademark Document Retrieval link at the top of this page.
Status Date	2009-04-11
Publication Date	1986-11-04
Date Cancelled	2009-04-11

Mark Information

Mark Literal Elements	KEY CORP
Standard Character Claim	No
Mark Drawing Type	3 - AN ILLUSTRATION DRAWING WHICH INCLUDES WORD(S)/ LETTER(S) /NUMBER(S)
Design Search Code(s)	14.11.01 - Keys with heads of circular, oval or lobed shape

Goods and Services

For	BANKING SERVICES AND INVESTMENT CONSULTING AND FINANCIAL SERVICES
International Class(es)	036 - Primary Class
U.S Class(es)	102
Class Status	SECTION 8 - CANCELLED
First Use	Mar. 26, 1985
Use in Commerce	Mar. 26, 1985

Basis Information (Case Level)

Filed Use	Yes
Currently Use	Yes
Filed ITU	No
Currently ITU	No
Filed 44D	No
Currently 44D	No
Filed 44E	No
Currently 44E	No
Filed 66A	No
Currently 66A	No
Filed No Basis	No
Currently No Basis	No

Current Owner(s) Information

Owner Name	KEYCORP
Owner Address	60 STATE STREET ALBANY, NEW YORK UNITED STATES 12207
Legal Entity Type	CORPORATION
State or Country Where Organized	NEW YORK

Attorney/Correspondence Information

Attorney Name	SUSAN L. LORING
Correspondent Name/Address	SUSAN L LORING, FISH & NEAVE, 1251 AVE OF THE AMERICAS, NEW YORK, NEW YORK UNITED STATES 10020

Prosecution History

Date	Description
2009-04-11	CANCELLED SEC. 8 (10-YR)/EXPIRED SECTION 9
2008-06-25	CASE FILE IN TICRS
1993-11-08	REGISTERED - SEC. 8 (6-YR) ACCEPTED & SEC. 15 ACK.
1993-07-13	REGISTERED - SEC. 8 (6-YR) & SEC. 15 FILED
1989-05-02	CORRECTION UNDER SECTION 7 - PROCESSED
1989-03-20	SEC 7 REQUEST FILED
1988-07-05	REGISTERED-PRINCIPAL REGISTER
1988-05-11	OPPOSITION TERMINATED NO. 999999
1988-02-17	OPPOSITION DISMISSED NO. 999999
1988-02-17	OPPOSITION DISMISSED NO. 999999
1986-11-04	PUBLISHED FOR OPPOSITION
1986-10-05	NOTICE OF PUBLICATION
1986-08-28	APPROVED FOR PUB - PRINCIPAL REGISTER
1986-08-04	CORRESPONDENCE RECEIVED IN LAW OFFICE
1986-02-03	NON-FINAL ACTION MAILED
1986-01-07	ASSIGNED TO EXAMINER

TM Staff and Location Information

Current Location	SCANNING ON DEMAND
Date in Location	2008-06-25

Issue	Managing an account
Timely	Yes
Company	KEYCORP
Product	Checking or savings account
Sub Issue	Deposits and withdrawals
Sub Product	Checking account
Date Received	2024-02-07
Submitted Via	Web
Company Response	Closed with monetary relief
Consumer Disputed	N/A
Date Sent To Company	2024-02-07
Complaint What Happened	Customer had XXXX fraudulent transactions in checking account in early XXXX, 2023. XX/XX/XXXX - XXXX dollars XXXX XXXX XX/XX/XXXX - XXXX dollars XXXX XXXX XX/XX/XXXX - XXXX dollars XXXX XXXX XX/XX/XXXX - XXXX dollars XXXX XXXX I noticed the fraudulent charges, froze my account. Got a new bank card. Originally was credited the money back to my account on XX/XX/XXXX. Money was taken back out of my account on XX/XX/2023. Key Bank said that I authorized these transactions, which I could not have as I have no account or have ever used XXXX XXXX. I was told that I had to contact XXXX XXXX to settle the dispute ( told by Key Bank ), but no information was sent electronically or through paper mail. Reached out to XXXX XXXX, filled out necessary paperwork, but was told I had to go back through Key Bank. I had called weekly until my dispute was sent to executive offices at end of XXXX. I have still not been provided any update as of XX/XX/XXXX, when I called them for the 4th time. Explaining that I have filed a compliant against Key Bank with CFPB for lack of information and refusing to return money to client.
Consumer Consent Provided	Consent provided

