1295954
|
2015-03-23
|
Application, originator, mortgage broker
|
Mortgage
|
|
Tags |
Older American, Servicemember
|
Issue |
Application, originator, mortgage broker
|
Timely |
No
|
Company |
SUN WEST MORTGAGE COMPANY, INC.
|
Product |
Mortgage
|
Sub Product |
VA mortgage
|
Date Received |
2015-03-23
|
Submitted Via |
Phone
|
Company Response |
Closed with explanation
|
Consumer Disputed |
No
|
Date Sent To Company |
2015-03-27
|
Consumer Consent Provided |
N/A
|
|
603459
|
2013-11-19
|
Loan modification,collection,foreclosure
|
Mortgage
|
|
Tags |
Older American
|
Issue |
Loan modification,collection,foreclosure
|
Timely |
Yes
|
Company |
SUN WEST MORTGAGE COMPANY, INC.
|
Product |
Mortgage
|
Sub Product |
Reverse mortgage
|
Date Received |
2013-11-19
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
No
|
Date Sent To Company |
2013-11-19
|
Consumer Consent Provided |
N/A
|
|
3222039
|
2019-04-24
|
Closing on a mortgage
|
Mortgage
|
|
Issue |
Closing on a mortgage
|
Timely |
Yes
|
Company |
SUN WEST MORTGAGE COMPANY, INC.
|
Product |
Mortgage
|
Sub Product |
Other type of mortgage
|
Date Received |
2019-04-24
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2019-04-24
|
Complaint What Happened |
I contacted XXXX XXXX mortgage loan cordinator of XXXX XXXX who represented rhe lender Sun West Mortgage Inc. After prequalifying and going through the process up to the appraiser, is where things became very fuzzy with continued descrepancies from XXXX XXXX and appraiser. Appraiser claimed he couldn't find comps, when he did get them, he had issue with the business/residential ratio, fixed that, then estimator had issues with contractor 's bid saying it was too low. Had to trump it up to XXXX dollars more. Then the appraiser results finally came after refusal to complete the appraisal, some curiously long delays, dissapearances, and after reluctantly agreeing to complete the report. Finally his appraiser 's report came in 100, 000 plus dollars above the property value. Just about what they had me raise the contractor 's bid to. Then still trying to find a way to work it out, I called the lender 's agent XXXX XXXX, who delayed returning my call for days prior. And finally XXXX XXXX admits to me that his boss flat out didnt like the property and wasn't going to back it. Then weeks later I recieved a letter saying the loan was denied because I lacked collateral. Something that was never asked for in the transaction and never was in any document. The reason they said I didnt get the loan was simply not true. This out and out misinformation confirms what I already had come to believe. That I have been redlined by the mortgage company.
|
Consumer Consent Provided |
Consent provided
|
|
1093379
|
2014-10-30
|
Application, originator, mortgage broker
|
Mortgage
|
|
Issue |
Application, originator, mortgage broker
|
Timely |
Yes
|
Company |
SUN WEST MORTGAGE COMPANY, INC.
|
Product |
Mortgage
|
Sub Product |
Other mortgage
|
Date Received |
2014-10-30
|
Submitted Via |
Fax
|
Company Response |
Closed with explanation
|
Consumer Disputed |
No
|
Date Sent To Company |
2014-11-05
|
Consumer Consent Provided |
N/A
|
|
2385591
|
2017-03-14
|
Application, originator, mortgage broker
|
Mortgage
|
|
Issue |
Application, originator, mortgage broker
|
Timely |
Yes
|
Company |
SUN WEST MORTGAGE COMPANY, INC.
|
Product |
Mortgage
|
Sub Product |
Reverse mortgage
|
Date Received |
2017-03-14
|
Submitted Via |
Fax
|
Company Response |
Closed with explanation
|
Consumer Disputed |
No
|
Date Sent To Company |
2017-03-15
|
Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
Consumer Consent Provided |
N/A
|
|
1364581
|
2015-05-07
|
Application, originator, mortgage broker
|
Mortgage
|
|
Issue |
Application, originator, mortgage broker
|
Timely |
Yes
|
Company |
SUN WEST MORTGAGE COMPANY, INC.
