|
3087441
|
2018-11-29
|
Trouble during payment process
|
Mortgage
|
|
| Issue |
Trouble during payment process
|
| Timely |
Yes
|
| Company |
Reverse Mortgage Solutions, Inc.
|
| Product |
Mortgage
|
| Sub Product |
Reverse mortgage
|
| Date Received |
2018-11-29
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2018-12-12
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Consumer Consent Provided |
N/A
|
|
|
3259841
|
2019-05-30
|
Trouble during payment process
|
Mortgage
|
|
| Tags |
Older American
|
| Issue |
Trouble during payment process
|
| Timely |
Yes
|
| Company |
Reverse Mortgage Solutions, Inc.
|
| Product |
Mortgage
|
| Sub Product |
Conventional home mortgage
|
| Date Received |
2019-05-30
|
| Submitted Via |
Referral
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2019-06-06
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Consumer Consent Provided |
N/A
|
|
|
2816547
|
2018-02-16
|
Trouble during payment process
|
Mortgage
|
|
| Tags |
Older American
|
| Issue |
Trouble during payment process
|
| Timely |
Yes
|
| Company |
Reverse Mortgage Solutions, Inc.
|
| Product |
Mortgage
|
| Sub Product |
Reverse mortgage
|
| Date Received |
2018-02-16
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2018-02-16
|
| Complaint What Happened |
RMS ( aka Reverse Mortgage Solutions, XXXX, TN ) periodically tries to find ways of putting our contract in foreclosure. Most recently an attempt was made to justify this behavior by claiming that our home had been uninsured. First we where asked to prove that we had hazard insurance. Have you ever heard of homeowners insurance that didn't include hazard insurance? Our insurance company supplied the necessary proof.
Then they came back with the claim that we weren't insured in XX/XX/XXXX. Again our insurance agent supplied the necessary proof.
Two weeks later we received a certified letter informing us that we were now in foreclosure.
We contacted the mortgage company on a conference call with our insurance company who informed RMS that they had sent all relevant proof by fax. The relevant proof has been sent again. It should be noted that the foreclosure document is dated XX/XX/XXXX. It was received XXXX.
It made no sense to us the RMS would try to foreclose on an insurance detail that occurred in XX/XX/XXXX and that had never before been raised as an issue.
This company has demonstrated a pattern of creating pretexts for harassment.
It needs to be stopped and brought to the attention of relevant regulatory agencies.
|
| Consumer Consent Provided |
Consent provided
|
|
|
2373077
|
2017-03-06
|
Loan servicing, payments, escrow account
|
Mortgage
|
|
| Tags |
Older American
|
| Issue |
Loan servicing, payments, escrow account
|
| Timely |
Yes
|
| Company |
Reverse Mortgage Solutions, Inc.
|
| Product |
Mortgage
|
| Sub Product |
Reverse mortgage
|
| Date Received |
2017-03-06
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2017-03-06
|
| Complaint What Happened |
I have a reverse mortgage that is now all used up. The interest rate I am being charged is supposed to be based on the LIBOR but is, so far as I can tell, higher. When I 've written to the company ( Reverse Mortgage Solutions ) to complain, they say the rate is based on the XXXX XXXX XXXX published rate. But that rate, as I understand it, is, in fact, the LIBOR.
|
| Consumer Consent Provided |
Consent provided
|
|
|
1891018
|
2016-04-21
|
Loan modification,collection,foreclosure
|
Mortgage
|
|
| Issue |
Loan modification,collection,foreclosure
|
| Timely |
Yes
|
| Company |
Reverse Mortgage Solutions, Inc.
