|
4120466
|
2021-02-05
|
Other service problem
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Other service problem
|
| Timely |
Yes
|
| Company |
XOOM CORPORATION
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
International money transfer
|
| Date Received |
2021-02-05
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-02-08
|
| Complaint What Happened |
XXXX 's Xoom is preventing me from using their service through harassment that is challenging my privacy in inappropriate and unethical ways. I am trying to transfer money to a friend in XXXX using XXXX 's Xoom money transfer service. After sending all required documents numerous times, including every bit of personal identity information, they have continued to decline my transfer and have begun asking me for personal details about my friendship with this person that I am trying to send money to, and the reasons for my transfer. And yet, they have continued to decline my transfer. This is harassment and a breach of privacy and has wasted tremendous amounts of time and energy -- not to mention that I can not complete my personal transaction, which is urgent. This has been going on for weeks now. Now I feel concerned for my identity safety considering the unprecedented amount of information they have collected from me while continuing to decline the transfer. I've even been a XXXX customer for over 15 years.
|
| Consumer Consent Provided |
Consent provided
|
|
|
3431553
|
2019-11-07
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Other transaction problem
|
| Timely |
Yes
|
| Company |
XOOM CORPORATION
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
International money transfer
|
| Date Received |
2019-11-07
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2019-11-08
|
| Consumer Consent Provided |
N/A
|
|
|
1325515
|
2015-04-10
|
Money was not available when promised
|
Money transfers
|
|
| Issue |
Money was not available when promised
|
| Timely |
Yes
|
| Company |
XOOM CORPORATION
|
| Product |
Money transfers
|
| Sub Product |
International money transfer
|
| Date Received |
2015-04-10
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-04-15
|
| Company Public Response |
Company believes complaint caused principally by actions of third party outside the control or direction of the company
|
| Complaint What Happened |
On XXXX XXXX, 2015 I went online and entered the relevant information on XXXX to transfer XXXX {$500.00} to my sister 's account in XXXX. Up to today, XXXX XXXX, 2015, 23 days later, the funds have not been applied to the account and neither has it been returned to me.
I sent the funds in time to arrive before XXXX XXXX to pay towards a mortgage that is in arrears. The non-payment of these funds has resulted in additional complications for the property that was placed on an auction list. Payment before XXXX XXXX ( when another mortgage payment came due ) was important in order to reduce the accrued debt to below 1 month. With the non-payment, an additional month has been placed on the outstanding amount removing the breathing room necessary to accumulate sufficient funds to bring it current. I am stressed, worried and presently scrambling to sell the property so as not to lose financially.
I requested a refund on or about XXXX XXXX, with the aim of sending it through another money transfer system. They suggested that they would pay the fee to do this. Up to today I still have not received my refund. The last communication from XXXX which came in this week, XXXX saying that the funds were in the account but it is not. Just today the local XXXX affiliate/company contacted my sister asking what type of account does she have. She told them again and provided a screenshot of her account.
XXXX 's service has been wholly unacceptable, unreliable and highly unfair to me, placing me into unnecessary difficulties.
XXXX - XXXX XXXX XXXX XXXX XXXX
|
| Consumer Consent Provided |
Consent provided
|
|
|
1871879
|
2016-04-08
|
Money was not available when promised
|
Money transfers
|
|
| Issue |
Money was not available when promised
|
| Timely |
Yes
|
| Company |
XOOM CORPORATION
|
| Product |
Money transfers
|
| Sub Product |
International money transfer
|
| Date Received |
2016-04-08
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2016-04-08
|
| Consumer Consent Provided |
N/A
|
|
|
2470515
|
2017-04-29
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
XOOM CORPORATION
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
International money transfer
|
| Date Received |
2017-04-29
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2017-06-13
|
| Company Public Response |
Company believes complaint caused principally by actions of third party outside the control or direction of the company
|
| Complaint What Happened |
My wife and I wanted to travel to XXXX , XXXX for XXXX of XXXX . My wife is Peruvian and all of her family is there brothers, sisters, mother, and father which she has n't seen for many years. So we decided to plan a trip myself, wife and my daughter for the holidays. A mutual friend recommended a travel agent she has used once. Thi s Travel agent lives in XXXX , XXXX the reason we decided to go with her because she found tplane ticket for a very good price especially for during the Holidays I was surprised she got them so cheap. Anyway we went ahead with the purchase and used a company called XXXX which is owned by XXXX . I sent {$590.00} from my account and my wife sent {$1400.00} totaling {$2000.00}. What happened is just horrible first we never received any plane tickets and did n't travel my wife was very upset and sad by this as was I. So we began to contact the travel agent and she never responded we called by phone, or XXXX , and also XXXX we tried many ways to communicate but we got no response. So I put in a claim with my bank Chase and they told me they ca n't because I would have to go af ter Xoom, So I did I followed all the procedures that Xoom requested and they investigate d for about XXXX days and they denied my claim of fraud their reason is because I authorized the charge well of course I had to authorize the charge in order to receive a product worst customer service they do not care about you or what happened. I called XXXX many times and all I get is getting put on hold for hours on end most times I could n't sit on the phone so long because no one would pick up. I asked xoom to give me their main corporate office and they said they have no phone number to give me. So I called XXXX because they own them and they are just as bad as xoom kept on hold and the run around. So I decided to call my bank XXXX to get more info and XXXX told me to go after the bank they used for the transaction which is XXXX XXXX Bank so I did I am taking them to small claims court to try and get my money back. We worked so hard and long saved what we can to make this trip and just to hear from thes e four major companies and not one wants to return our money is very frustrating and exhausting especially for me a stay at home dad taking care of my daughter with medical issues on top of that having to run after these companies and hearing lie after lie. I have followed all the procedure that they requested even went to the Police Department to file a complaint and it 's still not good enough. All we want is our money returned to us by either Xoom , XXXX , or XXXX XXXX XX/XX/XXXX .
