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  5. NELNET, INC.

NELNET, INC.

Company Details

Name: NELNET, INC.
Jurisdiction: New York
Legal type: FOREIGN BUSINESS CORPORATION
Status: Active
Date of registration: 18 Nov 2009 (15 years ago)
Entity Number: 3879981
ZIP code: 10005
County: Albany
Place of Formation: Nebraska
Address: 28 LIBERTY STREET, NEW YORK, NY, United States, 10005
Principal Address: 121 S. 13TH STREET, SUITE 100, LINCOLN, NE, United States, 68508

Agent

Name Role Address
C T CORPORATION SYSTEM Agent 28 LIBERTY ST., NEW YORK, NY, 10005

DOS Process Agent

Name Role Address
NELNET, INC. DOS Process Agent 28 LIBERTY STREET, NEW YORK, NY, United States, 10005

Chief Executive Officer

Name Role Address
JEFFREY R. NOORDHOEK Chief Executive Officer 121 S. 13TH STREET, SUITE 100, LINCOLN, NE, United States, 68508

History

Start date End date Type Value
2023-11-01 2023-11-01 Address 121 S. 13TH STREET, SUITE 100, LINCOLN, NE, 68508, USA (Type of address: Chief Executive Officer)
2019-11-04 2023-11-01 Address 28 LIBERTY STREET, NEW YORK, NY, 10005, USA (Type of address: Service of Process)
2019-11-04 2023-11-01 Address 121 S. 13TH STREET, SUITE 100, LINCOLN, NE, 68508, USA (Type of address: Chief Executive Officer)
2019-01-28 2023-11-01 Address 28 LIBERTY ST., NEW YORK, NY, 10005, USA (Type of address: Registered Agent)
2019-01-28 2019-11-04 Address 28 LIBERTY ST., NEW YORK, NY, 10005, USA (Type of address: Service of Process)
2013-04-05 2019-01-28 Address 111 8TH AVENUE, NEW YORK, NY, 10011, USA (Type of address: Service of Process)
2013-04-05 2019-01-28 Address 111 8TH AVENUE, NEW YORK, NY, 10011, USA (Type of address: Registered Agent)
2011-11-16 2019-11-04 Address 121 S 13TH ST, STE 201, LINCOLN, NE, 68508, USA (Type of address: Chief Executive Officer)
2011-11-16 2019-11-04 Address 121 S 13TH ST, STE 201, LINCOLN, NE, 68508, USA (Type of address: Principal Executive Office)
2009-11-18 2013-04-05 Address 80 STATE STREET, ALBANY, NY, 12207, USA (Type of address: Service of Process)

Filings

Filing Number Date Filed Type Effective Date
231101039018 2023-11-01 BIENNIAL STATEMENT 2023-11-01
211101002475 2021-11-01 BIENNIAL STATEMENT 2021-11-01
191104062005 2019-11-04 BIENNIAL STATEMENT 2019-11-01
SR-53455 2019-01-28 CERTIFICATE OF CHANGE (BY AGENT) 2019-01-28
SR-53456 2019-01-28 CERTIFICATE OF CHANGE (BY AGENT) 2019-01-28
171109006281 2017-11-09 BIENNIAL STATEMENT 2017-11-01
131121006328 2013-11-21 BIENNIAL STATEMENT 2013-11-01
130405000360 2013-04-05 CERTIFICATE OF CHANGE 2013-04-05
111116003102 2011-11-16 BIENNIAL STATEMENT 2011-11-01
091118000267 2009-11-18 APPLICATION OF AUTHORITY 2009-11-18

