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COINBASE, INC.

Company Details

Name: COINBASE, INC.
Jurisdiction: New York
Legal type: FOREIGN BUSINESS CORPORATION
Status: Active
Date of registration: 27 Nov 2013 (11 years ago)
Entity Number: 4493297
ZIP code: 12207
County: New York
Place of Formation: Delaware
Address: 80 STATE STREET, ALBANY, NY, United States, 12207
Principal Address: one madison avenue, suites 2400 & 2500, NEW YORK, NY, United States, 10010

DOS Process Agent

Name Role Address
C/O CORPORATION SERVICE COMPANY DOS Process Agent 80 STATE STREET, ALBANY, NY, United States, 12207

Agent

Name Role Address
CORPORATION SERVICE COMPANY Agent 80 STATE STREET, ALBANY, NY, 12207

Chief Executive Officer

Name Role Address
ALESIA HAAS Chief Executive Officer 248 3RD STREET, #434, OAKLAND, CA, United States, 94607

History

Start date End date Type Value
2024-09-30 2024-09-30 Address 248 3RD STREET, #434, OAKLAND, CA, 94607, USA (Type of address: Chief Executive Officer)
2024-09-30 2024-09-30 Address 248 3RD STREET, #434, OAKLAND, CA, 92607, USA (Type of address: Chief Executive Officer)
2024-09-30 2024-09-30 Address 100 PINE STREET, SUITE 1250, SAN FRANCISCO, CA, 94111, USA (Type of address: Chief Executive Officer)
2024-09-30 2024-09-30 Address 548 MARKET STREET, #23008, SAN FRANCISCO, CA, 94104, USA (Type of address: Chief Executive Officer)
2023-11-28 2024-09-30 Address 80 STATE STREET, ALBANY, NY, 12207, 2543, USA (Type of address: Registered Agent)
2023-11-28 2023-11-28 Address 548 MARKET STREET, #23008, SAN FRANCISCO, CA, 94104, USA (Type of address: Chief Executive Officer)
2023-11-28 2023-11-28 Address 248 3RD STREET, #434, OAKLAND, CA, 94607, USA (Type of address: Chief Executive Officer)
2023-11-28 2024-09-30 Address 100 PINE STREET, SUITE 1250, SAN FRANCISCO, CA, 94111, USA (Type of address: Chief Executive Officer)
2023-11-28 2023-11-28 Address 248 3RD STREET, #434, OAKLAND, CA, 92607, USA (Type of address: Chief Executive Officer)
2023-11-28 2023-11-28 Address 100 PINE STREET, SUITE 1250, SAN FRANCISCO, CA, 94111, USA (Type of address: Chief Executive Officer)

Filings

Filing Number Date Filed Type Effective Date
240930017456 2024-09-27 AMENDMENT TO BIENNIAL STATEMENT 2024-09-27
231128003228 2023-11-28 BIENNIAL STATEMENT 2023-11-01
230209002287 2023-02-08 CERTIFICATE OF CHANGE BY ENTITY 2023-02-08
220822000953 2022-08-22 AMENDMENT TO BIENNIAL STATEMENT 2022-08-22
211101002016 2021-11-01 BIENNIAL STATEMENT 2021-11-01
191120060052 2019-11-20 BIENNIAL STATEMENT 2019-11-01
SR-65688 2019-01-28 CERTIFICATE OF CHANGE (BY AGENT) 2019-01-28
SR-65687 2019-01-28 CERTIFICATE OF CHANGE (BY AGENT) 2019-01-28
171101006822 2017-11-01 BIENNIAL STATEMENT 2017-11-01
151102008235 2015-11-02 BIENNIAL STATEMENT 2015-11-01

USAspending Awards. Contracts

Contract Type Award or IDV Flag PIID Start Date Current End Date Potential End Date
No data IDV 15M50024DA4400010 2024-07-01 No data No data
Unique Award Key CONT_IDV_15M50024DA4400010_1544
Awarding Agency Department of Justice
Link View Page

Award Amounts

Obligated Amount 0.00
Potential Award Amount 32522694.16

Description

Title AFD: CRYPTOCURRENCY MANAGED SERVICES - CLASS 1
NAICS Code 523160: COMMODITY CONTRACTS INTERMEDIATION
Product and Service Codes R499: SUPPORT- PROFESSIONAL: OTHER