|
| Product |
Mortgage
|
| Sub Product |
Reverse mortgage
|
| Date Received |
2016-04-21
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
Yes
|
| Date Sent To Company |
2016-04-21
|
| Complaint What Happened |
My Dad got a reverse mortgage with XXXX XX/XX/XXXX. About a year or so later, XXXX went out of business and now XXXX XXXX XXXX was in charge and hired Reverse Mortgage Solutions as the servicer. My dad passed XX/XX/XXXX. I thought I would be able to purchase the home within a year due to a business deal I was involved with with my cousin but he fell ill and the project went on hold indefinitely. Then the company I worked for went out of business. XX/XX/XXXX received notice that the company foreclosed saying I defaulted by not appearing in court to answer. I was never served a summons to my knowledge and they have lied about how and who was served and have never been forced to prove service in a traverse hearing which I requested of the Supreme court. They never offered the house to me or my siblings at XXXX % of value, but instead after only 2 years since the inception of the reverse mortgage, were asking back over triple what they paid my dad, adding their own legal and other fees to the total. I filed a bankruptcy to stay the sale. Due to errors in filing pro-se, the bankruptcy was dismissed. During that time XXXX XXXX XXXX went out of business. I heard nothing on the case for 6 months, then I get a letter from Reverse Mortgages Solutions ( RMS ) the servicer, staying they are auctioning my house on XXXX XXXX, XXXX. I filed a Chapt XXXX bankruptcy with a lawyer who failed to get the stay which is nonsense since the stay is automatic. They auctioned it and bought it themselves. To summarize, they have attempted to evict me 3 times. Once I delayed it by fling a pro-se order to show cause but the judge did not even address that I was not properly served and my accusation that chain of title has been broken. They keep getting a free pass, no traverse hearing, no burden of proof of title. I believe fraud has taken place.
|
| Consumer Consent Provided |
Consent provided
|
|
|
1246898
|
2015-02-19
|
Loan servicing, payments, escrow account
|
Mortgage
|
|
| Tags |
Older American
|
| Issue |
Loan servicing, payments, escrow account
|
| Timely |
Yes
|
| Company |
Reverse Mortgage Solutions, Inc.
|
| Product |
Mortgage
|
| Sub Product |
Reverse mortgage
|
| Date Received |
2015-02-19
|
| Submitted Via |
Referral
|
| Company Response |
Closed
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-02-25
|
| Consumer Consent Provided |
N/A
|
|
|
1677680
|
2015-12-01
|
Loan modification,collection,foreclosure
|
Mortgage
|
|
| Issue |
Loan modification,collection,foreclosure
|
| Timely |
Yes
|
| Company |
Reverse Mortgage Solutions, Inc.
|
| Product |
Mortgage
|
| Sub Product |
Reverse mortgage
|
| Date Received |
2015-12-01
|
| Submitted Via |
Referral
|
| Company Response |
Closed
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-12-04
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Consumer Consent Provided |
N/A
|
|
|
631570
|
2013-12-12
|
Loan modification,collection,foreclosure
|
Mortgage
|
|
| Issue |
Loan modification,collection,foreclosure
|
| Timely |
Yes
|
| Company |
Reverse Mortgage Solutions, Inc.
|
| Product |
Mortgage
|
| Sub Product |
Other mortgage
|
| Date Received |
2013-12-12
|
| Submitted Via |
Referral
|
| Company Response |
Closed
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2013-12-13
|
| Consumer Consent Provided |
N/A
|
|
|
475716
|
2013-08-01
|
Loan servicing, payments, escrow account
|
Mortgage
|
|
| Tags |
Older American, Servicemember
|
| Issue |
Loan servicing, payments, escrow account
|
| Timely |
Yes
|
| Company |
Reverse Mortgage Solutions, Inc.
|
| Product |
Mortgage
|
| Sub Product |
Reverse mortgage
|
| Date Received |
2013-08-01
|
| Submitted Via |
Phone
|
| Company Response |
Closed
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2013-08-05
|
| Consumer Consent Provided |
N/A
|
|
|
139389
|
2012-08-21
|
Loan modification,collection,foreclosure
|
Mortgage
|
|
| Tags |
Older American, Servicemember
|
| Issue |
Loan modification,collection,foreclosure
|
| Timely |
Yes
|
| Company |
Reverse Mortgage Solutions, Inc.
|
| Product |
Mortgage
|
| Sub Product |
Reverse mortgage
|
| Date Received |
2012-08-21
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
Yes
|
| Date Sent To Company |
2012-08-22
|
| Consumer Consent Provided |
N/A
|
|
|
429213
|
2013-06-11
|
Loan servicing, payments, escrow account
|
Mortgage
|
|
| Issue |
Loan servicing, payments, escrow account
|
| Timely |
Yes
|
| Company |
Reverse Mortgage Solutions, Inc.
