11352504
|
2025-01-02
|
Improper use of your report
|
Credit reporting or other personal consumer reports
|
|
Issue |
Improper use of your report
|
Timely |
Yes
|
Company |
ALLY FINANCIAL INC.
|
Product |
Credit reporting or other personal consumer reports
|
Sub Issue |
Credit inquiries on your report that you don't recognize
|
Sub Product |
Credit reporting
|
Date Received |
2025-01-02
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-02
|
|
11796619
|
2025-01-27
|
Took or threatened to take negative or legal action
|
Debt collection
|
|
Issue |
Took or threatened to take negative or legal action
|
Timely |
Yes
|
Company |
ALLY FINANCIAL INC.
|
Product |
Debt collection
|
Sub Issue |
Threatened or suggested your credit would be damaged
|
Sub Product |
I do not know
|
Date Received |
2025-01-27
|
Submitted Via |
Web
|
Company Response |
In progress
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-28
|
|
11830255
|
2025-01-29
|
Credit monitoring or identity theft protection services
|
Credit reporting or other personal consumer reports
|
|
Issue |
Credit monitoring or identity theft protection services
|
Timely |
Yes
|
Company |
ALLY FINANCIAL INC.
|
Product |
Credit reporting or other personal consumer reports
|
Sub Issue |
Billing dispute for services
|
Sub Product |
Credit reporting
|
Date Received |
2025-01-29
|
Submitted Via |
Web
|
Company Response |
In progress
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-29
|
|
11656046
|
2025-01-17
|
Managing the loan or lease
|
Vehicle loan or lease
|
|
Issue |
Managing the loan or lease
|
Timely |
Yes
|
Company |
ALLY FINANCIAL INC.
|
Product |
Vehicle loan or lease
|
Sub Issue |
Problem with additional products or services purchased with the loan
|
Sub Product |
Loan
|
Date Received |
2025-01-17
|
Submitted Via |
Postal mail
|
Company Response |
In progress
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-17
|
Consumer Consent Provided |
N/A
|
|
11779390
|
2025-01-26
|
Repossession
|
Vehicle loan or lease
|
|
Issue |
Repossession
|
Timely |
Yes
|
Company |
ALLY FINANCIAL INC.
|
Product |
Vehicle loan or lease
|
Sub Issue |
Voluntary repossession
|
Sub Product |
Loan
|
Date Received |
2025-01-26
|
Submitted Via |
Web
|
Company Response |
In progress
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-26
|
|
11816571
|
2025-01-28
|
Repossession
|
Vehicle loan or lease
|
|
Issue |
Repossession
|
Timely |
Yes
|
Company |
ALLY FINANCIAL INC.
|
Product |
Vehicle loan or lease
|
Sub Issue |
Voluntary repossession
|
Sub Product |
Loan
|
Date Received |
2025-01-28
|
Submitted Via |
Web
|
Company Response |
In progress
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-28
|
|
11973076
|
2025-02-06
|
Improper use of your report
|
Credit reporting or other personal consumer reports
|
|
Issue |
Improper use of your report
|
Timely |
Yes
|
Company |
ALLY FINANCIAL INC.
|
Product |
Credit reporting or other personal consumer reports
|
Sub Issue |
Reporting company used your report improperly
|
Sub Product |
Credit reporting
|
Date Received |
2025-02-06
|
Submitted Via |
Web
|
Company Response |
In progress
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-02-06
|
|
11791708
|
2025-01-27
|
Incorrect information on your report
|
Credit reporting or other personal consumer reports
|
|
Issue |
Incorrect information on your report
|
Timely |
Yes
|
Company |
ALLY FINANCIAL INC.
|
Product |
Credit reporting or other personal consumer reports
|
Sub Issue |
Account status incorrect
|
Sub Product |
Credit reporting
|
Date Received |
2025-01-27
|
Submitted Via |
Web
|
Company Response |
In progress
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-27
|
|
11549238
|
2025-01-15
|
Managing the loan or lease
|
Vehicle loan or lease
|
|
Issue |
Managing the loan or lease
|
Timely |
Yes
|
Company |
ALLY FINANCIAL INC.
