|
11868964
|
2025-02-01
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
APPLE FINANCIAL HOLDINGS, INC.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Mobile or digital wallet
|
| Date Received |
2025-02-01
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-02-01
|
|
|
11522931
|
2025-01-14
|
Closing an account
|
Checking or savings account
|
|
| Issue |
Closing an account
|
| Timely |
Yes
|
| Company |
APPLE FINANCIAL HOLDINGS, INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Company closed your account
|
| Sub Product |
Checking account
|
| Date Received |
2025-01-14
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-14
|
| Consumer Consent Provided |
N/A
|
|
|
11839409
|
2025-01-30
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
APPLE FINANCIAL HOLDINGS, INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Deposits and withdrawals
|
| Sub Product |
Checking account
|
| Date Received |
2025-01-30
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-30
|
|
|
7430433
|
2023-08-21
|
Problem with a lender or other company charging your account
|
Checking or savings account
|
|
| Tags |
Older American, Servicemember
|
| Issue |
Problem with a lender or other company charging your account
|
| Timely |
Yes
|
| Company |
APPLE FINANCIAL HOLDINGS, INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Transaction was not authorized
|
| Sub Product |
Savings account
|
| Date Received |
2023-08-21
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-08-21
|
| Consumer Consent Provided |
N/A
|
|
|
7469685
|
2023-08-28
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
APPLE FINANCIAL HOLDINGS, INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Deposits and withdrawals
|
| Sub Product |
Savings account
|
| Date Received |
2023-08-28
|
| Submitted Via |
Referral
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-08-29
|
| Consumer Consent Provided |
N/A
|
|
|
10875383
|
2024-11-18
|
Opening an account
|
Checking or savings account
|
|
| Issue |
Opening an account
|
| Timely |
Yes
|
| Company |
APPLE FINANCIAL HOLDINGS, INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Unable to open an account
|
| Sub Product |
Checking account
|
| Date Received |
2024-11-18
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-12-05
|
| Consumer Consent Provided |
N/A
|
|
|
5208202
|
2022-02-10
|
Managing an account
|
Checking or savings account
|
|
| Tags |
Older American, Servicemember
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
APPLE FINANCIAL HOLDINGS, INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Deposits and withdrawals
|
| Sub Product |
Checking account
|
| Date Received |
2022-02-10
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-02-10
|
| Consumer Consent Provided |
N/A
|
|
|
4751991
|
2021-09-24
|
Problem caused by your funds being low
|
Checking or savings account
|
|
| Tags |
Older American
|
| Issue |
Problem caused by your funds being low
|
| Timely |
Yes
|
| Company |
APPLE FINANCIAL HOLDINGS, INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Non-sufficient funds and associated fees
|
| Sub Product |
Checking account
|
| Date Received |
2021-09-24
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-09-24
|
| Complaint What Happened |
While on vacation, my identity was stolen and used to loot my wife 's and mine checking accounts for {$110000.00}. The bank ( Apple Bank in XXXX XXXX NY ) said the transactions met their criteria. The never asked about these sudden and out of character withdrawals. The money seemingly went to a brokerage in Connecticut, who said it wasn't them. I have filed a deposition with the XXXX XXXX ADA who " following procedures. '' I hired a lawyer who hit a brick wall. I filed an IC3 with the FBI and called four times. No response. The complaint with the FTC ended with them " thanking me for helping built their statistics. '' FINRA got the Interactive Brokers in Ct to send a shot email saying someone tried to open an account in my name. They turned it down and never directly withdraw money, even as their name is all over the thefts. I just opened a claim with the FDIC, but we need all the help we can get. I have a pile of paperwork I can provide.
