2277017
|
2017-01-05
|
Cont'd attempts collect debt not owed
|
Debt collection
|
|
Issue |
Cont'd attempts collect debt not owed
|
Timely |
Yes
|
Company |
Windham Professionals, Inc.
|
Product |
Debt collection
|
Sub Issue |
Debt is not mine
|
Sub Product |
Other (i.e. phone, health club, etc.)
|
Date Received |
2017-01-05
|
Submitted Via |
Web
|
Company Response |
Closed with non-monetary relief
|
Consumer Disputed |
No
|
Date Sent To Company |
2017-01-05
|
Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
Complaint What Happened |
Creditor is attempting to collect a debt that is not owed. The agency states {$4900.00} is owed for a workers compensation policy renewal to XXXX XXXX. A cancellation of this policy was requested several weeks prior to the renewal date. No renewal should have been issued. No bill was ever sent to us. No attempts to contact have been made, until now. This is not a debt that is owed.
|
Consumer Consent Provided |
Consent provided
|
|
2359418
|
2017-02-24
|
Can't repay my loan
|
Student loan
|
|
Issue |
Can't repay my loan
|
Timely |
Yes
|
Company |
Windham Professionals, Inc.
|
Product |
Student loan
|
Sub Issue |
Can't temporarily postpone payments
|
Sub Product |
Federal student loan servicing
|
Date Received |
2017-02-24
|
Submitted Via |
Web
|
Company Response |
Closed with non-monetary relief
|
Consumer Disputed |
No
|
Date Sent To Company |
2017-02-28
|
Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
Complaint What Happened |
Got set up with XXXX XXXX in XXXX NY at age XXXX. I am XXXX and am in crippling debt of {$28000.00} and its in default. I have no job currently and in the year of XXXX I worked at XXXX in XXXX NY and was constantly harassed by collections while at work. I had no idea about the law suit against XXXX till after the deadline of XXXX XXXX XXXX to file a claim. I was young at XXXX too young to understand how big of a life changing decisions i was getting into and XXXX made things seem like a dream for a young XXXX. I now live a poor and every day struggle. XXXX Debt, Jumping XXXX job to job, Poor credit out the gate of adulthood and nothing/no one to help me understand what is happening or what to do. I need to start over thanks to the Education Department. They XXXX my life before I knew what to do with my life.
|
Consumer Consent Provided |
Consent provided
|
|
2244059
|
2016-12-10
|
Dealing with my lender or servicer
|
Student loan
|
|
Issue |
Dealing with my lender or servicer
|
Timely |
Yes
|
Company |
Windham Professionals, Inc.
|
Product |
Student loan
|
Sub Issue |
Received bad information about my loan
|
Sub Product |
Non-federal student loan
|
Date Received |
2016-12-10
|
Submitted Via |
Web
|
Company Response |
Closed with non-monetary relief
|
Consumer Disputed |
No
|
Date Sent To Company |
2016-12-12
|
Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
Consumer Consent Provided |
Consent not provided
|
|
4569769
|
2021-07-22
|
Attempts to collect debt not owed
|
Debt collection
|
|
Issue |
Attempts to collect debt not owed
|
Timely |
Yes
|
Company |
Windham Professionals, Inc.
|
Product |
Debt collection
|
Sub Issue |
Debt is not yours
|
Sub Product |
Other debt
|
Date Received |
2021-07-22
|
Submitted Via |
Referral
|
Company Response |
Closed with non-monetary relief
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2021-07-22
|
Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
Consumer Consent Provided |
N/A
|
|
2156905
|
2016-10-12
|
Disclosure verification of debt
|
Debt collection
|
|
Issue |
Disclosure verification of debt
|
Timely |
Yes
|
Company |
Windham Professionals, Inc.
|
Product |
Debt collection
|
Sub Issue |
Not given enough info to verify debt
|
Sub Product |
Other (i.e. phone, health club, etc.)
|
Date Received |
2016-10-12
|
Submitted Via |
Referral
|
Company Response |
Closed with non-monetary relief
|
Consumer Disputed |
No
|
Date Sent To Company |
2016-10-17
|
Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
Consumer Consent Provided |
N/A
|
|
1237286
|
2015-02-12
|
Dealing with my lender or servicer
|
Student loan
|
|
Issue |
Dealing with my lender or servicer
|
Timely |
Yes
|
Company |
Windham Professionals, Inc.
|
Product |
Student loan
|
Sub Issue |
Keep getting calls about my loan
|
Sub Product |
Non-federal student loan
|
Date Received |
2015-02-12
|
Submitted Via |
Web
|
Company Response |
Closed with non-monetary relief
|
Consumer Disputed |
No
|
Date Sent To Company |
2015-03-12
|
Consumer Consent Provided |
N/A
|
|
1252734
|
2015-02-23
|
Cont'd attempts collect debt not owed
|
Debt collection
|
|
Issue |
Cont'd attempts collect debt not owed
|
Timely |
Yes
|
Company |
Windham Professionals, Inc.