CFPB Complaint

Complaint Id Date Received Issue Product
1860358 2016-04-01 Dealing with my lender or servicer Student loan
Issue Dealing with my lender or servicer
Timely Yes
Company Nelnet, Inc.
Product Student loan
Sub Issue Trouble with how payments are handled
Sub Product Federal student loan servicing
Date Received 2016-04-01
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed No
Date Sent To Company 2016-04-01
Complaint What Happened My documents we submitted by the deadline noticed in the paperwork and my loan payment recertification was completed by the deadline provided. However, after I received my recertification letter my account was placed into forbearance without my permission and without being informed that such action was being taken in regards to my account. This was only discovered when I realized that I did not receive a statement for the month of XXXX. When I called Nelnet, they informed me that they were " doing me a favor. '' At this point I asked to speak to a supervisor because action was taken on my account without my consent. After much discussion with the supervisor I was informed that my account could only be taken out of forbearance after a payment was made. I immediately made the payment which should have been on the statement that was never sent to me. After informing the supervisor that I made the payment and I would like them to take my account out of forbearance and to not have the interest that was accumulated during this time to be capitalized to my loan amounts since this was done without my permission. Supervisor told me that she could not do this until after the payment posted which would be sometime the next week. I had to follow-up the next week with Nelnet and again ask that the forbearance be taken off my account as it was done without my permission and asked again that the interest during this time not be capitalized. This was finally sorted out and I received a letter afterward that my account was put in forbearance incorrectly! It took HOURS to get this all sorted because Nelnet put my account in forbearance without my permission and without notifying me that they were doing so. This is extremely wrong and they should not be allowed to change someone 's account status without their permission and especially without notifying them of the action they are taking. Also, for the record, I had not missed a payment or done anything which would have justified them in believing that I would n't be able to make my monthly payment.
Consumer Consent Provided Consent provided
11610521 2025-01-21 Struggling to repay your loan Student loan
Issue Struggling to repay your loan
Timely Yes
Company Nelnet, Inc.
Product Student loan
Sub Issue Problem with forgiveness, cancellation, or discharge
Sub Product Federal student loan servicing
Date Received 2025-01-21
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2025-01-21
11587186 2025-01-20 Struggling to repay your loan Student loan
Issue Struggling to repay your loan
Timely Yes
Company Nelnet, Inc.
Product Student loan
Sub Issue Problem with forgiveness, cancellation, or discharge
Sub Product Federal student loan servicing
Date Received 2025-01-20
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2025-01-20
11614942 2025-01-20 Dealing with your lender or servicer Student loan
Issue Dealing with your lender or servicer
Timely Yes
Company Nelnet, Inc.
Product Student loan
Sub Issue Don't agree with the fees charged
Sub Product Federal student loan servicing
Date Received 2025-01-20
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2025-01-22
11543900 2025-01-16 Struggling to repay your loan Student loan
Issue Struggling to repay your loan
Timely Yes
Company Nelnet, Inc.
Product Student loan
Sub Issue Problem with your payment plan
Sub Product Federal student loan servicing
Date Received 2025-01-16
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2025-01-16
11738580 2025-01-25 Struggling to repay your loan Student loan
Issue Struggling to repay your loan
Timely Yes
Company Nelnet, Inc.
Product Student loan
Sub Issue Can't temporarily delay making payments
Sub Product Private student loan
Date Received 2025-01-25
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2025-01-25
11850311 2025-01-30 Incorrect information on your report Credit reporting or other personal consumer reports
Issue Incorrect information on your report
Timely Yes
Company Nelnet, Inc.
Product Credit reporting or other personal consumer reports
Sub Issue Account status incorrect
Sub Product Credit reporting
Date Received 2025-01-30
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2025-01-30
11666097 2025-01-17 Improper use of your report Student loan
Issue Improper use of your report
Timely Yes
Company Nelnet, Inc.
Product Student loan
Sub Issue Reporting company used your report improperly
Sub Product Federal student loan servicing
Date Received 2025-01-17
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2025-01-17
11723715 2025-01-21 Dealing with your lender or servicer Student loan
Issue Dealing with your lender or servicer
Timely Yes
Company Nelnet, Inc.
Product Student loan
Sub Issue Don't agree with the fees charged
Sub Product Federal student loan servicing
Date Received 2025-01-21
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2025-01-21
2068064 2016-08-17 Can't repay my loan Student loan
Issue Can't repay my loan
Timely Yes
Company Nelnet, Inc.
