|
11554719
|
2025-01-15
|
Problem with a company's investigation into an existing problem
|
Credit reporting or other personal consumer reports
|
|
| Issue |
Problem with a company's investigation into an existing problem
|
| Timely |
Yes
|
| Company |
MoneyLion Inc.
|
| Product |
Credit reporting or other personal consumer reports
|
| Sub Issue |
Their investigation did not fix an error on your report
|
| Sub Product |
Credit reporting
|
| Date Received |
2025-01-15
|
| Submitted Via |
Web
|
| Company Response |
Closed with non-monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-15
|
|
|
11078507
|
2024-12-09
|
Incorrect information on your report
|
Credit reporting or other personal consumer reports
|
|
| Issue |
Incorrect information on your report
|
| Timely |
Yes
|
| Company |
MoneyLion Inc.
|
| Product |
Credit reporting or other personal consumer reports
|
| Sub Issue |
Account information incorrect
|
| Sub Product |
Credit reporting
|
| Date Received |
2024-12-09
|
| Submitted Via |
Web
|
| Company Response |
Closed with non-monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-12-09
|
| Company Public Response |
Company believes complaint is the result of an isolated error
|
| Complaint What Happened |
I am writing to formally file a complaint regarding an issue with my XXXX XXXX XXXX account. My loan payments are set to be automatically drafted from my checking account every XXXX weeks, and these payments are consistently documented in your app, website, and my checking account records. However, on Monday morning, I was shocked to discover a XXXX late payment reported on my credit report. This error has caused my XXXX XXXX to drop by nearly XXXX points, which is both surprising and unacceptable, especially given that I have never missed a payment. I contacted your customer service team but was unable to receive any assistance in resolving this matter. I request immediate action to correct this mistake and have my XXXX XXXX restored to its previous standing, as this inaccurate reporting is severely affecting my credit. Since my payments have always been timely and automatically drafted as per your account requirements, I expect this issue to be resolved promptly. Please treat this matter with urgency, and I would appreciate a response detailing the steps being taken to rectify this situation.
|
| Consumer Consent Provided |
Consent provided
|
|
|
11661594
|
2025-01-17
|
Unexpected fees
|
Payday loan, title loan, personal loan, or advance loan
|
|
| Issue |
Unexpected fees
|
| Timely |
Yes
|
| Company |
MoneyLion Inc.
|
| Product |
Payday loan, title loan, personal loan, or advance loan
|
| Sub Product |
Other advances of future income
|
| Date Received |
2025-01-17
|
| Submitted Via |
Phone
|
| Company Response |
In progress
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-17
|
| Consumer Consent Provided |
N/A
|
|
|
11490928
|
2025-01-12
|
Incorrect information on your report
|
Credit reporting or other personal consumer reports
|
|
| Issue |
Incorrect information on your report
|
| Timely |
Yes
|
| Company |
MoneyLion Inc.
|
| Product |
Credit reporting or other personal consumer reports
|
| Sub Issue |
Account status incorrect
|
| Sub Product |
Credit reporting
|
| Date Received |
2025-01-12
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-12
|
|
|
11747185
|
2025-01-24
|
Problem with a company's investigation into an existing problem
|
Credit reporting or other personal consumer reports
|
|
| Issue |
Problem with a company's investigation into an existing problem
|
| Timely |
Yes
|
| Company |
MoneyLion Inc.
|
| Product |
Credit reporting or other personal consumer reports
|
| Sub Issue |
Their investigation did not fix an error on your report
|
| Sub Product |
Credit reporting
|
| Date Received |
2025-01-24
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-24
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
|
|
11316091
|
2024-12-29
|
Confusing or misleading advertising or marketing
|
Debt or credit management
|
|
| Tags |
Servicemember
|
| Issue |
Confusing or misleading advertising or marketing
|
| Timely |
Yes
|
| Company |
MoneyLion Inc.
|
| Product |
Debt or credit management
|
| Sub Product |
Credit repair services
|
| Date Received |
2024-12-29
|
| Submitted Via |
Web
|
| Company Response |
Closed with non-monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-12-29
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Complaint What Happened |
Saturday, XX/XX/year>, I called XXXX, MoneyLion Costumer Care.
