|
11221481
|
2024-12-20
|
Confusing or missing disclosures
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Confusing or missing disclosures
|
| Timely |
Yes
|
| Company |
Remitly, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
International money transfer
|
| Date Received |
2024-12-20
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-12-20
|
|
|
10744365
|
2024-11-09
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Remitly, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Foreign currency exchange
|
| Date Received |
2024-11-09
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-11-15
|
| Consumer Consent Provided |
Consent not provided
|
|
|
11114396
|
2024-12-11
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Remitly, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
International money transfer
|
| Date Received |
2024-12-11
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-12-11
|
| Complaint What Happened |
I am a XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX was taken, and I was blackmailed to send the recipient money under the guise that I was sending money to my fiance in the XXXX. I have all the records, including what bank the money went to, down to the account number and city. If there is any way we can locate that money and put the scammer behind bars I am willing to cooperate. This was done against my will.
This incident took place on Monday, XX/XX/XXXX in the morning, around XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX account, and had me send {$1900.00} to an account in tXXXX XXXX XXXX XXXX XXXXXXXX. That account is still open and action can be taken against it. They tried to do another money transfer by me but by this point I decided to fight back.
At that point I decided to fight back. I contacted my bank and closed off all of my accounts and also filed for a claim/dispute, and put in my statement. The second transaction never went though but I'm still missing the first amount that was taken, {$1900.00}. Again I'm willing to cooperate, if there's a chance I can get my stolen money back, I will do it.
|
| Consumer Consent Provided |
Consent provided
|
|
|
4815267
|
2021-10-16
|
Money was not available when promised
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Money was not available when promised
|
| Timely |
Yes
|
| Company |
Remitly, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
International money transfer
|
| Date Received |
2021-10-16
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-10-16
|
| Complaint What Happened |
I tried to transfer XXXX XXXX yesterday evening through Remitly using their express option, and was promised the transfer would go through by XXXX PDT on XX/XX/XXXX. It did not go through yet as of XXXX the next day XX/XX/XXXX where we are in XXXX XXXX This is actually the 6th time this has happened using this service. I reached out to support and had to wait 30 mins for an online chat, and was connected to 2 different reps because they kept disconnecting. I finally called and got connected to someone who's phone service was so bad I could barely hear a word they were saying. They told me the issue is with the bank 's side but at this point we have used both XXXX and XXXX as the receiving account, the latter of which is not even an actual bank it is an instant service, and had this issue regardless. I just spoke with the 3rd Remitly rep and I could barely hear him over the phone but he said there is nothing they can do, we just have to wait until MONDAY. We are stranded with no money the entire weekend and no way to pay our rent. I asked if they could just refund the money, and they told me it would take 10 business days so it would be better to just wait. At this point the money is just in limbo and I don't know if I will ever receive it. I will never use this service again.
|
| Consumer Consent Provided |
Consent provided
|
|
|
4872522
|
2021-11-03
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Remitly, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
International money transfer
|
| Date Received |
2021-11-03
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-11-03
|
| Complaint What Happened |
On XX/XX/2021 I used the services of Remitly to send {$220.00} dollars to the XXXX XXXX and in the XXXX XXXX XXXX used XXXX XXXX to make a home delivery.
I received a delivery notification and since I had use Remitly services before without any incident, I believed the funds were delivered.
The following Month the recipient call me to make sure I send the funds I normally send on a montly basis because he had not receive the Month of XXXX and that landed the recipient in hardship.
I asked him to contact XXXX XXXX in the XXXX and the very next day he showed up in person ti inquire about the missing delivery and he was told that there such transaction never occurred and that Remitly never send such transfer, I called Remitly Customer Service and remitly contacted XXXX XXXX to inquire about the transfer in question, XXXX XXXX responded to Remitly with a receipt bearing a signature which was not the recipient signature So there you have it, XXXX XXXX told the intended recipient that such transfer never occurred meanwhile, XXXX XXXX acknowledged to Remitly that they received the transaction and produced a bogus receipt claiming they had delivered the funds.
The next day I asked the intended recipient to go back in possession of proof of the transaction and a copy of the receipt the supplied Remitly with.