|
Product |
Debt collection
|
Sub Issue |
Debt is not mine
|
Sub Product |
Federal student loan
|
Date Received |
2015-02-23
|
Submitted Via |
Web
|
Company Response |
Closed with non-monetary relief
|
Consumer Disputed |
Yes
|
Date Sent To Company |
2015-02-27
|
Consumer Consent Provided |
N/A
|
|
2311736
|
2017-01-25
|
Dealing with my lender or servicer
|
Student loan
|
|
Issue |
Dealing with my lender or servicer
|
Timely |
Yes
|
Company |
Windham Professionals, Inc.
|
Product |
Student loan
|
Sub Issue |
Having problems with customer service
|
Sub Product |
Federal student loan servicing
|
Date Received |
2017-01-25
|
Submitted Via |
Web
|
Company Response |
Closed with non-monetary relief
|
Consumer Disputed |
No
|
Date Sent To Company |
2017-02-08
|
Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
Complaint What Happened |
I CONTACTED THEM FIR A SETTLEMENT DUE TO XXXX OVER THREE MONTHS AGO AND HAVE NOT BEEN GIVEN A DECISION YET.
|
Consumer Consent Provided |
Consent provided
|
|
3789607
|
2020-08-11
|
False statements or representation
|
Debt collection
|
|
Issue |
False statements or representation
|
Timely |
Yes
|
Company |
Windham Professionals, Inc.
|
Product |
Debt collection
|
Sub Issue |
Attempted to collect wrong amount
|
Sub Product |
Medical debt
|
Date Received |
2020-08-11
|
Submitted Via |
Web
|
Company Response |
Closed with non-monetary relief
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2020-08-19
|
Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
Complaint What Happened |
In XX/XX/XXXX I was diagnosed with a XXXX XXXX XXXX XXXX and my XXXX XXXX doctor recommended XXXX. I contacted a recommended doctor for a second opinion. Upon calling the doctor - XXXX XXXX at XXXX XXXX in XXXX XXXX, New York, I asked whether they accepted my insurance as I was only going to get a second opinion from an in-network doctor on my plan ( XXXX XXXX ). XXXX XXXX explained to me that they were in my network and that no charge would be imposed for a consultation other than a copay.
I went for the consultation, paid the copay and ultimately opted against XXXX.
I began to get bills from XXXX XXXX for {$140.00}. I discussed with them the issue - that they had told me they accepted my insurance - and they explained they no longer were on the plan. I contacted my plan and I filed a complaint with the XXXX Department of Financial Services.
Since that time I am now being sought by XXXX XXXX XXXX XXXX ( Letter dated XX/XX/XXXX, Account # XXXX ). I am filing a complaint against the collection of this debt given that it is unlawful.
|
Consumer Consent Provided |
Consent provided
|
|
4819836
|
2021-10-18
|
False statements or representation
|
Debt collection
|
|
Issue |
False statements or representation
|
Timely |
Yes
|
Company |
Windham Professionals, Inc.
|
Product |
Debt collection
|
Sub Issue |
Attempted to collect wrong amount
|
Sub Product |
Other debt
|
Date Received |
2021-10-18
|
Submitted Via |
Web
|
Company Response |
Closed with non-monetary relief
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2021-10-18
|
Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
Complaint What Happened |
I received a collection notice from Windham Professionals that I owed XXXX insurance company {$300.00}. This seemed off to me as I knew I had paid my homeowners insurance in full in XXXX. The woman on the phone insisted that XXXX put me on a covid payment plan ( they didn't and I didn't require it ). I said this has to be wrong- do you have XXXX ' number? She then gave me their number which was XXXX. When I called that number it was an automated system to buy offers for insurance, roadside assistance, etc. and never once said XXXX.
I then located XXXX ' real number and was told what I already knew - there is no balance owed and I was paid in full and this was never sent to a collection agency.
I called back Windham Professionals and asked if this was a scam. They insisted it wasn't. I then brought up the phony number for XXXX. Suddenly she then says she sees my conversation with XXXX in her system and would close out the amount owed.