I requested their domicile address where to send a payment by money order to avoid my checking account suddenly going negative.
I spoke with someone who told me, wait 2 minutes, at which time, returned to the call, and exclaimed, I can still request a deferment with app, without resolving to provide the information I requested.
Their autoboost and fee system is a g'mic.
|
| Consumer Consent Provided |
Consent provided
|
|
|
11177960
|
2024-12-16
|
Incorrect information on your report
|
Credit reporting or other personal consumer reports
|
|
| Issue |
Incorrect information on your report
|
| Timely |
Yes
|
| Company |
MoneyLion Inc.
|
| Product |
Credit reporting or other personal consumer reports
|
| Sub Issue |
Account status incorrect
|
| Sub Product |
Credit reporting
|
| Date Received |
2024-12-16
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-12-16
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Complaint What Happened |
On XX/XX/XXXX, Moneylion reported my account as past due, but in reality, it was not. I have a credit builder loan that I have used 2 times in the past with no issues, but this 3rd one is giving me very serious issues. I make manual payments to the account because my other checking account was hit with a fraud transaction over the summer, so it doesn't automatically go through. I paid all on them on time and one of the payments a deferment was granted to me as well. When I make manual payments, sometimes it skips the other payment date, for example, just recently I paid the account for XX/XX/XXXX payment but they credited the XX/XX/XXXX payment and not the XX/XX/XXXX payment. Even though now I'm ahead of my payments, they are still reporting the payments past due because it wasn't credited through autopay. If Moneylion doesn't remove the past due account on all 3 of my credit reports, I will sue Moneylion in court for FCRA violations.
|
| Consumer Consent Provided |
Consent provided
|
|
|
7478695
|
2023-08-30
|
Incorrect information on your report
|
Credit reporting or other personal consumer reports
|
|
| Issue |
Incorrect information on your report
|
| Timely |
Yes
|
| Company |
MoneyLion Inc.
|
| Product |
Credit reporting or other personal consumer reports
|
| Sub Issue |
Account status incorrect
|
| Sub Product |
Credit reporting
|
| Date Received |
2023-08-30
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-08-30
|
| Complaint What Happened |
In accordance with the Fair Credit Reporting Act XXXX Account XXXX XXXXXXXX, has violated my rights. they have reported false information on my credit report and after multiple attempts to have it removed, they refuse to update it to current.
15 U.S.C 1681 section 602 A. States that I have rights to my privacy.
15 U.S.C 1681 Section 604 A Section 2 also states that a consumer reporting agency can not furnish an account without my written consent.
|
| Consumer Consent Provided |
Consent provided
|
|
|
7395620
|
2023-08-14
|
Charged fees or interest you didn't expect
|
Payday loan, title loan, or personal loan
|
|
| Tags |
Servicemember
|
| Issue |
Charged fees or interest you didn't expect
|
| Timely |
Yes
|
| Company |
MoneyLion Inc.
|
| Product |
Payday loan, title loan, or personal loan
|
| Sub Product |
Personal line of credit
|
| Date Received |
2023-08-14
|
| Submitted Via |
Web
|
| Company Response |
Closed with non-monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-08-14
|
| Company Public Response |
Company believes the complaint is the result of a misunderstanding
|
| Complaint What Happened |
Im in the military and I told them that I would like to close out my account in membership and they refuse to close out my membership and close out my loan I offered to pay the difference. They already have {$400.00} in reserves the balance currently XXXX XXXX
|
| Consumer Consent Provided |
Consent provided
|
|
|
6715308
|
2023-03-18
|
Problem when making payments
|
Payday loan, title loan, or personal loan
|
|
| Issue |
Problem when making payments
|
| Timely |
Yes
|
| Company |
MoneyLion Inc.
