|
11487915
|
2025-01-13
|
Closing your account
|
Credit card
|
|
| Issue |
Closing your account
|
| Timely |
Yes
|
| Company |
CARD Corporation
|
| Product |
Credit card
|
| Sub Issue |
Can't close your account
|
| Sub Product |
General-purpose credit card or charge card
|
| Date Received |
2025-01-13
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-13
|
|
|
7495279
|
2023-09-03
|
Closing an account
|
Checking or savings account
|
|
| Issue |
Closing an account
|
| Timely |
Yes
|
| Company |
CARD Corporation
|
| Product |
Checking or savings account
|
| Sub Issue |
Can't close your account
|
| Sub Product |
Checking account
|
| Date Received |
2023-09-03
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-09-03
|
| Complaint What Happened |
On XX/XX/2023 morning I received an email from Card.com premium banking saying my account is approved and now is open and the card will be shipped soon. Following this email, I received another email saying my password is set. I have not opened this bank account and somebody has done this fraudulent activity. All my attempts to contact the bank has been failed ; ( they dont respond to the email, phone calls go to automated operators and dont connect to any representative or agent. The bank is completely unresponsive and irresponsible of consumers. It seems like this bank is an online bank only located in California which is opening accounts for customers without any security verifications.
|
| Consumer Consent Provided |
Consent provided
|
|
|
4815205
|
2021-10-16
|
Problem getting a card or closing an account
|
Credit card or prepaid card
|
|
| Issue |
Problem getting a card or closing an account
|
| Timely |
Yes
|
| Company |
CARD Corporation
|
| Product |
Credit card or prepaid card
|
| Sub Issue |
Trouble closing card
|
| Sub Product |
General-purpose prepaid card
|
| Date Received |
2021-10-16
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-10-16
|
| Consumer Consent Provided |
Consent not provided
|
|
|
6553450
|
2023-02-09
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
CARD Corporation
|
| Product |
Checking or savings account
|
| Sub Issue |
Deposits and withdrawals
|
| Sub Product |
Checking account
|
| Date Received |
2023-02-09
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-02-09
|
| Consumer Consent Provided |
Consent not provided
|
|
|
7214195
|
2023-07-06
|
Closing an account
|
Checking or savings account
|
|
| Issue |
Closing an account
|
| Timely |
Yes
|
| Company |
CARD Corporation
|
| Product |
Checking or savings account
|
| Sub Issue |
Funds not received from closed account
|
| Sub Product |
Checking account
|
| Date Received |
2023-07-06
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-07-06
|
| Consumer Consent Provided |
Consent not provided
|
|
|
3603519
|
2020-04-12
|
Trouble using the card
|
Credit card or prepaid card
|
|
| Issue |
Trouble using the card
|
| Timely |
Yes
|
| Company |
CARD Corporation
|
| Product |
Credit card or prepaid card
|
| Sub Issue |
Trouble using the card to spend money in a store or online
|
| Sub Product |
General-purpose prepaid card
|
| Date Received |
2020-04-12
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2020-04-12
|
| Complaint What Happened |
On XX/XX/XXXX, I filed a claim for {$800.00} regarding an ATM error. I filled out the claim forms and sent it back promptly on XX/XX/XXXX. I then called Card.com to inform them that I uploaded the documents online and they said they received it and that I would receive a provisional credit on or before XX/XX/XXXX. I waited until then and nothing happened. I called Card.com on XX/XX/XXXX to inquire about my provisional credit. I was told my claim would be escaladed within 24-48 business hours. I called again on XX/XX/XXXX, XX/XX/XXXX,XX/XX/XXXX ; XX/XX/XXXX,XX/XX/XXXX, XX/XX/XXXX, and was told the same thing each time I called : your claim will be escaladed and you should receive an update or a provisional credit, which never happened! Then, I noticed on XX/XX/XXXX that my online access and card was restricted. I called and was told that my account was blocked due to fraud and I wouldn't able to receive direct deposit ( I get paid on this card every Friday by the way ), and my card was blocked. I was asked to send pictures of the following via e-mail to verify my identity : Social Security Card, State ID, and utility bill. I sent those documents on XX/XX/XXXX. The representative said it would take 24-48 hours to process and subsequently remove the block. That never happend. First my card was blocked, then my entire account. I never received an explanation behind why my account was blocked from in the first place ; I never filed a fraud claim! Anyway, my direct deposit was blocked like they said they would, and my account is literally inactive. I rely heavily on this card, because I get paid weekly on it and my stimulus check is suppose to be deposited on this card too.
