|
5643499
|
2022-06-08
|
Applying for a mortgage or refinancing an existing mortgage
|
Mortgage
|
|
| Issue |
Applying for a mortgage or refinancing an existing mortgage
|
| Timely |
No
|
| Company |
NATIONWIDE MORTGAGE BANKERS, INC.
|
| Product |
Mortgage
|
| Sub Product |
Conventional home mortgage
|
| Date Received |
2022-06-08
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-06-08
|
| Complaint What Happened |
Since XX/XX/2022 Ive been dealing with a very irregular experience regarding getting my home refinanced with Nationwide Mortgage Bankers inc. From what I researched about refinancing a home this process has been taking way longer than it should. I was told back in XXXX that this would be a very simple refinance since my payments are always on time but then a month later, I was told that I didnt have enough income. Due to this, my dad agreed to co-borrow his credit since his credit is good and has his home entirely paid for. So once again I was told this process would be simple and smooth. All of the paperwork I was told was needed was emailed to the same gentleman, XXXX, every week. Yet every time he would tell me a different excuse which included him being busy with his girlfriends birthday, a car accident, and helping his mother. The last thing I was told by him was that he was relocating to Florida and that a new gentleman, XXXX, would be taking over my case. I was told by XXXX that this case transferring would not interfere with my process. I continued to attempt to call and text XXXX after this but received no reply.
After XXXX took over the refinance all of the paperwork that was already sent to XXXX had to be resent to XXXX. XXXX was apologetic as this wasnt really his fault. I was then told that since my case was coming to a close, I wouldnt have to pay my mortgage for 2 months. I did as I was told, and my XXXX payment ended up being late due to the false information I was given. Im still being told that my refinance is pending all paperwork, but this has been going on for months.
XXXX recently called and texted me saying he was in the hospital for three weeks and said he heard I was upset so he sent several text messages claiming that hed check back on my refinance. He sent these text messages because I had told his coworker previously that I was seriously considering speaking to management and was told that he ( XXXX XXXX was management. I have several text messages saved of his unprofessionalism. XX/XX/XXXX was the first time I got a different person on the phone who then told me who the actual management was. She, XXXX, told me she would send their management a message and include XXXX, XXXX, and me to the email. Once the email was sent, I kept receiving very unprofessional text messages from XXXX that I have no problem sending if you would like.
Nationwide Mortgage Bankers at large has been incredibly unprofessional through this experience and this process, namely the text messages that I received from XXXX, made me extremely uncomfortable and disheartened. I hope that this can be rectified in the very near future.
|
| Consumer Consent Provided |
Consent provided
|
|
|
3900023
|
2020-10-14
|
Closing on a mortgage
|
Mortgage
|
|
| Issue |
Closing on a mortgage
|
| Timely |
No
|
| Company |
NATIONWIDE MORTGAGE BANKERS, INC.
|
| Product |
Mortgage
|
| Sub Product |
FHA mortgage
|
| Date Received |
2020-10-14
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2020-10-14
|
| Complaint What Happened |
I started a refinance process XX/XX/XXXX with Nationwide Mortgage Bankers. My loan originator XXXX XXXX never provided me with a final disclosure document prior to my closing for review. The last disclosure documents I received was on XX/XX/XXXX and it was a COVID attestation document. The Closing Disclosure that was allegedly attached in the link did not open. Since the process of refining took longer than normal I waited to receive the documents on my closing date. However prior to my closing I had submitted my attorneys name and number to Nationwide thru XXXX XXXX email since all correspondence on my transactions came from him. He replied I did not need an attorney although I knew that was my right to have one. They wanted to close on Friday XX/XX/XXXX rush job at this point wanting to meet the end of the month deadline but I had death in the family and would not be available until Monday XX/XX/XXXX. XXXX XXXX a signing notary agent made the appointment for the closing to take place on Monday at XXXX changing it later to XXXX due to a conflict on her part. I requested all documents for review before signing. I noticed on the final disclosure statement charges that were questionable and appeared inflated to increase my closing cost. Credit report fees totalling {$110.00}, BPC fee {$200.00} that the Title company agreed to refund thru my attorney in a follow up email. Recording fees {$160.00}, Settlement fee was increased by {$100.00} from the initial disclosure from {$750.00} to {$850.00}, Title Search and Review fees totaled {$700.00} and my Title Insurance {$620.00}. The closing cost due not appear in accordance with North Carolina regulations. The XXXX XXXX XXXX XXXX XXXX has a general affidavit that I signed noting on line 14 of their affidavit states to determine eligibility for a discounted+premium, provide the Title closer with a copy of any title insurance policy issued to the property within the past 10 years or the closing statement confirming payment of a premium for prior title insurance policy, and the policy amount, and evidence of the amount due on the exist mortgage being refinanced. On XX/XX/XXXX I forwarded to Ms XXXX the Title closer a copy of my closing document to which she replied speak to my loan officer. On XX/XX/XXXX I questioned the issue of the discount and supplied my closing document from XXXX to Nationwide and it was disregarded. Furthermore Ms XXXX