|
Product |
Mortgage
|
Sub Product |
FHA mortgage
|
Date Received |
2015-05-07
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
No
|
Date Sent To Company |
2015-05-07
|
Consumer Consent Provided |
Consent not provided
|
|
3532025
|
2020-02-14
|
Applying for a mortgage or refinancing an existing mortgage
|
Mortgage
|
|
Tags |
Older American
|
Issue |
Applying for a mortgage or refinancing an existing mortgage
|
Timely |
Yes
|
Company |
SUN WEST MORTGAGE COMPANY, INC.
|
Product |
Mortgage
|
Sub Product |
Reverse mortgage
|
Date Received |
2020-02-14
|
Submitted Via |
Phone
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2020-02-14
|
Consumer Consent Provided |
N/A
|
|
4557076
|
2021-07-20
|
Trouble during payment process
|
Mortgage
|
|
Tags |
Older American
|
Issue |
Trouble during payment process
|
Timely |
Yes
|
Company |
SUN WEST MORTGAGE COMPANY, INC.
|
Product |
Mortgage
|
Sub Product |
Reverse mortgage
|
Date Received |
2021-07-20
|
Submitted Via |
Phone
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2021-08-06
|
Consumer Consent Provided |
N/A
|
|
3067925
|
2018-11-07
|
Closing on a mortgage
|
Mortgage
|
|
Issue |
Closing on a mortgage
|
Timely |
Yes
|
Company |
SUN WEST MORTGAGE COMPANY, INC.
|
Product |
Mortgage
|
Sub Product |
FHA mortgage
|
Date Received |
2018-11-07
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2018-11-15
|
Complaint What Happened |
I used my money for a down payment with the loan originator XXXX XXXX on behalf of Sun West bank. Im a home owner of two properties so I was informed this way my wife XXXX XXXX account # XXXX they committed fraud against me. They also used fraudulent documents
|
Consumer Consent Provided |
Consent provided
|
|
843060
|
2014-05-08
|
Application, originator, mortgage broker
|
Mortgage
|
|
Issue |
Application, originator, mortgage broker
|
Timely |
Yes
|
Company |
SUN WEST MORTGAGE COMPANY, INC.
|
Product |
Mortgage
|
Sub Product |
FHA mortgage
|
Date Received |
2014-05-08
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
Yes
|
Date Sent To Company |
2014-05-08
|
Consumer Consent Provided |
N/A
|
|
5848616
|
2022-08-05
|
Closing on a mortgage
|
Mortgage
|
|
Issue |
Closing on a mortgage
|
Timely |
Yes
|
Company |
SUN WEST MORTGAGE COMPANY, INC.
|
Product |
Mortgage
|
Sub Product |
Conventional home mortgage
|
Date Received |
2022-08-05
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2022-08-05
|
Consumer Consent Provided |
Consent not provided
|
|
8941675
|
2024-05-06
|
Incorrect information on your report
|
Mortgage
|
|
Issue |
Incorrect information on your report
|
Timely |
Yes
|
Company |
SUN WEST MORTGAGE COMPANY, INC.
|
Product |
Mortgage
|
Sub Issue |
Account information incorrect
|
Sub Product |
FHA mortgage
|
Date Received |
2024-05-06
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-05-06
|
Consumer Consent Provided |
Other
|
|
12349949
|
2025-03-06
|
Struggling to pay mortgage
|
Mortgage
|
|
Issue |
Struggling to pay mortgage
|
Timely |
Yes
|
Company |
SUN WEST MORTGAGE COMPANY, INC.
|
Product |
Mortgage
|
Sub Issue |
Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
|
Sub Product |
Conventional home mortgage
|
Date Received |
2025-03-06
|
Submitted Via |
Web
|
Company Response |
In progress
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-03-06
|
|