|
10801972
|
2024-11-14
|
Opening an account
|
Checking or savings account
|
|
| Issue |
Opening an account
|
| Timely |
Yes
|
| Company |
WELLS FARGO & COMPANY
|
| Product |
Checking or savings account
|
| Sub Issue |
Account opened without my consent or knowledge
|
| Sub Product |
Savings account
|
| Date Received |
2024-11-14
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-11-14
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Consumer Consent Provided |
Consent not provided
|
|
|
11740713
|
2025-01-25
|
Closing your account
|
Credit card
|
|
| Issue |
Closing your account
|
| Timely |
Yes
|
| Company |
WELLS FARGO & COMPANY
|
| Product |
Credit card
|
| Sub Issue |
Company closed your account
|
| Sub Product |
General-purpose credit card or charge card
|
| Date Received |
2025-01-25
|
| Submitted Via |
Web
|
| Company Response |
In progress
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-25
|
|
|
10840109
|
2024-11-19
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
WELLS FARGO & COMPANY
|
| Product |
Checking or savings account
|
| Sub Issue |
Fee problem
|
| Sub Product |
Checking account
|
| Date Received |
2024-11-19
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-11-19
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Complaint What Happened |
My complaint was closed without anybody contacting me to resolve the matter. Also the correspondence had nothing to do with my complaint.
The closed complaint number is XXXX My original agreement with this bank was to have atm fees at non wellsfargo atms be reversed three times per Month.
I dont live in an area where there is wellsfargo so this was a part of my agreement.
I am being forced to pay these fees because I dont have the luxury to go to a wellsfargo atm near by.
Also my complaint was closed with anyone having a conversation with me about it Also why send me a mediation form to resolve the matter if your response is going to be about what you did before, that has nothing to do with my complaint.
|
| Consumer Consent Provided |
Consent provided
|
|
|
8289321
|
2024-02-03
|
Problem with a lender or other company charging your account
|
Checking or savings account
|
|
| Issue |
Problem with a lender or other company charging your account
|
| Timely |
Yes
|
| Company |
WELLS FARGO & COMPANY
|
| Product |
Checking or savings account
|
| Sub Issue |
Transaction was not authorized
|
| Sub Product |
Checking account
|
| Date Received |
2024-02-03
|
| Submitted Via |
Referral
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-02-05
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Consumer Consent Provided |
N/A
|
|
|
11694968
|
2025-01-22
|
Getting a credit card
|
Credit card
|
|
| Tags |
Older American
|
| Issue |
Getting a credit card
|
| Timely |
Yes
|
| Company |
WELLS FARGO & COMPANY
|
| Product |
Credit card
|
| Sub Issue |
Application denied
|
| Sub Product |
General-purpose credit card or charge card
|
| Date Received |
2025-01-22
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-22
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
|
|
11835036
|
2025-01-28
|
Getting a loan or lease
|
Vehicle loan or lease
|
|
| Issue |
Getting a loan or lease
|
| Timely |
Yes
|
| Company |
WELLS FARGO & COMPANY
|
| Product |
Vehicle loan or lease
|
| Sub Issue |
Confusing or misleading advertising or marketing
|
| Sub Product |
Loan
|
| Date Received |
2025-01-28
|
| Submitted Via |
Referral
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-29
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Consumer Consent Provided |
N/A
|
|
|
11550634
|
2025-01-15
|
Improper use of your report
|
Credit reporting or other personal consumer reports
|
|
| Issue |
Improper use of your report
|
| Timely |
Yes
|
| Company |
WELLS FARGO & COMPANY
|
| Product |
Credit reporting or other personal consumer reports
|
| Sub Issue |
Reporting company used your report improperly
|
| Sub Product |
Credit reporting
|
| Date Received |
2025-01-15
|
| Submitted Via |
Web
|
| Company Response |
Closed with non-monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-15
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Consumer Consent Provided |
Consent not provided
|
|
|
11506304
|
2025-01-13
|
Improper use of your report
|
Credit reporting or other personal consumer reports
|
|
| Issue |
Improper use of your report
|
| Timely |
Yes
|
| Company |
WELLS FARGO & COMPANY
|
| Product |
Credit reporting or other personal consumer reports
|
| Sub Issue |
Reporting company used your report improperly
|
| Sub Product |
Credit reporting
|
| Date Received |
2025-01-13
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-13
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Complaint What Happened |
I pulled a copy of my consumer report and noticed some items I would like to dispute. I have suffered emotional distress as a result of this matter as a result so I demand this matter be resolved in a fair and equitable manner, which hasnt been done.