|
| Product |
Payday loan, title loan, or personal loan
|
| Sub Product |
Installment loan
|
| Date Received |
2023-03-18
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-03-18
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Complaint What Happened |
I have tried to pay off the loan multiple times but the Advocacy Team Has not been responding to any emails or phone calls. The representatives have tried to get through with Moneylion advocacy team but they are not responding. I have taken ownership of the account and willing to pay the balance off. I have also been locked out the account and it has been suspended so I am unable to make any payments. XXXX XXXX XXXX of the advocacy team members has stopped responding to emails.
|
| Consumer Consent Provided |
Consent provided
|
|
|
10959099
|
2024-11-28
|
Closing an account
|
Checking or savings account
|
|
| Issue |
Closing an account
|
| Timely |
Yes
|
| Company |
MoneyLion Inc.
|
| Product |
Checking or savings account
|
| Sub Issue |
Funds not received from closed account
|
| Sub Product |
Checking account
|
| Date Received |
2024-11-28
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-11-28
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Consumer Consent Provided |
Consent not provided
|
|
|
4604957
|
2021-08-05
|
Problem with a lender or other company charging your account
|
Checking or savings account
|
|
| Issue |
Problem with a lender or other company charging your account
|
| Timely |
Yes
|
| Company |
MoneyLion Inc.
|
| Product |
Checking or savings account
|
| Sub Issue |
Transaction was not authorized
|
| Sub Product |
Checking account
|
| Date Received |
2021-08-05
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-08-05
|
| Complaint What Happened |
Thank you for reviewing my complaint. I am sorry it is taking this much effort to get results, but it is impossible to get ahold of anyone helpful at MoneyLion ( https : //www.moneylion.com/ ). MoneyLion is an online app that provides services such as investments, credit monitoring and personal checking.
I am moving on XX/XX/XXXX and used their checking service as a rainy day fund, rarely withdrawing and depositing to both their checking account and an investment porftolio.
XX/XX/2021 : First fraudulent charge from XXXX in the amount of {$39.00} XX/XX/2021 : I contacted MoneyLion about the XXXX charge. Moneylion representative said debit card would be canceled and I had to fill out their " standard form '' and fax/email it to them re my claim.
XX/XX/2021 : Card was not canceled. Additional fraudulent charges by XXXXXXXX XXXX XXXX in the amount of {$400.00}, {$11.00},. Initially I thought a paypal transaction was fraudulent but i did my due diligence and confirmed that XXXX XXXX {$60.00} was VALID.
I am unable to get anyone to provide provisional credit, confirm status of my fraud claim and i am told i will receive a PAPER LETTER in 10 days. I am moving on XX/XX/XXXX and need the fraudulently charged transactions reversed, and all moneylion accounts closed INCLUDING my portfolio.
My rainy-day fund was wiped clean and I am unable to get any assistance. I just graduated law school and am moving on XX/XX/2021. Please help so I dont have to litigate this.
|
| Consumer Consent Provided |
Consent provided
|
|
|
4253997
|
2021-03-29
|
Getting a credit card
|
Credit card or prepaid card
|
|
| Issue |
Getting a credit card
|
| Timely |
Yes
|
| Company |
MoneyLion Inc.
|
| Product |
Credit card or prepaid card
|
| Sub Issue |
Sent card you never applied for
|
| Sub Product |
General-purpose credit card or charge card
|
| Date Received |
2021-03-29
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-03-29
|
| Consumer Consent Provided |
Consent not provided
|
|
|
4245159
|
2021-03-25
|
Closing an account
|
Checking or savings account
|
|
| Issue |
Closing an account
|
| Timely |
Yes
|
| Company |
MoneyLion Inc.
|
| Product |
Checking or savings account
|
| Sub Issue |
Funds not received from closed account
|
| Sub Product |
Checking account
|
| Date Received |
2021-03-25
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-03-25
|
| Complaint What Happened |
I got a government loan sent to my account figured I will try to send to my XXXX bank as regular banks are very strict with some deposits. I sent my loan deposit to moneylion I was able to make few purchases and withdraw some funds for biz purposes and next thing u know my account is frozen .. my phone was hacked via email I think someone sent bogus documents and tried to take matters into there own hands ... I tried to do everything in my power to get my account opened back up .. tried to send my actual documents they said that wont matter .... fast forward Its been 6 months I have about XXXX in the account they tell me my account is closed but they have been charging me admin fees for XXXX every month ... so Im being lied to and they are slowly draining my account .... please help
|
| Consumer Consent Provided |
Consent provided
|
|
|
10225553
|
2024-09-24
|
Problem with a company's investigation into an existing problem
|
Credit reporting or other personal consumer reports
|
|
| Issue |
Problem with a company's investigation into an existing problem
|
| Timely |
Yes
|
| Company |
MoneyLion Inc.