|
| Consumer Consent Provided |
Consent provided
|
|
|
7689909
|
2023-10-12
|
Wrong amount charged or received
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Wrong amount charged or received
|
| Timely |
Yes
|
| Company |
XOOM CORPORATION
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Domestic (US) money transfer
|
| Date Received |
2023-10-12
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-10-30
|
| Complaint What Happened |
My Xoom account has been hacked and an unauthorized amount is drawn from my linked bank account. The hacker initiated a transfer from my Xoom account on XX/XX/2023, XXXXXXXX XXXX XXXX When I saw the transaction email from Xoom in the morning, I immediately ( at XXXX XXXX ), I notified them via email that this transaction is a hack and asked for their help ( case # XXXX ). I think the case number is generated automatically and Xoom never contacted me about the Fraud complaint. I was trying to reach them over the phone to take immediate action to prevent the fraud, but it took many attempts and finally talked to their customer service department to stop taking money from my bank account. They did not stop the transaction although although I complain the immidiately about the hack. I was panicked but Xoom did not take the fraud seriously and they took my money from bank account on XX/XX/XXXX. I did not receive any response from Xoom about the fraud so far. I think the whole Xoom service is a fraud, and they are not taking the hacking seriously!!!! Hope this is not happening to another consumer. Xoom should immediately fix their system so the hacker can not break their system to steal money from other consumer money. Xoom should return my money immediately and I'm asking CFPB to please investigate this hack ASAP to prevent this to happen to another consumer.
|
| Consumer Consent Provided |
Consent provided
|
|
|
4387916
|
2021-05-19
|
Money was not available when promised
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Money was not available when promised
|
| Timely |
Yes
|
| Company |
XOOM CORPORATION
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
International money transfer
|
| Date Received |
2021-05-19
|
| Submitted Via |
Web
|
| Company Response |
Closed with non-monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-05-19
|
| Complaint What Happened |
On XX/XX/2021, I used Xoom by XXXX to send {$20000.00} plus {$74.00} in fees to XXXX.
The money was taken from my account immediately and despite that I still had to send various documents such as W-2 form, bank statements, etc. and still after almost 2 weeks, the recipient in XXXX has not had access to the money.