These accounts are related to a transaction and experience that falls under the EXCLUSION section of the FCRAs definitions ; and rules of construction section. It was also reported without my written consent and therefore ; is a result of identity theft ( as defined by the Federal Trade Commission ), and the account SHALL be deleted. This account is not related to any transaction authorized by me, the consumer as I did not give written instructions to your agency to report this, which is a violation of the permissible purpose section of the FCRA, which holds your agency liable for damages of at least {$1000.00} per the civil liability section for willful non-compliance. Please DELETE these items from my consumer report!
|
| Consumer Consent Provided |
Consent provided
|
|
|
11466973
|
2025-01-10
|
Problem with a company's investigation into an existing problem
|
Credit card
|
|
| Issue |
Problem with a company's investigation into an existing problem
|
| Timely |
Yes
|
| Company |
WELLS FARGO & COMPANY
|
| Product |
Credit card
|
| Sub Issue |
Their investigation did not fix an error on your report
|
| Sub Product |
Store credit card
|
| Date Received |
2025-01-10
|
| Submitted Via |
Web
|
| Company Response |
In progress
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-27
|
|
|
11576656
|
2025-01-16
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
WELLS FARGO & COMPANY
|
| Product |
Checking or savings account
|
| Sub Issue |
Funds not handled or disbursed as instructed
|
| Sub Product |
Checking account
|
| Date Received |
2025-01-16
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-16
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Complaint What Happened |
So I opened everyday checking account with Wells Fargo with welcome bonus offer of XXXX $ last year XXXX. As today its being already the 90days since I opened my account and I didnt receive the welcome bonus offer, with my concern I called the customer service number at Wells Fargo . First person I talked to said that Im not eligible for the offer cause I didnt use the code to open my account. But there was no code given when I opened the account. I checked all my emails from Wells Fargo. With all the emails they sent me when I opened the account theres no code thats given.
With my concern I called the Customer service number again. Its the 2nd time calling and another representative pickup After checking, the customer service agent is saying that my welcome bonus is expired and lapsed in earlier XXXX which I told him that made all the requirements for receiving the bonus before even XXXX. I had the direct deposits Ive being using my account for 90 days. He said its required for me to go to the branch. I live in XXXX, NY. And we dont have a branch of Wells Fargo in our city. But hes telling me Im required to drive 5hrs to the nearest branch Ive if I want to pursue this {$300.00} bonus. And I told him Im not able to drive that long, whats the next available option. He became mad and saying customer service is telling you that your required to go to the branch that {$300.00} its not a small money and you dont want to help yourself???! Long story short the customer service is telling me that Im not able to get the welcome offer.
|
| Consumer Consent Provided |
Consent provided
|
|
|
11628090
|
2025-01-19
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Other transaction problem
|
| Timely |
Yes
|
| Company |
WELLS FARGO & COMPANY
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Domestic (US) money transfer
|
| Date Received |
2025-01-19
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-19
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Consumer Consent Provided |
Consent not provided
|
|
|
11384260
|
2025-01-04
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
WELLS FARGO & COMPANY
|
| Product |
Checking or savings account
|
| Sub Issue |
Problem making or receiving payments
|
| Sub Product |
Savings account
|
| Date Received |
2025-01-04
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-04
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Complaint What Happened |
As XXXX taxpayers, my husband and I are entitled to know what contracts XXXX XXXX has with the State of New York as these contracts should be of public record. List all former and present contracts held from 2005. Thank you.