Recipient Details

Recipient COINBASE INC
UEI CCKXXH3LHEE9
Recipient Address UNITED STATES, 550 WEST 34TH STREET 4TH FLOOR, NEW YORK, NEW YORK, NEW YORK, 100011304
DELIVERY ORDER AWARD 15M50024FA4400016 2024-07-01 2025-06-30 2029-06-30
Unique Award Key CONT_AWD_15M50024FA4400016_1544_15M50024DA4400010_1544
Awarding Agency Department of Justice
Link View Page

Award Amounts

Obligated Amount 6978346.66
Current Award Amount 6978346.66
Potential Award Amount 6978346.66

Description

Title AFD: CRYPTOCURRENCY MANAGED SERVICES - CLASS 1 BASE YEAR POP JULY 1, 2024 TO JUNE 30, 32025
NAICS Code 523160: COMMODITY CONTRACTS INTERMEDIATION
Product and Service Codes R499: SUPPORT- PROFESSIONAL: OTHER

Recipient Details

Recipient COINBASE INC
UEI CCKXXH3LHEE9
Recipient Address UNITED STATES, 550 WEST 34TH STREET 4TH FLOOR, NEW YORK, NEW YORK, NEW YORK, 100011304

CFPB Complaint

Complaint Id Date Received Issue Product
2604024 2017-08-14 Other service problem Money transfer, virtual currency, or money service
Issue Other service problem
Timely Yes
Company Coinbase, Inc.
Product Money transfer, virtual currency, or money service
Sub Product Virtual currency
Date Received 2017-08-14
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2017-08-14
Consumer Consent Provided Consent not provided
11682724 2025-01-22 Unauthorized transactions or other transaction problem Money transfer, virtual currency, or money service
Issue Unauthorized transactions or other transaction problem
Timely Yes
Company Coinbase, Inc.
Product Money transfer, virtual currency, or money service
Sub Product Mobile or digital wallet
Date Received 2025-01-22
Submitted Via Web
Company Response In progress
Consumer Disputed N/A
Date Sent To Company 2025-01-22
11488634 2025-01-12 Other service problem Money transfer, virtual currency, or money service
Issue Other service problem
Timely Yes
Company Coinbase, Inc.
Product Money transfer, virtual currency, or money service
Sub Product Virtual currency
Date Received 2025-01-12
Submitted Via Web
Company Response In progress
Consumer Disputed N/A
Date Sent To Company 2025-01-12
11449344 2025-01-09 Fraud or scam Money transfer, virtual currency, or money service
Issue Fraud or scam
Timely Yes
Company Coinbase, Inc.
Product Money transfer, virtual currency, or money service
Sub Product Virtual currency
Date Received 2025-01-09
Submitted Via Web
Company Response In progress
Consumer Disputed N/A
Date Sent To Company 2025-01-09
11657306 2025-01-17 Money was not available when promised Money transfer, virtual currency, or money service
Issue Money was not available when promised
Timely Yes
Company Coinbase, Inc.
Product Money transfer, virtual currency, or money service
Sub Product Virtual currency
Date Received 2025-01-17
Submitted Via Web
Company Response In progress
Consumer Disputed N/A
Date Sent To Company 2025-01-17
11737423 2025-01-22 Fraud or scam Money transfer, virtual currency, or money service
Tags Older American
Issue Fraud or scam
Timely Yes
Company Coinbase, Inc.
Product Money transfer, virtual currency, or money service
Sub Product Virtual currency
Date Received 2025-01-22
Submitted Via Web
Company Response In progress
Consumer Disputed N/A
Date Sent To Company 2025-01-22
11677839 2025-01-17 Money was not available when promised Money transfer, virtual currency, or money service
Issue Money was not available when promised
Timely Yes
Company Coinbase, Inc.
Product Money transfer, virtual currency, or money service
Sub Product Virtual currency
Date Received 2025-01-17
Submitted Via Web
Company Response In progress
Consumer Disputed N/A
Date Sent To Company 2025-01-17
11059322 2024-12-06 Fraud or scam Money transfer, virtual currency, or money service
Issue Fraud or scam
Timely Yes
Company Coinbase, Inc.
Product Money transfer, virtual currency, or money service
Sub Product Virtual currency
Date Received 2024-12-06
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2024-12-06
Complaint What Happened Fraudulent crypto transaction worth close to $ XXXX to fraudulent trading platform XXXX between XXXX and XXXX of XXXX.
Consumer Consent Provided Consent provided
11941941 2025-01-23 Money was not available when promised Money transfer, virtual currency, or money service
Issue Money was not available when promised
Timely Yes
Company Coinbase, Inc.
Product Money transfer, virtual currency, or money service
Sub Product Virtual currency
Date Received 2025-01-23
Submitted Via Web
Company Response Closed with monetary relief
Consumer Disputed N/A
Date Sent To Company 2025-01-23
11517065 2025-01-14 Fraud or scam Money transfer, virtual currency, or money service
Issue Fraud or scam
Timely Yes
Company Coinbase, Inc.
Product Money transfer, virtual currency, or money service
Sub Product Domestic (US) money transfer
Date Received 2025-01-14
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2025-01-14
11295007 2024-12-28 Other transaction problem Money transfer, virtual currency, or money service