|
| Product |
Mortgage
|
| Sub Product |
Reverse mortgage
|
| Date Received |
2013-06-11
|
| Submitted Via |
Referral
|
| Company Response |
Closed
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2013-06-11
|
| Consumer Consent Provided |
N/A
|
|
|
539492
|
2013-09-24
|
Application, originator, mortgage broker
|
Mortgage
|
|
| Tags |
Older American
|
| Issue |
Application, originator, mortgage broker
|
| Timely |
Yes
|
| Company |
Reverse Mortgage Solutions, Inc.
|
| Product |
Mortgage
|
| Sub Product |
Reverse mortgage
|
| Date Received |
2013-09-24
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
Yes
|
| Date Sent To Company |
2013-09-24
|
| Consumer Consent Provided |
N/A
|
|
|
1824406
|
2016-03-09
|
Loan modification,collection,foreclosure
|
Mortgage
|
|
| Tags |
Older American
|
| Issue |
Loan modification,collection,foreclosure
|
| Timely |
Yes
|
| Company |
Reverse Mortgage Solutions, Inc.
|
| Product |
Mortgage
|
| Sub Product |
Reverse mortgage
|
| Date Received |
2016-03-09
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2016-03-09
|
| Complaint What Happened |
I took out a reverse mortgage with XXXX about six years ago when I was having severe financial hardships. They paid off my first mortgage but did n't pay off my back due taxes of about XXXX XXXX dollars. They assigned the mortgage to XXXX Mortgage. I had a repayment agreement with them. Then XXXX bought the mortgage again and Reverse Mortgage Solutions became the new service provider. From the start they seemed to want to foreclose and not give me a new repayment agreement citing FHA rules. In the meantime, after getting my reverse mortgage, I was forced to file Chapter XXXX bankruptcy and was discharged. After much trouble I was given a new repayment plan by them that did not state that any further tax payments would void the agreement. I told them that I could pay them every month until my financial condition improved. They sent back my third payment back because they paid the 2015 taxes. They have now started the foreclosure process again.
|
| Consumer Consent Provided |
Consent provided
|
|
|
2936016
|
2018-06-14
|
Trouble during payment process
|
Mortgage
|
|
| Issue |
Trouble during payment process
|
| Timely |
Yes
|
| Company |
Reverse Mortgage Solutions, Inc.
|
| Product |
Mortgage
|
| Sub Product |
Other type of mortgage
|
| Date Received |
2018-06-14
|
| Submitted Via |
Fax
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2018-07-12
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Consumer Consent Provided |
N/A
|
|
|
2383483
|
2017-03-13
|
Loan modification,collection,foreclosure
|
Mortgage
|
|
| Issue |
Loan modification,collection,foreclosure
|
| Timely |
Yes
|
| Company |
Reverse Mortgage Solutions, Inc.
|
| Product |
Mortgage
|
| Sub Product |
Conventional fixed mortgage
|
| Date Received |
2017-03-13
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2017-03-15
|
| Complaint What Happened |
The lender has refused to postpone the foreclosure sale to allow the client time to refinance her reverse mortgage loan - They have not provided the client any resolution options prior to the XXXX sale being active.
|
| Consumer Consent Provided |
Consent provided
|
|
|
1659738
|
2015-11-17
|
Loan servicing, payments, escrow account
|
Mortgage
|
|
| Issue |
Loan servicing, payments, escrow account
|
| Timely |
No
|
| Company |
Reverse Mortgage Solutions, Inc.
|
| Product |
Mortgage
|
| Sub Product |
Reverse mortgage
|
| Date Received |
2015-11-17
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-11-17
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Consumer Consent Provided |
Other
|
|
|
29592
|
2012-03-02
|
Loan servicing, payments, escrow account
|
Mortgage
|
|
| Issue |
Loan servicing, payments, escrow account
|
| Timely |
Yes
|
| Company |
Reverse Mortgage Solutions, Inc.
|
| Product |
Mortgage
|
| Sub Product |
Reverse mortgage
|
| Date Received |
2012-03-02
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2012-11-01
|
| Consumer Consent Provided |
N/A
|
|
|
1046567
|
2014-09-26
|
Loan modification,collection,foreclosure
|
Mortgage
|
|
| Tags |
Older American
|
| Issue |
Loan modification,collection,foreclosure
|
| Timely |
Yes
|
| Company |
Reverse Mortgage Solutions, Inc.