When confronted, someone at XXXX XXXX produced another receipt bearing the recipient legitimate signature, the thing was that such receipt was was for a different amount and sent by someone else on the same date but at a different time which the recipient received.
For the record, I have a copy of such receipt with the recipient signature and another copy of a produced receipt without the recipient signature but bearing someone else.
I would also like to state that Remitly Customer Service Representative judging by the noise around the conversation sounded like he was sitting in a bar and was likely speaking from somewhere in XXXX XXXX XXXX.
Remitly did nothing further to investigate my claim and when presented with the proof all they said was well, XXXX XXXX claims they delivered and there is nothing we can do.
|
| Consumer Consent Provided |
Consent provided
|
|
|
3845039
|
2020-09-14
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Other transaction problem
|
| Timely |
Yes
|
| Company |
Remitly, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
International money transfer
|
| Date Received |
2020-09-14
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2020-09-14
|
| Consumer Consent Provided |
N/A
|
|
|
3657173
|
2020-05-18
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
| Tags |
Servicemember
|
| Issue |
Other transaction problem
|
| Timely |
Yes
|
| Company |
Remitly, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
International money transfer
|
| Date Received |
2020-05-18
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2020-05-18
|
| Complaint What Happened |
On XX/XX/2020, I sent {$1000.00}, Tk. XXXX ( fee {$4.00} ) via Remitly to my visiting brother in XXXX because of their competitive rate for up to {$1000.00}. My 1st attempt to send money was cancelled because my bank decline for verification. I chatted ( chat is open for transaction is progress ) with one of their rep who asked me to reinitiate transfer again, and I sent again. This time, I verified with my bank, and it was delivered on XX/XX/2020 via Remitlys agent bank XXXX XXXX XXXX XXXX to my brothers bank XXXX XXXX XXXX. However, XXXX agent bank XXXX recalled the funds on XX/XX/2020 stating it is a duplicate payment. According to my brother statement there is only one payment from me on XX/XX/2020. My brother, XXXX XXXX, received another Tk. XXXX on XX/XX/2020 from another sender name XXXX XXXX. However, Remitly agent XXXX or XXXX XXXX XXXX did not explain duplicate payment from me XXXX XXXX.
I tried to contact Remitly on XX/XX/2020 but found that their email, phone and chat is NOT AVAILABLE due to COVID-19. This was suspicious to me that email too was unavailable. I replied to an email from Remitly on XX/XX/2020, stating the situation. I got an response that email is not available.
Now, I have no choice but to report this to authorities.
|
| Consumer Consent Provided |
Consent provided
|
|
|
4009028
|
2020-12-13
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Remitly, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
International money transfer
|
| Date Received |
2020-12-13
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2020-12-31
|
| Complaint What Happened |
XXXX was taken from my debt card from Remitly without my permission The website is called Remitly.com
|
| Consumer Consent Provided |
Consent provided
|
|
|
3644067
|
2020-05-09
|
Money was not available when promised
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Money was not available when promised
|
| Timely |
Yes
|
| Company |
Remitly, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
International money transfer
|
| Date Received |
2020-05-09
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2020-05-09
|
| Complaint What Happened |
I sent {$570.00} to my Account in XXXX on XXXX XX/XX/2020 by Remitly. Its not deposited to my account. They dont have any customer service. Customer chat, phone and Email is unavailable. So I cant get any help from Remitly. Transfer XXXX XXXX. Also lots of people complain same problem with Remitly in reviews. Hopefully I will get help from consumer finance. Please take a action about this matter. Thanks
|
| Consumer Consent Provided |
Consent provided
|
|
|
3218981
|
2019-04-22
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Other transaction problem
|
| Timely |
Yes
|
| Company |
Remitly, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
International money transfer
|
| Date Received |
2019-04-22
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2019-04-22
|
| Complaint What Happened |
I received from you the following statement : XXXX This case was closed.
This complaint appears to be about the same issues as your earlier complaint.
This complaint appears to be about the same issues as a complaint weve already processed for you. The complaint number for the complaint weve already processed for you is XXXX. This repeat complaint is now closed. There will be no further action on this complaint.
Keep track of the original complaint numberXXXXso you can track its status and receive the company response on your Consumer Portal or by calling us.