|
| Consumer Consent Provided |
Consent provided
|
|
|
11384056
|
2025-01-04
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
WELLS FARGO & COMPANY
|
| Product |
Checking or savings account
|
| Sub Issue |
Problem making or receiving payments
|
| Sub Product |
Savings account
|
| Date Received |
2025-01-04
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-04
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Complaint What Happened |
As XXXX taxpayers, my husband and I are entitled to know what contracts Wels Fargo Home Mortgage has with the State of New York. These contracts should be of public record. List all former and present contracts held from 2005. Thank you.
|
| Consumer Consent Provided |
Consent provided
|
|
|
11563102
|
2025-01-17
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
WELLS FARGO & COMPANY
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Domestic (US) money transfer
|
| Date Received |
2025-01-17
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-17
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Consumer Consent Provided |
Consent not provided
|
|
|
11356568
|
2025-01-02
|
Getting a line of credit
|
Payday loan, title loan, personal loan, or advance loan
|
|
| Issue |
Getting a line of credit
|
| Timely |
Yes
|
| Company |
WELLS FARGO & COMPANY
|
| Product |
Payday loan, title loan, personal loan, or advance loan
|
| Sub Product |
Personal line of credit
|
| Date Received |
2025-01-02
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-02
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Consumer Consent Provided |
N/A
|
|
|
11268222
|
2024-12-24
|
Trouble during payment process
|
Mortgage
|
|
| Issue |
Trouble during payment process
|
| Timely |
Yes
|
| Company |
WELLS FARGO & COMPANY
|
| Product |
Mortgage
|
| Sub Issue |
Payment process
|
| Sub Product |
Conventional home mortgage
|
| Date Received |
2024-12-24
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-12-24
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Complaint What Happened |
Subject : Wells Fargo omits proof of false foreclosure Please reject the response by Wells Fargo in complaint numbers XXXX and XXXX. Wells Fargos response is inadequate and a duplication. My complaints had entirely new information that was not previously provided. Wells Fargo ignored the evidence and completely disregarded the new information by restating their history lesson from months ago. The CFPB standard is to avoid duplication. This standard should be applied to the Wells Fargo response where the repeat offender regurgitates their answers from months ago.
Wells Fargo is violating the Consent Order by failing to add my name to the list of victims. By naming their victims Wells Fargo gets a free pass to investigate themselves. Wells Fargos histor
y lesson is not going to make me whole under the Consent Order. I want justice.
As can be seen in my letter to XXXX XXXX XXXX, XXXX ; I listed the items providing the facts showing the false foreclosure which contradict Wells Fargos history lesson. Please direct Wells Fargo to address the documents I provided one at a time in their answer.
This is additional information to be used with complaint number XXXX Please see attached letter to XXXX XXXX XXXX XXXX Complaint : XXXX There is additional documentation in this complaint that has never been provided in previous complaints. It makes a major difference in the credibility of my complaint that has not been provided previously. This complaint is a completion of the false foreclosure complaint. See attached letter and exhibits : XX/XX/XXXX Letter to XXXX XXXX XXXX, CED and President - XXXX pages Exhibit XXXX showing that I have made all contractual payments Exhibit XXXX. Wells Fargo Letter ad Check Dated XX/XX/XXXX ( XXXX pages ) Exhibit XXXX. Wells Fargo Letter XX/XX/XXXX ( Wells Fargo 's basis for foreclosure ) Exhibit XXXX. Wells Fargo XXXX XXXXXXXX XXXX Affidavit to Court " failure to cure '' Exhibit XXXX. XXXX XXXX, Affidavit to Court with footnote Exhibit XXXX. Wells Fargo XX/XX/XXXX Mortgage Statements ( Incomprehensible ) XXXX pages Exhibit XXXX. XXXX XXXX XXXX XX/XX/XXXX increase in payment ( false increase proved by receipts from the Receiver of Taxes ) XXXX pages Exhibit XXXX. CFPB Complaint No. XXXX XX/XX/XXXX false increase and false delinquency ( XXXX pages )
|
| Consumer Consent Provided |
Consent provided
|
|
|
11226201
|
2024-12-20
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
WELLS FARGO & COMPANY
|
| Product |
Checking or savings account
|
| Sub Issue |
Problem using a debit or ATM card
|
| Sub Product |
Checking account
|
| Date Received |
2024-12-20
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-03
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Consumer Consent Provided |
N/A
|
|
|
10789184
|
2024-11-13
|
Problem with a purchase shown on your statement
|
Credit card
|
|
| Issue |
Problem with a purchase shown on your statement
|
| Timely |
Yes
|
| Company |
WELLS FARGO & COMPANY
|
| Product |
Credit card
|
| Sub Issue |
Credit card company isn't resolving a dispute about a purchase on your statement
|
| Sub Product |
General-purpose credit card or charge card
|
| Date Received |
2024-11-13
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-11-13
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Complaint What Happened |
This company must remove all collections against my credit reports immediately. My dispute is based upon the Federal Trade Commission guidelines pertaining to either debt collections as a third-party, or debt buyers in general. The rules are as follows : 1. A debt collector/buyer must be bonded and licensed by the National Mortgage Licensing Service .
