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2044453
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2016-08-04
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Account opening, closing, or management
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Bank account or service
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|
| Tags |
Older American
|
| Issue |
Account opening, closing, or management
|
| Timely |
Yes
|
| Company |
Movement Mortgage LLC
|
| Product |
Bank account or service
|
| Sub Product |
Other bank product/service
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| Date Received |
2016-08-04
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2016-09-07
|
| Complaint What Happened |
My wife and I gave personal information to XXXX XXXX a loan officer for a loan from Movement Mortgage LLC. We found and can prove that the mortgage company was subsequently padding expenses that they promised not to charge. Accordingly, we withdrew our application. We asked that the mortgage company shred all our documents and delete all our personal information from their computer files. The mortgage company will not respond.
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| Consumer Consent Provided |
Consent provided
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|
|
4248957
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2021-03-26
|
Applying for a mortgage or refinancing an existing mortgage
|
Mortgage
|
|
| Issue |
Applying for a mortgage or refinancing an existing mortgage
|
| Timely |
Yes
|
| Company |
Movement Mortgage LLC
|
| Product |
Mortgage
|
| Sub Product |
Conventional home mortgage
|
| Date Received |
2021-03-26
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
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| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-03-26
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| Complaint What Happened |
The name of the mortgage company is Movement Mortgage located at XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, NC XXXX. The loan officers are a married couple by the name of XXXX and XXXX XXXX. XXXX # XXXX and XXXX # XXXX. I have a XXXX credit score and gave in all of the documents they asked. After 2 weeks of deliberation and as soon as they knew I was an XXXX XXXX, they asked me for a co-signer. I asked why exactly? They said my income had dropped from XXXX to XXXX and the underwriter will ask for a co-signer. I replied of course it did. Due to Coronavirus year, many peoples income dropped from shorter hours or from their businesses suffering loss.
I said that was not enough reason to ask for a co-signer. I still have more than enough income to pay for a mortgage. I asked for a 2nd opinion from other lenders & I was told that was not true. There is no reason for them not to give me a pre-qualification. It seems that they do not want to give you a pre-qualification because you are XXXX. I ended up getting a pre-qualification from another lender after just 3 dsys. I am reporting these loan officers and this company to CFPB because this is discrimination/racism.
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| Consumer Consent Provided |
Consent provided
|
|
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7541216
|
2023-09-13
|
Trouble during payment process
|
Mortgage
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|
| Issue |
Trouble during payment process
|
| Timely |
Yes
|
| Company |
Movement Mortgage LLC
|
| Product |
Mortgage
|
| Sub Issue |
Escrow, taxes, or insurance
|
| Sub Product |
Conventional home mortgage
|
| Date Received |
2023-09-13
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-09-13
|
| Complaint What Happened |
I went online to look at my mortgage this month XX/XX/2023, and saw an increase in my mortgage from {$950.00} to {$1300.00} and an increase of {$390.00}. There was no letter sent out to me. Neither did I receive a phone call or an email. I received nothing whatsoever in the months before seeing this increase online. The only way that I found out about it was when I went into my portal at Movement Mortgage.
I then reached out to the servicing department at Movement Mortgage about this issue and I was informed by A servicing representative, by the name of XXXX, that the servicing department had failed to do an analysis of my escrow for two years. And as a result of that, there was a shortage in my escrow of {$2800.00} which I was responsible for paying as a result of their error in calculating my escrow account.
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| Consumer Consent Provided |
Consent provided
|
|
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7860775
|
2023-11-17
|
Applying for a mortgage or refinancing an existing mortgage
|
Mortgage
|
|
| Issue |
Applying for a mortgage or refinancing an existing mortgage
|
| Timely |
Yes
|
| Company |
Movement Mortgage LLC
|
| Product |
Mortgage
|
| Sub Issue |
Changes in loan terms during the application process
|
| Sub Product |
FHA mortgage
|
| Date Received |
2023-11-17
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-11-17
|
| Complaint What Happened |
When I applied for my first time homebuyer program I was shopping around. Movement Mortgage told me they would like to try to match the rate I was being offered by XXXX XXXX. The rate was XXXX XXXX. Movement advised that if I paid roughly {$600.00} I could get the 6.5 %. I agreed to pay that. My initial XXXX XXXX showed XXXX XXXX ; however, I noticed the rate wasnt locked. I called my mortgage rep and was told that Movement was watching the rates as they expected them to drop but that I would absolutely get the XXXX XXXX A week later I had not heard anything and again advised that I wanted the rate locked to ensure it would not rise above the XXXX XXXX. I was again told not to worry as I would be getting that rate. On XX/XX/XXXX I received a call from my mortgage rep stating that the rates had gone up and my rate would now be XXXX XXXX and that she needed to lock me in immediately. I was very upset. I reminded her I was promised that I would get the XXXX and twice asked that my rate be locked and was told not to worry. I again asked why my rate wasnt locked when I had twice previously requested it. She said Movement was watching the rates so they wouldnt have as much of a cost. She apologized and said that if I wanted to pay {$3400.00} then Movement could get my rate back down to 6.5 %. I was within XXXX weeks of my closing, which occurred on XX/XX/XXXX. I had no way to negotiate or fight with them over this because it would have delayed my closing and I wouldve lost the house and my XXXX money deposit of {$3000.00} because there was already a signed Purchase and Sale. The rate lock was also set to expire and it couldve went even higher than the XXXX XXXX I was completely pressured to lock in at the higher rate. They waived the fee to be at the rate that I closed at but it was not the rate I was repeatedly promised and that was initially disclosed. I feel this was a complete bait and switch and completely abusive and deceptive. I repeatedly asked for my rate to be locked. They skirted around it every time telling me they were watching rates but that I would absolutely get the XXXX XXXX. When I received the call on XX/XX/XXXX the mortgage rep also told me she had to call several other clients about the same issue so Im sure others had unexpected rate hikes. This company needs to be investigated.