HOWEVER, THE CLOSED ACCOUNT IS WITH " REMITLY '' AND THE SECOND IS WITH " XXXX XXXX. '' Both vendors refused to accept my transfers.
XXXX XXXX did something to blackball my name. Remitly accepted my transfer than one day later returned money and fee to my checking account. Remitly then closed my account.
Something is wrong somewhere. Please find out why REMITLY acted in such an unprofessional way. Why did they act that way? Get their reason and we will begin to get a handle on the problem.
I tried calling both XXXX XXXX AND REMITLY without any success. Both companies don't make it available for me to talk to the individual that can slove my problem. And that's the reason I come to you.
Sincerely, XXXX XXXX XXXX
|
| Consumer Consent Provided |
Consent provided
|
|
|
10524655
|
2024-10-21
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Other transaction problem
|
| Timely |
Yes
|
| Company |
Remitly, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
International money transfer
|
| Date Received |
2024-10-21
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-10-21
|
| Consumer Consent Provided |
Consent not provided
|
|
|
4153808
|
2021-02-20
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Other transaction problem
|
| Timely |
Yes
|
| Company |
Remitly, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
International money transfer
|
| Date Received |
2021-02-20
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-02-20
|
| Consumer Consent Provided |
Consent not provided
|
|
|
3835011
|
2020-09-08
|
Money was not available when promised
|
Money transfer, virtual currency, or money service
|
|
| Tags |
Servicemember
|
| Issue |
Money was not available when promised
|
| Timely |
Yes
|
| Company |
Remitly, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
International money transfer
|
| Date Received |
2020-09-08
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2020-09-16
|
| Complaint What Happened |
On Sunday XX/XX/2020, I used the Company called Remitly to send money ( {$1000.00} USD ) to my dad who lives in XXXX XXXX. This transaction normally takes 2 business days maximum to be delivered to my dad and was promised that it will be delivered by Wednesday XX/XX/2020. Unfortunately, the money has not yet been delivered. I called Remitly on Friday XX/XX/2020 to inquire about this and was told that they communicated with the company they used in XXXX XXXX and that the money will be delivered by the end of the day. The money was not delivered and on Sunday, I contacted Remitly through their online service to return my money since they had not delivered the money and was told that they could not refund me the money and all they can do is email the company in XXXX XXXX to find out what happened. It is Tuesday XXXX XXXX and my father has not yet received any money nor have I been contacted by the company. I want my money returned to me. Remitly is not helping me at all. I need help.
|
| Consumer Consent Provided |
Consent provided
|
|
|
3642395
|
2020-05-07
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Other transaction problem
|
| Timely |
Yes
|
| Company |
Remitly, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
International money transfer
|
| Date Received |
2020-05-07
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2020-05-07
|
| Consumer Consent Provided |
N/A
|
|
|
7938850
|
2023-12-02
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Tags |
Servicemember
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Remitly, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
International money transfer
|
| Date Received |
2023-12-02
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-12-02
|
| Complaint What Happened |
On XX/XX/2023, at XXXX I send myself ( recipients name : XXXX XXXX XXXX XXXX and transaction number : XXXX XXXX XXXX XXXX ) through Remitly, {$2900.00} to my XXXX bank ending in XXXX. The transfer was held for more information. I send that information on XX/XX/2023. On XX/XX/2023 a someone claiming to be from Remitly called to discuss the issue. They identified me with my name and the exact amount that I was transferring. They said that the bank was still verifying the funds but that they would change the verification officials. They didnt ask me any information nor did I provide any of my passwords or data. When I went to check on the transaction it was complete but someone had changed the transfer number XXXX XXXX XXXX XXXX, the recipient to a XXXX XXXX XXXX XXXX, and the bank account to one ending in XXXX. This change was done without my authorization. I called Remitly and was routed to their fraud department that said that they would close my account, look into the matter, and to go file a claim with my bank. The representative said that this was a case of fraud and that they would work with my bank to return my money and shut down my Remitly account. He noted that I only ever send to my own account and this was suspect to him. At my bank they said that it was on Remitly to refund my stolen money as on their end the transaction was legitimate. When I called back to Remitly they quickly changed their tune and said it was not fraud and I had authorized the rerouting. I asked how they knew it was me that rerouted the funds, they said I spoke through them through text and confirmed via a text sending a temporary password. I never spoke to them nor did I receive a text from them. They said that they had my IP address of my phone as XXXX XXXX. On that day I was not in XXXX XXXX either. When I asked for the full bank account of where the money went to pursue the case through XXXX legal system, they said they would not provide it.
