AMERISAVE MORTGAGE CORPORATION

DOS Process Agent

Name	Role	Address
C/O COPROATION SERVICE COMPANY	DOS Process Agent	80 STATE STREET, ALBANY, NY, United States, 12207

Agent

Name	Role	Address
CORPORATION SERVICE COMPANY	Agent	80 STATE STREET, ALBANY, NY, 12207

Chief Executive Officer

Name	Role	Address
PATRICK MARKERT	Chief Executive Officer	1200 ALTMORE AVENUE, BUILDING 2, SUITE 300, SANDY SPRINGS, GA, United States, 30342

History

Start date	End date	Type	Value
2024-08-16	2024-08-16	Address	3525 PIEDMONT ROAD NE, 8 PIEDMONT CENTER, SUITE 600, ATLANTA, GA, 30305, USA (Type of address: Chief Executive Officer)
2024-08-16	2024-08-16	Address	1200 ALTMORE AVENUE, BUILDING 2, SUITE 300, SANDY SPRINGS, GA, 30342, USA (Type of address: Chief Executive Officer)
2021-06-07	2024-08-16	Address	80 STATE STREET, ALBANY, NY, 12207, 2543, USA (Type of address: Service of Process)
2021-06-07	2024-08-16	Address	80 STATE STREET, ALBANY, NY, 12207, 2543, USA (Type of address: Registered Agent)
2018-08-24	2024-08-16	Address	3525 PIEDMONT ROAD NE, 8 PIEDMONT CENTER, SUITE 600, ATLANTA, GA, 30305, USA (Type of address: Chief Executive Officer)
2018-08-24	2021-06-07	Address	3525 PIEDMONT ROAD NE, 8 PIEDMONT CENTER, SUITE 600, ATLANTA, GA, 30305, USA (Type of address: Service of Process)
2010-08-12	2018-08-24	Address	3350 PEACHTREE ROAD NE, SUITE 1000, ATLANTA, GA, 30326, USA (Type of address: Service of Process)
2010-08-12	2018-08-24	Address	3350 PEACHTREE ROAD NE, SUITE 1000, ATLANTA, GA, 30326, USA (Type of address: Chief Executive Officer)
2010-08-12	2018-08-24	Address	3350 PEACHTREE ROAD NE, SUITE 1000, ATLANTA, GA, 30326, USA (Type of address: Principal Executive Office)
2008-08-11	2010-08-12	Address	3350 PEACHTREE RD NE, STE 1000, ATLANTA, GA, 30326, USA (Type of address: Chief Executive Officer)
2008-08-11	2010-08-12	Address	3350 PEACHTREE RD NE, STE 1000, ATLANTA, GA, 30326, USA (Type of address: Service of Process)
2008-08-11	2010-08-12	Address	3350 PEACHTREE RD NE, STE 1000, ATLANTA, GA, 30326, USA (Type of address: Principal Executive Office)
2004-08-02	2008-08-11	Address	3525 PIEDMONT RD BLDG 6, STE 710, ATLANTA, GA, 30305, USA (Type of address: Service of Process)
2004-08-02	2021-06-07	Address	41 STATE STREET STE 106, ALBANY, NY, 12207, USA (Type of address: Registered Agent)

Filings

Filing Number	Date Filed	Type	Effective Date
240816000648	2024-08-16	BIENNIAL STATEMENT	2024-08-16
220920001604	2022-09-20	BIENNIAL STATEMENT	2022-08-01
210810000398	2021-08-10	BIENNIAL STATEMENT	2021-08-10
210607000225	2021-06-07	CERTIFICATE OF CHANGE	2021-06-07
180824006229	2018-08-24	BIENNIAL STATEMENT	2018-08-01
140918006064	2014-09-18	BIENNIAL STATEMENT	2014-08-01
100812002707	2010-08-12	BIENNIAL STATEMENT	2010-08-01
080811002820	2008-08-11	BIENNIAL STATEMENT	2008-08-01
040802000515	2004-08-02	APPLICATION OF AUTHORITY	2004-08-02