Issue Other transaction problem
Timely Yes
Company Coinbase, Inc.
Product Money transfer, virtual currency, or money service
Sub Product Virtual currency
Date Received 2024-12-28
Submitted Via Web
Company Response In progress
Consumer Disputed N/A
Date Sent To Company 2024-12-28
11388355 2025-01-05 Fraud or scam Money transfer, virtual currency, or money service
Issue Fraud or scam
Timely Yes
Company Coinbase, Inc.
Product Money transfer, virtual currency, or money service
Sub Product Foreign currency exchange
Date Received 2025-01-05
Submitted Via Web
Company Response In progress
Consumer Disputed N/A
Date Sent To Company 2025-01-05
11066686 2024-12-07 Other service problem Money transfer, virtual currency, or money service
Issue Other service problem
Timely Yes
Company Coinbase, Inc.
Product Money transfer, virtual currency, or money service
Sub Product Virtual currency
Date Received 2024-12-07
Submitted Via Web
Company Response Closed with monetary relief
Consumer Disputed N/A
Date Sent To Company 2024-12-07
Complaint What Happened On XX/XX/year> at XXXX XXXX, using Coinbase, I sold all of the shares of the cryptocurrency XXXX by XXXX ( Transaction reference code XXXX ). The subtotal for what I received for selling my XXXX was {$360.00}, with an actual total of {$350.00}, and it was transferred out of XXXX and to my Coinbase account. My Coinbase account was set up with a previous phone number of mine that I no longer have access to, and in order to withdraw the {$350.00} from my Coinbase account and put it into my XXXX XXXX account, I have to verify my identity with an SMS verification code that can only be sent to this old phone number. I reached out to customer support to verify my identity with pictures of my drivers license and pictures of my face. I was told that it would take only XXXX minutes to verify, and that I would receive an email with the verification results. As of XXXX XXXX on XX/XX/year>, I have not yet received an email to continue the verification process. Online, Coinbase claims a wait time of up to 24 hours ; yet I still have no response. No human can be reached, nothing has been done to help my case no matter how many times I reach out for help, and I can not get my money from them because they will not help me. I have reached out to customer service, and keep getting put in an endless loop of a robot telling me to wait for a representative, and then the cycle repeating OR they drop my case when the estimated wait time runs out. There is no way I can call a human agent through this service because of the old phone number linked to my account, and the automated service is not handling my case. The conversation below was with their customer service AI. After reading about this exact same issue and mistreatment from numerous other Coinbase users, I decided to file a complaint with the CFPB in order to get Coinbase to handle my case, and allow me to retrieve the money from my account. Included are photos of my drivers license and face in order to prove my identity and ownership of the account.
Consumer Consent Provided Consent provided
11220326 2024-12-18 Fraud or scam Money transfer, virtual currency, or money service
Issue Fraud or scam
Timely Yes
Company Coinbase, Inc.
Product Money transfer, virtual currency, or money service
Sub Product Virtual currency
Date Received 2024-12-18
Submitted Via Web
Company Response In progress
Consumer Disputed N/A
Date Sent To Company 2024-12-18
11161538 2024-12-15 Money was not available when promised Money transfer, virtual currency, or money service
Issue Money was not available when promised
Timely Yes
Company Coinbase, Inc.
Product Money transfer, virtual currency, or money service
Sub Product Virtual currency
Date Received 2024-12-15
Submitted Via Web
Company Response In progress
Consumer Disputed N/A
Date Sent To Company 2024-12-15
11445667 2025-01-10 Other transaction problem Money transfer, virtual currency, or money service
Issue Other transaction problem
Timely Yes
Company Coinbase, Inc.
Product Money transfer, virtual currency, or money service
Sub Product Virtual currency
Date Received 2025-01-10
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2025-01-10
11184451 2024-12-17 Other service problem Money transfer, virtual currency, or money service
Issue Other service problem
Timely Yes
Company Coinbase, Inc.
Product Money transfer, virtual currency, or money service
Sub Product Virtual currency
Date Received 2024-12-17
Submitted Via Web
Company Response Closed with monetary relief
Consumer Disputed N/A
Date Sent To Company 2024-12-17
10765258 2024-11-13 Other transaction problem Money transfer, virtual currency, or money service
Issue Other transaction problem
Timely Yes
Company Coinbase, Inc.
Product Money transfer, virtual currency, or money service
Sub Product Virtual currency
Date Received 2024-11-13