Issue	Closing an account
Timely	Yes
Company	KEYCORP
Product	Checking or savings account
Sub Issue	Company closed your account
Sub Product	Checking account
Date Received	2025-01-07
Submitted Via	Phone
Company Response	In progress
Consumer Disputed	N/A
Date Sent To Company	2025-01-07
Consumer Consent Provided	N/A

Issue	Managing an account
Timely	Yes
Company	KEYCORP
Product	Checking or savings account
Sub Issue	Deposits and withdrawals
Sub Product	Checking account
Date Received	2024-02-08
Submitted Via	Web
Company Response	Closed with explanation
Consumer Disputed	N/A
Date Sent To Company	2024-02-08
Complaint What Happened	I rarely complain but the ignorance of the KeyBank XXXX XXXX is beyond my comprehension. The restriction on my account- due to some fraudulent transactions - wasnt supposed to leave me without access to my money. Cant use my debit card. Cant use XXXX. I can not buy food. The KeyBank representative, who answered the phone after dozens of attempts, before hanging up on me, said the only way to lift the restriction is to wait for the investigation to be completed. I tried to explain to him that the KeyBank XXXX Department said they not true, that all you need is to call them, it can not be the only option to wait, I said it must be another option available for me to access my money faster.he hanged up on me. The KeyBank XXXX Department representatives, I talked to at least XXXX of them, say that it can be done in XXXX minutes. They added its completely unheard of that the branch is refusing to help. On the top of that, I use my phone for my work, as a XXXX XXXX. I have to put my phone in the Airplane mode in order to work. Today is the second day that I am using my phone calling for their assistance, instead of working. The situation Im in is very difficult. I can not access my money in my KeyBank checking account, and I am losing money for not working.
Consumer Consent Provided	Consent provided

Issue	Trouble using the card
Timely	Yes
Company	KEYCORP
Product	Prepaid card
Sub Issue	Trouble getting information about the card
Sub Product	Government benefit card
Date Received	2025-01-20
Submitted Via	Web
Company Response	In progress
Consumer Disputed	N/A
Date Sent To Company	2025-01-20

Issue	Problem with a lender or other company charging your account
Timely	Yes
Company	KEYCORP
Product	Checking or savings account
Sub Issue	Transaction was not authorized
Sub Product	Checking account
Date Received	2024-12-30
Submitted Via	Phone
Company Response	In progress
Consumer Disputed	N/A
Date Sent To Company	2024-12-31
Consumer Consent Provided	N/A

Issue	Managing an account
Timely	Yes
Company	KEYCORP
Product	Checking or savings account
Sub Issue	Funds not handled or disbursed as instructed
Sub Product	Checking account
Date Received	2025-01-16
Submitted Via	Web
Company Response	In progress
Consumer Disputed	N/A
Date Sent To Company	2025-01-16

Issue	Problem with a purchase or transfer
Timely	Yes
Company	KEYCORP
Product	Prepaid card
Sub Issue	Overcharged for a purchase or transfer you did make with the card
Sub Product	Government benefit card
Date Received	2024-02-01
Submitted Via	Phone
Company Response	Closed with monetary relief
Consumer Disputed	N/A
Date Sent To Company	2024-02-01
Consumer Consent Provided	N/A