|
| Consumer Consent Provided |
Consent provided
|
|
|
4143706
|
2021-02-16
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Other transaction problem
|
| Timely |
Yes
|
| Company |
XOOM CORPORATION
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
International money transfer
|
| Date Received |
2021-02-16
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-03-03
|
| Consumer Consent Provided |
Consent withdrawn
|
|
|
694200
|
2014-01-31
|
Other transaction issues
|
Money transfers
|
|
| Issue |
Other transaction issues
|
| Timely |
Yes
|
| Company |
XOOM CORPORATION
|
| Product |
Money transfers
|
| Sub Product |
International money transfer
|
| Date Received |
2014-01-31
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
Yes
|
| Date Sent To Company |
2014-01-31
|
| Consumer Consent Provided |
N/A
|
|
|
3797898
|
2020-08-15
|
Closing an account
|
Checking or savings account
|
|
| Issue |
Closing an account
|
| Timely |
Yes
|
| Company |
XOOM CORPORATION
|
| Product |
Checking or savings account
|
| Sub Issue |
Can't close your account
|
| Sub Product |
Checking account
|
| Date Received |
2020-08-15
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2020-09-02
|
| Consumer Consent Provided |
Consent not provided
|
|
|
3691785
|
2020-06-10
|
Wrong amount charged or received
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Wrong amount charged or received
|
| Timely |
Yes
|
| Company |
XOOM CORPORATION
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
International money transfer
|
| Date Received |
2020-06-10
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2020-06-15
|
| Consumer Consent Provided |
N/A
|
|
|
5159352
|
2022-01-28
|
Money was not available when promised
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Money was not available when promised
|
| Timely |
Yes
|
| Company |
XOOM CORPORATION
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
International money transfer
|
| Date Received |
2022-01-28
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-02-09
|
| Complaint What Happened |
I made a transfert of {$500.00} to XXXX since XX/XX/2021 the recipient never receives the money every time I contact xoom they tell me something different they re waiting for a feedback from the receiving bank that never ends eventhough I sent them the recipient bank statement by request they even tells me do not call them they will send me an email that XXXX never happen I do not know how much more I have to wait for a refund
|
| Consumer Consent Provided |
Consent provided
|
|
|
2832805
|
2018-03-02
|
Money was not available when promised
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Money was not available when promised
|
| Timely |
Yes
|
| Company |
XOOM CORPORATION
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
International money transfer
|
| Date Received |
2018-03-02
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2018-03-11
|
| Complaint What Happened |
On XX/XX/XXXX I used Xoom a XXXX company which promises to pay money in overseas locations within minutes when u send money overseas to family and friends, I was charged fee, my family needed money to pay bills it was emergency but Xoom participated banks overseas refused to pay when recipient went to collect money, it's been more than 72 hours now and Xoom not just has failed to pay out the recipient but the banks Have refused to recognize and pay the recipient even with all the document and transaction details provided.
I emailed Xoom several times and spend hours calling Xoom over and over again spoke to several people on including supervisors but they have failed to solve this transaction, it has cost me and family not just embarrassment, time and money it also has cost us fines for not making payment on time overseas.
I haven't received any refunds or my family could collect funds which I have paid Xoom with fee.
|
| Consumer Consent Provided |
Consent provided
|
|
|
2825657
|
2018-02-26
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
XOOM CORPORATION
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
International money transfer
|
| Date Received |
2018-02-26
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2018-03-11
|
| Consumer Consent Provided |
Consent not provided
|
|
|
5123399
|
2022-01-19
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Other transaction problem
|
| Timely |
Yes
|
| Company |
XOOM CORPORATION
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
International money transfer
|
| Date Received |
2022-01-19
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-01-28
|
| Complaint What Happened |
Transaction date : XX/XX/2021, XXXX XXXX XXXX Amount : {$190.00} I sent money on the above date but other party never piked up that amount.
After a while Xoom is a service of XXXX XXXX XXXX sent an e-mail to me because other party never picked up a money that they will refund my money. They supposed to refund to my credit card because I used credit card for sending money. But per their e-mail they sent e a check which I never received.
I called them many times and every time they gave me a story that supervisor will look into it and send me my money soon.
I am still waiting and sick of calling these guys.
Please, look into it and let me know what do I need to do to get my money back.
Thanks.
|
| Consumer Consent Provided |
Consent provided
|
|
|
4002633
|
2020-12-10
|
Other service problem
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Other service problem
|
| Timely |
No
|
| Company |
XOOM CORPORATION
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
International money transfer
|
| Date Received |
2020-12-10
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2020-12-23
|
| Complaint What Happened |
My account was canceled by Xoom without any explanation as to what i did wrong.
This is a violation if my rights and i cant adress the issue if they wont tell me in detail what i did wrong.
|
| Consumer Consent Provided |
Consent provided
|
|
|
2818383
|
2018-02-19
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
XOOM CORPORATION
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
International money transfer
|
| Date Received |
2018-02-19
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2018-02-26
|
| Consumer Consent Provided |
Consent not provided
|
|
|
3117127
|
2019-01-05
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Other transaction problem
|
| Timely |
Yes
|
| Company |
XOOM CORPORATION
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
International money transfer
|
| Date Received |
2019-01-05
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2019-01-28
|
| Consumer Consent Provided |
Consent not provided
|
|
|
2771031
|
2018-01-03
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Other transaction problem
|
| Timely |
Yes
|
| Company |
XOOM CORPORATION
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
International money transfer
|
| Date Received |
2018-01-03
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2018-02-25
|
| Consumer Consent Provided |
Consent not provided
|
|