|
Product |
Vehicle loan or lease
|
Sub Issue |
Billing problem
|
Sub Product |
Lease
|
Date Received |
2025-01-15
|
Submitted Via |
Web
|
Company Response |
In progress
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-15
|
|
11548774
|
2025-01-15
|
Managing the loan or lease
|
Vehicle loan or lease
|
|
Issue |
Managing the loan or lease
|
Timely |
Yes
|
Company |
ALLY FINANCIAL INC.
|
Product |
Vehicle loan or lease
|
Sub Issue |
Billing problem
|
Sub Product |
Lease
|
Date Received |
2025-01-15
|
Submitted Via |
Web
|
Company Response |
In progress
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-15
|
|
11549031
|
2025-01-15
|
Written notification about debt
|
Debt collection
|
|
Issue |
Written notification about debt
|
Timely |
Yes
|
Company |
ALLY FINANCIAL INC.
|
Product |
Debt collection
|
Sub Issue |
Didn't receive enough information to verify debt
|
Sub Product |
Auto debt
|
Date Received |
2025-01-15
|
Submitted Via |
Web
|
Company Response |
In progress
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-15
|
|
11910860
|
2025-02-03
|
Managing an account
|
Checking or savings account
|
|
Issue |
Managing an account
|
Timely |
Yes
|
Company |
ALLY FINANCIAL INC.
|
Product |
Checking or savings account
|
Sub Issue |
Problem using a debit or ATM card
|
Sub Product |
Checking account
|
Date Received |
2025-02-03
|
Submitted Via |
Web
|
Company Response |
In progress
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-02-03
|
|
11541178
|
2025-01-16
|
Closing an account
|
Checking or savings account
|
|
Issue |
Closing an account
|
Timely |
Yes
|
Company |
ALLY FINANCIAL INC.
|
Product |
Checking or savings account
|
Sub Issue |
Can't close your account
|
Sub Product |
Checking account
|
Date Received |
2025-01-16
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-16
|
Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
Complaint What Happened |
In total I have spent hours messaged on a chat to the bank talk to XXXX different people on the phone including a supervisor to close an account on which I do not owe anything on and the account is XXXX they refuse to close my accounts stating verification reasons even though I had to verify in order to speak to everybody XXXX of the individuals that I spoke to over the phone was requiring that I would tell him my social security number even though I had already inputted it into the system and was verified when I refused he would not verify me and then when I called back I was automatically verified with the next person even though I didn't give them that information and then they sent me to the supervisor who I spend an hour on the phone with gave all the right information and he refused to close my account saying that they are going to have to contact me with a specialist to verify at a different time even though I gave him all the information he asked this is against the law they are not closing my account within a reasonable amount of time I would like legal action against Ally bank I am entitled to compensation for my pain and suffering and the time that it has taken
|
Consumer Consent Provided |
Consent provided
|
|
11794656
|
2025-01-28
|
Repossession
|
Vehicle loan or lease
|
|
Issue |
Repossession
|
Timely |
Yes
|
Company |
ALLY FINANCIAL INC.
|
Product |
Vehicle loan or lease
|
Sub Issue |
Voluntary repossession
|
Sub Product |
Loan
|
Date Received |
2025-01-28
|
Submitted Via |
Web
|
Company Response |
In progress
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-28
|
|
11549366
|
2025-01-15
|
Improper use of your report
|
Credit reporting or other personal consumer reports
|
|
Issue |
Improper use of your report
|
Timely |
Yes
|
Company |
ALLY FINANCIAL INC.
|
Product |
Credit reporting or other personal consumer reports
|
Sub Issue |
Reporting company used your report improperly
|
Sub Product |
Credit reporting
|
Date Received |
2025-01-15
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-15
|
|
11946413
|
2025-02-05
|
Improper use of your report
|
Vehicle loan or lease
|
|
Issue |
Improper use of your report
|
Timely |
Yes
|
Company |
ALLY FINANCIAL INC.
|
Product |
Vehicle loan or lease
|
Sub Issue |
Reporting company used your report improperly
|
Sub Product |
Loan
|
Date Received |
2025-02-05
|
Submitted Via |
Web
|
Company Response |
In progress
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-02-05
|
|
11783845
|
2025-01-27
|
Repossession
|
Vehicle loan or lease
|
|
Issue |
Repossession
|
Timely |
Yes
|
Company |
ALLY FINANCIAL INC.