Issue	Managing an account
Timely	Yes
Company	KEYCORP
Product	Checking or savings account
Sub Issue	Deposits and withdrawals
Sub Product	Checking account
Date Received	2024-02-09
Submitted Via	Web
Company Response	Closed with non-monetary relief
Consumer Disputed	N/A
Date Sent To Company	2024-02-09
Complaint What Happened	In XXXX of XXXX i noticed & immediately reported XXXX fraud charges on my debit card apparently made via XXXX as well as XXXX XXXX withdrawal also not from myself. Keybank then advised me to close the checking account entirely as someone clearly had full access to it, which i did. I then waited XXXX weeks for my money to be reimbursed to my account as i was told the fraud needed to be investigated. I eventually got the {$180.00} in paypal transactions as well as the {$50.00} XXXX XXXX refunded. Nearly 3 months later at the end of XX/XX/XXXX I saw the same XXXX transactions removed from my now new checking account. When i called to report this thinking it was fraud again Keybank told me they had redone their investigation & essentially decided i lied & took back my money they had reimbursed me. I immediately reopened this claim. Its now been over XXXX weeks & i have heard nothing from Keybank & nobody can give me answers when i ask.
Consumer Consent Provided	Consent provided

Issue	Managing an account
Timely	Yes
Company	KEYCORP
Product	Checking or savings account
Sub Issue	Deposits and withdrawals
Sub Product	Checking account
Date Received	2025-01-17
Submitted Via	Web
Company Response	In progress
Consumer Disputed	N/A
Date Sent To Company	2025-01-17

Issue	Closing an account
Timely	Yes
Company	KEYCORP
Product	Checking or savings account
Sub Issue	Company closed your account
Sub Product	Checking account
Date Received	2025-01-24
Submitted Via	Web
Company Response	Closed with explanation
Consumer Disputed	N/A
Date Sent To Company	2025-01-24

Issue	Struggling to pay mortgage
Timely	Yes
Company	KEYCORP
Product	Mortgage
Sub Issue	Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
Sub Product	Conventional home mortgage
Date Received	2025-01-18
Submitted Via	Web
Company Response	In progress
Consumer Disputed	N/A
Date Sent To Company	2025-01-18

Issue	Problem caused by your funds being low
Timely	Yes
Company	KEYCORP
Product	Checking or savings account
Sub Issue	Non-sufficient funds and associated fees
Sub Product	Checking account
Date Received	2025-01-01
Submitted Via	Web
Company Response	Closed with explanation
Consumer Disputed	N/A
Date Sent To Company	2025-01-01

Issue	Managing an account
Timely	Yes
Company	KEYCORP
Product	Checking or savings account
Sub Issue	Problem using a debit or ATM card
Sub Product	Checking account
Date Received	2024-12-18
Submitted Via	Phone
Company Response	Closed with explanation
Consumer Disputed	N/A
Date Sent To Company	2024-12-18
Consumer Consent Provided	N/A

Tags	Older American
Issue	Problem with a purchase shown on your statement
Timely	Yes
Company	KEYCORP
Product	Credit card
Sub Issue	Credit card company isn't resolving a dispute about a purchase on your statement
Sub Product	General-purpose credit card or charge card
Date Received	2024-12-09
Submitted Via	Phone
Company Response	Closed with explanation
Consumer Disputed	N/A
Date Sent To Company	2024-12-10
Consumer Consent Provided	N/A

Issue	Incorrect information on your report
Timely	Yes
Company	KEYCORP
Product	Credit reporting or other personal consumer reports
Sub Issue	Information is missing that should be on the report
Sub Product	Credit reporting
Date Received	2024-12-09
Submitted Via	Web
Company Response	Closed with explanation
Consumer Disputed	N/A
Date Sent To Company	2024-12-09
Consumer Consent Provided	Consent not provided

Issue	Managing an account
Timely	Yes
Company	KEYCORP
Product	Checking or savings account
Sub Issue	Deposits and withdrawals
Sub Product	Savings account
Date Received	2025-01-29
Submitted Via	Web
Company Response	Closed with monetary relief
Consumer Disputed	N/A
Date Sent To Company	2025-01-29