|
| Consumer Consent Provided |
Consent provided
|
|
|
4746148
|
2021-09-22
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
APPLE FINANCIAL HOLDINGS, INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Deposits and withdrawals
|
| Sub Product |
Other banking product or service
|
| Date Received |
2021-09-22
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-09-22
|
| Company Public Response |
Company believes the complaint is the result of a misunderstanding
|
| Complaint What Happened |
I had recieved a letter from Apple Bank telling me that I had an account that was in danger of being given up to the state due to inactivity. Upon receipt of this letter i visited the XXXX branch of Apple Bank in XXXX XXXX, NY and attempted to access the account information. I was able to learn that this was a Custodial account opened at least a decade ago by my mother with me set as the beneficiary to recieve the funds when I became an adult. Now, being XXXX XXXX XXXX the Custodial account should have been transferred fully into my name as per the UTMA ( Uniform Transfer to Minors Act ). However, Apple Bank now refuses to allow me to have any information about the account but will allow my mother to withdraw all the funds even though the XXXX clearly states that the funds should now be in my sole control and that no withdrawal shall be made that does not benefit the beneficiary.
|
| Consumer Consent Provided |
Consent provided
|
|
|
10980424
|
2024-11-30
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
APPLE FINANCIAL HOLDINGS, INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Banking errors
|
| Sub Product |
Checking account
|
| Date Received |
2024-11-30
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-11-30
|
| Complaint What Happened |
On XX/XX/year>, someone stole my bank cards and all my information and made XXXX transactions, transfers, withdrawals on my account. {$140.00} at XXXX XXXX, {$120.00} at XXXX XXXX, {$41.00} at XXXX XXXX XXXX {$190.00} at Journeys, {$180.00} at XXXX XXXX, {$200.00} at this address XXXX XXXX XXXX in XXXX XXXX this transaction was made 6 times, {$70.00} at XXXX XXXX, {$44.00} at XXXX XXXX XXXX, {$650.00} at XXXX XXXX XXXX XXXX in NEW YORK XXXX, {$650.00} at hotel Moca, {$600.00} at XXXX XXXX XXXX XXXX, {$580.00} at Apple bank which is my bank so im not sure how they were able to take money out of my bank without me present but these transactions all happened XX/XX/XXXX, i called them XX/XX/XXXX couldnt get a hold of them and called back the XXXX and was finally able to address what happened they explained to me the process I had to go to get this resolved which was turning my cards off so they couldnt make any more transactions and ordering me a new card. After that I was transferred to the fraud team to dispute the charges that were made on my account they disputed it and told me wait XXXX business days for the money to appear, then I received a dispute claim letter saying it was denied and they closed my case
|
| Consumer Consent Provided |
Consent provided
|
|
|
3991527
|
2020-12-04
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
APPLE FINANCIAL HOLDINGS, INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Deposits and withdrawals
|
| Sub Product |
Checking account
|
| Date Received |
2020-12-04
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2020-12-04
|
| Complaint What Happened |
XX/XX/2020 My bank account is at the Apple Bank for Savings ' branch on XXXX XXXX XXXX XXXX XXXX, XXXX NY XXXX. The branch is outrageously closed " until further notice '' due to the " pandemic ''.
This is the 3rd time this year that the bank is doing its disappearing act!
How on earth can I manage my account & pay my bills if they are closed?? They are ruining MY ECONOMY & should be penalized & pay damages to all customers! They should either open immediately or transfer the branch to another entity that will stay open!! We the people need our finances managed competently & not be subjected to their political agendas which EVERYBODY IS GOING TO PAY FOR IN THE VERY NEAR FUTURE!!! I bet they are hugely compensated by the State - aka citizens ' tax revenues - for doing so!! LET THEM GO & LET 'S HAVE A CREDIT UNION IN THEIR PLACE!!!
