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  5. SANTANDER HOLDINGS USA, INC.

SANTANDER HOLDINGS USA, INC.

Company Details

Name: SANTANDER HOLDINGS USA, INC.
Jurisdiction: New York
Legal type: FOREIGN BUSINESS CORPORATION
Status: Active
Date of registration: 30 Nov 2011 (13 years ago)
Entity Number: 4170863
ZIP code: 12207
County: Albany
Place of Formation: Virginia
Address: 80 STATE STREET, ALBANY, NY, United States, 12207
Principal Address: 75 STATE STREET, BOSTON, MA, United States, 02109

DOS Process Agent

Name Role Address
CORPORATION SERVICE COMPANY DOS Process Agent 80 STATE STREET, ALBANY, NY, United States, 12207

Chief Executive Officer

Name Role Address
TIM WENNES Chief Executive Officer 75 STATE STREET, BOSTON, MA, United States, 02109

History

Start date End date Type Value
2023-11-06 2023-11-06 Address 75 STATE STREET, BOSTON, MA, 02109, USA (Type of address: Chief Executive Officer)
2015-11-23 2023-11-06 Address 75 STATE STREET, BOSTON, MA, 02109, USA (Type of address: Chief Executive Officer)
2013-11-22 2015-11-23 Address 75 STATE STREET, BOSTON, MA, 02109, USA (Type of address: Chief Executive Officer)
2011-11-30 2023-11-06 Address 80 STATE STREET, ALBANY, NY, 12207, 2543, USA (Type of address: Service of Process)

Filings

Filing Number Date Filed Type Effective Date
231106001852 2023-11-06 BIENNIAL STATEMENT 2023-11-01
211123000956 2021-11-23 BIENNIAL STATEMENT 2021-11-23
191122060261 2019-11-22 BIENNIAL STATEMENT 2019-11-01
171127006222 2017-11-27 BIENNIAL STATEMENT 2017-11-01
151123006182 2015-11-23 BIENNIAL STATEMENT 2015-11-01
131122006262 2013-11-22 BIENNIAL STATEMENT 2013-11-01
111130000384 2011-11-30 APPLICATION OF AUTHORITY 2011-11-30