CFPB Complaint

Complaint Id

Date Received

Issue

Product

6258205

2022-11-29

Problem with a purchase shown on your statement

Credit card or prepaid card

Issue	Problem with a purchase shown on your statement
Timely	Yes
Company	AMERISAVE MORTGAGE CORPORATION
Product	Credit card or prepaid card
Sub Issue	Credit card company isn't resolving a dispute about a purchase on your statement
Sub Product	General-purpose credit card or charge card
Date Received	2022-11-29
Submitted Via	Web
Company Response	Closed with explanation
Consumer Disputed	N/A
Date Sent To Company	2022-11-29
Company Public Response	Company believes the complaint provided an opportunity to answer consumer's questions
Complaint What Happened	On Sunday XX/XX/2022 as I was rushing to an XXXX XXXXXXXX XXXX XXXX ID # XXXX of Amerisave Mortgage corp. XXXX XXXX charged my credit card with what I afterwards found out to be a nonrefundable application fee. I was not made aware that this was nonrefundable and I told XXXX XXXX I didn't have my reading glasses to see the email he sent me at the time, so he was aware of this being most of the transaction happened while I was driving on speakerphone. They assigned a XXXX to help me with the particular house I was trying to buy at XXXXXXXX XXXX XXXX XXXX XXXX XXXX When he wasn't able to get access to the house on XXXX afternoon like he told us he would, that's when we saw this house wasn't going to work out being it was much worse than anticipated. So I told them to cancel it all and we will try again after the holidays. Well that's when XXXX XXXX told me it was nonrefundable and I should have read it in the fine print. I told him I he knows I was driving and didn't have my glasses. It didn't matter, he got me I then called the Amerisave and spoke to XXXX XXXX who after explaining all this said she will forward it to XXXX XXXX and his XXXX XXXX XXXX who denied my refund request.
Consumer Consent Provided	Consent provided

4805494

2021-10-13

Applying for a mortgage or refinancing an existing mortgage

Mortgage

Issue	Applying for a mortgage or refinancing an existing mortgage
Timely	Yes
Company	AMERISAVE MORTGAGE CORPORATION
Product	Mortgage
Sub Product	Conventional home mortgage
Date Received	2021-10-13
Submitted Via	Web
Company Response	Closed with explanation
Consumer Disputed	N/A
Date Sent To Company	2021-10-13
Company Public Response	Company believes the complaint provided an opportunity to answer consumer's questions
Complaint What Happened	Amerisave uses bait and switch tactics. They failed to provide Loan Estimates that reflect your " locked '' rate. They refuse to lock a rate until they decide to do so and charged for appraisals with affiliated entities despite not allowing me to lock my rate. I originally was trying to close a few loans with them but got a last minute bait and switch that required {$5000.00} in points charged. I refused but already lost my appraisal fees. I highly recommend they are investigated for similar tactics identified in their 2014 CFPB case.
Consumer Consent Provided	Consent provided

3897856

2020-10-14

Closing on a mortgage

Mortgage

Issue	Closing on a mortgage
Timely	Yes
Company	AMERISAVE MORTGAGE CORPORATION
Product	Mortgage
Sub Product	Conventional home mortgage
Date Received	2020-10-14
Submitted Via	Web
Company Response	Closed with explanation
Consumer Disputed	N/A
Date Sent To Company	2020-10-14
Company Public Response	Company believes the complaint is the result of a misunderstanding
Complaint What Happened	Refinance loan not closed after 75 days. Applied for and started my refinance loan process with Amerisave on XX/XX/XXXX. Clean file with excellent credit and was told should close within 30 days. Appraisal was done 7-10 days after application was submitted. Asked for an update at the 5 week mark ( XX/XX/XXXX ) hoping to get a closing date and I was told that loans are taking 60 days to close but my file is gettng closer to closing and I should expect closing to happen by end of XXXX. A week later a got a call from another loan officer, informing that my loan officer has resigned and new loan officer will be taking over my file. The new loan officer made multiple changes - reduced cashout percentage, increased rate etc. I agreed as changes were not that significant. This was XX/XX/XXXX, almost 50 day mark and I asked for an update and was told that its awaiting to be assigned to an underwriter which contradicted previous loan officer 's statement from XX/XX/XXXX that my loan was getting closer to closing. I have emailed everyday but have not gotten a definitive answer on when my loan will be closed. All I hear is you are in queue. I have been in queue for last 75 days without having conditional approval from underwriter Anytime I ask for an update I get the standard response of " hello yes, soon, hold tight, we will get you closed soon. Absolutely unacceptable! I've done numerous mortgages none of which has ever taken more than 60 days.
Consumer Consent Provided	Consent provided