|
| Product |
Credit reporting or other personal consumer reports
|
| Sub Issue |
Their investigation did not fix an error on your report
|
| Sub Product |
Credit reporting
|
| Date Received |
2024-09-24
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-09-24
|
| Company Public Response |
Company believes complaint is the result of an isolated error
|
| Consumer Consent Provided |
Consent not provided
|
|
|
4285671
|
2021-04-09
|
Opening an account
|
Checking or savings account
|
|
| Issue |
Opening an account
|
| Timely |
Yes
|
| Company |
MoneyLion Inc.
|
| Product |
Checking or savings account
|
| Sub Issue |
Account opened as a result of fraud
|
| Sub Product |
Checking account
|
| Date Received |
2021-04-09
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-04-09
|
| Consumer Consent Provided |
Consent not provided
|
|
|
4334041
|
2021-04-28
|
Confusing or misleading advertising or marketing
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Confusing or misleading advertising or marketing
|
| Timely |
Yes
|
| Company |
MoneyLion Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Mobile or digital wallet
|
| Date Received |
2021-04-28
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-05-10
|
| Complaint What Happened |
Received a notice in the mail from XXXXMoney Lion. The notice contains a card that has a chip and is not a promotional offer. The notice has my last name spelled incorrectly. I have never heard of this company and did not request this card. I reported the mailing to the FTC and contacted the NYS attorney general who suggested I submit this complaint. I also ran a credit report to check for any issues.
I did go on this XXXX 's website and it states in order to obtain a card of this sort, a deposit must be made into an account. There were mixed messages on whether or not to reach out to the company directly, as I would have to provide my actual personal information to them to 'close ' the fraudulent account. I would prefer not to provide any information as I have no idea what this is or why it was sent to me.
|
| Consumer Consent Provided |
Consent provided
|
|
|
4184431
|
2021-03-04
|
Problem with a credit reporting company's investigation into an existing problem
|
Credit reporting, credit repair services, or other personal consumer reports
|
|
| Issue |
Problem with a credit reporting company's investigation into an existing problem
|
| Timely |
Yes
|
| Company |
MoneyLion Inc.
|
| Product |
Credit reporting, credit repair services, or other personal consumer reports
|
| Sub Issue |
Their investigation did not fix an error on your report
|
| Sub Product |
Credit reporting
|
| Date Received |
2021-03-04
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-03-04
|
| Complaint What Happened |
The three credit reporting agencies have to have everything aligned on an individuals credit report ; for example, on one of my closed accounts it says I have a late payment. XXXX says I have a 30 day late payment on XX/XX/2019, XXXX and XXXX says I have an on time payment. On another, it says I have a 120 day late payment on XXXX but on XXXX and XXXX it says I have on time payments.
|
| Consumer Consent Provided |
Consent provided
|
|
|
3371902
|
2019-09-12
|
Problem with a credit reporting company's investigation into an existing problem
|
Credit reporting, credit repair services, or other personal consumer reports
|
|
| Issue |
Problem with a credit reporting company's investigation into an existing problem
|
| Timely |
Yes
|
| Company |
MoneyLion Inc.
|
| Product |
Credit reporting, credit repair services, or other personal consumer reports
|
| Sub Issue |
Their investigation did not fix an error on your report
|
| Sub Product |
Credit reporting
|
| Date Received |
2019-09-12
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2019-09-12
|
| Consumer Consent Provided |
Consent not provided
|
|
|
4331317
|
2021-04-27
|
Incorrect information on your report
|
Credit reporting, credit repair services, or other personal consumer reports
|
|
| Tags |
Older American
|
| Issue |
Incorrect information on your report
|
| Timely |
Yes
|
| Company |
MoneyLion Inc.