|
| Consumer Consent Provided |
Consent provided
|
|
|
3497233
|
2020-01-15
|
Unexpected or other fees
|
Credit card or prepaid card
|
|
| Tags |
Older American
|
| Issue |
Unexpected or other fees
|
| Timely |
Yes
|
| Company |
CARD Corporation
|
| Product |
Credit card or prepaid card
|
| Sub Product |
General-purpose prepaid card
|
| Date Received |
2020-01-15
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2020-01-31
|
| Complaint What Happened |
Through XXXX XXXX, I searched for prepaid bank card to make purchases and pay bills online. Feared using my bank account where I have auto deposit. I pay XXXX to load my money on the card for purchases and bill 's. I went to check the balance on my prepaid card due to a airline ticket refund, XXXX XXXX. It showed the refund and the card was suspended. I could not access my money. I contacted the company and after several conversations with them, I learned that the customer service was not just customer service. When I accepted the card, I was led to believe that the card was issued by XXXX, a US FDIC insured bank. They issue the card but they can not access the account because they sell our accounts with our identification, social security numbers, birthdate, personal information and if we cash a check, they get that information and they have access to our credit reports, employment and if we use auto deposit, they also get our parole information. The disturbing problem is, the buyers are a offshore nonbank. This is who our accounts are being sold to by XXXX. They say they dont, but I asked the woman on the phone who they were because of her broken english as well as others at this phone number. After hounding her because I could not understand her, she told me how they purchase the accounts and laws don't apply to them because they are offshore, in another country, not the USA and they are a nonbank. The account is closed but they continued to pay theirselves a maintenance fee on a closed account that I am not able to access when it is my money that I paid to put on this card.
|
| Consumer Consent Provided |
Consent provided
|
|
|
6780086
|
2023-03-31
|
Problem with a purchase shown on your statement
|
Credit card or prepaid card
|
|
| Issue |
Problem with a purchase shown on your statement
|
| Timely |
Yes
|
| Company |
CARD Corporation
|
| Product |
Credit card or prepaid card
|
| Sub Issue |
Card was charged for something you did not purchase with the card
|
| Sub Product |
General-purpose credit card or charge card
|
| Date Received |
2023-03-31
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-03-31
|
| Complaint What Happened |
I lost my wallet on XX/XX/23. In my wallet I had my Prepaid debit card, Identification, and {$80.00} cash. When I arrived home later that evening. I realized my wallet was missing. I immediately called customer service to block and order a new card.I then became aware of 4 unauthorized charges had taken place while my card was lost.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I last used my card at a XXXX for {$5.00} earlier that same day. That may have been where I lost my card. I followed the customer service representative 's instructions and completed the form that was sent to my email. I did so in a timely fashion. I followed all instructions. I soon received my replacement card and a few days later a credit was put into my account. However, when I attempted to use my new card my card was blocked. I called customer service and was told " I was given provisional credit '' but my case was denied. ''????? what sense does that make? I keep calling and no one can give me a good reason why I can't have. access to my money. I followed the bank instructions by reporting my card lost within 12 hours of losing it. I filed a dispute promptly, and my case has still been denied. Will you please help me get my money back.