1983188

2016-06-24

Application, originator, mortgage broker

Mortgage

Issue	Application, originator, mortgage broker
Timely	Yes
Company	AMERISAVE MORTGAGE CORPORATION
Product	Mortgage
Sub Product	Conventional fixed mortgage
Date Received	2016-06-24
Submitted Via	Web
Company Response	Closed with explanation
Consumer Disputed	No
Date Sent To Company	2016-06-24
Company Public Response	Company believes it acted appropriately as authorized by contract or law
Complaint What Happened	I inquired about Refinancing online. Several Mortgage Companies, including Amerisave set me several e-mails for several weeks. I take care of my totally invalid mother and it 's been frustrating with all the e-mails and phone calls. Amerisave kept sending me athe same e-mail that allows hyou to click in that days rates. I clicked in everyday and did nothing until XXXX/XXXX/XXXX, when the Rate was 3.25 % with Closing Costs of {$2700.00}. I clcked on the Link to Apply at that Rate and Fees and I went as far as the Application all wallowed me. Upon not being able to finish, I received e-mails from XXXX XXXX of merisave. She promised that if I sent my XXXX Tax returns, she could finish locking in that Rate and the aforementioned Fees. After sending her my Tax Returns, she sent me a Link to choose a NEW Rate. I told her I wanted my Rate and Fees from XXXX/XXXX/XXXX, as applied for and as promised. She told me that I could n't get that Rate and Fees, and I had to go with that day 's Fees of {$3800.00}. I complained, she said I insulterd her, which made me more upset, so I called her a XXXX. I 'm under tremendous stress caring for my mother and XXXX XXXX lied to me and insulted ME. I insulted her in return. I wasas also mad that she was trying to change the Fees on me. When I complained to her Supervisor, XXXX XXXX, he insulted me also and refused to honor the Rate nad Fee I locked in on XXXX/XXXX/XXXX. I also have every e-mail exchanged between XXXX XXXX, XXXX XXXX, and myself. XXXX e-mails CLEARLY show her telling me that my Rate and Fees would be what I applied for on XXXX/XXXX/XXXX.
Consumer Consent Provided	Consent provided

108684

2012-06-26

Application, originator, mortgage broker

Mortgage

Issue	Application, originator, mortgage broker
Timely	Yes
Company	AMERISAVE MORTGAGE CORPORATION
Product	Mortgage
Sub Product	Conventional fixed mortgage
Date Received	2012-06-26
Submitted Via	Web
Company Response	Closed with explanation
Consumer Disputed	No
Date Sent To Company	2012-07-05
Consumer Consent Provided	N/A

12859597

2025-04-07

Incorrect information on your report

Credit reporting or other personal consumer reports

Issue	Incorrect information on your report
Timely	Yes
Company	AMERISAVE MORTGAGE CORPORATION
Product	Credit reporting or other personal consumer reports
Sub Issue	Account status incorrect
Sub Product	Credit reporting
Date Received	2025-04-07
Submitted Via	Web
Company Response	Closed with explanation
Consumer Disputed	N/A
Date Sent To Company	2025-04-07
Company Public Response	Company believes the complaint provided an opportunity to answer consumer's questions
Consumer Consent Provided	Consent not provided

Name:	AMERISAVE MORTGAGE CORPORATION
Jurisdiction:	New York
Legal type:	FOREIGN BUSINESS CORPORATION
Status:	Active
Date of registration:	02 Aug 2004 (21 years ago)
Entity Number:	3085332
ZIP code:	12207
County:	Albany
Place of Formation:	Georgia
Address:	80 STATE STREET, ALBANY, NY, United States, 12207
Principal Address:	1200 Altmore Avenue, Building 2, Suite 300, Sandy Springs, GA, United States, 30342

AMERISAVE MORTGAGE CORPORATION

Company Details

DOS Process Agent

Agent

Chief Executive Officer

History

Filings

CFPB Complaint

Related by officers

Related by address