2. The debt must be legally collectible within the states jurisdiction where the creditor resides.
3. Creditor must be given copies of debt collector/buyer license, bonding number with insurance carrier name and address, a copy of any assignment to collect on original creditors behalf, and/or copies on ant ownership transfer with true copy certification.
4. A debt purchase must have an assignment number and be registered with the National Mortgage Licensing Service.
5. Any debt not within these guidelines must be deleted from a consumers credit report with prejudice.
6. This company has posted one or more out dated collection against my credit report. It looks like the account was over 7 years old, and the information was acquired through a debt pooling service. The collections must be deleted permanently!!!
|
| Consumer Consent Provided |
Consent provided
|
|
|
11623114
|
2025-01-19
|
Incorrect information on your report
|
Vehicle loan or lease
|
|
| Issue |
Incorrect information on your report
|
| Timely |
Yes
|
| Company |
WELLS FARGO & COMPANY
|
| Product |
Vehicle loan or lease
|
| Sub Issue |
Account status incorrect
|
| Sub Product |
Loan
|
| Date Received |
2025-01-19
|
| Submitted Via |
Web
|
| Company Response |
In progress
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-19
|
|
|
11391427
|
2025-01-05
|
Closing your account
|
Credit card
|
|
| Issue |
Closing your account
|
| Timely |
Yes
|
| Company |
WELLS FARGO & COMPANY
|
| Product |
Credit card
|
| Sub Issue |
Company closed your account
|
| Sub Product |
Store credit card
|
| Date Received |
2025-01-05
|
| Submitted Via |
Web
|
| Company Response |
Closed with non-monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-05
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Consumer Consent Provided |
Consent not provided
|
|
|
11301458
|
2024-12-27
|
Opening an account
|
Checking or savings account
|
|
| Issue |
Opening an account
|
| Timely |
Yes
|
| Company |
WELLS FARGO & COMPANY
|
| Product |
Checking or savings account
|
| Sub Issue |
Didn't receive terms that were advertised
|
| Sub Product |
Checking account
|
| Date Received |
2024-12-27
|
| Submitted Via |
Referral
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-12-27
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Consumer Consent Provided |
N/A
|
|
|
10908399
|
2024-11-24
|
Opening an account
|
Checking or savings account
|
|
| Issue |
Opening an account
|
| Timely |
Yes
|
| Company |
WELLS FARGO & COMPANY
|
| Product |
Checking or savings account
|
| Sub Issue |
Account opened without my consent or knowledge
|
| Sub Product |
Checking account
|
| Date Received |
2024-11-24
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-11-24
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Consumer Consent Provided |
Consent not provided
|
|
|
11647825
|
2025-01-18
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
WELLS FARGO & COMPANY
|
| Product |
Checking or savings account
|
| Sub Issue |
Problem making or receiving payments
|
| Sub Product |
Checking account
|
| Date Received |
2025-01-18
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-18
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Complaint What Happened |
XXXX XXXX I am to formally express my concerns regarding XXXX handling of disputes, particularly in light of the recent CFPB lawsuit highlighting significant issues with the platform. Despite using XXXX numerous times and reporting discrepancies, my financial institution and XXXX failed to investigate my claims adequately. They informed me that recovering lost funds was impossible and that tracking these transactions was unfeasible. The CFPBs findings indicate that XXXX has not only neglected to protect consumers but has also allowed repeat offenders to exploit the system, leaving user vulnerable to scams. The lack of accountability and transparency is unacceptable and raises serious concerns about consumers safety.
