11583654
|
2025-01-16
|
Trouble accessing funds in your mobile or digital wallet
|
Money transfer, virtual currency, or money service
|
|
Issue |
Trouble accessing funds in your mobile or digital wallet
|
Timely |
Yes
|
Company |
Skrill USA, Inc.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
Mobile or digital wallet
|
Date Received |
2025-01-16
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-16
|
|
11894623
|
2025-02-02
|
Trouble accessing funds in your mobile or digital wallet
|
Money transfer, virtual currency, or money service
|
|
Issue |
Trouble accessing funds in your mobile or digital wallet
|
Timely |
Yes
|
Company |
Skrill USA, Inc.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
Mobile or digital wallet
|
Date Received |
2025-02-02
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-02-03
|
|
11357823
|
2025-01-02
|
Confusing or missing disclosures
|
Money transfer, virtual currency, or money service
|
|
Issue |
Confusing or missing disclosures
|
Timely |
Yes
|
Company |
Skrill USA, Inc.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
Mobile or digital wallet
|
Date Received |
2025-01-02
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-02
|
|
11192645
|
2024-12-17
|
Managing an account
|
Checking or savings account
|
|
Issue |
Managing an account
|
Timely |
Yes
|
Company |
Skrill USA, Inc.
|
Product |
Checking or savings account
|
Sub Issue |
Problem accessing account
|
Sub Product |
Other banking product or service
|
Date Received |
2024-12-17
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-12-17
|
|
10357847
|
2024-10-06
|
Trouble accessing funds in your mobile or digital wallet
|
Money transfer, virtual currency, or money service
|
|
Issue |
Trouble accessing funds in your mobile or digital wallet
|
Timely |
Yes
|
Company |
Skrill USA, Inc.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
Mobile or digital wallet
|
Date Received |
2024-10-06
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-10-06
|
Consumer Consent Provided |
Consent not provided
|
|
11055612
|
2024-12-06
|
Trouble accessing funds in your mobile or digital wallet
|
Money transfer, virtual currency, or money service
|
|
Issue |
Trouble accessing funds in your mobile or digital wallet
|
Timely |
Yes
|
Company |
Skrill USA, Inc.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
Mobile or digital wallet
|
Date Received |
2024-12-06
|
Submitted Via |
Phone
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-12-06
|
Consumer Consent Provided |
N/A
|
|
10865301
|
2024-11-18
|
Trouble accessing funds in your mobile or digital wallet
|
Money transfer, virtual currency, or money service
|
|
Issue |
Trouble accessing funds in your mobile or digital wallet
|
Timely |
Yes
|
Company |
Skrill USA, Inc.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
Mobile or digital wallet
|
Date Received |
2024-11-18
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-11-18
|
Consumer Consent Provided |
Consent not provided
|
|
10352476
|
2024-10-04
|
Managing an account
|
Checking or savings account
|
|
Issue |
Managing an account
|
Timely |
Yes
|
Company |
Skrill USA, Inc.
|
Product |
Checking or savings account
|
Sub Issue |
Deposits and withdrawals
|
Sub Product |
Checking account
|
Date Received |
2024-10-04
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-10-04
|
Complaint What Happened |
I have {$5400.00} deposited with XXXX. I attempted to withdraw {$490.00} and my account was frozen. I have gone through all requested verifications and my account is still frozen after 3 days. I attempted to call yesterday and was told there was nothing they can do, someone will eventually review it. I asked to escalate the issue and was told there would be a call back which never happened.
|
Consumer Consent Provided |
Consent provided
|
|
10254957
|
2024-09-26
|
Managing an account
|
Checking or savings account
|
|
Issue |
Managing an account
|
Timely |
Yes
|
Company |
Skrill USA, Inc.
|
Product |
Checking or savings account
|
Sub Issue |
Deposits and withdrawals
|
Sub Product |
Checking account
|
Date Received |
2024-09-26
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-09-26
|
Consumer Consent Provided |
Consent not provided
|
|
2887538
|
2018-04-25
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
Issue |
Other transaction problem
|
Timely |
Yes
|
Company |
Skrill USA, Inc.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
International money transfer
|
Date Received |
2018-04-25
|
Submitted Via |
Web
|
Company Response |
Closed with monetary relief
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2018-04-25
|
Complaint What Happened |
On XX/XX/2018, I purchased an item from a seller on XXXX for XXXX Euros ( XXXX USD ). My only option for paying him was to use Skrill. I logged into my Skrill account and sent it directly to the seller 's email address on file with them. I received an email from Skrill telling me that the Transfer had been successful, and also received by email a Transaction Receipt from them.