|
| Product |
Mortgage
|
| Sub Product |
Reverse mortgage
|
| Date Received |
2014-09-26
|
| Submitted Via |
Web
|
| Company Response |
Closed
|
| Consumer Disputed |
Yes
|
| Date Sent To Company |
2014-09-26
|
| Consumer Consent Provided |
N/A
|
|
|
405633
|
2013-05-14
|
Loan servicing, payments, escrow account
|
Mortgage
|
|
| Tags |
Older American, Servicemember
|
| Issue |
Loan servicing, payments, escrow account
|
| Timely |
Yes
|
| Company |
Reverse Mortgage Solutions, Inc.
|
| Product |
Mortgage
|
| Sub Product |
Reverse mortgage
|
| Date Received |
2013-05-14
|
| Submitted Via |
Postal mail
|
| Company Response |
Closed
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2013-05-14
|
| Consumer Consent Provided |
N/A
|
|
|
1048500
|
2014-09-29
|
Loan modification,collection,foreclosure
|
Mortgage
|
|
| Tags |
Older American
|
| Issue |
Loan modification,collection,foreclosure
|
| Timely |
Yes
|
| Company |
Reverse Mortgage Solutions, Inc.
|
| Product |
Mortgage
|
| Sub Product |
Reverse mortgage
|
| Date Received |
2014-09-29
|
| Submitted Via |
Web
|
| Company Response |
Closed
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2014-09-29
|
| Consumer Consent Provided |
N/A
|
|
|
820903
|
2014-04-23
|
Loan servicing, payments, escrow account
|
Mortgage
|
|
| Tags |
Older American
|
| Issue |
Loan servicing, payments, escrow account
|
| Timely |
Yes
|
| Company |
Reverse Mortgage Solutions, Inc.
|
| Product |
Mortgage
|
| Sub Product |
Reverse mortgage
|
| Date Received |
2014-04-23
|
| Submitted Via |
Phone
|
| Company Response |
Closed
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2014-04-28
|
| Consumer Consent Provided |
N/A
|
|
|
2145593
|
2016-10-04
|
Application, originator, mortgage broker
|
Mortgage
|
|
| Issue |
Application, originator, mortgage broker
|
| Timely |
Yes
|
| Company |
Reverse Mortgage Solutions, Inc.
|
| Product |
Mortgage
|
| Sub Product |
Reverse mortgage
|
| Date Received |
2016-10-04
|
| Submitted Via |
Referral
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2016-10-07
|
| Consumer Consent Provided |
N/A
|
|
|
2642687
|
2017-07-17
|
Struggling to pay mortgage
|
Mortgage
|
|
| Issue |
Struggling to pay mortgage
|
| Timely |
Yes
|
| Company |
Reverse Mortgage Solutions, Inc.
|
| Product |
Mortgage
|
| Sub Product |
Reverse mortgage
|
| Date Received |
2017-07-17
|
| Submitted Via |
Referral
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2017-09-01
|
| Consumer Consent Provided |
N/A
|
|
|
393920
|
2013-04-29
|
Loan modification,collection,foreclosure
|
Mortgage
|
|
| Issue |
Loan modification,collection,foreclosure
|
| Timely |
Yes
|
| Company |
Reverse Mortgage Solutions, Inc.
|
| Product |
Mortgage
|
| Sub Product |
Reverse mortgage
|
| Date Received |
2013-04-29
|
| Submitted Via |
Fax
|
| Company Response |
Closed
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2013-04-30
|
| Consumer Consent Provided |
N/A
|
|
|
3143297
|
2019-02-05
|
Attempts to collect debt not owed
|
Debt collection
|
|
| Issue |
Attempts to collect debt not owed
|
| Timely |
Yes
|
| Company |
Reverse Mortgage Solutions, Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Debt is not yours
|
| Sub Product |
Mortgage debt
|
| Date Received |
2019-02-05
|
| Submitted Via |
Referral
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2019-02-11
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Consumer Consent Provided |
N/A
|
|
|
811423
|
2014-04-16
|
Loan modification,collection,foreclosure
|
Mortgage
|
|
| Tags |
Older American
|
| Issue |
Loan modification,collection,foreclosure
|
| Timely |
Yes
|
| Company |
Reverse Mortgage Solutions, Inc.