|
Product |
Vehicle loan or lease
|
Sub Issue |
Voluntary repossession
|
Sub Product |
Loan
|
Date Received |
2025-01-27
|
Submitted Via |
Web
|
Company Response |
In progress
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-27
|
|
11545889
|
2025-01-15
|
Problem with a lender or other company charging your account
|
Checking or savings account
|
|
Issue |
Problem with a lender or other company charging your account
|
Timely |
Yes
|
Company |
ALLY FINANCIAL INC.
|
Product |
Checking or savings account
|
Sub Issue |
Transaction was not authorized
|
Sub Product |
Checking account
|
Date Received |
2025-01-15
|
Submitted Via |
Web
|
Company Response |
In progress
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-15
|
|
11600863
|
2025-01-21
|
Managing the loan or lease
|
Vehicle loan or lease
|
|
Issue |
Managing the loan or lease
|
Timely |
Yes
|
Company |
ALLY FINANCIAL INC.
|
Product |
Vehicle loan or lease
|
Sub Issue |
Loan sold or transferred to another company
|
Sub Product |
Loan
|
Date Received |
2025-01-21
|
Submitted Via |
Web
|
Company Response |
In progress
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-21
|
|
11864573
|
2025-02-01
|
Advertising and marketing, including promotional offers
|
Credit card
|
|
Issue |
Advertising and marketing, including promotional offers
|
Timely |
Yes
|
Company |
ALLY FINANCIAL INC.
|
Product |
Credit card
|
Sub Issue |
Didn't receive advertised or promotional terms
|
Sub Product |
General-purpose credit card or charge card
|
Date Received |
2025-02-01
|
Submitted Via |
Web
|
Company Response |
In progress
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-02-01
|
|
11840718
|
2025-01-29
|
Repossession
|
Vehicle loan or lease
|
|
Issue |
Repossession
|
Timely |
Yes
|
Company |
ALLY FINANCIAL INC.
|
Product |
Vehicle loan or lease
|
Sub Issue |
Voluntary repossession
|
Sub Product |
Loan
|
Date Received |
2025-01-29
|
Submitted Via |
Web
|
Company Response |
In progress
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-29
|
|
11071073
|
2024-12-08
|
Improper use of your report
|
Credit reporting or other personal consumer reports
|
|
Issue |
Improper use of your report
|
Timely |
Yes
|
Company |
ALLY FINANCIAL INC.
|
Product |
Credit reporting or other personal consumer reports
|
Sub Issue |
Reporting company used your report improperly
|
Sub Product |
Credit reporting
|
Date Received |
2024-12-08
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-12-08
|
Complaint What Happened |
I pulled a copy of my consumer report and noticed some items I would like to dispute. I have suffered emotional distress as a result of this matter and as a result so I demand this matter be resolved in a fair and equitable manner, which hasnt been done.
These accounts are related to a transaction and experience that falls under the EXCLUSION section of the FCRAs definitions ; and rules of construction section. It was also reported without my written consent and therefore ; is a result of identity theft ( as defined by the Federal Trade Commission ), and the account SHALL be deleted. This account is not related to any transaction authorized by me, the consumer as I did not give written instructions to your agency to report this, which is a violation of the permissible purpose section of the FCRA, which holds your agency liable for damages of at least {$1000.00} per the civil liability section for willful non-compliance. Please DELETE these items from my consumer report!
|
Consumer Consent Provided |
Consent provided
|
|
11699756
|
2025-01-22
|
Managing an account
|
Checking or savings account
|
|
Issue |
Managing an account
|
Timely |
Yes
|
Company |
ALLY FINANCIAL INC.
|
Product |
Checking or savings account
|
Sub Issue |
Problem accessing account
|
Sub Product |
Checking account
|
Date Received |
2025-01-22
|
Submitted Via |
Web
|
Company Response |
Closed with non-monetary relief
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-22
|
Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
|
11772714
|
2025-01-22
|
Repossession
|
Vehicle loan or lease
|
|
Issue |
Repossession
|
Timely |
Yes
|
Company |
ALLY FINANCIAL INC.
