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11150178
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2024-12-13
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Other service problem
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Money transfer, virtual currency, or money service
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| Issue |
Other service problem
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| Timely |
Yes
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| Company |
VIAMERICAS CORPORATION
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| Product |
Money transfer, virtual currency, or money service
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| Sub Product |
International money transfer
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| Date Received |
2024-12-13
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| Submitted Via |
Web
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| Company Response |
Closed with explanation
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| Consumer Disputed |
N/A
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| Date Sent To Company |
2024-12-13
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| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
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| Complaint What Happened |
# CFPB Complaint Template for Viamericas Case # # Product Information - Product : Money transfer - Sub-product : International money transfer - Company : Viamericas Corporation # # Issue Description I am filing this complaint regarding Viamericas ' misrepresentations and violations that resulted in {$8200.00} in damages related to XXXX XXXX XXXX XXXX to XXXX. Despite clear evidence of violations and damages, the XXXX XXXX XXXX XXXX XXXX ( XXXX Case No. XXXX ) failed to conduct any investigation against viamericas and closed the case on XX/XX/year>.
# # Detailed Narrative 1. Initial Incident - Initial filing date with XXXX : XX/XX/year> - Amount involved : {$8200.00} - Purpose : XXXX XXXX XXXX XXXX to XXXX - Case assigned to : XXXX XXXXXXXX XXXX XXXX XXXX - Email : XXXX XXXX. Specific Violations by Viamericas - Documented false statements made by Viamericas ' CEO to XXXX ( detailed in XX/XX/year> letter ) - Clear violations of XXXX XXXX XXXX and XXXX regulations remain unaddressed - XXXX XXXX transfers continue to be impacted - XXXX failed to investigate documented regulatory violations XXXX. Previous Regulatory Actions - Filed complaint with XXXX XXXX ( Case No. XXXX ) - Submitted on : XX/XX/year> at XXXX - Case closed on : XX/XX/year> at XXXX - XXXX XXXX case without investigating documented violations - Evidence and correspondence available proving violations 4. Impact and Damages - Monetary loss : {$8200.00} for critical medical treatment transfers- Medical treatment transfers blocked and delayed - Financial damages remain unaddressed - Critical medical care impacted without regulatory intervention # # Desired Resolution 1. Full restitution of {$8200.00} for documented damages 2. Investigation into Viamericas ' false statements to regulators 3. Review of company 's non-compliance with federal regulations 4. Implementation of corrective measures 5. Written acknowledgment of violations and resolution commitment # # Supporting Documentation to Attach 1. Original XXXX complaint ( XXXX XXXX. XXXX ) XXXX. XX/XX/year> letter documenting Viamericas ' misrepresentations XXXX. XX/XX/year> response regarding XXXX failure to investigate XXXX. Email correspondence with XXXX XXXX and supervisors 5. Documentation of transfer blockages and failures 6. Proof of damages and medical necessity 7. Evidence of regulatory violations # # Timeline of Events XXXX. XX/XX/year> XXXX - Initial complaint filed with XXXX XXXX. XX/XX/year> - Submitted letter documenting Viamericas ' misrepresentations 3. XX/XX/year> XXXX - Case closed without investigation XXXX. XX/XX/year> - Submitted response detailing violations and regulatory failures XXXX. XX/XX/year> XXXX XXXX - Escalated to XXXX supervisors including : - XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX
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| Consumer Consent Provided |
Consent provided
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8616891
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2024-03-25
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Lost or stolen money order
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Money transfer, virtual currency, or money service
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| Issue |
Lost or stolen money order
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| Timely |
Yes
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| Company |
VIAMERICAS CORPORATION
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| Product |
Money transfer, virtual currency, or money service
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| Sub Product |
Money order, traveler's check or cashier's check
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| Date Received |
2024-03-25
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| Submitted Via |
Web
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| Company Response |
Closed with explanation
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| Consumer Disputed |
N/A
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| Date Sent To Company |
2024-03-25
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| Company Public Response |
Company believes the complaint is the result of a misunderstanding
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| Complaint What Happened |
On XX/XX/2024, we utilized a Money services company called viamericas XXXX XXXX XXXX XXXX XXXX for a money order for the total of XXXX.
We were issued a receipt of the transaction ( see attachments ) however, after weeks of purchasing the money order, the payee had still not received the funds.
FFWD to today ( XX/XX/2024 ) and the payee still shows the payment as not having been received. And because the payment hasn't been received yet, the payee now charged us a late fee of {$10.00}.
We've been calling and emailing the company to ask for proof of the money order having been forwarded/ received and/or cashed by the payee, but to date, they have not provided any such physical evidence. They have only verbally responded saying that " there is no hold on the money order, but that it hasn't been cashed. ''
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| Consumer Consent Provided |
Consent provided
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