|
| Product |
Mortgage
|
| Sub Product |
Reverse mortgage
|
| Date Received |
2014-04-16
|
| Submitted Via |
Web
|
| Company Response |
Closed
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2014-04-22
|
| Consumer Consent Provided |
N/A
|
|
|
3800319
|
2020-08-17
|
Trouble during payment process
|
Mortgage
|
|
| Issue |
Trouble during payment process
|
| Timely |
Yes
|
| Company |
Reverse Mortgage Solutions, Inc.
|
| Product |
Mortgage
|
| Sub Product |
Reverse mortgage
|
| Date Received |
2020-08-17
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2020-08-26
|
| Complaint What Happened |
Every year, the documents this company requires apparently get misplaced by them. For the last 7 or 8 years, they have requested a signed certificate of occupancy or proof of insurance 3 to 7 times per year. Each year, they repeatedly request proof of insurance and proof of real estate tax payment approximately 4 times in a row, despite the fact that I send these proofs each time.I have attempted to send documents by mail, fax, and email.
In XX/XX/2020, I filled out the certificate of occupancy by hand and mailed it. Weeks later, I was accused of not having sent it. When I offered to send it by email attachment, a XXXX XXXX sent me an email request in XX/XX/2020. I typed into the .pdf of the certificate of occupancy and signed it by hand, then attached it to my return email. On XX/XX/2020, Ms. XXXX called to say that the date had to be handwritten in, not typed. I immediately emailed an attached 2nd copy with the date written in. A couple months after that, Ms. XXXX called to say she did not recognize my signature. It is my signature. She insisted I go to a notary. I explained that I did not want to go to a notary because of the Covid-19 epidemic.
In XX/XX/2020, a XXXX XXXX from the company called me with the same demand for a signed certificate of occupancy. This time she told me to send a copy of my utilities bill attached to an email instead as proof of my occupancy. I did this promptly.
Right before leaving for vacation about 3 weeks ago, I received a XXXX from said XXXX XXXX dated XX/XX/2020, demanding that I AGAIN sign the same Certificate of Occupancy. It offered the option of faxing my response but did not provide any fax number. I had to call the company to get that number, and then I faxed the same signed form, again, dated XX/XX/2020. I have uploaded 3 documents that show they received the same information on XX/XX/XXXX and XX/XX/XXXX. But they also demanded the same information 3 more times.
To me, these constant repeated demands seem like harassment. A few months ago, the company went through bankruptcy. This behavior, demanding the same documents again and again, have increased since then. I live in my home and am never absent from it for more than a a month of two, during summer. No one else rents it. I feel that I am being harassed in a desperate attempt to foreclose on my property.
|
| Consumer Consent Provided |
Consent provided
|
|
|
3608676
|
2020-04-16
|
Trouble during payment process
|
Mortgage
|
|
| Tags |
Older American
|
| Issue |
Trouble during payment process
|
| Timely |
Yes
|
| Company |
Reverse Mortgage Solutions, Inc.
|
| Product |
Mortgage
|
| Sub Product |
Reverse mortgage
|
| Date Received |
2020-04-16
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2020-04-17
|
| Consumer Consent Provided |
N/A
|
|
|
3449177
|
2019-11-25
|
Closing on a mortgage
|
Mortgage
|
|
| Issue |
Closing on a mortgage
|
| Timely |
No
|
| Company |
Reverse Mortgage Solutions, Inc.
|
| Product |
Mortgage
|
| Sub Product |
Reverse mortgage
|
| Date Received |
2019-11-25
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2019-12-02
|
| Consumer Consent Provided |
Consent not provided
|
|
|
3111467
|
2018-12-28
|
Struggling to pay mortgage
|
Mortgage
|
|
| Issue |
Struggling to pay mortgage
|
| Timely |
Yes
|
| Company |
Reverse Mortgage Solutions, Inc.
|
| Product |
Mortgage
|
| Sub Product |
Reverse mortgage
|
| Date Received |
2018-12-28
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2018-12-28
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Complaint What Happened |
In XXXX my mother took out a reverse mortgage with XXXX XXXX on her home at XXXX XXXX XXXX, XXXX NY XXXX with advice from questionable people. My father had just passed away and my mother, in her XXXX 's and beginning XXXX was convinced by the mortgage broker that she needed this and it was quite safe. The mortgage broker told her that the maximum for the mortgage would be {$120000.00} and would never go above the actual value of the home which was at the time @ {$120000.00}. She was also told that she could stop the payments at any time.