My seller -- the merchant -- told me that he never received this money and that it was not to be found in his Skrill account. I asked him three times, and forwarded the Transaction Receipt to him on XX/XX/XXXX. He said he would gladly refund the amount if he had received it in the first place. He never got it. ( I paid again, through XXXX, and was successful this second time. ) I had used the correct email address on his Skrill account.
I complained to Skrill three times about this, and they insisted that the money was in fact there, and told me that they would contact him about it.
I did not hear from them again. I contacted the seller once more, but the money was still not there.
Nothing has happened since my last inquiry to Skrill on XX/XX/XXXX -- except that they sent me a notice that they had received my inquiry.
|
Consumer Consent Provided |
Consent provided
|
|
7460048
|
2023-08-28
|
Managing an account
|
Checking or savings account
|
|
Issue |
Managing an account
|
Timely |
Yes
|
Company |
Skrill USA, Inc.
|
Product |
Checking or savings account
|
Sub Issue |
Deposits and withdrawals
|
Sub Product |
Other banking product or service
|
Date Received |
2023-08-28
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2023-08-29
|
Complaint What Happened |
The new account uses a credit card machine to collect money, and the money received refuses to pay for various reasons, and at the same time refuses to refund to the customer 's bank card.
In many communications, the customer service of the merchant admitted that the operation was improper and the card could not be returned to the customer. Meanwhile, they refused to pay me. Needs to be frozen for 180 days before payment can be made to me.
Since my account was newly established, I asked the merchant to refund the customer 's bank card in full and the merchant refused. The merchant 's behavior has violated the relevant regulations.
Since the merchant did not process the refund, the merchant is now requesting immediate payment
|
Consumer Consent Provided |
Consent provided
|
|
9783722
|
2024-08-13
|
Managing an account
|
Checking or savings account
|
|
Issue |
Managing an account
|
Timely |
Yes
|
Company |
Skrill USA, Inc.
|
Product |
Checking or savings account
|
Sub Issue |
Problem accessing account
|
Sub Product |
Checking account
|
Date Received |
2024-08-13
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-08-13
|
Complaint What Happened |
XXXX - Skrill app was not accessible. Said account restricted and to contact us. No email.
XXXX - phone call # 1. Skrill rep indicated routine security check led to restriction, nothing I did caused it. I would hear from them in 24-72 hours.
XXXX - phone call # 2. over 72 hours later, account still restricted and still no explanation. Skrill rep indicated it was now escalated.
XX/XX/year> - phone call # 3. Skrill rep said still under review, and due to large volume of accounts under security restriction, no eta. Try again in 24 hours they said.
So in summary, 7 days have passed, and I havent been provided an explanation on whats happening with the restricted account. I have over $ XXXX balance that I cant access, and havent been provided an explanation or steps towards resolving whatever issue there might be
|
Consumer Consent Provided |
Consent provided
|
|
6152186
|
2022-11-01
|
Other features, terms, or problems
|
Credit card or prepaid card
|
|
Issue |
Other features, terms, or problems
|
Timely |
Yes
|
Company |
Skrill USA, Inc.
|
Product |
Credit card or prepaid card
|
Sub Issue |
Problem with customer service
|
Sub Product |
General-purpose credit card or charge card
|
Date Received |
2022-11-01
|
Submitted Via |
Phone
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2022-11-01
|
Consumer Consent Provided |
N/A
|
|
9699986
|
2024-08-03
|
Managing an account
|
Checking or savings account
|
|
Issue |
Managing an account
|
Timely |
Yes
|
Company |
Skrill USA, Inc.
|
Product |
Checking or savings account
|
Sub Issue |
Deposits and withdrawals
|
Sub Product |
Other banking product or service
|
Date Received |
2024-08-03
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-08-03
|
Complaint What Happened |
There is a gambling wallet called Skrill, on XX/XX/XXXX there was a fraudulent transaction and ever since then they have locked my account from making transactions. For the first few weeks, it was just locked and I couldn't access it while I did a bunch of unnecessary security measures, then after it was finally unlocked I was still not able to make any transactions or use the card they gave me.