|
Product |
Vehicle loan or lease
|
Sub Issue |
Deficiency balance after repossession
|
Sub Product |
Loan
|
Date Received |
2025-01-22
|
Submitted Via |
Web
|
Company Response |
In progress
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-22
|
|
11701536
|
2025-01-22
|
Managing the loan or lease
|
Vehicle loan or lease
|
|
Issue |
Managing the loan or lease
|
Timely |
Yes
|
Company |
ALLY FINANCIAL INC.
|
Product |
Vehicle loan or lease
|
Sub Issue |
Problem with fees charged
|
Sub Product |
Loan
|
Date Received |
2025-01-22
|
Submitted Via |
Web
|
Company Response |
In progress
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-22
|
|
11375428
|
2025-01-03
|
Improper use of your report
|
Credit reporting or other personal consumer reports
|
|
Issue |
Improper use of your report
|
Timely |
Yes
|
Company |
ALLY FINANCIAL INC.
|
Product |
Credit reporting or other personal consumer reports
|
Sub Issue |
Reporting company used your report improperly
|
Sub Product |
Credit reporting
|
Date Received |
2025-01-03
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-03
|
|
11647303
|
2025-01-18
|
Problem caused by your funds being low
|
Checking or savings account
|
|
Issue |
Problem caused by your funds being low
|
Timely |
Yes
|
Company |
ALLY FINANCIAL INC.
|
Product |
Checking or savings account
|
Sub Issue |
Overdrafts and overdraft fees
|
Sub Product |
Checking account
|
Date Received |
2025-01-18
|
Submitted Via |
Web
|
Company Response |
In progress
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-18
|
|
11322621
|
2024-12-30
|
Written notification about debt
|
Debt collection
|
|
Issue |
Written notification about debt
|
Timely |
Yes
|
Company |
ALLY FINANCIAL INC.
|
Product |
Debt collection
|
Sub Issue |
Didn't receive notice of right to dispute
|
Sub Product |
Auto debt
|
Date Received |
2024-12-30
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-12-30
|
Consumer Consent Provided |
Other
|
|
11322609
|
2024-12-31
|
Managing an account
|
Checking or savings account
|
|
Issue |
Managing an account
|
Timely |
Yes
|
Company |
ALLY FINANCIAL INC.
|
Product |
Checking or savings account
|
Sub Issue |
Problem using a debit or ATM card
|
Sub Product |
Checking account
|
Date Received |
2024-12-31
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-12-31
|
Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
Complaint What Happened |
On XX/XX/year> I noticed that my direct deposit payment was cut by {$500.00} because of XXXX unauthorized transactions on my account.
I filed a police report and filed a fraud claim with ally bank
|
Consumer Consent Provided |
Consent provided
|
|
11410558
|
2025-01-07
|
Managing an account
|
Checking or savings account
|
|
Issue |
Managing an account
|
Timely |
Yes
|
Company |
ALLY FINANCIAL INC.
|
Product |
Checking or savings account
|
Sub Issue |
Problem using a debit or ATM card
|
Sub Product |
Checking account
|
Date Received |
2025-01-07
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-07
|
Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
Complaint What Happened |
( my previous complaint is the same with this one but the ally associate filed my first fraud dispute the incorrect way so another ally associate today had to fix it ) Dispute case number : XXXX On XX/XX/2024 for {$230.00} And XX/XX/2024 for {$210.00} I was charged for these transactions THAT I DID NOT MAKE I have filed a police report for these transactions
|
Consumer Consent Provided |
Consent provided
|
|
11850545
|
2025-01-30
|
Problems at the end of the loan or lease
|
Vehicle loan or lease
|
|
Issue |
Problems at the end of the loan or lease
|
Timely |
Yes
|
Company |
ALLY FINANCIAL INC.
|
Product |
Vehicle loan or lease
|
Sub Issue |
Termination fees or other problem when ending the lease early
|
Sub Product |
Lease
|
Date Received |
2025-01-30
|
Submitted Via |
Web
|
Company Response |
In progress
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-30
|
|