Issue	Improper use of your report
Timely	Yes
Company	KEYCORP
Product	Credit reporting or other personal consumer reports
Sub Issue	Reporting company used your report improperly
Sub Product	Credit reporting
Date Received	2024-02-07
Submitted Via	Web
Company Response	Closed with explanation
Consumer Disputed	N/A
Date Sent To Company	2024-02-07
Complaint What Happened	In accordance with the Fair Credit Reporting Act. The List of accounts below has violated my federally protected consumer rights to privacy and confidentiality under 15 USC 1681. I told XXXX, XXXX, and XXXX to reinvestigate these accounts : Account name : XXXX Account name : XXXX XXXX XXXX XXXX, Account name : XXXX XXXX Account name : XXXX XXXX XXXX XXXX However, they stated everything was complete and accurate. But how is that possible if the open date, date of last activity and much more is incorrect. According to 15 USC 1681i ( 5 ), they are supposed to modify accounts that aren't reporting correctly. 15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. Also 42 USC 408 states that asking for anyone 's social security number on any loan is fraud and a violation of RICO for double dipping.
Consumer Consent Provided	Consent provided

Issue	Getting a credit card
Timely	Yes
Company	KEYCORP
Product	Credit card
Sub Issue	Card opened without my consent or knowledge
Sub Product	General-purpose credit card or charge card
Date Received	2025-01-07
Submitted Via	Web
Company Response	In progress
Consumer Disputed	N/A
Date Sent To Company	2025-01-07

Tags	Servicemember
Issue	Problem caused by your funds being low
Timely	Yes
Company	KEYCORP
Product	Checking or savings account
Sub Issue	Non-sufficient funds and associated fees
Sub Product	Checking account
Date Received	2024-11-26
Submitted Via	Web
Company Response	Closed with explanation
Consumer Disputed	N/A
Date Sent To Company	2024-11-26
Complaint What Happened	XX/XX/year> my bank account was overdrawn and incurred multiple late fees. I have contacted the bank to see if there was anything they could do for me since I am newly a XXXX veteran. I have not got a response.
Consumer Consent Provided	Consent provided

Issue	Managing an account
Timely	Yes
Company	KEYCORP
Product	Checking or savings account
Sub Issue	Deposits and withdrawals
Sub Product	Checking account
Date Received	2024-12-29
Submitted Via	Web
Company Response	In progress
Consumer Disputed	N/A
Date Sent To Company	2024-12-29

Issue	Opening an account
Timely	Yes
Company	KEYCORP
Product	Checking or savings account
Sub Issue	Unable to open an account
Sub Product	Checking account
Date Received	2024-12-29
Submitted Via	Web
Company Response	Closed with explanation
Consumer Disputed	N/A
Date Sent To Company	2024-12-29

Issue	Opening an account
Timely	Yes
Company	KEYCORP
Product	Checking or savings account
Sub Issue	Didn't receive terms that were advertised
Sub Product	Checking account
Date Received	2024-12-17
Submitted Via	Web
Company Response	Closed with explanation
Consumer Disputed	N/A
Date Sent To Company	2024-12-17

Issue	Opening an account
Timely	Yes
Company	KEYCORP
Product	Checking or savings account
Sub Issue	Didn't receive terms that were advertised
Sub Product	Other banking product or service
Date Received	2024-12-29
Submitted Via	Web
Company Response	Closed with explanation
Consumer Disputed	N/A
Date Sent To Company	2024-12-29

Tags	Older American
Issue	Managing an account
Timely	Yes
Company	KEYCORP
Product	Checking or savings account
Sub Issue	Problem accessing account
Sub Product	Checking account
Date Received	2024-12-25
Submitted Via	Web
Company Response	Closed with explanation
Consumer Disputed	N/A
Date Sent To Company	2024-12-25