CFPB Complaint

Complaint Id Date Received Issue Product
11590886 2025-01-20 Struggling to pay your loan Vehicle loan or lease
Issue Struggling to pay your loan
Timely Yes
Company SANTANDER HOLDINGS USA, INC.
Product Vehicle loan or lease
Sub Issue Denied request to lower payments
Sub Product Loan
Date Received 2025-01-20
Submitted Via Web
Company Response In progress
Consumer Disputed N/A
Date Sent To Company 2025-01-20
11699654 2025-01-23 Getting a loan or lease Vehicle loan or lease
Issue Getting a loan or lease
Timely Yes
Company SANTANDER HOLDINGS USA, INC.
Product Vehicle loan or lease
Sub Issue Loan opened without my consent or knowledge
Sub Product Loan
Date Received 2025-01-23
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2025-01-23
11381528 2025-01-04 Improper use of your report Credit reporting or other personal consumer reports
Tags Servicemember
Issue Improper use of your report
Timely Yes
Company SANTANDER HOLDINGS USA, INC.
Product Credit reporting or other personal consumer reports
Sub Issue Reporting company used your report improperly
Sub Product Credit reporting
Date Received 2025-01-04
Submitted Via Web
Company Response Closed with non-monetary relief
Consumer Disputed N/A
Date Sent To Company 2025-01-04
11636439 2025-01-18 Other service problem Money transfer, virtual currency, or money service
Issue Other service problem
Timely Yes
Company SANTANDER HOLDINGS USA, INC.
Product Money transfer, virtual currency, or money service
Sub Product Domestic (US) money transfer
Date Received 2025-01-18
Submitted Via Web
Company Response In progress
Consumer Disputed N/A
Date Sent To Company 2025-01-18
11525033 2025-01-14 Problem with the payoff process at the end of the loan Payday loan, title loan, personal loan, or advance loan
Issue Problem with the payoff process at the end of the loan
Timely Yes
Company SANTANDER HOLDINGS USA, INC.
Product Payday loan, title loan, personal loan, or advance loan
Sub Product Installment loan
Date Received 2025-01-14
Submitted Via Referral
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2025-01-14
Company Public Response Company has responded to the consumer and the CFPB and chooses not to provide a public response
Consumer Consent Provided N/A
11563929 2025-01-17 Improper use of your report Credit reporting or other personal consumer reports
Issue Improper use of your report
Timely Yes
Company SANTANDER HOLDINGS USA, INC.
Product Credit reporting or other personal consumer reports
Sub Issue Credit inquiries on your report that you don't recognize
Sub Product Credit reporting
Date Received 2025-01-17
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2025-01-17
8273868 2024-02-02 Fraud or scam Money transfer, virtual currency, or money service
Issue Fraud or scam
Timely Yes
Company SANTANDER HOLDINGS USA, INC.
Product Money transfer, virtual currency, or money service
Sub Product Virtual currency
Date Received 2024-02-02
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2024-02-02
Company Public Response Company has responded to the consumer and the CFPB and chooses not to provide a public response
Complaint What Happened XXXX XXXX, I fell victim to two multi-layered scam operations run by XXXX which involved me making deposits for a total amount of XXXX USD from my Santander Bank account to fraudulent investment firm ( s ). When determining whats reasonable and fair, we should focus on the issue of liability ; common queries include, but are not limited to, the following ( i ) whether Santander Bank did not take notice of any rule, law, or regulation, and/or possibly missed any material elements of the relevant bylaws or codes of conduct, that may have prevented them from protecting my financial safety ; ( ii ) whether by virtue of Santander Banks custodianship over my funds or by its control over them, they owed a fiduciary duty to the me and if so, whether that duty was breached ; ( iii ) whether Santander Bank promoted the transaction ( s ) in question despite being aware of the nature of the transaction ( s ) in question ( iv ) whether Santander Bank was in compliance with its own policies and procedures ; ( v ) whether Santander Bank owed duties to myself, what the scope of those duties was, and whether Santander Bank did not uphold those duties ; ( vi ) whether Santander Banks conduct was unfair ; and ( vii ) whether Santander Bank has within its power the ability to, and should, compensate me for the harm that has befallen me. Upon identification of such unusual or suspicious activity, it is crucial that the relevant staff member adequately describe the factors making an activity or transaction suspicious, thoroughly depict the extent and nature of this activity, and properly communicate to the customer that such activity meets the relevant criteria of fraud. In