|
| Consumer Consent Provided |
Consent provided
|
|
|
10305640
|
2024-10-01
|
Problem with a lender or other company charging your account
|
Checking or savings account
|
|
| Tags |
Older American
|
| Issue |
Problem with a lender or other company charging your account
|
| Timely |
Yes
|
| Company |
APPLE FINANCIAL HOLDINGS, INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Transaction was not authorized
|
| Sub Product |
Checking account
|
| Date Received |
2024-10-01
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-10-01
|
| Consumer Consent Provided |
Consent not provided
|
|
|
3750277
|
2020-07-17
|
Managing an account
|
Checking or savings account
|
|
| Tags |
Older American
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
APPLE FINANCIAL HOLDINGS, INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Problem with renewal
|
| Sub Product |
CD (Certificate of Deposit)
|
| Date Received |
2020-07-17
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2020-07-17
|
| Company Public Response |
Company believes complaint is the result of an isolated error
|
| Complaint What Happened |
Our 2 year CD expired XX/XX/2020 with branch closed due to corona virus. I called XXXX number and was assured bank default policy was to renew CD for the term of the expiring CD at the then current rate. I assumed the CD was renewed. At my next statement XX/XX/2020 I found out the CD was not renewed and placed in a regular savings account with minimum interest. I went to the branch manager to have the mistake corrected and he would not renew the CD for the rate in effect in XX/XX/2020 and make the interest payment retroactive to that date. He claimed the bank error could not be corrected, he could only open a new CD for the amount now in the account, without crediting for interest that should have posted since a XX/XX/2020 default renewal.
|
| Consumer Consent Provided |
Consent provided
|
|
|
10390654
|
2024-10-08
|
Took or threatened to take negative or legal action
|
Debt collection
|
|
| Issue |
Took or threatened to take negative or legal action
|
| Timely |
Yes
|
| Company |
APPLE FINANCIAL HOLDINGS, INC.
|
| Product |
Debt collection
|
| Sub Issue |
Threatened or suggested your credit would be damaged
|
| Sub Product |
I do not know
|
| Date Received |
2024-10-08
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-10-10
|
| Consumer Consent Provided |
Consent not provided
|
|
|
3423805
|
2019-10-31
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
APPLE FINANCIAL HOLDINGS, INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Problem using a debit or ATM card
|
| Sub Product |
Checking account
|
| Date Received |
2019-10-31
|
| Submitted Via |
Postal mail
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2019-11-05
|
| Consumer Consent Provided |
N/A
|
|
|
2713342
|
2017-10-26
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
APPLE FINANCIAL HOLDINGS, INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Problem using a debit or ATM card
|
| Sub Product |
Checking account
|
| Date Received |
2017-10-26
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2017-10-26
|
| Complaint What Happened |
my bank XXXX payment to XXXX card an unauthorized amount of XXXX let them know on XX/XX/XXXX of the problem and they informed me that they could not do anything until the check did not enter and they told me to come back when they charged it and when I returned on XXXX the day they charged I was told in very bad way that they could not do anything, then the supervisor agreed to fill out papers to make the claim to the XXXX then I returned and they told me that the paper they filled was not correct and they filled another and today we are on XX/XX/XXXX and XXXX do not inform me anything. Please I need your help. Thank you
|
| Consumer Consent Provided |
Consent provided
|
|
|
3067408
|
2018-11-06
|
Problem with a credit reporting company's investigation into an existing problem
|
Credit reporting, credit repair services, or other personal consumer reports
|
|
| Issue |
Problem with a credit reporting company's investigation into an existing problem
|
| Timely |
Yes
|
| Company |
APPLE FINANCIAL HOLDINGS, INC.
|
| Product |
Credit reporting, credit repair services, or other personal consumer reports
|
| Sub Issue |
Their investigation did not fix an error on your report
|
| Sub Product |
Credit reporting
|
| Date Received |
2018-11-06
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2018-11-14
|
| Company Public Response |
Company disputes the facts presented in the complaint
|
| Complaint What Happened |
I am writing now in hopes to receive your help. Currently I am working on reviewing my credit, paying down my balances, and pursuing better credit worthiness. You play a significant part in this process. I am inquiring about the account number referenced in this complaint.