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2024-11-13
Complaint What Happened I upgraded my phone and tried to access my Coinbase account. I was able to sign in but there was a restriction placed on my acoiunt so I could not do any transactions. I tried to call but literally after XXXX had to go to sleep. I tried for the next 2 days to use there live agent chat and chatted via text to almost XXXX different people who kept asking to repeat what I told the prior person. I followed there instructions with a photo ID selfie verification and also changed my password. The restriction was never lifted. They asked me to do it again. I did and still no removal of the access restriction. Ive spent now over XXXX hours dealing with this and as a busy business as physician, single father of XXXX, I dont have anymore time to waste.
Consumer Consent Provided Consent provided
11185087 2024-12-17 Other transaction problem Money transfer, virtual currency, or money service
Tags Older American
Issue Other transaction problem
Timely Yes
Company Coinbase, Inc.
Product Money transfer, virtual currency, or money service
Sub Product Virtual currency
Date Received 2024-12-17
Submitted Via Web
Company Response In progress
Consumer Disputed N/A
Date Sent To Company 2024-12-17
11193739 2024-12-18 Money was not available when promised Money transfer, virtual currency, or money service
Issue Money was not available when promised
Timely Yes
Company Coinbase, Inc.
Product Money transfer, virtual currency, or money service
Sub Product Virtual currency
Date Received 2024-12-18
Submitted Via Web
Company Response In progress
Consumer Disputed N/A
Date Sent To Company 2024-12-18
11439153 2025-01-09 Fraud or scam Money transfer, virtual currency, or money service
Issue Fraud or scam
Timely Yes
Company Coinbase, Inc.
Product Money transfer, virtual currency, or money service
Sub Product Virtual currency
Date Received 2025-01-09
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2025-01-09
11161373 2024-12-15 Fraud or scam Money transfer, virtual currency, or money service
Issue Fraud or scam
Timely Yes
Company Coinbase, Inc.
Product Money transfer, virtual currency, or money service
Sub Product Virtual currency
Date Received 2024-12-15
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2024-12-15
10668334 2024-11-03 Other transaction problem Money transfer, virtual currency, or money service
Issue Other transaction problem
Timely Yes
Company Coinbase, Inc.
Product Money transfer, virtual currency, or money service
Sub Product Virtual currency
Date Received 2024-11-03
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2024-11-03
Complaint What Happened I am writing to formally file a complaint regarding Coinbases withholding of my funds, totaling {$24000.00}, since XX/XX/year>. Despite being a long-time Coinbase customer with a verified account and engaging in only legitimate business activities, I have been provided with no timeline, explanation, or assurance as to when I will be able to access my own funds. On XX/XX/year>, I attempted to withdraw {$24000.00}, which was immediately flagged by Coinbase and placed under a " review '' process. I was assigned a case number of XXXX, but the only information I received was that my account is under review. No details have been provided about the reason for this hold or any expected timeline for resolution, which leaves me with significant financial uncertainty. This delay is causing severe financial strain, as I have credit card bills due soon, and any delay in paying these bills will result in financial loss from late fees and interest charges. My funds have been held without any clarity or explanation, and Coinbase 's silence on this matter is unacceptable for a platform that advertises itself as reliable and customer-centric. I urge you to prioritize this case and release my funds immediately. I am more than willing to provide any additional information required to facilitate the review process, but withholding my funds without transparency or a clear path to resolution is both stressful and financially damaging. I kindly request an immediate resolution to this matter. I look forward to your prompt response and the release of my funds.
Consumer Consent Provided Consent provided
11160541 2024-12-15 Fraud or scam Money transfer, virtual currency, or money service
Tags Older American
Issue Fraud or scam
Timely Yes
Company Coinbase, Inc.
Product Money transfer, virtual currency, or money service
Sub Product Virtual currency
Date Received 2024-12-15
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2024-12-15
11065295 2024-12-08 Other transaction problem Money transfer, virtual currency, or money service
Issue Other transaction problem
Timely Yes
Company Coinbase, Inc.
Product Money transfer, virtual currency, or money service
Sub Product Virtual currency
Date Received 2024-12-08
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2024-12-08