|
| Consumer Consent Provided |
Consent provided
|
|
|
8345576
|
2024-02-14
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Remitly, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
International money transfer
|
| Date Received |
2024-02-14
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-02-16
|
| Complaint What Happened |
XX/XX/year> i used company Remitly to send {$9000.00} dollar to XXXX to my kusin.Money didnt go true and Remitly refuse to refund money.
I call them every 3 day and they said, ,No problem,, WE will return you money but they still refuse to do.
is already 5 mounth they dont return my money {$9.00} XXXX XXXX XXXX XXXX!!!!!
|
| Consumer Consent Provided |
Consent provided
|
|
|
3785476
|
2020-08-07
|
Money was not available when promised
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Money was not available when promised
|
| Timely |
Yes
|
| Company |
Remitly, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
International money transfer
|
| Date Received |
2020-08-07
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2020-08-07
|
| Complaint What Happened |
Use remitly to send urgent money abroad, believing that they will deposit in " minutes '' as their advertising says and beo it takes around 6 hours for the shipment. I used the service on XX/XX/2020 at XXXX XXXX, in total it was XXXX dollars and they told me XXXX for the shipment. I expected to receive the money in minutes as its advertising says but then I realize that an email arrives saying that it would be delivered on XX/XX/2020 at XXXX XXXX. This is not an Express service as advertised. I feel cheated by this company.
Now I have to go out and look for where to send the urgent money because it does not work for me 6 hours later. I need it in " minutes '' in the destination account.
|
| Consumer Consent Provided |
Consent provided
|
|
|
8376084
|
2024-02-19
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Other transaction problem
|
| Timely |
Yes
|
| Company |
Remitly, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
International money transfer
|
| Date Received |
2024-02-19
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-02-19
|
| Complaint What Happened |
I bought a camera from a woman on XXXX, she said that the app to use to send her the money was Remitly as shes from the XXXX. I went and tried to send her the money and Remitly told me the transaction did not go through but they STILL took money out of my account. Thats fraud and Ive never seen any money transfer service deny a transaction but still take money out of someones account. There is absolutely 0 reason why the transaction shouldnt have gone through. They refused to tell me why my transaction didnt go through and why my account was deleted. They said Id get my money back in up to 10 days but multiple other people had this same issue and said they never got their money back or waited up to 3 months. I contacted their customer service team and they were no help at all. Thats absolute ludicrous!!! They are a scam company and apparently they engage in money laundering!!!!
|
| Consumer Consent Provided |
Consent provided
|
|
|
8137252
|
2024-01-10
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Remitly, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
International money transfer
|
| Date Received |
2024-01-10
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-01-10
|
| Complaint What Happened |
On XX/XX/XXXX I initiated a transfer ( XXXX ) of {$3100.00} from my US account to my international account.
On XX/XX/XXXX I received a notification that the transfer had been completed. As of XX/XX/XXXX, the money has not been delivered to the account. I have provived Remitly with copies of my official bank statement that show the money was never received.They claim that they spoke with my bank and that my bank told them the money was received. I asked them for copies of these communications with my bank ( They refuse to provide them ) because my bank told me they have not been contacted by Remitly, and they have not received any funds from Remitly.
I have called Remitly on XXXX different occations and have been told different stories about what's going on, including : A ) The transaction is complete and I'm mistaken B ) My bank is closed ( lt 's not ) C ) Remitly will email their partner and get back to me ( they don't ) D ) Remitly is conducting an investigation and I'll hear back in 24-48 hours ( l never hear back ) I have checked with my bank multiple times and have checked the account multiple times. They money simply isn't there. My bank statements don't show the transaction anywhere and my bank tells me Remitly never transfered these funds.