Product Student loan
Sub Issue Can't get flexible payment options
Sub Product Federal student loan servicing
Date Received 2016-08-17
Submitted Via Referral
Company Response Closed with explanation
Consumer Disputed No
Date Sent To Company 2016-08-19
Consumer Consent Provided N/A
11203944 2024-12-18 Struggling to repay your loan Student loan
Tags Older American, Servicemember
Issue Struggling to repay your loan
Timely Yes
Company Nelnet, Inc.
Product Student loan
Sub Issue Can't temporarily delay making payments
Sub Product Federal student loan servicing
Date Received 2024-12-18
Submitted Via Phone
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2024-12-18
Consumer Consent Provided N/A
11522348 2025-01-14 Improper use of your report Credit reporting or other personal consumer reports
Issue Improper use of your report
Timely Yes
Company Nelnet, Inc.
Product Credit reporting or other personal consumer reports
Sub Issue Reporting company used your report improperly
Sub Product Credit reporting
Date Received 2025-01-14
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2025-01-14
11610621 2025-01-21 Struggling to repay your loan Student loan
Issue Struggling to repay your loan
Timely Yes
Company Nelnet, Inc.
Product Student loan
Sub Issue Problem with forgiveness, cancellation, or discharge
Sub Product Federal student loan servicing
Date Received 2025-01-21
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2025-01-21
11610154 2025-01-21 Struggling to repay your loan Student loan
Issue Struggling to repay your loan
Timely Yes
Company Nelnet, Inc.
Product Student loan
Sub Issue Problem with forgiveness, cancellation, or discharge
Sub Product Federal student loan servicing
Date Received 2025-01-21
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2025-01-21
11317631 2024-12-29 Incorrect information on your report Credit reporting or other personal consumer reports
Issue Incorrect information on your report
Timely Yes
Company Nelnet, Inc.
Product Credit reporting or other personal consumer reports
Sub Issue Information belongs to someone else
Sub Product Credit reporting
Date Received 2024-12-29
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2024-12-29
11545947 2025-01-15 Dealing with your lender or servicer Student loan
Issue Dealing with your lender or servicer
Timely Yes
Company Nelnet, Inc.
Product Student loan
Sub Issue Trouble with how payments are being handled
Sub Product Federal student loan servicing
Date Received 2025-01-15
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2025-01-15
11634758 2025-01-18 Improper use of your report Credit reporting or other personal consumer reports
Issue Improper use of your report
Timely Yes
Company Nelnet, Inc.
Product Credit reporting or other personal consumer reports
Sub Issue Reporting company used your report improperly
Sub Product Credit reporting
Date Received 2025-01-18
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2025-01-18
11736809 2025-01-25 Dealing with your lender or servicer Student loan
Issue Dealing with your lender or servicer
Timely Yes
Company Nelnet, Inc.
Product Student loan
Sub Issue Trouble with how payments are being handled
Sub Product Federal student loan servicing
Date Received 2025-01-25
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2025-01-25
11743668 2025-01-22 Struggling to repay your loan Student loan
Issue Struggling to repay your loan
Timely Yes
Company Nelnet, Inc.
Product Student loan
Sub Issue Problem with forgiveness, cancellation, or discharge
Sub Product Federal student loan servicing
Date Received 2025-01-22
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2025-01-22
11450829 2025-01-10 Incorrect information on your report Student loan
Tags Servicemember
Issue Incorrect information on your report
Timely Yes
Company Nelnet, Inc.
Product Student loan
Sub Issue Information belongs to someone else
Sub Product Private student loan
Date Received 2025-01-10
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2025-01-10
11775361 2025-01-27 Problem with a company's investigation into an existing problem Credit reporting or other personal consumer reports
Issue Problem with a company's investigation into an existing problem
Timely Yes
Company Nelnet, Inc.
Product Credit reporting or other personal consumer reports
Sub Issue Problem with personal statement of dispute
Sub Product Credit reporting
Date Received 2025-01-27
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2025-01-27
11678989 2025-01-22 Struggling to repay your loan Student loan
Issue Struggling to repay your loan
Timely Yes
Company Nelnet, Inc.
Product Student loan
Sub Issue Problem with forgiveness, cancellation, or discharge
Sub Product Federal student loan servicing
Date Received 2025-01-22
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2025-01-22
11532671 2025-01-16 Incorrect information on your report Credit reporting or other personal consumer reports
Issue Incorrect information on your report
Timely Yes
Company Nelnet, Inc.
Product Credit reporting or other personal consumer reports
Sub Issue Information belongs to someone else
Sub Product Credit reporting
Date Received 2025-01-16
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2025-01-16
11517186 2025-01-15 Dealing with your lender or servicer Student loan
Issue Dealing with your lender or servicer
Timely Yes
Company Nelnet, Inc.
Product Student loan
Sub Issue Problem with customer service