|
| Product |
Credit reporting, credit repair services, or other personal consumer reports
|
| Sub Issue |
Information belongs to someone else
|
| Sub Product |
Credit reporting
|
| Date Received |
2021-04-27
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-04-27
|
| Complaint What Happened |
I am following up on a prior reported complaint relating to a fraudulent loan taken out by someone at MoneyLion. Through the significant help of XXXX XXXX in the Complaints department of MoneyLion, this issue has now been resolved. MoneyLion found the loan to be fraudulent and has removed any financial responsibility from me and is in the process of advising and correcting the information provided to the credit agencies. I deeply appreciated his follow through, efforts and communication.
|
| Consumer Consent Provided |
Consent provided
|
|
|
10878261
|
2024-11-20
|
Attempts to collect debt not owed
|
Debt collection
|
|
| Issue |
Attempts to collect debt not owed
|
| Timely |
Yes
|
| Company |
MoneyLion Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Debt was result of identity theft
|
| Sub Product |
I do not know
|
| Date Received |
2024-11-20
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-11-20
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Consumer Consent Provided |
Consent not provided
|
|
|
7284756
|
2023-07-22
|
Attempts to collect debt not owed
|
Debt collection
|
|
| Issue |
Attempts to collect debt not owed
|
| Timely |
Yes
|
| Company |
MoneyLion Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Debt is not yours
|
| Sub Product |
I do not know
|
| Date Received |
2023-07-22
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-07-22
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Complaint What Happened |
MoneyLion signed me up for a loan for {$500.00} and I didnt receive anything I didnt sign up for that my bank is not connected with that service Im being scammed from money lion
|
| Consumer Consent Provided |
Consent provided
|
|
|
3387389
|
2019-09-26
|
Opening an account
|
Checking or savings account
|
|
| Issue |
Opening an account
|
| Timely |
No
|
| Company |
MoneyLion Inc.
|
| Product |
Checking or savings account
|
| Sub Issue |
Didn't receive terms that were advertised
|
| Sub Product |
Checking account
|
| Date Received |
2019-09-26
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2019-09-26
|
| Complaint What Happened |
I was promised an up To {$590.00} Checking Bonus ( 17 % Of Your Direct Deposit ), opted into the offer and met all of the terms - my bonus has never credited to my account.
I am writing to you now to request that you get involved and demand fulfillment of Moneylions promised offer deposited to my account.
Thank you PS - the terms where as follows : The Fine Print This promotion is open to all genders.
Matching contributions are limited to {>= $1,000,000} in aggregate.
Individual matching contributions are limited to {$590.00} per person.
Promotional period ends when maximum matching contributions are reached.
Must maintain direct deposit into MoneyLion Checking Account for at least 90 days to receive matching contributions.
Eligible matching contributions will be deposited into MoneyLion Investment Account.
Must be a MoneyLion member in good standing at all times until payment of matching contributions.
See the Official Rules for additional terms, conditions and eligibility requirements.
Individuals who opt into the promotion between XX/XX/2019, and the time at which the Maximum Commitment is reached ( the Promotional Period ), and who do not already have active preexisting direct deposits into a MoneyLion Checking Account will be eligible for one-time matching contributions of 17 % of their initial direct deposits of funds into their MoneyLion Checking Accounts, subject to the Maximum Match. Generally, the matching contributions will be made available 90 days after the initial qualifying direct deposit, and will be deposited into a participants MoneyLion Investment Account. Once the Maximum Commitment is reached, MoneyLion will have no obligation to make matching contributions for any direct deposit made, regardless of individual applicant eligibility or time of opt-in for the promotion.
MoneyLion may provide matching contributions to the first 100 eligible direct deposits within 10 business days of confirmation that eligible funds have been appropriately directly deposited. For all other participants, MoneyLion will provide matching contributions after the participant has maintained MoneyLion Checking Account direct deposits of at least 90 % of the value of their initial direct deposits for 90 days after their initial direct deposit. MoneyLion reserves the right to provide matching contributions at earlier times to select participants in its sole discretion.