|
| Consumer Consent Provided |
Consent provided
|
|
|
5921532
|
2022-08-26
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
CARD Corporation
|
| Product |
Checking or savings account
|
| Sub Issue |
Banking errors
|
| Sub Product |
Checking account
|
| Date Received |
2022-08-26
|
| Submitted Via |
Web
|
| Company Response |
Closed with non-monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-08-26
|
| Consumer Consent Provided |
Consent not provided
|
|
|
4665864
|
2021-08-26
|
Other features, terms, or problems
|
Credit card or prepaid card
|
|
| Issue |
Other features, terms, or problems
|
| Timely |
Yes
|
| Company |
CARD Corporation
|
| Product |
Credit card or prepaid card
|
| Sub Issue |
Other problem
|
| Sub Product |
General-purpose credit card or charge card
|
| Date Received |
2021-08-26
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-08-26
|
| Complaint What Happened |
On XX/XX/2021 i received an email from card.com that there was XXXX atm balance inquiries and XXXX atm withdrawals in the amount of {$400.00} and {$160.00}. I did not authorize these transactions and was at home with my card in had when this occurred XXXX minutes away from the atm that i have never visited. I filed a dispute within XXXX minutes of receiving this email alert and was told that it was denied due to the pin being memorized. Upon further investigation on my end as i KNOW it was fraud, i found there could have been a card skimmer that read my card number and pin and created a new card to withdraw funds. I have never used an atm balance inquiry as it costs {$0.00} and i have the app that tells me my balance, let alone 4 times in a row. I was told by card.com to email in supporting documents which i did. I provided my time clock proving i was at work at the time, proof i have been working from home, as well as a map from my home to the atm that there is no way i could have done this. They still denied my dispute. I am unable to speak with the fraud department and their customer service gives no answers or solutions and just shrugs their shoulders at the whole thing. I asked to have the atm camera looked at so they can see it wasnt me and allow me to file a police report, i was told it was " above their paygrade. '' They are not protecting my finances at all. I refuse to let someone steal almost {$600.00} from me while i am a mother of XXXX working non stop through the pandemic and that is a lot of money for me to lose, let alone not be able to fight to get back. Upon further investigation, this has happened to numerous other people as well after i filed a complaint through the XXXX. I would like this investigated and to be able to recoup the money that was stolen from me as this is bad business practice and unfair to a hard working member of society.
|
| Consumer Consent Provided |
Consent provided
|
|
|
5149862
|
2022-01-25
|
Problem with a purchase or transfer
|
Credit card or prepaid card
|
|
| Issue |
Problem with a purchase or transfer
|
| Timely |
Yes
|
| Company |
CARD Corporation
|
| Product |
Credit card or prepaid card
|
| Sub Issue |
Card company isn't resolving a dispute about a purchase or transfer
|
| Sub Product |
General-purpose prepaid card
|
| Date Received |
2022-01-25
|
| Submitted Via |
Phone
|
| Company Response |
Closed with non-monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-01-25
|
| Consumer Consent Provided |
N/A
|
|
|
3269983
|
2019-06-10
|
Problem with a purchase or transfer
|
Credit card or prepaid card
|
|
| Issue |
Problem with a purchase or transfer
|
| Timely |
No
|
| Company |
CARD Corporation
|
| Product |
Credit card or prepaid card
|
| Sub Issue |
Card company isn't resolving a dispute about a purchase or transfer
|
| Sub Product |
Government benefit card
|
| Date Received |
2019-06-10
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2019-06-10
|
| Consumer Consent Provided |
N/A
|
|
|
6754715
|
2023-03-27
|
Getting a credit card
|
Credit card or prepaid card
|
|
| Issue |
Getting a credit card
|
| Timely |
Yes
|
| Company |
CARD Corporation
|
| Product |
Credit card or prepaid card
|
| Sub Issue |
Sent card you never applied for
|
| Sub Product |
General-purpose credit card or charge card
|
| Date Received |
2023-03-27
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-03-27
|
| Complaint What Happened |
Today, XX/XX/23, I received a card in the mail to an address I have not lived at for the past XXXX years. the card and accompanying letter had my name on it. I did not order any such card, let alone to that address.