Complaint What Happened I discovered I was unable to access my account. I had somehow been signed out completely. I attempted to sign back into account but was told I need a two step verification which would only be achieved by submitting documentation ( drivers license ) and personal photo. I received an email stating my identification was verified and to sign in through the email to the account making sure to update the verification process. I signed in using username and password however the system stated I needed additional verification to access the account. I tried multiple times to contact customer service but was unable because a sign in is required to speak with customer service, which I can not accomplish because the system will not allow me to sign in.
Consumer Consent Provided Consent provided
7015610 2023-05-24 Other transaction problem Money transfer, virtual currency, or money service
Issue Other transaction problem
Timely Yes
Company Coinbase, Inc.
Product Money transfer, virtual currency, or money service
Sub Product Domestic (US) money transfer
Date Received 2023-05-24
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2023-05-24
Complaint What Happened Complaint against XXXX XXXX XXXXXXXX. Claim number XXXX and XXXX Against XXXX XXXXXXXX XXXX Customer Advocate XXXX XXXX XXXX XXXX XX/XX/XXXX. XXXX This is his email. Against NJ banking and Insurance XXXX XXXX XXXX DOBI ) on XX/XX/XXXX. XXXX XXXX. XXXXXXXX XXXX XXXX XXXX Her email is XXXX XXXX Coinbase support case number XXXX on XX/XX/XXXX. XXXX from Coinbase Customer complaint officer ( XXXX ) have responded back to me that he also got a complain letter from NJ Banking and insurance and will resolve the issues directly with DOBI and he closed a case on me. Dear Sir or Madam : I am a victim of fraud from Coinbase wherein my money was taken by Coinbase through a wire transfer from XXXX XXXX XXXX. Money was sent from my XXXX XXXX XXXX personal checking account. On XX/XX/XXXX for {$55000.00} On XX/XX/XXXX for {$25000.00} On XX/XX/XXXX for {$50000.00} Total of {$130000.00} I initially filed a fraud complaint against XXXX XXXXXXXX XXXX with the New Jersey Department of Banking and Insurance. Upon investigation by the NJ Division, it was proven by XXXX XXXX XXXX that MY MONEY WAS TRANSFERRED BY WIRE TO COINBASE. I also have proof to show that Coinbase has received the funds. However, I have requested Coinbase to return my funds and Coinbase is fraudulently holding my monies and is refusing to return the amount of {$130000.00} deposited by a wire transfer. The funds were wired : My account is with XXXX XXXX XXXXXXXX. From XXXX XXXX XXXXXXXX, I transferred the funds to XXXX XXXXXXXX XXXX which holds the funds for Coinbase. In sum, I am a victim of fraud either from XXXX XXXX XXXX or Coinbase or the XXXX XXXXXXXX XXXX ; they are playing the blame game with me and I am getting nowhere. I respectfully urge a full investigation of the fraud which is being perpetrated upon me in this matter. I can be reached at XXXX XXXX XXXX. Please feel free to contact me if you need any further information. Thank you for your help and cooperation.
Consumer Consent Provided Consent provided
7110590 2023-06-13 Fraud or scam Money transfer, virtual currency, or money service
Tags Older American
Issue Fraud or scam
Timely Yes
Company Coinbase, Inc.
Product Money transfer, virtual currency, or money service
Sub Product Virtual currency
Date Received 2023-06-13
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2023-06-13
Complaint What Happened Commencing on or around XX/XX/2022, I fell victim to a multilayered scam operation orchestrated by XXXX ( the Fraudsters or the Company ), with the design, development, manufacturing, promoting, marketing, distributing, labeling, and/or sale of illegal and outright fraudulent investment services, all of which aim at contributing to the goal of robbing and defrauding clients through a predetermined cycle of client losses to gains in the equivalent of XXXX XXXX which were transferred from my wallet utilizing your services.
Consumer Consent Provided Consent provided
7269126 2023-07-18 Fraud or scam Money transfer, virtual currency, or money service
Issue Fraud or scam
Timely Yes
Company Coinbase, Inc.
Product Money transfer, virtual currency, or money service
Sub Product Virtual currency
Date Received 2023-07-18
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2023-07-18