During her lifetime, I had moved back into her home with my daughter to care for my mother.
I tried to contact XXXX XXXX to no avail in @ XXXX and then soon after received notification from XXXX XXXX XXXX that they would service her account. At that time, I asked if I could start paying off the mortgage and I also was questioning a statement that she had received which showed what I thought was excessive interest and fees. I also asked at that time if there was a way to stop the mortgage payments. They said there was not and that they would also send a statement showing how to pay off the mortgage. Nothing ever came of this but shortly after that call my mother stopped receiving regular statements.
Upon her death in XXXX, I tried to contact XXXX XXXX XXXX again both by phone and by letter. Additionally, unbeknownst to me, the deed to the house was transferred to my name as it was in her will. When I contacted the bank I was told that they did not handle her account anymore.
Approximately 1 year later, I received a notification from Reverse Mortgage Services asking for information about my mother 's passing. I called them and asked them about how to pay off the mortgage and asked what was owed as no one was able to tell me at any point. To my calculations she had at the most received {$65000.00} at the time of her death.
After approximately 1.5 years of hearing nothing from any of these companies, I tried again to contact Reverse Mortgage Services after they sent me a letter asking the same information about my mother 's passing. I called them and asked again about the mortgage and what was owed and also about the taxes as I had not received a bill. They told me that the taxes were held in escrow and that they would contact me with information regarding the payback amount.
Again I had heard nothing from any of these companies that were involved at any point.
On XX/XX/XXXX, a man XXXX XXXX showed up at my door telling me that I had to leave my home as he said I did not own it anymore! He said that XXXX XXXX owned it. I was shocked and had no idea what he was talking about. He told me he had taped a letter to another door which I do not use and when I found it it said that my house was being auctioned off and I had 30 days to leave. On this letter was the name of a lawfirm, XXXX XXXX llp in XXXX XXXX NY at XXXX XXXX XXXX XXXX. I called them several times and was put on hold for up to 1 hour and then I had to hang up because I was working.
Since that day that man showed up at my door, I have received several threatening letters, visits from people saying they represent the banks but who are actually real estate agents and no actual correspondence from the banks or reverse mortgage company except for a piece of paper shoved into one of my doors from another named bank, XXXX XXXX XXXX XXXX claiming that they were the owners and that I had ten days to move out. Again, I had never received notice of any said auction.
Soon after this, I received 7 letters on the same day from another agency XXXX of XXXX NY included in these packets were documents with a 10 day notice to quit and a referee 's deed in foreclosure notice that there was a foreclosure sale in XXXX or XXXX of XXXX with yet another Lawyer, XXXX XXXX, XXXX NY, a different county than that which the house is located in. Again, on this letter there is yet another attorney, XXXX XXXX from XXXX NY.
This is so convoluted and confusing and again, no contact was made by any of these partied to me prior to them telling me to leave this house or prior to this supposed sale. In this documentation it said that what is owed on the property is {$130000.00}! This would mean that the fees and interest that was accrued on the account are in excess of {$70000.00}!
I have tried on several occasions to find out how to take care of this mortgage, how I could pay it back, what was owed. I have in good faith tried to contact most of the players that I at least knew of but there are so many people involved and none with answers. I have even contacted an attorney that is trying to get answers but even he is being sent to many different places to talk to people. As of today, I am still the owner of the property on the tax records in my county.
Never have any of these agencies contacted me in good faith offered me the decency of contacting me with anything prior to the " sale '' of this property with the same urgency and barrage of contacts both in person and by mail as they have after this " sale ''. This to me shows that at no time were they operating in good faith. The fact that all of this happened nearly 5 years after my mother 's death and with no contact prior to this seems as if they made some errors along the way and are now trying to quickly get this done.
