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3066696
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2018-11-07
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Attempts to collect debt not owed
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Debt collection
|
|
| Issue |
Attempts to collect debt not owed
|
| Timely |
Yes
|
| Company |
NPAS, Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Debt was paid
|
| Sub Product |
Medical debt
|
| Date Received |
2018-11-07
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| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2018-11-07
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
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| Complaint What Happened |
Stay away from XXXX hospital in XXXX, NY, which is giving all of the bills to NPAS! NPAS Inc sending bills asking to process the payment, I process the payment according to the instruction on the bill, obtain the confirmation number, and then in about a month they send a bill as a final opportunity for you to process the payment and threatening to send to collection because they are unable to locate the payment, although the payment was processed and the amount was cleared from the bank. I call NPAS and they give bad communication and hang up on you when you ask them to resolve the issue over the phone by providing the detailed information about the cleared payment in the bank.
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| Consumer Consent Provided |
Consent provided
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|
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3140815
|
2019-02-02
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Attempts to collect debt not owed
|
Debt collection
|
|
| Issue |
Attempts to collect debt not owed
|
| Timely |
Yes
|
| Company |
NPAS, Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Debt was paid
|
| Sub Product |
Medical debt
|
| Date Received |
2019-02-02
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2019-02-02
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
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| Consumer Consent Provided |
Consent not provided
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|
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3632075
|
2020-05-01
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Attempts to collect debt not owed
|
Debt collection
|
|
| Issue |
Attempts to collect debt not owed
|
| Timely |
Yes
|
| Company |
NPAS, Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Debt is not yours
|
| Sub Product |
Medical debt
|
| Date Received |
2020-05-01
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2020-05-06
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
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| Consumer Consent Provided |
Consent not provided
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3364092
|
2019-09-05
|
False statements or representation
|
Debt collection
|
|
| Issue |
False statements or representation
|
| Timely |
Yes
|
| Company |
NPAS, Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Attempted to collect wrong amount
|
| Sub Product |
Medical debt
|
| Date Received |
2019-09-05
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2019-09-05
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
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| Complaint What Happened |
This is for XXXX XXXX XXXX XXXX XXXX acct # XXXX. Their billing service is NPAS, Inc., XXXX XXXX XXXX, XXXX, KY XXXX.
The paper bill sent to me was for {$250.00}. I made, and can verify through my bank and with the NPAS confirmation #, that I made two payments in succession and the amounts were withdrawn from my checking account. Payments were made through their online portal : www.sphp.com/online-payment Payment 1 made XX/XX/XXXX and withdrawn from XXXX account on XX/XX/XXXX : {$50.00}. NPAS confimation # XXXX.
Payment 2 made XX/XX/XXXX and withdrawn from XXXX account on XX/XX/XXXX : {$50.00}. NPAS confirmation # XXXX Note that NPAS DOES NOT have any way for consumers to check their balances against their crediting payments.
On XX/XX/XXXX I received a collection notice from a debt collector : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX in XXXX XXXX, NY XXXX XXXX ) for the above account number. That collection notice they sent was for {$240.00}, an erroneous sum sent to them by NPAS.
I tried to contact XXXX XXXX 's XXXX XXXX XXXX on XX/XX/XXXX and was put on hold for nearly 45 minutes only to discover that their phone lines were down. I called again the following day, XXXX, and was sent to the Collections person, " XXXX '' or " XXXX '', and left a voice message. No return call. I called again today on XXXX and someone in the Central Billing Office told me to pay {$150.00} and that the debt collector had added over {$100.00} in fees, which is a lie. I was again put through to the Collections Office voice mail. The Central Billing person told me that accounts are automatically sent to collections after 4 months even if you are making payments. There is nothing on the NPAS website that tell you that and nothing in the XXXX XXXX 's billing information that tells you that either.
I called the debt collector, XXXX, etc. ) and was told they could only see that I had one payment on XX/XX/XXXX and there was no evidence I had made the XX/XX/XXXX payment despite my having multiple confirmations from my bank and the NPAS payment portal generated confirmation number. The person I spoke to at XXXX, etc. told me I owed {$190.00}, which is also inaccurate. Yet they were billing me for {$240.00}. I asked if this would go onto my credit file while I was trying to resolve this and she said " maybe. '' I tried to call NPAS and went through their automated system multiple times and was hung up on each time. The message said that the debt had gone to collections and then there was a hang up.
I have called the hospital to file a complaint against their billing practices. I owe {$140.00} and want to pay that but I am being forced to pay {$190.00} instead. This has to be illegal practice and I really need your help. Thank you.
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| Consumer Consent Provided |
Consent provided
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