|
11087740
|
2024-12-09
|
Confusing or missing disclosures
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Confusing or missing disclosures
|
| Timely |
Yes
|
| Company |
Chime Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
International money transfer
|
| Date Received |
2024-12-09
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-12-11
|
| Complaint What Happened |
On the XX/XX/year>. I sent {$1500.00} through SENDWAVE. to family member to settle school fees, and unfortunately, the last four digits of the account number mess up. So, l called the company what has happened, and l was asked, by the representative, do want the money to be reversed and I said yes. So, l was given 30 days before it can go through. After 30 days, l called the company and l was told that, the money had reached the recipient account. So, l sent my brother to make complaint to the local bank called XXXX XXXX from XXXX. According to them, they saw it, so the transaction was cancelled, so they told SENDWAVE. Up to date any time l call them they give me different stories.
|
| Consumer Consent Provided |
Consent provided
|
|
|
7472223
|
2023-08-29
|
Money was not available when promised
|
Money transfer, virtual currency, or money service
|
|
| Tags |
Older American
|
| Issue |
Money was not available when promised
|
| Timely |
Yes
|
| Company |
Chime Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
International money transfer
|
| Date Received |
2023-08-29
|
| Submitted Via |
Phone
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-08-30
|
| Consumer Consent Provided |
N/A
|
|
|
9129568
|
2024-05-29
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Other transaction problem
|
| Timely |
Yes
|
| Company |
Chime Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
International money transfer
|
| Date Received |
2024-05-29
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-05-29
|
| Consumer Consent Provided |
N/A
|
|
|
8283271
|
2024-02-06
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Chime Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Foreign currency exchange
|
| Date Received |
2024-02-06
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-02-06
|
| Complaint What Happened |
You sent {$990.00} to XXXX XXXX XXXX XXXX XXXX, Your money transfer has arrived in XXXX XXXXXXXX XXXX XXXXXXXX XXXX account!
Here 's a receipt of the transaction for your records : Transaction Time XX/XX/2024, XXXX XXXX EST Confirmation Number XXXX Sender Name XXXX XXXX XXXX Name XXXX XXXX Recipient Number XXXX Date Funds Available XX/XX/ Total Sent XXXX USD Exchange Rate XXXX XXXX USD Total to XXXX XXXXXXXX XXXX XXXX XXXXXXXX Auth Code XXXXXXXX XXXX XXXX Email us at help @ sendwave.com if you have any questions about this transaction!
Ps. How did we do? Please take a couple of minutes to complete a very short survey Sendwave | http : //sendwave.com For security reasons, you can not unsubscribe from payment emails.
XXXX XXXX dba XXXX dba Sendwave dba XXXX XXXX XXXX XXXX # XXXX, XXXX, MA XXXX Sendwave Support : ( XXXX ) XXXX You can cancel within 30 minutes of initiating the transaction, unless the funds have been paid to the designated recipient or deposited in the designated bank account by calling Sendwave Support at ( XXXX ) XXXX or emailing us at help @ sendwave.com. This receipt identifies funds have been paid so it is unlikely you can initiate a cancellation request. Please contact Sendwave Support if you have questions about your transaction.
*Your recipient may receive less due to fees charged by the mobile wallet provider, by a bank and/or foreign taxes.
You have a right to dispute errors in your transaction. If you think there is an error, contact us within 180 days by email ( help @ sendwave.com ). You can also contact us for a written explanation of your rights. For more details see the Remittance Service Agreement, Section 14 ( www.sendwave.com/tos ).
If you still have an unresolved complaint regarding the company 's money transmission activity, please direct your complaint to : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX NY XXXX phone : XXXX XXXX You can also contact the Consumer Financial Protection Bureau XXXX CFPB at : XXXX XXXX ( TTY/TDD ) www.consumerfinance.gov
|
| Consumer Consent Provided |
Consent provided
|
|
|
3522440
|
2020-02-06
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Other transaction problem
|
| Timely |
Yes
|
| Company |
Chime Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
International money transfer
|
| Date Received |
2020-02-06
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2020-02-13
|
| Complaint What Happened |
I was trying to send XXXX USD to my sister but by mistake I send to wrong person, I try to escalate this issue I contact the Sendwave they promise me refund back to my account in 1 day latter they text me and tell me that they cant Reverse.