I have asked Remitly repeatedly to provide me with the emails they claim to have received from my bank stating the funds were deposited but they can't/wo n't. I have also asked to speak with the " internal department '' conducting the " investigation '' but have been told that I can't speak with them and that they will contact me once the investigation is completed. Each time I have been told that the investigation will take 1-3 days and I never hear back at the end of the 3 days. When I call or chat with customer service they repeat all of the above again.
Last week I was told the final investigation would be completed and I would get a resolution today XX/XX/XXXX. When I called today I was told all of the above again and now they are supposedly conducting a new investigation.
The {$3100.00} was meant to be a mortgage payment for my mom 's house. The bank is now charging late and overdraft fees because the money is not in the account for them to withdraw so Remitly is not only refusing to deliver/refund the funds but they are also costing me time and money.
|
| Consumer Consent Provided |
Consent provided
|
|
|
8097682
|
2024-01-03
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Remitly, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
International money transfer
|
| Date Received |
2024-01-03
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-01-03
|
| Complaint What Happened |
I find it utterly perplexing and frustrating that this how Remitly, chooses to respond to a serious complaint - by choosing to side with the scammers and thieves that pose a significant threat to every single one of your users. It's truly a disgrace!
How can you, in good conscience, provide such a bland and insincere response to a person who has been conned, and then sheepishly hide behind the vagueness of an 'internal information ' wall? Are you insinuating that providing me with all the information necessary to seek justice for the wrong done to me is breaching some sort of privacy code? Let 's get things straight - a scammer does not and should not hold the privilege of privacy when they blatantly infringe on the rights of innocent, hard-working individuals, thereby insinuating that I am at fault, instead of appropriately dealing with the real culprits at hand. Where is your urgency to track down these online predators and bring them to justice? It appears almost as if your company is more interested in washing its hands off the matter rather than actually dealing with the issue at hand.
Your suggestion that I should contact my financial provider to avoid 'additional scams ' is not only patronising but insufferably dismissive to the gravity of the situation. You mention it casually as you might suggest one to take an umbrella because there's a light drizzle outside. You seem to completely sideline the fact that I have been robbed!
Transparency and relentless pursuit for justice should be your mandate as an organisation in this crisis, but here you are, negligently putting up barriers. It's clearly evident whose side you're on, and I'm sorry to inform you - it's not the innocent victims '.
I was expecting more than just a cold, 'final ' response from a reputable institution like yours. Nevertheless, I thank you for showing me the real value you provide to your customers, and where your true loyalties lie- with the scammers and thieves.
I only requested data of my own account. And under their privacy and protection agreement which states this : Access Your Data & Data Portability You may request that we provide you a copy of your personal data held by us. This information will be provided without undue delay subject to certain exceptions or limitations, including if such provision adversely affects the rights and freedoms of others.
|
| Consumer Consent Provided |
Consent provided
|
|
|
7752650
|
2023-10-24
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Fraud or scam
|
| Timely |
No
|
| Company |
Remitly, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
International money transfer
|
| Date Received |
2023-10-24
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-10-27
|
| Complaint What Happened |
WIRE TRANSFER via REMITLY.COM ( for accommodations booked on XXXX through a company called XXXX to a " apartment owner '' called XXXX XXXX with a bank account at XXXX XXXXXXXX XXXX XXXX. ) : XXXX : None of the information below is my personal information. It is information related to the party who committed the fraud.
WIRE TRANSFER 1 Company : Remitly.com Date : XXXX Amount : {$3000.00} Recipient : XXXX XXXX XXXX Bank : XXXX XXXX, XXXXXXXX XXXX
Routing # : XXXX XXXX Code : XXXX WIRE TRANSFER 2 Company : Remitly.com Date : XXXX Amount : {$3000.00} Recipient : XXXX XXXX XXXX Bank : XXXX XXXX, XXXX XXXX
Routing # : XXXX XXXX Code : XXXX WIRE TRANSFER 3 Company : Remitly.com Date : XX/XX/ Amount : {$850.00} Recipient : XXXX XXXX XXXX Bank : XXXX XXXX, XXXX XXXX
Routing # : XXXX XXXX Code : XXXX WIRE TRANSFER 4 Company : Remitly.com Date : XXXX Amount : {$93.00} Recipient : XXXX XXXX XXXX Bank : XXXX XXXX, XXXX XXXX
Routing # : XXXX XXXX Code : XXXX
|
| Consumer Consent Provided |
Consent provided
|
|
|
4234905
|
2021-03-22
|
Money was not available when promised
|
Money transfer, virtual currency, or money service
|
|
| Tags |
Older American
|
| Issue |
Money was not available when promised
|
| Timely |
Yes
|
| Company |
Remitly, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
International money transfer
|
| Date Received |
2021-03-22
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-03-22
|
| Complaint What Happened |
I called Remitly but they are blaming overseas bank ( Ref # XXXX ) XX/XX/2021 I advise customers, please don't use Remitly to transfer money, 1st transaction would be excellent, when you will use it 2nd time, rate will be increased and duration will be extended and you have to wait couple of weeks before your receive the funds.