providing its services to a customer, a financial institution is required by law to exercise the care and skill of a diligent, prudent banker. In this case, this means that the payment service provider should not turn a blind eye to known facts pointing to a real possibility that their customer is being scammed. In other words, Santander Bank must have had special knowledge of what was occurring or been alerted to a real possibility of fraud taking place. The financial institution must have known or reasonably ought to have known that I was dealing with a scammer. Granted, there is room for diversity of view insofar as reasonableness is concerned. Indeed, there is a sense in which the standard of care of the reasonable person involves in its application a subjective element. However, it must be remembered that the correct test is always reasonable care in all circumstances, not average care. The fact that most people behave in a certain way may be good evidence that the conduct is reasonable, but this is not necessarily the case. Although reasonableness is a very fluid concept, all of the evidence suggests that Santander Bank did not foresee the fraud and disregarded even the most obvious dangers in this respect. Situations do tend to repeat themselves and it is advisable to examine previous outcomes to see how the standard of the reasonable person should be applied, and that lessons can be learned from the errors of the past. Apropos of the fluidity of the concept of reasonableness, all Santander Bankhas done in this regard is set up a dichotomy of having or not having the legal obligation under consideration, however, that does not go one-inch toward explaining why various regulatory authorities, has maintained that financial institutions can, and should, protect consumers using their systems, advanced technologies, and rich experience. Santander Bank is obliged to take some action if it is sufficiently aware of a real possibility that a fraud may be being perpetuated. If you don't question its customers instructions or raise the possibility of a scam with the customer in these circumstances, it may be liable if the red flags indicate the customer is : particularly vulnerable, or if the possibility of fraud was serious or real, not just suspected. There are some recommendations to organizations for protecting customers from financial harm that might occur as a result of fraud or financial abuse ; and gives guidance on how to recognize customers who might be at risk, how to assess the potential risks to the individual and how to take the necessary actions to prevent or minimize financial harm.
Consumer Consent Provided Consent provided
11579544 2025-01-16 Repossession Vehicle loan or lease
Issue Repossession
Timely Yes
Company SANTANDER HOLDINGS USA, INC.
Product Vehicle loan or lease
Sub Issue Loan balance remaining after the vehicle is repossessed and sold
Sub Product Loan
Date Received 2025-01-16
Submitted Via Web
Company Response Closed with non-monetary relief
Consumer Disputed N/A
Date Sent To Company 2025-01-16
11371065 2025-01-03 Incorrect information on your report Credit reporting or other personal consumer reports
Tags Older American
Issue Incorrect information on your report
Timely Yes
Company SANTANDER HOLDINGS USA, INC.
Product Credit reporting or other personal consumer reports
Sub Issue Information belongs to someone else
Sub Product Credit reporting
Date Received 2025-01-03
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2025-01-03
11591496 2025-01-20 False statements or representation Debt collection
Issue False statements or representation
Timely Yes
Company SANTANDER HOLDINGS USA, INC.
Product Debt collection
Sub Issue Indicated you were committing crime by not paying debt
Sub Product Auto debt
Date Received 2025-01-20
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2025-01-20
11795285 2025-01-28 Problem with a lender or other company charging your account Checking or savings account
Issue Problem with a lender or other company charging your account
Timely Yes
Company SANTANDER HOLDINGS USA, INC.
Product Checking or savings account
Sub Issue Transaction was not authorized
Sub Product Checking account
Date Received 2025-01-28
Submitted Via Web
Company Response In progress
Consumer Disputed N/A
Date Sent To Company 2025-01-28
11801843 2025-01-27 Closing an account Checking or savings account
Issue Closing an account
Timely Yes
Company SANTANDER HOLDINGS USA, INC.
Product Checking or savings account
Sub Issue Company closed your account
Sub Product Checking account
Date Received 2025-01-27
Submitted Via Web
Company Response In progress
Consumer Disputed N/A
Date Sent To Company 2025-01-27
11550842 2025-01-15 Managing an account Checking or savings account
Issue Managing an account
Timely Yes