I then did some research online and found all of this : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Also their XXXX employee profiles are mostly empty/seem fake.
|
Consumer Consent Provided |
Consent provided
|
|
3577567
|
2020-03-23
|
Communication tactics
|
Debt collection
|
|
Issue |
Communication tactics
|
Timely |
Yes
|
Company |
Windham Professionals, Inc.
|
Product |
Debt collection
|
Sub Issue |
Frequent or repeated calls
|
Sub Product |
I do not know
|
Date Received |
2020-03-23
|
Submitted Via |
Web
|
Company Response |
Closed with non-monetary relief
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2020-03-23
|
Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
Complaint What Happened |
keeps calling about a debt. during a time of covid-19 and I was laid off as of XX/XX/20 and they keep calling trying to collect a debt I'm not aware of from phone XXXX
|
Consumer Consent Provided |
Consent provided
|
|
1093258
|
2014-10-30
|
Disclosure verification of debt
|
Debt collection
|
|
Issue |
Disclosure verification of debt
|
Timely |
Yes
|
Company |
Windham Professionals, Inc.
|
Product |
Debt collection
|
Sub Issue |
Not given enough info to verify debt
|
Sub Product |
I do not know
|
Date Received |
2014-10-30
|
Submitted Via |
Referral
|
Company Response |
Closed with non-monetary relief
|
Consumer Disputed |
No
|
Date Sent To Company |
2014-11-05
|
Consumer Consent Provided |
N/A
|
|
2563055
|
2017-06-30
|
Dealing with your lender or servicer
|
Student loan
|
|
Issue |
Dealing with your lender or servicer
|
Timely |
Yes
|
Company |
Windham Professionals, Inc.
|
Product |
Student loan
|
Sub Issue |
Need information about your loan balance or loan terms
|
Sub Product |
Federal student loan servicing
|
Date Received |
2017-06-30
|
Submitted Via |
Phone
|
Company Response |
Closed with non-monetary relief
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2017-06-30
|
Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
Consumer Consent Provided |
N/A
|
|
2912934
|
2018-05-21
|
False statements or representation
|
Debt collection
|
|
Issue |
False statements or representation
|
Timely |
Yes
|
Company |
Windham Professionals, Inc.
|
Product |
Debt collection
|
Sub Issue |
Attempted to collect wrong amount
|
Sub Product |
Federal student loan debt
|
Date Received |
2018-05-21
|
Submitted Via |
Web
|
Company Response |
Closed with non-monetary relief
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2018-05-21
|
Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
Complaint What Happened |
Besides all the other complaints about their bullying tactics, this time they changed the amount they say I owe.
|
Consumer Consent Provided |
Consent provided
|
|
2214049
|
2016-11-17
|
Dealing with my lender or servicer
|
Student loan
|
|
Issue |
Dealing with my lender or servicer
|
Timely |
Yes
|
Company |
Windham Professionals, Inc.
|
Product |
Student loan
|
Sub Issue |
Don't agree with fees charged
|
Sub Product |
Federal student loan servicing
|
Date Received |
2016-11-17
|
Submitted Via |
Web
|
Company Response |
Closed with non-monetary relief
|
Consumer Disputed |
No
|
Date Sent To Company |
2016-11-18
|
Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
Consumer Consent Provided |
Consent not provided
|
|
2034832
|
2016-07-29
|
Can't repay my loan
|
Student loan
|
|
Issue |
Can't repay my loan
|
Timely |
Yes
|
Company |
Windham Professionals, Inc.
|
Product |
Student loan
|
Sub Issue |
Can't get flexible payment options
|
Sub Product |
Federal student loan servicing
|
Date Received |
2016-07-29
|
Submitted Via |
Referral
|
Company Response |
Closed with non-monetary relief
|
Consumer Disputed |
No
|
Date Sent To Company |
2016-08-02
|
Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
Consumer Consent Provided |
N/A
|
|
738506
|
2014-02-28
|
Cont'd attempts collect debt not owed
|
Debt collection
|
|
Issue |
Cont'd attempts collect debt not owed
|
Timely |
Yes
|
Company |
Windham Professionals, Inc.
|
Product |
Debt collection
|
Sub Issue |
Debt is not mine
|
Sub Product |
Federal student loan
|
Date Received |
2014-02-28
|
Submitted Via |
Web
|
Company Response |
Closed with non-monetary relief
|
Consumer Disputed |
No
|
Date Sent To Company |
2014-02-28
|
Consumer Consent Provided |
N/A
|
|
3037244
|
2018-10-04
|
False statements or representation
|
Debt collection
|
|
Issue |
False statements or representation
|
Timely |
Yes
|
Company |
Windham Professionals, Inc.