Sub Product Federal student loan servicing
Date Received 2025-01-15
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2025-01-15
11693054 2025-01-23 Dealing with your lender or servicer Student loan
Issue Dealing with your lender or servicer
Timely Yes
Company Nelnet, Inc.
Product Student loan
Sub Issue Received bad information about your loan
Sub Product Federal student loan servicing
Date Received 2025-01-23
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2025-01-23
11068555 2024-12-07 Dealing with your lender or servicer Student loan
Issue Dealing with your lender or servicer
Timely Yes
Company Nelnet, Inc.
Product Student loan
Sub Issue Don't agree with the fees charged
Sub Product Federal student loan servicing
Date Received 2024-12-07
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2024-12-07
Consumer Consent Provided Consent not provided
11262896 2024-12-25 Dealing with your lender or servicer Student loan
Issue Dealing with your lender or servicer
Timely Yes
Company Nelnet, Inc.
Product Student loan
Sub Issue Received bad information about your loan
Sub Product Federal student loan servicing
Date Received 2024-12-25
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2024-12-25
8203393 2024-01-22 Improper use of your report Credit reporting or other personal consumer reports
Issue Improper use of your report
Timely Yes
Company Nelnet, Inc.
Product Credit reporting or other personal consumer reports
Sub Issue Reporting company used your report improperly
Sub Product Credit reporting
Date Received 2024-01-22
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2024-01-22
Complaint What Happened According to the Fair Credit Reporting Act 15 USC 1681 section 602 a states " There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy. '' XXXX and XXXX are consumer reporting agencies and I am the Consumer. I have the right to make sure my private information isn't shared which is backed by 15 USC 6801 which states '' It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information. '' ( Furnisher of information to credit agencies ) is a financial institution by definition under that title. 15 USC 1681 section 604 a section 2 states that " In general Subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other : in accordance with the written instructions of the consumer to whom it relates. '' ( Furnisher of information to credit agencies ) the financial institution and the Consumer reporting agencies XXXX and XXXX do not have my consent to furnish this information and they surely do not have my written consent. Any and all consent to XXXX, XXXX, ( Furnisher of information to credit agencies ) whether it be verbal, non-verbal, written, implied or otherwise is revoked. 15 USC 6802 ( b ) ( c ) states that " A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless the consumer is given an explanation of how the consumer can exercise that nondisclosure option. '' ( Furnisher of information to credit agencies ) Never informed me of my right to exercise my nondisclosure option. Not only that 15 USC 1681C ( a ) ( 5 ) states '' Except as authorized under subsection ( b ), no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. '' This account is an adverse item they are reporting again without my permission which is against the law. 15 U.S. Code 1681s2 ( A ) ( 1 ) A states " A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. 15 U.S. Code 1681e states '' Every consumer reporting agency shall maintain reasonable procedures designed to avoid violations of section 1681c of this title and to limit the furnishing of consumer reports to the purposes listed under section 1681b of this title. XXXX and XXXX are not maintaining reasonable procedures. Also 12 CFR 1016.7 states that " A consumer may exercise the right to opt out at any time. '' I am opting out of your reporting services.
Consumer Consent Provided Consent provided
11261402 2024-12-25 Struggling to repay your loan Student loan
Issue Struggling to repay your loan
Timely Yes
Company Nelnet, Inc.
Product Student loan
Sub Issue Can't get other flexible options for repaying your loan
Sub Product Federal student loan servicing
Date Received 2024-12-25
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2024-12-25
11681367 2025-01-20 Struggling to repay your loan Student loan
Issue Struggling to repay your loan
Timely Yes
Company Nelnet, Inc.
Product Student loan
Sub Issue Problem with forgiveness, cancellation, or discharge
Sub Product Federal student loan servicing
Date Received 2025-01-20
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2025-01-20
10756778 2024-11-11 Dealing with your lender or servicer Student loan
Issue Dealing with your lender or servicer
Timely Yes
Company Nelnet, Inc.
Product Student loan
Sub Issue Problem with customer service
Sub Product Federal student loan servicing
Date Received 2024-11-11
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2024-11-11
Complaint What Happened Nelnet 's automated phone service system doesn't function properly and needlessly wastes consumer 's time. First, the phone service system automatically hangs up while it is in the middle giving the information to consumers. Second, the phone service system requires borrows to provide account, birthday, and zip code information before telling the borrow that Nelnet 's customer service is unavailable for the day.
Consumer Consent Provided Consent provided