Company SANTANDER HOLDINGS USA, INC.
Product Checking or savings account
Sub Issue Deposits and withdrawals
Sub Product Checking account
Date Received 2025-01-15
Submitted Via Phone
Company Response In progress
Consumer Disputed N/A
Date Sent To Company 2025-01-15
Consumer Consent Provided N/A
11692570 2025-01-22 Incorrect information on your report Credit reporting or other personal consumer reports
Issue Incorrect information on your report
Timely Yes
Company SANTANDER HOLDINGS USA, INC.
Product Credit reporting or other personal consumer reports
Sub Issue Account information incorrect
Sub Product Credit reporting
Date Received 2025-01-22
Submitted Via Web
Company Response Closed with non-monetary relief
Consumer Disputed N/A
Date Sent To Company 2025-01-22
11221535 2024-12-20 Improper use of your report Credit reporting or other personal consumer reports
Issue Improper use of your report
Timely Yes
Company SANTANDER HOLDINGS USA, INC.
Product Credit reporting or other personal consumer reports
Sub Issue Reporting company used your report improperly
Sub Product Credit reporting
Date Received 2024-12-20
Submitted Via Web
Company Response Closed with non-monetary relief
Consumer Disputed N/A
Date Sent To Company 2024-12-20
11315358 2024-12-29 Attempts to collect debt not owed Debt collection
Issue Attempts to collect debt not owed
Timely Yes
Company SANTANDER HOLDINGS USA, INC.
Product Debt collection
Sub Issue Debt was already discharged in bankruptcy and is no longer owed
Sub Product Auto debt
Date Received 2024-12-29
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2025-01-14
10524328 2024-10-21 Improper use of your report Credit reporting or other personal consumer reports
Issue Improper use of your report
Timely Yes
Company SANTANDER HOLDINGS USA, INC.
Product Credit reporting or other personal consumer reports
Sub Issue Reporting company used your report improperly
Sub Product Credit reporting
Date Received 2024-10-21
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2024-10-21
Consumer Consent Provided Consent not provided
11792546 2025-01-27 False statements or representation Debt collection
Issue False statements or representation
Timely Yes
Company SANTANDER HOLDINGS USA, INC.
Product Debt collection
Sub Issue Attempted to collect wrong amount
Sub Product Auto debt
Date Received 2025-01-27
Submitted Via Web
Company Response Closed with non-monetary relief
Consumer Disputed N/A
Date Sent To Company 2025-01-27
11597864 2025-01-19 False statements or representation Debt collection
Issue False statements or representation
Timely Yes
Company SANTANDER HOLDINGS USA, INC.
Product Debt collection
Sub Issue Attempted to collect wrong amount
Sub Product Credit card debt
Date Received 2025-01-19
Submitted Via Web
Company Response Closed with non-monetary relief
Consumer Disputed N/A
Date Sent To Company 2025-01-19
11595667 2025-01-21 Problem with a company's investigation into an existing problem Credit reporting or other personal consumer reports
Issue Problem with a company's investigation into an existing problem
Timely Yes
Company SANTANDER HOLDINGS USA, INC.
Product Credit reporting or other personal consumer reports
Sub Issue Their investigation did not fix an error on your report
Sub Product Credit reporting
Date Received 2025-01-21
Submitted Via Web
Company Response Closed with non-monetary relief
Consumer Disputed N/A
Date Sent To Company 2025-01-21
11782568 2025-01-27 Problems at the end of the loan or lease Vehicle loan or lease
Issue Problems at the end of the loan or lease
Timely Yes
Company SANTANDER HOLDINGS USA, INC.
Product Vehicle loan or lease
Sub Issue Problem with paying off the loan
Sub Product Loan
Date Received 2025-01-27
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2025-01-27
11194387 2024-12-18 False statements or representation Debt collection
Issue False statements or representation
Timely Yes
Company SANTANDER HOLDINGS USA, INC.
Product Debt collection
Sub Issue Attempted to collect wrong amount
Sub Product Auto debt
Date Received 2024-12-18
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2024-12-18
11727573 2025-01-22 Incorrect information on your report Credit reporting or other personal consumer reports
Issue Incorrect information on your report
Timely Yes
Company SANTANDER HOLDINGS USA, INC.
Product Credit reporting or other personal consumer reports
Sub Issue Information belongs to someone else
Sub Product Credit reporting
Date Received 2025-01-22
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2025-01-22
11497531 2025-01-13 Problem with a lender or other company charging your account Checking or savings account
Issue Problem with a lender or other company charging your account
Timely Yes
Company SANTANDER HOLDINGS USA, INC.
Product Checking or savings account