|
| Consumer Consent Provided |
Consent provided
|
|
|
5787185
|
2022-07-19
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
CARD Corporation
|
| Product |
Checking or savings account
|
| Sub Issue |
Problem using a debit or ATM card
|
| Sub Product |
Checking account
|
| Date Received |
2022-07-19
|
| Submitted Via |
Web
|
| Company Response |
Closed with non-monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-07-19
|
| Consumer Consent Provided |
Consent not provided
|
|
|
5114629
|
2022-01-17
|
Trouble using the card
|
Credit card or prepaid card
|
|
| Issue |
Trouble using the card
|
| Timely |
Yes
|
| Company |
CARD Corporation
|
| Product |
Credit card or prepaid card
|
| Sub Issue |
Problem with direct deposit
|
| Sub Product |
Government benefit card
|
| Date Received |
2022-01-17
|
| Submitted Via |
Web
|
| Company Response |
Closed with non-monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-01-17
|
| Complaint What Happened |
Someone stole {$360.00} off my card and Card.com made an investigation and said I didnt steal my own money but they cant give me back my money and they close my keys so I lost {$360.00} and its not fair to me
|
| Consumer Consent Provided |
Consent provided
|
|
|
2189149
|
2016-11-01
|
Deposits and withdrawals
|
Bank account or service
|
|
| Issue |
Deposits and withdrawals
|
| Timely |
Yes
|
| Company |
CARD Corporation
|
| Product |
Bank account or service
|
| Sub Product |
Checking account
|
| Date Received |
2016-11-01
|
| Submitted Via |
Phone
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
Yes
|
| Date Sent To Company |
2016-12-15
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Consumer Consent Provided |
N/A
|
|
|
6211031
|
2022-11-16
|
Problem with a purchase or transfer
|
Credit card or prepaid card
|
|
| Issue |
Problem with a purchase or transfer
|
| Timely |
No
|
| Company |
CARD Corporation
|
| Product |
Credit card or prepaid card
|
| Sub Issue |
Card company isn't resolving a dispute about a purchase or transfer
|
| Sub Product |
General-purpose prepaid card
|
| Date Received |
2022-11-16
|
| Submitted Via |
Web
|
| Company Response |
Closed with non-monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-11-16
|
| Complaint What Happened |
CARD.COM ALLOWED A COMPANY UNFAMILIAR TO ME NAMED, XXXX PAYMENTS TO TAKE {$110.00} OUT OF MY ACCOUNT WITHOUT MY CONSENT. THESE FUNDS WERE MY XXXX XXXX FUNDS THAT I NEEDED. ON XX/XX/22 I ATTEMPTED TO PURCHASE FROM XXXX AND THEY DID NOT ACCEPT PREPAID CARDS. TWO DAYS LATER XXXX PAYMENTS TOOK {$110.00} OUT OF MY CARD.COM ACCOUNT WITHOUT MY KNOWLEDGE. I IMMEDIATELY CONTACTED THEM AND GOT THE RUNAROUND. I CALLED, I TEXTED, I WAS TOLD THE ORDER WAS DECLINED AND DID NOT GO THROUGH EVEN THOUGH I KNEW I HAD FUNDS IN MY ACCOUNT. THE MERCHANT CONTINUED TO IGNORE MY REQUESTS TO CANCEL THEIR UNAUTHORIZED CHARGE AND THEY PUSHED TO CREATE A TRACKING NUMBER WHILE I WAS ON THE PHONE WITH THEM AND WHEN I WENT TO CARD.COM TO DISPUTE THE UNAUTHORIZED CHARGE AND PROVIDE THEM WITH ALL THE PROOF I HAD THAT I DID CANCEL THE TRANSACTION THEY JUST IGNORED MY EMAIL PROOF AND DECISIONED THE DISPUTE BY PHONE WITHOUT EVEN TELLING ME. THEIR EXCUSE WAS THAT THE MERCHANT PROVIDED A TRACKING NUMBER. PROVIDING A TRACKING