the Title closer or another person forged my initials on the COVID-19 Certification document after my signing, this is not my hand writing. I only spoke once to the loan originator, Mr XXXX XXXX has been the one corresponding through email and was rude and condescending in his final comments replying to my concerns that the funds should have been deposited to my bank account since a cancelled check was provided to Ms XXXX and shows in the final copy of documents I received from Mr XXXX. I commented that my previous experience refinancing my previous home the bank disbursed payments directly to the creditors and not to me. His reply is as follows : why would the bank have to pay for you to mail all your checks to the debtors? with all due respect XXXX, you want people to jump through hoops for you and do every little thing you want and then you want everyone to cut their fees and work at a discount for you. We closed the loan, gave you a great deal at an all time low interest rate and you got your money in a timely fashion, please just be happy and lets move on. I found this to be truly unprofessional, as a result of how they handled this closing poorly I incurred late charges as well from my creditors that they made checks out dated XX/XX/XXXX, I closed in NY and they were well aware of this and mailed all the checks to my NC residence left it at my door provided me with a receipt alleging it was shipped and billed on XX/XX/XXXX when the checks are dated XX/XX/XXXX delivery was on XX/XX/XXXX. If the checks were issued on XX/XX/XXXX why is my mortgage due on XX/XX/XXXX which should actually be due on XX/XX/XXXX. Nationwide seems to be practicing unfairly in the mortgage industry towards people of XXXX. Equity Settlement has violated their own affidavit. NWMB alleges they dont do estate deeds so I was required to remove my daughters from the deed to secure the refinancing of my mortgage.
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| Consumer Consent Provided |
Consent provided
|
|
|
7225298
|
2023-07-10
|
Closing on a mortgage
|
Mortgage
|
|
| Tags |
Servicemember
|
| Issue |
Closing on a mortgage
|
| Timely |
Yes
|
| Company |
NATIONWIDE MORTGAGE BANKERS, INC.
|
| Product |
Mortgage
|
| Sub Product |
FHA mortgage
|
| Date Received |
2023-07-10
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-07-10
|
| Consumer Consent Provided |
Consent not provided
|
|
|
5568290
|
2022-05-16
|
Improper use of your report
|
Credit reporting, credit repair services, or other personal consumer reports
|
|
| Issue |
Improper use of your report
|
| Timely |
Yes
|
| Company |
NATIONWIDE MORTGAGE BANKERS, INC.
|
| Product |
Credit reporting, credit repair services, or other personal consumer reports
|
| Sub Issue |
Reporting company used your report improperly
|
| Sub Product |
Credit reporting
|
| Date Received |
2022-05-16
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-05-16
|
| Consumer Consent Provided |
N/A
|
|
|
5445722
|
2022-04-13
|
Trouble during payment process
|
Mortgage
|
|
| Issue |
Trouble during payment process
|
| Timely |
Yes
|
| Company |
NATIONWIDE MORTGAGE BANKERS, INC.
|
| Product |
Mortgage
|
| Sub Product |
Conventional home mortgage
|
| Date Received |
2022-04-13
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-04-13
|
| Company Public Response |
Company believes the complaint provided an opportunity to answer consumer's questions
|
| Complaint What Happened |
My monthly mortgage payment is {$1700.00}. XXXX , XXXX, as sub-servicer for Nationwide Mortgage Bankers , Inc., received a partial payment on XX/XX/2022 in the amount of {$820.00} and properly credited this to the Suspense Account, as partial payments are not allowed under the terms of this loan 's servicing. The following day ( XX/XX/2022 ), however, the servicer unilaterally and without notice applied this payment as a principal-only payment instead, without my advice or permission. Upon contacting the servicer, they indicated that partial payment money can not be held in the suspense account and incorrectly claimed that servicers have the right and obligation to apply suspense however they see fit at any time. This interpretation contradicts the express meaning, purpose, and operation of the suspense account as described in Regulation Z at 12 CFR 1026.36 ( c ) ( 1 ). Mortgage servicer has subsequently agreed, at my request, to reverse their " principal curtailment '' action and merge the {$820.00} partial payment instead with the other {$910.00} in partial payments subsequently received on XX/XX/2022 into the suspense account, and then appropriately apply the combined amount of {$1700.00} towards my XX/XX/XXXX payment, albeit posted on XX/XX/XXXX despite the fact that the remainder of the payment was actually received on XX/XX/XXXX. No late fee was charged in this case since I brought the issue to their attention during the 15 day grace period.
|
| Consumer Consent Provided |
Consent provided
|
|
|
3911985
|
2020-10-22
|
Applying for a mortgage or refinancing an existing mortgage
|
Mortgage
|
|
| Issue |
Applying for a mortgage or refinancing an existing mortgage
|
| Timely |
Yes
|
| Company |
NATIONWIDE MORTGAGE BANKERS, INC.
|
| Product |
Mortgage
|
| Sub Product |
Conventional home mortgage
|
| Date Received |
2020-10-22
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2020-10-23
|
| Complaint What Happened |
Due to the mortgage officer 's incompetence and unprofessionalism, my application for a mortgage ( for the purchase of my first home ) was approved and then unexpectedly reversed at the last minute, with no explanation. The Seller was unwilling to wait any longer for the mortgage and as a result, my brother was forced to sell his stocks on short notice and at a loss in order to provide me with the funds needed for an all-cash closing. I must now seek a cash-out refinance in order to reimburse my brother.