I see you have reported me 30 and 60 days late to the credit bureaus ( XXXX, XXXX and XXXX ) on XX/XX/XXXX and XX/XX/2018 and I am writing this in order to get this remark took back. I had believe I had made all my payments on time, the only thing I could think of, is that my statement didn't get to me in time.
|
| Consumer Consent Provided |
Consent provided
|
|
|
2878513
|
2018-04-17
|
Problem with a lender or other company charging your account
|
Checking or savings account
|
|
| Issue |
Problem with a lender or other company charging your account
|
| Timely |
Yes
|
| Company |
APPLE FINANCIAL HOLDINGS, INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Transaction was not authorized
|
| Sub Product |
Checking account
|
| Date Received |
2018-04-17
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2018-04-17
|
| Company Public Response |
Company believes the complaint is the result of a misunderstanding
|
| Consumer Consent Provided |
N/A
|
|
|
2560408
|
2017-06-27
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
APPLE FINANCIAL HOLDINGS, INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Problem accessing account
|
| Sub Product |
Checking account
|
| Date Received |
2017-06-27
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2017-06-27
|
| Complaint What Happened |
On XXXX XXXX XXXX when you went online banking a message came up that online banking will be closed until XXXX XXXX at XXXX XXXX since that day i have a few Business accounts with apple bank which i can not get login access and I 've been to the local branch like 10 times to get a date for getting access and i was told that it takes max 2 weeks, the frustration not having access is unexplained in XXXX to wait for online access so long is unheard off, its close to 3 weeks now and still no date for getting access please help me
|
| Consumer Consent Provided |
Consent provided
|
|
|
2728058
|
2017-11-13
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
APPLE FINANCIAL HOLDINGS, INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Funds not handled or disbursed as instructed
|
| Sub Product |
Checking account
|
| Date Received |
2017-11-13
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2017-11-13
|
| Complaint What Happened |
About five months ago ( approximately XXXX or XXXX of XXXX ), my landlord contacted me to say that I owed rent. He said he had not received the rent check I sent him in XXXX XXXX. I contacted the bank, and they said the check had been cashed. I requested a copy of the check and no endorsement was legible on the copy. I told them the landlord says it did not get the check and asked them to return me the money because apparently the check had been stolen and they had let the thief cash it, even though the check was made out to my landlord and not to the thief. There has been a lot of mail theft from mail boxes in my area.
The bank told me that it was too late to do anything about it, because the check was from XXXX, however I told them as soon as I found out about the fraud, which was after the landlord told me he was not the one who cashed the check. There was no way for me to know earlier that a thief had cashed the check and not my landlord.
I have spoken to Apple Bank repeatedly, but they refuse to do anything, which is why I am making the complaint. The most recent time I spoke to them was about two weeks ago.
|
| Consumer Consent Provided |
Consent provided
|
|
|
2680501
|
2017-09-21
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
APPLE FINANCIAL HOLDINGS, INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Deposits and withdrawals
|
| Sub Product |
Checking account
|
| Date Received |
2017-09-21
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2017-09-21
|
| Consumer Consent Provided |
Consent not provided
|
|
|
2677375
|
2017-09-18
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
APPLE FINANCIAL HOLDINGS, INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Problem using a debit or ATM card
|
| Sub Product |
Checking account
|
| Date Received |
2017-09-18
|
| Submitted Via |
Phone
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2017-09-19
|
| Consumer Consent Provided |
N/A
|
|
|
2242410
|
2016-12-08
|
Account opening, closing, or management
|
Bank account or service
|
|
| Issue |
Account opening, closing, or management
|
| Timely |
Yes
|
| Company |
APPLE FINANCIAL HOLDINGS, INC.