even my remittance was not received, I sent money on XX/XX/2021 and today is XX/XX/XXXX XXXX working days still waiting for money to be received, blaming my bank.
find some other companies to transfer your funds. REMITLEY IS NOT RELIABLE
|
| Consumer Consent Provided |
Consent provided
|
|
|
9729817
|
2024-08-06
|
Money was not available when promised
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Money was not available when promised
|
| Timely |
Yes
|
| Company |
Remitly, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
International money transfer
|
| Date Received |
2024-08-06
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-08-06
|
| Complaint What Happened |
On XX/XX/year>, I send {$720.00} to my extended family member name " XXXX XXXX '' in XXXX. The money was never received by him and the recipients bank is not able to see any information related to that transfer. The transaction reference number ( XXXX and XXXX ) provided by Remitly has no record on the recipients Bank and they are unable to check any details for the funds. Upon checking we realized that the XXXX last digits were wrongfully entered. Understanding the error I reached out to Remitly to rectify the situation and track the funds on multiple occasions but they are not providing any details of where the money was transferred and not modifying or refunding the amount. Please keep that in notes that prior to processing any funds I provided the Name, adress, XXXX account and all details has to match in order to process funds. XXXX number is use to locate the national bank ID, account number in case of error the money should be returned.
|
| Consumer Consent Provided |
Consent provided
|
|
|
7246633
|
2023-07-14
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Fraud or scam
|
| Timely |
No
|
| Company |
Remitly, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
International money transfer
|
| Date Received |
2023-07-14
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-07-14
|
| Consumer Consent Provided |
Consent not provided
|
|
|
4474607
|
2021-06-19
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Tags |
Older American
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Remitly, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
International money transfer
|
| Date Received |
2021-06-19
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-06-28
|
| Complaint What Happened |
I CONTACTED REMITLY AS SOMEONE TOOK OUT MONEY FROM MY BANK ACCOUNT, XXXXXXXX AND XXXX ON XXXX XXXX XXXX TH THAT I DID NOT AUTHORIZE NOR DID I EVER OPEN AN ACCOUNT BUT SOMEONE MUST HAVE GOT MY INFO AND DID THIS, AS I AM XXXX YEARS OLD ON SS AND NOW I HAVE NO MONEY IN MY ACCOUNT AND I HOPE YOU CAN HELP ME WITH THIS MATTER AND GET MY MONEY BACK, THANK YOU, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX NY XXXX XXXX
|
| Consumer Consent Provided |
Consent provided
|
|
|
4693725
|
2021-09-04
|
Opening an account
|
Checking or savings account
|
|
| Issue |
Opening an account
|
| Timely |
Yes
|
| Company |
Remitly, Inc.
|
| Product |
Checking or savings account
|
| Sub Issue |
Account opened as a result of fraud
|
| Sub Product |
Checking account
|
| Date Received |
2021-09-04
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-09-21
|
| Complaint What Happened |
please help me. I don't know what's going on with this account but I ended up relationship and permanently open new account with this online banking no more.