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| Consumer Consent Provided |
Consent provided
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4082551
|
2021-01-21
|
Applying for a mortgage or refinancing an existing mortgage
|
Mortgage
|
|
| Issue |
Applying for a mortgage or refinancing an existing mortgage
|
| Timely |
Yes
|
| Company |
Movement Mortgage LLC
|
| Product |
Mortgage
|
| Sub Product |
Conventional home mortgage
|
| Date Received |
2021-01-21
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-01-21
|
| Complaint What Happened |
On XX/XX/XXXX I started the loan process with Movement Mortgage for the property XXXX XXXX XXXX XXXX with a Due Diligence date of XX/XX/21 and a closing of XX/XX/21. I was assigned to XXXX XXXX-Mortgage Lender License No. XXXX. During the process I made sure to respond and fulfill all requests from the underwriter XXXX XXXX -NMLS XXXX. I was asked to prepay for an appraisal, which I agreed to. Funds were requested on XX/XX/XXXX, I post dated the payment for XX/XX/XXXX. The funds were received and I was told I would be informed when the appraisal would take place. It was then requested that I provide proof of employment, which I provided. I was told the letter was insufficient. They were requiring that the letter state I would work remotely indefinitely. So I contacted the corporate HR office of my employer, XXXX to see if I could get a customized letter to state this. After two days, the legal team stated they could not use that verbiage due to liability, but they would provide an additional letter to further convey my continued employment. I submitted said letter, and this too was denied. I offered to schedule a time to does with HR, but was told it wasnt necessary. I then began applying to positions locally as a second means of income to meet this unusual requirement. On XX/XX/XXXX I had the aforementioned property inspected and received the report 2 days ago. I sent XXXX and XXXX an email informing them that I had in fact met their requirements. XXXX scheduled a call to talk out what they wanted-still a letter that says I will work remotely indefinitely. I asked about the results of the appraisal since I still had not received any information and I was 6 days from DD. I got a text from XXXX the next morning that said The appraisal has not been completed yet. They have not found an appraiser willing to complete it, 10 have declined it thus far based on location. I then asked why was I not informed about this. I immediately contacted my agent, XXXX XXXX. She too did not understand why this key piece of information was conveyed. XXXX said that their office had an Appraisal team that scheduled the appointments and that they would keep trying. I then asked her to call my husband since I wasn't getting anywhere. The conversation elevated due to XXXX lack of professionalism. The entire conversation was her yelling and speaking over everything he said. He informed her that we would like a full refund from the appraisal and that we would find out own. My husband disconnected the call when she became elevated again. She then texted me that my refund would be processed and my application canceled. I then followed up with an email that stated : Please consider this correspondence as the termination request of any past agreements regarding the potential purchase of XXXX XXXX XXXX XXXX XXXX NC XXXX.
XXXX then immediately replied via email : Your denial letter should be to you in the next 24 hours for your records.
This was not a denial, but a severance of any business relationship. I take that as a threat. The sentence in my opinion conveys malice and intent to do harm to my credit history.
I have since received a letter from them stating denial of the loan based on income. That is not the case. I was pre-approved by the same company. My income and employer have not changed.
These actions and behaviors are unacceptable. This impedes on my ability to purchase a home in the future. I would like this matter investigated thoroughly. I can provide an documentation necessary.
Thank you in advance for your time and help regarding this matter.
Best, XXXX XXXX XXXX Sent from my XXXX
|
| Consumer Consent Provided |
Consent provided
|
|
|
2633880
|
2017-08-17
|
Closing on a mortgage
|
Mortgage
|
|
| Issue |
Closing on a mortgage
|
| Timely |
Yes
|
| Company |
Movement Mortgage LLC
|
| Product |
Mortgage
|
| Sub Product |
Other type of mortgage
|
| Date Received |
2017-08-17
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2017-08-17
|
| Complaint What Happened |
We went to our scheduled closing and on the way there found out we couldnt close. We were told the ratios werent in line. The mortgage company gave the go ahead to everyone involved, including the attorneys. Now we are being told the loan was never correctly processed or approved. We had days off from work, utilities transferred and people set up to help us move. Our landlord has new tenants coming in on XX/XX/XXXXand we have no where to go. The banker will not return phone calls or emails.
|
| Consumer Consent Provided |
Consent provided
|
|
|
3926682
|
2020-10-29
|
Trouble during payment process
|
Mortgage
|
|
| Issue |
Trouble during payment process
|
| Timely |
Yes
|
| Company |
Movement Mortgage LLC
|
| Product |
Mortgage
|
| Sub Product |
Conventional home mortgage
|
| Date Received |
2020-10-29
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2020-10-29
|
| Consumer Consent Provided |
Consent not provided
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