At the time of this message there is {$4200.00} in the account. I have reached out several times to them and they keep saying that my case is " under review '', however it has been far too long for me to believe they aren't trying to just rob me at this point. They will not respond for weeks at a time and calling their XXXX customer support number usually leads to me not getting through to anyone because there is no available customer support agents.
|
Consumer Consent Provided |
Consent provided
|
|
4058811
|
2021-01-09
|
Problem when making payments
|
Credit card or prepaid card
|
|
Issue |
Problem when making payments
|
Timely |
Yes
|
Company |
Skrill USA, Inc.
|
Product |
Credit card or prepaid card
|
Sub Issue |
Problem during payment process
|
Sub Product |
General-purpose credit card or charge card
|
Date Received |
2021-01-09
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2021-01-09
|
Consumer Consent Provided |
Other
|
|
5337911
|
2022-03-17
|
Improper use of your report
|
Credit reporting, credit repair services, or other personal consumer reports
|
|
Issue |
Improper use of your report
|
Timely |
Yes
|
Company |
Skrill USA, Inc.
|
Product |
Credit reporting, credit repair services, or other personal consumer reports
|
Sub Issue |
Credit inquiries on your report that you don't recognize
|
Sub Product |
Credit reporting
|
Date Received |
2022-03-17
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2022-03-17
|
Consumer Consent Provided |
Consent not provided
|
|
5215662
|
2022-02-13
|
Unexpected or other fees
|
Money transfer, virtual currency, or money service
|
|
Issue |
Unexpected or other fees
|
Timely |
Yes
|
Company |
Skrill USA, Inc.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
Mobile or digital wallet
|
Date Received |
2022-02-13
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2022-02-13
|
Complaint What Happened |
Dear Consumer Financial Protection Bureau Representatives, I hope you are doing well in Washington D.C. I hope that all of you are safe from The Coronavirus Pandemic. I'm writing to you because I'm experiencing serious problems with the company Skrill USA. I have been a very good customer from the company Skrill USA since the year 2007.
The company name was XXXX during that time. The company told me that my Skrill account didn't have any monthly fees or other types of fees when I opened my account the first time. Skrill has been charging me inactivity fees for several months without even notifying me about this.
They also closed my Skrill account without notifying me that they were going to close it. I have been a customer of Skrill USA for almost 15 years. I opened my Skrill Account in 2007. I have been a very good customer and also very loyal to them. The Skrill customer service representative based in XXXX assured me that they were never going to charge me any Skrill monthly fees in my Skrill account and they were charging me unfair fees of {$5.00} Dollars each time.
I was never contacted about this and they never notified me that my account was inactive. They also never sent me a letter to tell me that they were going to close my Skrill account.
They closed my Skrill USA account and they continued charging me those unfair {$5.00} fees without any notification. Please contact me at my email address if you have any questions. I can't get in touch with them by phone because the customer service number is not working well. Sometimes the calls get through or sometimes they don't go through. It's very hard to reach someone on the phone.
I got an email message from XXXX XXXX from Skrill INC. telling me that they were working on this matter but after that I never heard back from anybody else. They also promised to call me but they never called me as they promised. I spent many hours of my time trying to get in touch with them. They are not answering their phone when I'm calling them. I think they are not answering the phone on-purpose.
Several weeks ago I reached a Skrill representative by phone, I asked the representative to call me back if we got disconnected but he never called me back when we got disconnected. Thanks for the assistance that you can provide me to resolve this matter. This problem is giving me a lot of stress and tension Feel free to call me at XXXX.