Complaint What Happened On XX/XX/2023 I called Coinbase support because I had purchased XXXX token and value was not in my coinbase wallet. Tech support helped me find some of my XXXX tokens. This is where things got weird. I had been holding onto XXXX XXXX tokens since they showed up in my coinbase wallet. I just assumed it was an airdrop or was sent to my wallet but I cant find the transaction Hash. So I just left them in my wallet. Well during my tech support call with Coinbase, Coinbase told me to delete and redownload the app. Which I did. They also told me to renter my XXXX word Seed phrase which I did. But when I was logged into coinbase wallet. My XXXX tokens had Vanished. I hope my call to coinbase wasnt spoofed with is a hacking thing. But if I wasnt spoofed and someone didnt steal my funds. Then during my call with coinbase they stole my tokens. Its been very stressful loosing my tokens. Which at the time was only a {$2000.00} value but for holding them for so long why did the fund disappear. I think coinbase took my tokens because of a weird guess is. Is your holding XXXX it should be at a higher value and I was gifted those tokens or airdropped. Coinbase doesnt want to believe that those tokens are worth more and have not been honoring the value of these tokens. So they stool them. But I will not stop till this situation has been resolved. They keep closing my case # XXXX trying to say I didnt have the funds because I dont have a ether scan hash to search my value but its because I never swapped or moved or sold those tokens in my wallet. I believe the fraud my tokens. Im going up against a firm that can edit and change info so its going to be hard but I have been saving screen shots of my investment since I began with XXXX investing and I would like them to return my funds back into my wallet! This isnt fair to the investor. And I hope I wasnt spoofed and my funds was stolen by a hacker. I would like to believe coin is just holding onto my fund till after do kwons court with XXXX token but XXXX not sure. Thank you for your help on resolving this matter with Coinbase stealing my funds
Consumer Consent Provided Consent provided
10910187 2024-11-23 Fraud or scam Money transfer, virtual currency, or money service
Issue Fraud or scam
Timely Yes
Company Coinbase, Inc.
Product Money transfer, virtual currency, or money service
Sub Product Virtual currency
Date Received 2024-11-23
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2024-11-23
Consumer Consent Provided Consent not provided
10943038 2024-11-26 Fraud or scam Money transfer, virtual currency, or money service
Issue Fraud or scam
Timely Yes
Company Coinbase, Inc.
Product Money transfer, virtual currency, or money service
Sub Product Virtual currency
Date Received 2024-11-26
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2024-11-27
Complaint What Happened XX/XX/2024, my Coinbase account was hacked, and over {$65000.00} was stolen. Despite having two-factor authentication ( 2FA ) and biometric security enabled, my account was compromised. I pay for a data monitoring service that confirmed my personal information was never leaked or found on the dark web, suggesting the breach occurred internally at Coinbasesomething local law enforcement also believes. Heres where it gets frustrating : I reported the incident to Coinbase just an hour after the theft, but their support team was unhelpful and lacked technical expertise. They told me they would " investigate, '' but all I received were generic responses. Their policy? They cant reverse or reimburse transactions confirmed on the blockchain, leaving me high and dry. Coinbase 's user agreements limit their liability, meaning you can't take them to court for breaches like this. Instead, you're stuck with small claims court or arbitrationhardly a fair solution for such a significant loss. As an institution, Coinbase does not stand by its users. The risks of investing on their platform far outweigh any potential rewards.
Consumer Consent Provided Consent provided
5668636 2022-06-14 Fraud or scam Money transfer, virtual currency, or money service
Issue Fraud or scam
Timely Yes
Company Coinbase, Inc.
Product Money transfer, virtual currency, or money service
Sub Product Virtual currency
Date Received 2022-06-14
Submitted Via Web
Company Response Closed with explanation
Consumer Disputed N/A
Date Sent To Company 2022-06-14
Complaint What Happened I wish to complain about Coinbase Inc. I was a victim of scam fraud by bsxstar.com through Coinbase Inc for the amount of XXXX. When i new that i was scammed i immediately contacted Coinbase Inc and was told that there nothing could be done about my problem. I believe that this response in unfair especially for the amount of money that is involved. I suffered from XXXX from this situation until now because i have been waiting for their response but it has been months of settling from them but they refused and closed my case. I am so hopeless and I have decided to bring up my case in your institution hoping you could help me. I was ready to take my life because i have been refused to be helped by the Authorities and by Bank companies and especially the Coinbase company but i believe that there is still hope for me. I look forward to hearing from you. Thank you so much. Sincerely, XXXX XXXX
Consumer Consent Provided Consent provided

Date of last update: 26 Mar 2025

Sources: New York Secretary of State