Issue	Problem with a lender or other company charging your account
Timely	Yes
Company	KEYCORP
Product	Checking or savings account
Sub Issue	Transaction was not authorized
Sub Product	Checking account
Date Received	2024-01-18
Submitted Via	Web
Company Response	Closed with monetary relief
Consumer Disputed	N/A
Date Sent To Company	2024-01-18
Complaint What Happened	On XX/XX/XXXX, I wrote a company check # XXXX in the amount of {$3000.00} drawn on a commercial checking account to pay a vendor 's invoice and mailed it to the vendor 's accounts receivable address. The check was intercepted while in transit by an unknown/unrelated individual who endorsed ( with a signature ) and deposited into their personal checking account, clearing my bank on XX/XX/XXXX. After realizing the fraud, I contacted my bank who initiated an investigation. As of today, XX/XX/XXXX, no resolution or progress has been made to rectify the bank 's blatant error.
Consumer Consent Provided	Consent provided

Tags	Older American
Issue	Problem when making payments
Timely	Yes
Company	KEYCORP
Product	Credit card
Sub Issue	Problem during payment process
Sub Product	General-purpose credit card or charge card
Date Received	2025-01-01
Submitted Via	Web
Company Response	In progress
Consumer Disputed	N/A
Date Sent To Company	2025-01-01

Tags	Older American
Issue	Managing an account
Timely	Yes
Company	KEYCORP
Product	Checking or savings account
Sub Issue	Funds not handled or disbursed as instructed
Sub Product	Other banking product or service
Date Received	2024-09-30
Submitted Via	Phone
Company Response	Closed with explanation
Consumer Disputed	N/A
Date Sent To Company	2024-09-30
Consumer Consent Provided	N/A

Issue	Opening an account
Timely	Yes
Company	KEYCORP
Product	Checking or savings account
Sub Issue	Account opened without my consent or knowledge
Sub Product	Checking account
Date Received	2024-12-04
Submitted Via	Web
Company Response	Closed with explanation
Consumer Disputed	N/A
Date Sent To Company	2024-12-04
Consumer Consent Provided	Consent not provided

Issue	Advertising and marketing, including promotional offers
Timely	Yes
Company	KEYCORP
Product	Credit card
Sub Issue	Didn't receive advertised or promotional terms
Sub Product	General-purpose credit card or charge card
Date Received	2024-12-14
Submitted Via	Web
Company Response	In progress
Consumer Disputed	N/A
Date Sent To Company	2024-12-14

Issue	Managing an account
Timely	Yes
Company	KEYCORP
Product	Checking or savings account
Sub Issue	Problem accessing account
Sub Product	Checking account
Date Received	2024-11-26
Submitted Via	Web
Company Response	Closed with explanation
Consumer Disputed	N/A
Date Sent To Company	2024-11-26
Complaint What Happened	I opened a checking account with Keybank on Friday XX/XX/XXXX. On Monday XX/XX/XXXX I initiated a transfer from an external account to deposit money into my Keybank account. I also set up the account for direct deposit. On Tuesday the XXXX the money arrived into the account. When I tried to log into online banking to access the account, I received a notice stating my account had been locked and to call Keybank. I called Keybank and they said I had to provide some identity documents. I offered to send them via email or upload them via a secure portal. They declined and said I had to go in person to a branch to provide these documents. The nearest branch is far from me and going in person will take at least two hours of my day. I asked the representative if I could withdraw the money from my account instead and he said I am not allowed to access my funds. As soon as I deposited money into my account, Keybank locked me out and will not let me access it. They are holding my money hostage and I want it back.
Consumer Consent Provided	Consent provided

Issue	Opening an account
Timely	Yes
Company	KEYCORP
Product	Checking or savings account
Sub Issue	Didn't receive terms that were advertised
Sub Product	Checking account
Date Received	2024-12-11
Submitted Via	Web
Company Response	Closed with explanation
Consumer Disputed	N/A
Date Sent To Company	2024-12-11
Complaint What Happened	Key Bank XXXX XXXX XXXX XXXX, NY XXXX by XXXXXXXX XXXX open an check account with {$20.00} Passpor and XXXX XXXX Bank account XXXX, as identifications. I were there in company of someone also .testifiqed.
Consumer Consent Provided	Consent provided