|
| Consumer Consent Provided |
Consent provided
|
|
|
11561605
|
2025-01-17
|
Money was not available when promised
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Money was not available when promised
|
| Timely |
Yes
|
| Company |
WELLS FARGO & COMPANY
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Domestic (US) money transfer
|
| Date Received |
2025-01-17
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-17
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Consumer Consent Provided |
Consent not provided
|
|
|
6132989
|
2022-10-26
|
Problem with a purchase shown on your statement
|
Credit card or prepaid card
|
|
| Issue |
Problem with a purchase shown on your statement
|
| Timely |
Yes
|
| Company |
WELLS FARGO & COMPANY
|
| Product |
Credit card or prepaid card
|
| Sub Issue |
Card was charged for something you did not purchase with the card
|
| Sub Product |
General-purpose credit card or charge card
|
| Date Received |
2022-10-26
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-10-26
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Complaint What Happened |
My card was stolen and I called to report fraud and they took the charges off but put them back on. I never had the card or made those purchases. I did go to the precinct and gave the police the information but they didnt do anything about it. I need these fraudulent charges removed and I contacted the bank many times they arent doing anything.
|
| Consumer Consent Provided |
Consent provided
|
|
|
11827550
|
2025-01-29
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
WELLS FARGO & COMPANY
|
| Product |
Checking or savings account
|
| Sub Issue |
Deposits and withdrawals
|
| Sub Product |
Checking account
|
| Date Received |
2025-01-29
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-29
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Consumer Consent Provided |
Consent not provided
|
|
|
11921386
|
2025-02-05
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
WELLS FARGO & COMPANY
|
| Product |
Checking or savings account
|
| Sub Issue |
Problem accessing account
|
| Sub Product |
Checking account
|
| Date Received |
2025-02-05
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-02-05
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Consumer Consent Provided |
Consent not provided
|
|
|
11523504
|
2025-01-14
|
Unauthorized transactions or other transaction problem
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Unauthorized transactions or other transaction problem
|
| Timely |
Yes
|
| Company |
WELLS FARGO & COMPANY
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Mobile or digital wallet
|
| Date Received |
2025-01-14
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-14
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Complaint What Happened |
Money being sent to the wrong person or unauthorized XXXX transactions
|
| Consumer Consent Provided |
Consent provided
|
|
|
11692238
|
2025-01-22
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
WELLS FARGO & COMPANY
|
| Product |
Checking or savings account
|
| Sub Issue |
Banking errors
|
| Sub Product |
Savings account
|
| Date Received |
2025-01-22
|
| Submitted Via |
Web
|
| Company Response |
In progress
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-22
|
|
|
11771302
|
2025-01-23
|
Problem when making payments
|
Credit card
|
|
| Issue |
Problem when making payments
|
| Timely |
Yes
|
| Company |
WELLS FARGO & COMPANY
|
| Product |
Credit card
|
| Sub Issue |
Problem during payment process
|
| Sub Product |
Store credit card
|
| Date Received |
2025-01-23
|
| Submitted Via |
Web
|
| Company Response |
In progress
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-23
|
| Consumer Consent Provided |
Other
|
|
|
11629217
|
2025-01-19
|
Other features, terms, or problems
|
Credit card
|
|
| Issue |
Other features, terms, or problems
|
| Timely |
Yes
|
| Company |
WELLS FARGO & COMPANY
|
| Product |
Credit card
|
| Sub Issue |
Other problem
|
| Sub Product |
General-purpose credit card or charge card
|
| Date Received |
2025-01-19
|
| Submitted Via |
Web
|
| Company Response |
In progress
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-19
|
|