Respectfully yours, XXXX XXXX
|
Consumer Consent Provided |
Consent provided
|
|
9422932
|
2024-07-04
|
Managing, opening, or closing your mobile wallet account
|
Money transfer, virtual currency, or money service
|
|
Issue |
Managing, opening, or closing your mobile wallet account
|
Timely |
Yes
|
Company |
Skrill USA, Inc.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
Mobile or digital wallet
|
Date Received |
2024-07-04
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-07-10
|
Complaint What Happened |
I recently opened an account with Skrill Inc. and upon trying to deposit funds into my account for the first time, my deposit failed and my account was instantly restricted with no explanation whatsoever. I attempted to contact the company to resolve this issue, however I have yet to hear a response from them over a week later. Please help me contact them so I can have my account unlocked and can have the ability to use my account as normal once again. Thank you.
|
Consumer Consent Provided |
Consent provided
|
|
2743870
|
2017-12-02
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
Issue |
Fraud or scam
|
Timely |
No
|
Company |
Skrill USA, Inc.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
International money transfer
|
Date Received |
2017-12-02
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2017-12-02
|
Consumer Consent Provided |
Consent not provided
|
|
9271999
|
2024-06-16
|
Managing, opening, or closing your mobile wallet account
|
Money transfer, virtual currency, or money service
|
|
Issue |
Managing, opening, or closing your mobile wallet account
|
Timely |
Yes
|
Company |
Skrill USA, Inc.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
Mobile or digital wallet
|
Date Received |
2024-06-16
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-06-16
|
Complaint What Happened |
I tried depositing money from Skrill into my XXXX account and I received a notice that the transaction failed, and my account would be permanently closed with XXXX explanation or reason provided. To my knowledge, nothing I did violated the companys terms and conditions, and I was well within my right to deposit my money as I saw fit. The company has refused to provide me any sort of information regarding this issue, and asserts my accounts closure is permanent. This is extremely unfair and discriminatory and I hope they can be penalized for the terrible mistreatment Ive suffered from them.
|
Consumer Consent Provided |
Consent provided
|
|
8402490
|
2024-02-22
|
Unexpected or other fees
|
Money transfer, virtual currency, or money service
|
|
Issue |
Unexpected or other fees
|
Timely |
Yes
|
Company |
Skrill USA, Inc.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
Check cashing service
|
Date Received |
2024-02-22
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-02-22
|
Consumer Consent Provided |
Consent not provided
|
|
3041560
|
2018-10-10
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
Issue |
Fraud or scam
|
Timely |
Yes
|
Company |
Skrill USA, Inc.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
International money transfer
|
Date Received |
2018-10-10
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2018-10-10
|
Consumer Consent Provided |
Consent not provided
|
|
11322284
|
2024-12-31
|
Closing an account
|
Checking or savings account
|
|
Issue |
Closing an account
|
Timely |
Yes
|
Company |
Skrill USA, Inc.
|
Product |
Checking or savings account
|
Sub Issue |
Funds not received from closed account
|
Sub Product |
Checking account
|
Date Received |
2024-12-31
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-12-31
|
Complaint What Happened |
On XX/XX/year>, I deposited {$4100.00} into my account with Skrill ( https : //www.skrill.com/en-us/ ).
I spent most of this money using my Skrill debit card.
Today, I received an email that Skrill closed my account. No reason was given, and I was told the decision is final.
I still have {$3.00} in my Skrill account, but I am unable to access this even though it is my money.
Skrill insists on seeing my bank account information before it will consider releasing my money to me. I have 48 hours to provide this information per Skrill. I was sent an email today, XX/XX/year>, informing me of this. Skrill 's request is unreasonable.
Skrill is trying to steal my money and has locked me out of my account.
|
Consumer Consent Provided |
Consent provided
|
|
12488755
|
2025-03-14
|
Trouble accessing funds in your mobile or digital wallet
|
Money transfer, virtual currency, or money service
|
|
Issue |
Trouble accessing funds in your mobile or digital wallet
|
Timely |
Yes
|
Company |
Skrill USA, Inc.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
Mobile or digital wallet
|
Date Received |
2025-03-14
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-03-14
|
|
12242037
|
2025-02-28
|
Attempts to collect debt not owed
|
Debt collection
|
|
Issue |
Attempts to collect debt not owed
|
Timely |
Yes
|
Company |
Skrill USA, Inc.
|
Product |
Debt collection
|
Sub Issue |
Debt is not yours
|
Sub Product |
Other debt
|
Date Received |
2025-02-28
|
Submitted Via |
Web
|
Company Response |
In progress
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-03-11
|
|