Court Cases

Docket Number Nature of Suit Filing Date Disposition
1706038 Other Civil Rights 2017-01-17 other
Circuit Second Circuit
Origin original proceeding
Jurisdiction federal question
Jury Demand Plaintiff demands jury
Demanded Amount 0
Termination Class Action Missing
Procedural Progress other
Nature Of Judgment no monetary award
Judgement missing
Arbitration On Termination Missing
Office 6
Filing Date 2017-01-17
Termination Date 2017-04-14
Section 1331
Status Terminated

Parties
Name MLO
Role Plaintiff
Name NELNET, INC.
Role Defendant
1800311 Consumer Credit 2018-01-17 settled
Circuit Second Circuit
Origin original proceeding
Jurisdiction federal question
Jury Demand Plaintiff demands jury
Demanded Amount 0
Termination Class Action Missing
Procedural Progress pretrial conference held
Nature Of Judgment no monetary award
Judgement missing
Arbitration On Termination Missing
Office 2
Filing Date 2018-01-17
Termination Date 2018-09-27
Date Issue Joined 2018-08-17
Section 1681
Status Terminated

Parties
Name CASELLA
Role Plaintiff
Name NELNET, INC.
Role Defendant
2404325 Consumer Credit 2024-06-06 missing
Circuit Second Circuit
Origin original proceeding
Jurisdiction federal question
Jury Demand Plaintiff demands jury
Demanded Amount 0
Termination Class Action Missing
Procedural Progress Missing
Nature Of Judgment Missing
Judgement missing
Arbitration On Termination Missing
Office 1
Filing Date 2024-06-06
Termination Date 1900-01-01
Section 1681
Status Pending

Parties
Name WALSH
Role Plaintiff
Name NELNET, INC.
Role Defendant
2308305 Other Statutory Actions 2023-11-06 other
Circuit Second Circuit
Origin original proceeding
Jurisdiction federal question
Jury Demand Neither plaintiff nor defendant demands jury
Demanded Amount 0
Termination Class Action Missing
Procedural Progress order entered
Nature Of Judgment no monetary award
Judgement defendant
Arbitration On Termination Missing
Office 1
Filing Date 2023-11-06
Termination Date 2024-08-01
Section 1331
Fee Status FP
Status Terminated

Parties
Name WILSON
Role Plaintiff
Name NELNET, INC.
Role Defendant
2008792 Consumer Credit 2020-10-21 voluntarily
Circuit Second Circuit
Origin removed (began in the state court, removed to the district court)
Jurisdiction federal question
Jury Demand Plaintiff demands jury
Demanded Amount 0
Termination Class Action Missing
Procedural Progress other
Nature Of Judgment no monetary award
Judgement missing
Arbitration On Termination Missing
Office 1
Filing Date 2020-10-21
Termination Date 2020-11-20
Date Issue Joined 2020-11-05
Section 1681
Status Terminated

Parties
Name NARCISSE
Role Plaintiff
Name NELNET, INC.
Role Defendant

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28 LIBERTY STREET, NEW YORK, NY, United States, 10005

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121 S. 13TH STREET, SUITE 100, LINCOLN, NE, United States, 68508

NELNET BUSINESS SOLUTIONS, INC.

Date of last update: 27 Mar 2025

Sources: New York Secretary of State

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