I plan on leaving the property when and if I have to. I would like the opportunity to have a clear and reasonable figure on what can be paid off to keep the home. I would even be willing to rent the house if purchasing is not an option but to blindside a person and tell them to leave without warning with a 10 day notice in a home that has been in my family for 50 years is unreasonable. I, in good faith have contacted an auctioneer who will be selling off the contents of my home very soon. This can't be done overnight but I am trying so hard to comply.
To charge in excess of {$70000.00} in fees for a mortgage and to take advantage of an XXXX year old woman by preying on her insecurities is unconscionable.
I would like these people, whoever it is that actually holds this property, if they do, to be held accountable for their strong arm scare tactics and I would at the very least ask for a chance to pay a realistic debt or have time to find a home for my family.
I just want answers and I also think that the convoluted tactics that are being used here can confuse and frighten individuals faced with the same strategies. I am a strong person and I have been reduced to tears when these people show up at my door threatening me and my family.
I thank you for anything you can do in this matter.
|
| Consumer Consent Provided |
Consent provided
|
|
|
3268638
|
2019-06-08
|
Applying for a mortgage or refinancing an existing mortgage
|
Mortgage
|
|
| Issue |
Applying for a mortgage or refinancing an existing mortgage
|
| Timely |
Yes
|
| Company |
Reverse Mortgage Solutions, Inc.
|
| Product |
Mortgage
|
| Sub Product |
Reverse mortgage
|
| Date Received |
2019-06-08
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2019-06-10
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Complaint What Happened |
There is a reverse mortgage on my house in the name of my deceased husband. When we applied for the reverse mortgage in XX/XX/XXXX our home was in both our names and we were told that while the mortgage and deed would be in the name of my husband initially, after three years the deed and reverse mortgage would be transferred to include me. I remember at the closing we signed two deeds -- with the second being the one that would transfer the house back to both our names once I reached XXXX years of age. After my husband died in XX/XX/XXXX, I was shocked to learn that I had not been added to the deed or mortgage as promised.
After my husband died on XX/XX/XXXX, I received a letter from Reverse Mortgage Solutions dated XX/XX/XXXX that told me that I might be eligible for a HUD program for surviving spouses called the " Mortgagee Optional Election Assignment '', which would allow me to stay in the house that I have lived in for the last 40 years ( and which I live in now with my XXXX year old XXXX veteran father ). In that letter, RMS said that I had to continue to pay the property taxes and insurance as a condition of being eligible for the HUD program. I quickly sent them back all the documents they requested in hopes of being able to continue to live in my home and care for my father. The documents I sent included my marriage certificate, my husband 's death certificate, my husband 's will, my driver 's license and a social security verification. I also continued to pay the taxes and insurance ( and am still paying the taxes and insurance ) as I was told to do by RMS. Over the next two years, RMS kept sending me requests for the exact documents that I had provided them in XX/XX/XXXX. Each tine, I sent them exactly what they requested within the deadline that they placed in their letter. Again, during all this time I paid my taxes and insurance as requested by RMS.
I never received a written letter from RMS telling me I was not eligible for the HUD program. In XX/XX/XXXX, I received a letter from RMS that said they were going to start foreclosure proceedings against me in 90 days. The only default they were alleging was the death of my husband. In the letter they again said, " you may be considered an eligible non-borrowing spouse under a HUD program which allows you to remain in your home for the rest of your life. At that point I asked them to consider me for this program. I was surprised when I received RMS 's response dated XX/XX/XXXX, that said I was not eligible for the surviving spouse benefit because the documents had to be given to HUD within " 90 days from the death date '' of my husband. This means that when RMS first reached out to me on XX/XX/XXXX, the deadline had already passed. I feel that RMS should have told me about this deadline sooner and that, instead, they tricked me into paying the taxes and insurance for several years by giving me hope of staying in my home through the HUD program. They have now started a foreclosure action against me, and are seeking to put me and my XXXX year-old father on the street. I think something should be done about this. This is a very deceptive thing that has been done to me. ( Please note : I do not have access to a scanner, but I can provide hard copies of the letters mentioned above if you want them. )
|
| Consumer Consent Provided |
Consent provided
|
|