|
| Consumer Consent Provided |
Consent provided
|
|
|
3588657
|
2020-04-01
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Other transaction problem
|
| Timely |
Yes
|
| Company |
Remitly, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
International money transfer
|
| Date Received |
2020-04-01
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2020-04-01
|
| Consumer Consent Provided |
N/A
|
|
|
5228429
|
2022-02-16
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Remitly, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
International money transfer
|
| Date Received |
2022-02-16
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-02-16
|
| Consumer Consent Provided |
N/A
|
|
|
3687761
|
2020-06-08
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Other transaction problem
|
| Timely |
Yes
|
| Company |
Remitly, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
International money transfer
|
| Date Received |
2020-06-08
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2020-06-08
|
| Complaint What Happened |
MY NAME IS XXXX XXXX. I LIVE IN XXXX XXXX XXXX XXXX NY XXXX. I HAVE USED REMITLY TO SEND MONEY TO XXXX TO MY BROTHER ON XX/XX/2020 FOR THE AMOUNT OF {$1000.00} AND ON THE RECEIPT SAYS THE MONEY WILL BE DEPOSITED TO MY BROTHER ACCOUNT ON XX/XX/XXXX BUT IT DIDN'T. MONEY TRANSFER REFERENCE NUMBER IS " XXXX ''. SO I REACHED OUT TO REMITLY CUSTOMER SERVICE PERSON NAME XXXX XXXX AND HE/SHE SAID TO PROVIDE THEM WITH RECIPIENT BANK STATEMENT SHOWS THE MONEY WASN'T DEPOSITED. REMITLY CUSTOMER SERVICE SAID WITHIN 48 HRS THEY WILL RESOLVE THIS ISSUE. I HAVE PROVIDE THEM WITH THE STATEMENT FROM THE RECIPIENT WHERE IT SHOWS NOTHING WAS DEPOSITED. SO ON XX/XX/2020 I HAVE REACHED OUT TO THEM AGAIN SINCE THEY DID GET BACK TO ME. SO I WAS ADVISED BY THE REPRESENTATIVE I WILL GET THE MONEY BACK TO MY ACCOUNT 7 BUSINESS DAYS. SO I REACHED OUT TO THEM AGAIN AFTER XXXX BUSINESS DAYS ON XX/XX/2020 AND SPOKE TO XXXX XXXX AND TOLD HIM ABOUT SEVEN BUSINESS DAYS AND HE SAID AFTER HE CHECKED AND HE SAID IT WILL TAKE 10 BUSINESS DAYS NOT 7 AND HE ALSO SAID THEY WILL EMAIL REGARDING THIS MATTER WITHIN 2HRS BUT NOTHING HAPPENED. SO I REACHED TO THEM AFTER 10 BUSINESS DAYS STILL NOTHING WAS DONE. NOW THEY ARE SAYING THEIR PARTNER BANK IN XXXX REJECTED THE FUND BUT THEY DID NOT SEND THE FUND BACK TO REMITLY AND THEY ARE WAITING ON THAT. I HAVE BEEN REACHING OUT TO THEM EVERY 2 TO 3 DAYS AND I BEING TOLD THE SAME THING FROM THEM. I FEEL LIKE THEY ARE WASTING TIME DOESN'T WANT TO GIVE ME MY MONEY BACK. PLEASE I REALLY NEED HELP WITH THIS MATTER. IT HAS BEEN MORE THAN A MONTH AND MY ISSUE HAS NOT BEEN RESOLVED BY REMITLY. I DO NOT WANT ANYONE TO TRUST THIS COMPANY BECAUSE MY UNCLE XXXX XXXX HE HAS THE SAME PROBLEM AND HE HAS TO FILE COMPLAIN AGAINST THEM TO GET HIS MONEY.
THANK YOU
|
| Consumer Consent Provided |
Consent provided
|
|
|
4856817
|
2021-10-29
|
Money was not available when promised
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Money was not available when promised
|
| Timely |
Yes
|
| Company |
Remitly, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
International money transfer
|
| Date Received |
2021-10-29
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-10-29
|
| Complaint What Happened |
I send money to my friend on XXXX And the amoun is {$410.00}.
The company shows the recipient recive that amount what she is not. I talk to company 4-5 time they give me UTR number : XXXX.
Still i m wating for tranfer.
|
| Consumer Consent Provided |
Consent provided
|
|
|
4176671
|
2021-03-02
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Other transaction problem
|
| Timely |
Yes
|
| Company |
Remitly, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
International money transfer
|
| Date Received |
2021-03-02
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-03-22
|
| Consumer Consent Provided |
N/A
|
|