All bank account bonuses are treated as income/interest and as such you have to pay taxes on them
|
| Consumer Consent Provided |
Consent provided
|
|
|
3411390
|
2019-10-19
|
Incorrect information on your report
|
Credit reporting, credit repair services, or other personal consumer reports
|
|
| Issue |
Incorrect information on your report
|
| Timely |
No
|
| Company |
MoneyLion Inc.
|
| Product |
Credit reporting, credit repair services, or other personal consumer reports
|
| Sub Issue |
Account status incorrect
|
| Sub Product |
Credit reporting
|
| Date Received |
2019-10-19
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2019-10-20
|
| Complaint What Happened |
I had to file chapter XXXX bankruptcy in XX/XX/2019, as a result my loan account with money lion was closed as of XX/XX/2019. Company refuses to acknowledge that this account was included in filing of Chapter XXXX and continues to report the account as open on my Credit reports and they still attempt to collect on this account. I have contacted them directly to no avail I have written letters, filed disputes with the credit Bureaus and they keep reporting the false information as accurate even though when I view my account status it is showing as closed-paid in full. They also refuse to notate the account as included in Chapter XXXX.
|
| Consumer Consent Provided |
Consent provided
|
|
|
3275757
|
2019-06-14
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Fraud or scam
|
| Timely |
No
|
| Company |
MoneyLion Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Domestic (US) money transfer
|
| Date Received |
2019-06-14
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2019-06-14
|
| Complaint What Happened |
Total scam and fraud. Do not link your bank account or give your credit card. I signed up for Moneylion in XX/XX/2019 after clicking on an online ad. I took out a {$500.00} loan and had to link my bank account and credit card, to receive the loan amount. My bank account was charged {$19.00} twice a month, plus a {$39.00} " membership '' fee once a month. In XX/XX/2019 I tried calling because I wanted to payoff the loan in full and cancel my " membership ''. I was on hold waiting for a representative for over an hour on several occasions and each time I was given a different payoff amount - {$580.00}, {$420.00} and {$380.00}. I emailed several times as well and was never given a the final loan payoff amount or a way to do that. I also could not unlink my bank account. I saw that Moneylion kept attempting to make the {$19.00} and {$39.00} withdrawel from my account, despite the fact that I had called and asked for the final payoff amount so I could pay with a debit card. Yesterday they made several attempts under different business names that I was charged {$100.00} in overdraft fees! In frustration I asked for my mother to call and help. She also was told different amounts, and then today was kept waiting on hold for an hour and twenty minutes. She called me in to get on the call with her so we could payoff the loan with her debit card and they hung up on us. I then XXXX Moneylion and saw that they have an F rating with the XXXX XXXX XXXX and many similar complaints. They also said that they will liquidate the {$100.00} in my " investment account '' and refund it in a few weeks and then I would be able to use it to pay the {$140.00} in membership fees. But I've already been paying " membership '' fees every month from my bank account, with no membership benefits! This is a scam, predatory lending and fraud.I will be closing my bank account, on the recommendation of the manager where my family banks, so they can't continue to try to make withdrawals. For the loan payoff, if they ever respond with accurate info, I will be using a prepaid debit card and have cancelled the credit card that was linked. I am reporting this to the XXXX, Consumer Finance, Federal Trade Commission and the Attorney General.
|
| Consumer Consent Provided |
Consent provided
|
|
|
8483763
|
2024-03-06
|
Charged fees or interest you didn't expect
|
Payday loan, title loan, personal loan, or advance loan
|
|
| Issue |
Charged fees or interest you didn't expect
|
| Timely |
Yes
|
| Company |
MoneyLion Inc.