Below is the timeline of events leading to my as-yet unresolved mortgage application : XX/XX/XXXX - My application for a residential mortgage was submitted for processing by the mortgage officer, Mr. XXXX XXXX.
XX/XX/XXXX I reviewed the Loan Application ( URLA ) online, and emailed a list of corrections to Mr. XXXX ( including correcting Yrs on this job from 4.00 to 2.00, for XXXX XXXX ). I was not given a copy of the final revised version of the URLA.
XX/XX/XXXX I responded to Mr. XXXX email questions where, among other responses, I indicated that my residency start date at XXXX is XX/XX/XXXX and the end date is XX/XX/XXXX.
XXXX Mr. XXXX sent me the mortgage approval congratulations letter ( with a commitment expiration date of XX/XX/XXXX ).
XX/XX/XXXX The XXXX XXXX XXXX XXXX XXXX XXXX Board of Directors officially approved the sale of the Co-Op unit to me.
XX/XX/XXXX Mr. XXXX emailed me stating that Underwriting needed additional documentation for redundancy purposes. I submitted the requested documents on the same day.
XX/XX/XXXX I emailed Mr. XXXX asking for Bank Recognition Agreements required for the closing. He did not respond.
XXXX Mortgage commitment expired. A request for extension was submitted by my attorney.
XXXX I emailed Mr. XXXX reminding him that he had not responded to my numerous calls, texts and emails since XX/XX/XXXX, and I was still requesting an explanation as to why everything was on hold. In the meantime, the Sellers attorney issued a Time is of the Essence letter.
XX/XX/XXXX Mr. XXXX emailed me stating that the loan had been denied, due to contract of employment is only 1 year. I had consistently informed Mr. XXXX, since XXXX, that my residency program is a two-year program. ( MrXXXX XXXX erroneously relied on a contract I provided earlier which showed the stipend amount only for the first year. The second-year contract will show an increased stipend. ) I provided Mr. XXXX with confirmation of my 2-year employment from XXXX on the same day.
XX/XX/XXXX - The Sellers attorney declared the deal is dead if the closing does not occur by XX/XX/XXXX. My brother was forced to sell his stock investments on short notice and at a significant loss, in order to lend me the funds needed for an all-cash deal.
XX/XX/XXXX Mr. XXXX responded that he would not be able to get the mortgage approval by XX/XX/XXXX. I requested a withdrawal of my loan application. Mr. XXXX has not responded.
Subsequently, I submitted a letter of complaint ( attached : Complaint to XXXX XXXX ) to the company, Nationwide Mortgage Bankers ; via certified mail on XX/XX/XXXX, and via email on XX/XX/XXXX. Please see my letter regarding the mortgage officer 's other unprofessional and unethical conduct. The company has not responded.
|
| Consumer Consent Provided |
Consent provided
|
|
|
5391853
|
2022-03-31
|
Closing on a mortgage
|
Mortgage
|
|
| Issue |
Closing on a mortgage
|
| Timely |
Yes
|
| Company |
NATIONWIDE MORTGAGE BANKERS, INC.
|
| Product |
Mortgage
|
| Sub Product |
Conventional home mortgage
|
| Date Received |
2022-03-31
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-03-31
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Consumer Consent Provided |
Consent not provided
|
|
|
5948531
|
2022-09-04
|
Applying for a mortgage or refinancing an existing mortgage
|
Mortgage
|
|
| Issue |
Applying for a mortgage or refinancing an existing mortgage
|
| Timely |
Yes
|
| Company |
NATIONWIDE MORTGAGE BANKERS, INC.
|
| Product |
Mortgage
|
| Sub Product |
Conventional home mortgage
|
| Date Received |
2022-09-04
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-09-04
|
| Company Public Response |
Company believes the complaint provided an opportunity to answer consumer's questions
|
| Complaint What Happened |
My name is XXXX XXXX and Im very unsatisfied with the service that I received from Nationwide Mortgage Banker Inc. I just finally closed on my refi after 7 months of going back and forth and even after it was not the deal that was originally agreed upon.
In the end, I felt as if I had no choice but to close with this company rather than start this entire process again with another. During this rigmarole with the company, my credit took a toll due to incorrect statements that were told to me by the company. I was told by your company that I did not have to pay my credit cards and that the company would pay off the bills when we closed. This turned out to be false, which resulted in my credit card bills being extremely late which negatively affected my credit. I am extremely disappointed with the candor of this staff and the company as a whole.
I just received a notice in the mail that I will now be staying with my old mortgage company. I received no heads up before this, just a letter. I would not recommend this company to anyone else as the unprofessionalism and stress I experienced here shouldnt be felt by another person.
Signed a very unhappy customer
|
| Consumer Consent Provided |
Consent provided
|
|