|
| Product |
Bank account or service
|
| Sub Product |
Other bank product/service
|
| Date Received |
2016-12-08
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2016-12-08
|
| Complaint What Happened |
Good Morning to whom this concern This incident is totally about disrespect, and lack of respect, as well my name is XXXX, my wife XXXX went to the Apple bank in the XXXX on XXXX & XXXX XXXX on the morning of XX/XX/2016, just to get a letter Notarize, the Notary a XXXX woman there, was very very professional and kind and was telling my wife and I about opening an account there which we were considering, being a XXXX I have seen and felt so much issues? from all walks of life but I will always believe 1 day we all learn to respect one another, just then an XXXX woman came from another direction walk toward her desk and shouted to another worker at another desk ( while looking at me ) why she did not put her pocket book away, the other worker apologize for not putting it away, I was so offended that I told my wife I am not opening an account there, once the notary was done I told my wife outside what the woman had said, she said that she was talking to the notary and did not hear everything and she wanted to go back in and say something to the woman but I told her no, that I a will write an letter to the President of Apple Bank, The woman who made that remark ( Manager or Not ) should be reminded words can hurt and be offended and profession is required by all Levels Thank you for listening XXXX XXXXXXXXXXXX The service do not give me an option box to click on so I will click on Management because she was woman was on higher than a teller level My number is XXXX I do not wish for her to be fired just remind her to stop judging. Thank You again
|
| Consumer Consent Provided |
Consent provided
|
|
|
1997902
|
2016-07-05
|
Deposits and withdrawals
|
Bank account or service
|
|
| Issue |
Deposits and withdrawals
|
| Timely |
Yes
|
| Company |
APPLE FINANCIAL HOLDINGS, INC.
|
| Product |
Bank account or service
|
| Sub Product |
Savings account
|
| Date Received |
2016-07-05
|
| Submitted Via |
Postal mail
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2016-07-08
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Consumer Consent Provided |
N/A
|
|
|
1722591
|
2015-12-30
|
Deposits and withdrawals
|
Bank account or service
|
|
| Issue |
Deposits and withdrawals
|
| Timely |
Yes
|
| Company |
APPLE FINANCIAL HOLDINGS, INC.
|
| Product |
Bank account or service
|
| Sub Product |
Savings account
|
| Date Received |
2015-12-30
|
| Submitted Via |
Referral
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2016-01-05
|
| Consumer Consent Provided |
N/A
|
|
|
1670853
|
2015-11-24
|
Deposits and withdrawals
|
Bank account or service
|
|
| Issue |
Deposits and withdrawals
|
| Timely |
No
|
| Company |
APPLE FINANCIAL HOLDINGS, INC.
|
| Product |
Bank account or service
|
| Sub Product |
Checking account
|
| Date Received |
2015-11-24
|
| Submitted Via |
Postal mail
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-12-01
|
| Consumer Consent Provided |
N/A
|
|
|
1707010
|
2015-12-16
|
Deposits and withdrawals
|
Bank account or service
|
|
| Issue |
Deposits and withdrawals
|
| Timely |
Yes
|
| Company |
APPLE FINANCIAL HOLDINGS, INC.
|
| Product |
Bank account or service
|
| Sub Product |
(CD) Certificate of deposit
|
| Date Received |
2015-12-16
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-12-16
|
| Complaint What Happened |
I opened a CD with Apple Bank two years ago.
The CD was set to mature on XXXX/XXXX/15. I did not receive any notice in the mail as would be expected. I went to the bank today to close out the CD and they told me it was too late, it was locked in again. They said it locked in after 5 days and did not care that no notice was issued prior.
They wanted to force me to renew for another year and charged a high penalty.
|
| Consumer Consent Provided |
Consent provided
|
|
|
1572478
|
2015-09-21
|
Account opening, closing, or management
|
Bank account or service
|
|
| Issue |
Account opening, closing, or management
|
| Timely |
Yes
|
| Company |
APPLE FINANCIAL HOLDINGS, INC.
|
| Product |
Bank account or service
|
| Sub Product |
Other bank product/service
|
| Date Received |
2015-09-21
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-09-21
|
| Consumer Consent Provided |
Consent not provided
|
|
|
1439333
|
2015-06-26
|
Deposits and withdrawals
|
Bank account or service
|
|
| Issue |
Deposits and withdrawals
|
| Timely |
No
|
| Company |
APPLE FINANCIAL HOLDINGS, INC.