|
| Product |
Payday loan, title loan, personal loan, or advance loan
|
| Sub Product |
Payday loan
|
| Date Received |
2024-03-06
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-03-06
|
| Company Public Response |
Company believes the complaint provided an opportunity to answer consumer's questions
|
| Complaint What Happened |
XXXX approved for {$130.00} however XXXX only allow to take it out in increments with an {$8.00} fee attached to each withdrawal meaning I have to withdraw 2 times to get the {$130.00} XXXX approved for which I turn i have To pay cash out fees for each transaction totaling up to nearly XXXX dollars just to take out {$130.00} making my repayment amount to the company {$150.00} not to mention they encourage you to tip so u can get higher approval amounts it just seems like a scam. If XXXX allow to take the {$130.00} XXXX approved for why do i have To withdraw it in XXXX separate transactions with fees associated with each withdrawal
|
| Consumer Consent Provided |
Consent provided
|
|
|
10360888
|
2024-10-06
|
Improper use of your report
|
Credit reporting or other personal consumer reports
|
|
| Issue |
Improper use of your report
|
| Timely |
Yes
|
| Company |
MoneyLion Inc.
|
| Product |
Credit reporting or other personal consumer reports
|
| Sub Issue |
Reporting company used your report improperly
|
| Sub Product |
Credit reporting
|
| Date Received |
2024-10-06
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-10-06
|
| Consumer Consent Provided |
Consent not provided
|
|
|
10055310
|
2024-09-09
|
Incorrect information on your report
|
Credit reporting or other personal consumer reports
|
|
| Issue |
Incorrect information on your report
|
| Timely |
Yes
|
| Company |
MoneyLion Inc.
|
| Product |
Credit reporting or other personal consumer reports
|
| Sub Issue |
Information belongs to someone else
|
| Sub Product |
Credit reporting
|
| Date Received |
2024-09-09
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-09-09
|
| Company Public Response |
Company can't verify or dispute the facts in the complaint
|
| Consumer Consent Provided |
Consent not provided
|
|
|
6385553
|
2023-01-02
|
Improper use of your report
|
Credit reporting, credit repair services, or other personal consumer reports
|
|
| Issue |
Improper use of your report
|
| Timely |
Yes
|
| Company |
MoneyLion Inc.
|
| Product |
Credit reporting, credit repair services, or other personal consumer reports
|
| Sub Issue |
Reporting company used your report improperly
|
| Sub Product |
Credit reporting
|
| Date Received |
2023-01-02
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-01-23
|
| Company Public Response |
Company can't verify or dispute the facts in the complaint
|
| Consumer Consent Provided |
Other
|
|
|
10749901
|
2024-11-10
|
Incorrect information on your report
|
Payday loan, title loan, personal loan, or advance loan
|
|
| Issue |
Incorrect information on your report
|
| Timely |
Yes
|
| Company |
MoneyLion Inc.
|
| Product |
Payday loan, title loan, personal loan, or advance loan
|
| Sub Issue |
Information belongs to someone else
|
| Sub Product |
Installment loan
|
| Date Received |
2024-11-10
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-11-10
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Consumer Consent Provided |
Consent not provided
|
|
|
10552771
|
2024-10-23
|
Incorrect information on your report
|
Payday loan, title loan, personal loan, or advance loan
|
|
| Issue |
Incorrect information on your report
|
| Timely |
Yes
|
| Company |
MoneyLion Inc.
|
| Product |
Payday loan, title loan, personal loan, or advance loan
|
| Sub Issue |
Account status incorrect
|
| Sub Product |
Installment loan
|
| Date Received |
2024-10-23
|
| Submitted Via |
Web
|
| Company Response |
Closed with non-monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-10-23
|
| Company Public Response |
Company believes complaint is the result of an isolated error
|
| Complaint What Happened |
I received a credit alert stating that my installment account with MoneyLion was showing 30-60 days past due. This account was opened in XX/XX/scrub>XXXX 2024.
I have attached payment history reflecting that the automatic payments have been successfully made since the account was established and there is no past due payment I contacted MoneyLion to request a statement which they didnt provide. Their rep also advised there was no delinquency on their end and they advised me to dispute this with the credit bureaus. After I disputed this with the credit bureaus MoneyLion verified with the credit bureaus that the information they reported was correct. They have yet to provide me proof of any late payment
|
| Consumer Consent Provided |
Consent provided
|
|