NUMBER DOES NOT MEAN THAT THE PACKAGE WOULD BE DELIVERED, AND CARD.COM SIDED WITH THE MERCHANT AND IGNORED MY EMAIL WITH PROOF THAT I DID CANCEL THE UNAUTHORIZED TRANSACTION. BECAUSE THESE FUNDS WERE MY XXXX XXXX FUNDS I FEEL STRONGLY THAT CARD.COM VIOLATED MY RIGHTS AND ALLOWED MY MONEY TO BE TAKEN AWAY FROM ME. I SHOULD HAVE BEEN GIVEN A PROVISIONAL CREDIT BECAUSE IT WAS MY XXXX XXXX FUNDS WHICH ARE GOVERNMENT FUNDS THAT CAN NOT BE TAMPERED WITH LIKE THAT AND CARD.COM SHOULD HAVE KNOWN THIS BUT OBVIOUSLY THEY DO NOT KNOW THE LAW!!! CARD.COM HAS CONTINUED TO WORK AGAINST ME AND NOT PROVIDE ME THE APPROPRIATE CARDHOLDER ASSISTANCE THAT I SHOULD HAVE RECEIVED AND I AM GOING OUT OF MY WAY TO REPORT THE BEHAVIOR OF CARD.COM AND THE MANNER IN WHICH THEY OPERATE. NOONE SHOULD HAVE TO FIGHT FOR 2 WEEKS FOR THEIR MONEY TO BE CREDITED OR REFUNDED. CARD.COM SHOULD HAVE PAID ATTENTION TO MY DISPUTE FORM AND THE ATTACHMENTS SENT TO THEM BY EMAIL THAT WAS NEVER REVIEWED. I FIND THEIR MANNER IN CONDUCTING BUSINESS TO BE VERY FRIVILOUS AND UNDESERVING AND NOT TO MENTION TERRIBLY UNPROFESSIONAL. I AM APOLLED THAT I AM EVEN DEALING WITH THESE PEOPLE AND THE IGNORANCE THEREOF. I HAVE HAD ENOUGH AND THIS IS WHY I AM REPORTING THEM SO THAT THEY CAN SEE THAT I WILL DO WHATEVER I HAVE TO IN MAKING SURE THAT THEY NEVER DO THIS AGAIN TO ME!! I WILL NOT ALLOW THEM TO GET AWAY WITH IT!! THEIR ACTIONS WERE INAPPROPRIATE, AND EXTREMELY PREJUDICIAL AND THEY DID NOT ADHERE TO THE GUIDELINES THAT ALLOWS A CONSUMER TO SHARE THEIR DOCUMENTS ACCORDINGLY AND I WANT THEM INVESTIGATED AND THIS COMPLAINT PROCESSED IMMEDIATELY! I HAVE ATTACHED MY ORIGINAL PROOF THAT CLEARLY SHOWS CARD.COM THAT I DID REQUEST CANCELLATIONS SEVERAL TIMES BY TEXT, EMAIL AND BY PHONE CALLS TO THE MERCHANT AND IF NOTHING ELSE CARD.COM SHOULD HAVE EXTENDED ME A PROVISIONAL CREDIT BUT INSTEAD THEY IGNORED ME!
|
| Consumer Consent Provided |
Consent provided
|
|
|
5263184
|
2022-02-26
|
Opening an account
|
Checking or savings account
|
|
| Issue |
Opening an account
|
| Timely |
Yes
|
| Company |
CARD Corporation
|
| Product |
Checking or savings account
|
| Sub Issue |
Account opened as a result of fraud
|
| Sub Product |
Checking account
|
| Date Received |
2022-02-26
|
| Submitted Via |
Web
|
| Company Response |
Closed with non-monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-02-26
|
| Complaint What Happened |
Im not even trying to open any account and for some reason I got two similar random texts about a card number and then I had a debit card sent to my house today. Im afraid its happening again and Im getting worried someone is trying to steal my identity and mess up my credit.
|
| Consumer Consent Provided |
Consent provided
|
|
|
5083484
|
2022-01-08
|
Getting a credit card
|
Credit card or prepaid card
|
|
| Issue |
Getting a credit card
|
| Timely |
Yes
|
| Company |
CARD Corporation
|
| Product |
Credit card or prepaid card
|
| Sub Issue |
Sent card you never applied for
|
| Sub Product |
General-purpose credit card or charge card
|
| Date Received |
2022-01-08
|
| Submitted Via |
Web
|
| Company Response |
Closed with non-monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-01-08
|
| Consumer Consent Provided |
Consent not provided
|
|