Sub Issue Can't stop withdrawals from your account
Sub Product Other banking product or service
Date Received 2025-01-13
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2025-01-13
Company Public Response Company has responded to the consumer and the CFPB and chooses not to provide a public response
11357521 2025-01-02 Problems at the end of the loan or lease Vehicle loan or lease
Issue Problems at the end of the loan or lease
Timely Yes
Company SANTANDER HOLDINGS USA, INC.
Product Vehicle loan or lease
Sub Issue Problem when attempting to purchase vehicle at the end of the lease
Sub Product Lease
Date Received 2025-01-02
Submitted Via Web
Company Response Closed with non-monetary relief
Consumer Disputed N/A
Date Sent To Company 2025-01-07
10390256 2024-10-08 Improper use of your report Credit reporting or other personal consumer reports
Issue Improper use of your report
Timely Yes
Company SANTANDER HOLDINGS USA, INC.
Product Credit reporting or other personal consumer reports
Sub Issue Reporting company used your report improperly
Sub Product Credit reporting
Date Received 2024-10-08
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2024-10-08
Consumer Consent Provided Consent not provided
10415580 2024-10-10 Improper use of your report Credit reporting or other personal consumer reports
Issue Improper use of your report
Timely Yes
Company SANTANDER HOLDINGS USA, INC.
Product Credit reporting or other personal consumer reports
Sub Issue Reporting company used your report improperly
Sub Product Credit reporting
Date Received 2024-10-10
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2024-10-10
Consumer Consent Provided Consent not provided
11040486 2024-12-05 Improper use of your report Credit reporting or other personal consumer reports
Issue Improper use of your report
Timely Yes
Company SANTANDER HOLDINGS USA, INC.
Product Credit reporting or other personal consumer reports
Sub Issue Report provided to employer without your written authorization
Sub Product Credit reporting
Date Received 2024-12-05
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2024-12-11
Complaint What Happened These inquiries were unauthorized and or causing my XXXX XXXX.
Consumer Consent Provided Consent provided
11139554 2024-12-12 Managing an account Checking or savings account
Tags Older American
Issue Managing an account
Timely Yes
Company SANTANDER HOLDINGS USA, INC.
Product Checking or savings account
Sub Issue Fee problem
Sub Product Checking account
Date Received 2024-12-12
Submitted Via Referral
Company Response In progress
Consumer Disputed N/A
Date Sent To Company 2024-12-13
Consumer Consent Provided N/A
11003551 2024-12-03 Problem with a company's investigation into an existing problem Credit reporting or other personal consumer reports
Issue Problem with a company's investigation into an existing problem
Timely Yes
Company SANTANDER HOLDINGS USA, INC.
Product Credit reporting or other personal consumer reports
Sub Issue Their investigation did not fix an error on your report
Sub Product Credit reporting
Date Received 2024-12-03
Submitted Via Web
Company Response Closed with non-monetary relief
Consumer Disputed N/A
Date Sent To Company 2024-12-03
Consumer Consent Provided Consent not provided
11121517 2024-12-11 Took or threatened to take negative or legal action Debt collection
Issue Took or threatened to take negative or legal action
Timely Yes
Company SANTANDER HOLDINGS USA, INC.
Product Debt collection
Sub Issue Threatened or suggested your credit would be damaged
Sub Product Auto debt
Date Received 2024-12-11
Submitted Via Web
Company Response Closed with monetary relief
Consumer Disputed N/A
Date Sent To Company 2024-12-11
Complaint What Happened I have multiple attempts of me trying to call Santander consumer to pay for a car loan and they continuously told me I couldnt pay because they are waiting for documents. There are recorded conversations about me asking why am i not allowed to pay and them not providing me with an understandable reason. So finally when I was able to pay they told me you account is charged off and I explained that the reason I didnt pay was not on my behalf and the representative told me well the process they were waiting for takes a long time and that will affect my credit and then asked me to settle. But the reason the account went charge off is because the bank would keep telling me I couldnt pay until it was already too late. Then after I asked to reverse the charge off due to them not following up Everytime they said they would ; they said no theres no way to do that, and your credit will affected.
Consumer Consent Provided Consent provided

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Date of last update: 02 Feb 2025

Sources: New York Secretary of State

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