|
Product |
Debt collection
|
Sub Issue |
Impersonated attorney, law enforcement, or government official
|
Sub Product |
Federal student loan debt
|
Date Received |
2018-10-04
|
Submitted Via |
Web
|
Company Response |
Closed with non-monetary relief
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2018-10-04
|
Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
Complaint What Happened |
In 2015, I began school again, to finally obtain a degree I started many years ago. Prior to this, I had been working for a XXXX XXXX for many years, and the collection agency, Wyndham Professionals contacted me at my job claiming to be from " XXXX XXXX XXXX XXXXXXXX XXXX ''. The person 's name who contacted me was " XXXX XXXX ''. I don't know the spelling of her name, or if it is an alias. She left a message for me to get back to her, and when I did, she immediately then asked me " What's your date of birth? '' I asked who she was, why she was asking me for that ( I thought I was calling XXXXXXXX XXXX XXXX XXXX XXXX number she provided ). She then abruptly said " You're getting a garnishment ''. Some days later, I received one piece of paper in an unsealed envelope from my human resources department representative with the garnishment notice. No explanation of the garnishment, no descriptions of the payments I would be making, but a notice that I worked for " XXXX XXXX XXXX XXXXXXXX XXXX '', which I did not. At that time, I immediately felt a sense of ironic relief, because although I was not able to make payments of my own accord, someone had forced me into doing it and I thought to myself, " at least now I'm making payments on this debt ''. Little did I know that this company was merely to be siphoning money from my paychecks every two weeks for years with absolutely not one piece of communication about my balance, my payments, or the way in which the payments were applied. It was never described to me that these garnishment payments were considered involuntary, which meant that I would not actually be making payments, and after many years of having this garnishment, found out my balance had actually increased.
Fast forward to my decision to go back to school, and discovering through that process that a defaulted loan had to be corrected before I could enroll. Which led me to nervously calling the collection agency Wyndham Professionals to inquire what I needed to do. The process of entering into a payment agreement of " voluntary payments '' which would qualify me to have my loan rehabilitated was begun, and I spoke to a number of people, each telling me they were either my case manager, a manager, a supervisor, or someone qualified to talk to me about my case. The person who identified herself as the person with whom I would speak about my case spoke with me one time, and I never was able to reach her again, even when I asked for her, the representative would not allow me to speak to her, rather, they would insist I tell them my whole story again and that they could " help '' me. During this process, they had forms for me to fill out, papers to sign, and frankly I don't know if any of it was legal. They also asked for my partner 's personal financial information and said that without it, I would be ineligible for an agreement. I countered their statements and they finally offered me a payment arrangement without having to provide any of that information.
I was able to make the payments and get my loan out of the hands of Wyndham Professionals and it is now in an in-school deferment in good standing with XXXX, for better or worse. It is not reasonable to believe or expect someone would be ok with someone taking money from their paycheck every two weeks for FOUR years with the assumption they were making loan payments, yet the collection agency is not lowering your loan balance with each payment ( however slight ), rather increasing it. The moment I would have known this information is the moment I would have called Wyndham Professionals to inquire how to remedy the situation so I would have not been led to financial ruin.
|
Consumer Consent Provided |
Consent provided
|
|
2747809
|
2017-12-06
|
Communication tactics
|
Debt collection
|
|
Issue |
Communication tactics
|
Timely |
Yes
|
Company |
Windham Professionals, Inc.
|
Product |
Debt collection
|
Sub Issue |
Frequent or repeated calls
|
Sub Product |
Federal student loan debt
|
Date Received |
2017-12-06
|
Submitted Via |
Web
|
Company Response |
Closed with non-monetary relief
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2017-12-07
|
Complaint What Happened |
Debt collector called cell phone and Work which I ask not to 4 times and got threatened. Collector acted like a old girlfriend, I couldnt get information out of them
|
Consumer Consent Provided |
Consent provided
|
|
1355992
|
2015-05-01
|
Improper contact or sharing of info
|
Debt collection
|
|
Issue |
Improper contact or sharing of info
|
Timely |
Yes
|
Company |
Windham Professionals, Inc.
|
Product |
Debt collection
|
Sub Issue |
Talked to a third party about my debt
|
Sub Product |
Non-federal student loan
|
Date Received |
2015-05-01
|
Submitted Via |
Web
|
Company Response |
Closed with non-monetary relief
|
Consumer Disputed |
No
|
Date Sent To Company |
2015-05-01
|
Complaint What Happened |
Wyndham Professionals disclosed amounts owed on loan to party not affiliated with loan or non-account holder. Disclosed amounts owed, settlement options, and communicated delinquency status with non-account holder.
|
Consumer Consent Provided |
Consent provided
|
|
1019156
|
2014-09-08
|
Dealing with my lender or servicer
|
Student loan
|
|
Issue |
Dealing with my lender or servicer
|
Timely |
Yes
|
Company |
Windham Professionals, Inc.
|
Product |
Student loan
|
Sub Issue |
Having problems with customer service
|
Sub Product |
Non-federal student loan
|
Date Received |
2014-09-08
|
Submitted Via |
Web
|
Company Response |
Closed with non-monetary relief
|
Consumer Disputed |
No
|
Date Sent To Company |
2014-09-12
|
Consumer Consent Provided |
N/A
|
|