|
| Consumer Consent Provided |
Consent provided
|
|
|
8097725
|
2024-01-03
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
| Tags |
Older American
|
| Issue |
Other transaction problem
|
| Timely |
Yes
|
| Company |
Chime Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
International money transfer
|
| Date Received |
2024-01-03
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-01-03
|
| Complaint What Happened |
On XX/XX/2023 I forwarded {$2000.00} in XXXX currency through Sendwave to a relative in XXXX. I was told shortly after that they were unable to deliver the money due to an issue with the bank in XXXX. They asked what I would like to do, giving me the option to send the money in smaller increments or gey a refund. I chose to get a refund, so I was told that I needed to fill out a refund form. I initially sent incorrect information but then corrected my error. They said they were unable to process the refund and that I needed to check with my bank. The card I used was compromised and my bank cancelled it and replaced it so I gave Sendwave the new card number. They kept continually asking me to fill out a refund form. I explained that I had numerous times. They then said they could not use the card I submitted and did I have another card which I do not. Then they asked for my banks fedwire routing number which I provided. The latest request that I received from them asked me to fill out a refund form.This has been going on for over three months of emails. They also said they would send the refund by check. Please help me resolve this problem.
|
| Consumer Consent Provided |
Consent provided
|
|
|
9306419
|
2024-06-20
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Chime Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Foreign currency exchange
|
| Date Received |
2024-06-20
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-06-20
|
| Complaint What Happened |
On the XXXX XXXX, of XXXX XXXX I XXXX XXXX XXXX made a transfer money amount for {$100.00} to XXXX XXXX plus a sir charge fee of {$2.00} was added on XX/XX/XXXX XXXX, XXXX My problem is that since the transfer dates been active for the recipient to get her money havent been a success for her to receive her funds. SENDWAVE as third party who provides services for the transfers is not being helpful at all therefore my alternative is to just file a complaint with the consumer finance.gov
|
| Consumer Consent Provided |
Consent provided
|
|
|
10162594
|
2024-09-18
|
Money was not available when promised
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Money was not available when promised
|
| Timely |
Yes
|
| Company |
Chime Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
International money transfer
|
| Date Received |
2024-09-18
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-09-18
|
| Complaint What Happened |
Send wave Remediation In re : Chime Inc d/b/a sendwave. XXXX no. XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX Sendwave was ordered by CFPB to refund me {$14.00}, which they never did. Sendwave claimed that my refund check will be voided after XXXX. Sendwave never sent me a check till today. To this end, iam appealing to CFPB to mandate sendwave to refund my money as ordered. Iam thanking you in advance for your assistance.
|
| Consumer Consent Provided |
Consent provided
|
|
|
7800347
|
2023-11-03
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Other transaction problem
|
| Timely |
Yes
|
| Company |
Chime Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
International money transfer
|
| Date Received |
2023-11-03
|
| Submitted Via |
Phone
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-11-03
|
| Consumer Consent Provided |
N/A
|
|
|
7760943
|
2023-10-26
|
Money was not available when promised
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Money was not available when promised
|
| Timely |
Yes
|
| Company |
Chime Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
International money transfer
|
| Date Received |
2023-10-26
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-11-08
|
| Consumer Consent Provided |
N/A
|
|
|
7518248
|
2023-09-07
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Other transaction problem
|
| Timely |
Yes
|
| Company |
Chime Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
International money transfer
|
| Date Received |
2023-09-07
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-09-07
|
| Consumer Consent Provided |
N/A
|
|
|
9124967
|
2024-05-30
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Chime Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
International money transfer
|
| Date Received |
2024-05-30
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-05-30
|
| Consumer Consent Provided |
Consent not provided
|
|
|
9324885
|
2024-06-22
|
Other service problem
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Other service problem
|
| Timely |
Yes
|
| Company |
Chime Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
International money transfer
|
| Date Received |
2024-06-22
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-06-22
|
| Complaint What Happened |
CFPB fined Sendwave for over charging customers transfers, over the last 4 years I have sent over XXXX through there company paying higher rates for sending money without receiving a refund fund for the amount I paid out..
|
| Consumer Consent Provided |
Consent provided
|
|
|
5420271
|
2022-04-07
|
Money was not available when promised
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Money was not available when promised
|
| Timely |
Yes
|
| Company |
Chime Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
International money transfer
|
| Date Received |
2022-04-07
|
| Submitted Via |
Phone
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-05-12
|
| Consumer Consent Provided |
N/A
|
|
|
4637967
|
2021-08-17
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Other transaction problem
|
| Timely |
Yes
|
| Company |
Chime Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
International money transfer
|
| Date Received |
2021-08-17
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-08-30
|
| Consumer Consent Provided |
Consent not provided
|
|
|
4277363
|
2021-04-06
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Chime Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
International money transfer
|
| Date Received |
2021-04-06
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-04-09
|
| Consumer Consent Provided |
Consent not provided
|
|