|
| Product |
Bank account or service
|
| Sub Product |
Checking account
|
| Date Received |
2015-06-26
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-06-26
|
| Complaint What Happened |
I made a mobile deposit on XXXX XXXX to my XXXX bank account from my Apple Bank check XXXX. I have been to XXXX and they took the credit away from me because the check was never paid by Apple Bank. XXXX claims that XXXX bank has the original check and was cashed at an XXXX bank on XXXX XXXX, 2015. However, I do not own an account with XXXX nor do I know anyone who has XXXX. Someone stole this apple bank check from me. According to XXXX, Apple bank needs to file a forgery claim affidavit with XXXX in order to get my {$500.00} back from XXXX because XXXX does not have that check. On XXXX XXXX, Apple bank withdrew {$500.00} from my checking account to pay XXXX for the mobile deposit I made. On XXXX XXXX, 2015 Apple Bank withdrew an additional {$500.00} from my account to pay XXXX. However, two days later Apple Bank returned the additional {$500.00} withdrawal to XXXX due to a fraud claim. Then on XXXX XXXX, XXXX withdrew {$500.00} from the deposit I made on XXXX XXXX claiming that XXXX has the original check. So what happened to my deposit on XXXX XXXX to XXXX. I am missing {$500.00} dollars. I physically went to XXXX to try and solve this and they would n't speak to me because I am not a customer with them and they need to deal with Apple Bank directly. However, after numerous attempts of going to my local Apple Branch they have not done anything for me. They refuse to even speak to me at the XXXX XXXX Apple Bank XXXX. The manager at the XXXX XXXX Apple Bank, told me to file a police report, and also to write a letter explaining the situation. When I went with all the documents she required from me she refused to even look at it. Her name is XXXX XXXX. She is the Manager at the XXXX location. If this is who Apple Bank has in charge of that location. As soon as this is resolved I will be closing my accounts with Apple Bank. A bank where I have had my accounts for close to 20 years. She has not been professional at all. She tries to avoid at all costs and all she ends up doing is referring me back to XXXX or to XXXX, knowing I do not have an account with XXXX! All I want is help from Apple Bank. they should reach out to XXXX and retrieve that stolen check from me. This is my hard earned money being stolen from me, and the fact that my own bank wo n't even fight for their own check is sad. If this is how customer service is handled in Apple Bank, I will close my account.
|
| Consumer Consent Provided |
Consent provided
|
|
|
1119531
|
2014-11-17
|
Account opening, closing, or management
|
Bank account or service
|
|
| Issue |
Account opening, closing, or management
|
| Timely |
Yes
|
| Company |
APPLE FINANCIAL HOLDINGS, INC.
|
| Product |
Bank account or service
|
| Sub Product |
Checking account
|
| Date Received |
2014-11-17
|
| Submitted Via |
Referral
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2014-12-12
|
| Consumer Consent Provided |
N/A
|
|
|
1441841
|
2015-06-29
|
Problems caused by my funds being low
|
Bank account or service
|
|
| Issue |
Problems caused by my funds being low
|
| Timely |
Yes
|
| Company |
APPLE FINANCIAL HOLDINGS, INC.
|
| Product |
Bank account or service
|
| Sub Product |
Checking account
|
| Date Received |
2015-06-29
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-06-29
|
| Complaint What Happened |
I was charged a {$35.00} overdraft charge when I had expressly asked my bank to never overdraft my account for any reason. Not only that, but I also had made a deposit the night before that would more than cover the small charge that my bank ( Apple bank ) was claiming merited the {$35.00} overdraft charge.
This overdraft charge seemed unfair, unreasonable, and avaricious. I talked to the phone customer service, who was unhelpful and told me to talk to my local branch, and I then talked to my local branch, who told me they did not have the authority to overturn this charge, when they have in the past. They then asked me to fill out a form to request this charge be overturned. But they seem unhelpful and unwilling to listen to what I have to say and they seem to be more concerned with profiting off of my bank account then in offering legitimate and professional service.
I 'm contacting your office because I believe you exist for this type of low-level crime that banks get away with consistently and wind up profiting off of these kinds of seemingly innocuous situations to the tune of XXXX of dollars every year.
Thank you.
|
| Consumer Consent Provided |
Consent provided
|
|
