|
2778045
|
2018-01-11
|
Dealing with your lender or servicer
|
Student loan
|
|
| Issue |
Dealing with your lender or servicer
|
| Timely |
Yes
|
| Company |
First Associates Loan Servicing LLC
|
| Product |
Student loan
|
| Sub Issue |
Keep getting calls about your loan
|
| Sub Product |
Private student loan
|
| Date Received |
2018-01-11
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2018-01-11
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Complaint What Happened |
I 'm an receiving debt collections calls from XXXX XXXX XXXX XXXX XXXX XXXX about an account that is not past due. I am being refused the option to speak wit ha supervisor about stopping the calls.
|
| Consumer Consent Provided |
Consent provided
|
|
|
2315962
|
2017-01-28
|
Can't repay my loan
|
Student loan
|
|
| Issue |
Can't repay my loan
|
| Timely |
Yes
|
| Company |
First Associates Loan Servicing LLC
|
| Product |
Student loan
|
| Sub Issue |
Can't decrease my monthly payments
|
| Sub Product |
Non-federal student loan
|
| Date Received |
2017-01-28
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
Yes
|
| Date Sent To Company |
2017-02-02
|
| Complaint What Happened |
I have attempted to contact Peaks Private Loan over the years. They have wanted me to pay {$350.00} a month which I could not afford and the time and I still can not as I have XXXX other loans that I am trying to pay back to the best of my ability. At first they told me that they are not able to decrease my monthly payment. As time when on I was told that nothing can be done now as I owe a {$5000.00} Balance to bring the loan current. Last time I reached out to them they said that there was nothing that they can do because that private loan was sent to a collections agency. I have looked back into this from the paperwork I have. I have never signed for this loan it appears that XXXX took it out with out telling me that it would be a separate loan from my Federal Loan. The few sheets of paperwork that I have show that the money was sent directly to XXXX XXXX XXXX and not for my classes that I took. I was never sent paper work stating what Classes that the loan paid for. I also have my Federal Loan that shows that it paid for all of my classes except for 2 semesters that a XXXX {$10000.00} loan was taken out that was informed about. I believe that I am a victim of an XXXX Fraud Scandal, I remember signing for and giving permission for my federal loan and the {$10000.00} loan for when I was not able to get finical aid but I have never and would never sign a {$40000.00} private student loan.
|
| Consumer Consent Provided |
Consent provided
|
|
|
1596823
|
2015-10-07
|
Dealing with my lender or servicer
|
Student loan
|
|
| Issue |
Dealing with my lender or servicer
|
| Timely |
Yes
|
| Company |
First Associates Loan Servicing LLC
|
| Product |
Student loan
|
| Sub Issue |
Don't agree with fees charged
|
| Sub Product |
Non-federal student loan
|
| Date Received |
2015-10-07
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-10-07
|
| Company Public Response |
Company believes complaint caused principally by actions of third party outside the control or direction of the company
|
| Complaint What Happened |
I received a loan from XXXX to take the NY XXXX XXXX XX/XX/XXXX. Thereafter, I spoke with XXXX XXXX about monthly payments and they informed me that I could pay whatever I could afford. I paid {$30.00} through direct debit monthly. No other information was given to me except that these payments were fine. XX/XX/XXXX I received a letter from First Associates, a loan company I had never heard of, stating that my payment was late. I called them and they said they now owned my XXXX loan and they did n't have my debit information so my account was late. This put up a red flag as I received no other info from them and it was not my fault that they did n't have my account info. I gave it to them and continued to pay $ XXXX monthly. Nothing whatsoever was said to me about increasing my payments, interest, etc. I did n't receive any paperwork from First Associates. Now I received a bill XX/XX/XXXX XXXX so presumably I did n't receive it until XXXX XXXX stating that I am 15 days past due for almost {$1000.00}. I do n't understand how I can be past due when I 've been making payments and no bill was sent to me about this amount in XXXX. I spoke with someone named XXXX who said " they tried to email me once. '' Apparently my loan has re-amortized and now I owe exorbitant amounts and have late fees even though a bill was never sent to me in time to pay. I believe First Associates has wrongfully failed to provide me with any information about my loan and who the company is and they are now attempting to force me to pay obscene amounts compared to what I was paying, charging late fees, and threatening my credit. In addition, their interest rate is usury at 17.19 %. After working for 3 full years to obtain XXXX, this was the only loan I was able to get in order to pay XXXX so I was forced to take a loan from a disreputable company at this horrifying interest rate, and now they are going to ruin my credit without any warning or paperwork regarding the status of my loan.
|
| Consumer Consent Provided |
Consent provided
|
|
|
1311000
|
2015-04-01
|
Can't repay my loan
|
Student loan
|
|
| Issue |
Can't repay my loan
|
| Timely |
Yes
|
| Company |
First Associates Loan Servicing LLC
|
| Product |
Student loan
|
| Sub Issue |
Can't decrease my monthly payments
|
| Sub Product |
Non-federal student loan
|
| Date Received |
2015-04-01
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-04-01
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Complaint What Happened |
I received an XXXX XXXX from XXXX XXXX University in XXXX NY in 2012. I was XXXX off from my job and wanted to go back to school. What I could not get Federal loans for XXXX XXXX said they would get me XXXX loans for. I am now in debt for around {$50000.00} and am having trouble making all the payments.
|
| Consumer Consent Provided |
Consent provided
|
|
|
3027732
|
2018-09-24
|
Struggling to repay your loan
|
Student loan
|
|
| Issue |
Struggling to repay your loan
|
| Timely |
Yes
|
| Company |
First Associates Loan Servicing LLC
|
| Product |
Student loan
|
| Sub Issue |
Can't temporarily delay making payments
|
| Sub Product |
Private student loan
|
| Date Received |
2018-09-24
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2018-09-24
|
| Complaint What Happened |
XXXX XXXX took out XXXX XXXX loans in access of {$40000.00} around XX/XX/2010, Interest as high as XXXX percent on one loan. XXXX wont work with me to offer lower payment options. I have used their forbearance period for all 3 loans.I pay over {$800.00} per month.
|
| Consumer Consent Provided |
Consent provided
|
|
|
1807693
|
2016-02-29
|
Getting a loan
|
Student loan
|
|
| Issue |
Getting a loan
|
| Timely |
Yes
|
| Company |
First Associates Loan Servicing LLC
|
| Product |
Student loan
|
| Sub Issue |
Qualify for a better loan than offered
|
| Sub Product |
Non-federal student loan
|
| Date Received |
2016-02-29
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
Yes
|
| Date Sent To Company |
2016-03-02
|
| Company Public Response |
Company believes complaint caused principally by actions of third party outside the control or direction of the company
|
| Consumer Consent Provided |
Consent not provided
|
|
|
1373668
|
2015-05-13
|
Dealing with my lender or servicer
|
Student loan
|
|
| Issue |
Dealing with my lender or servicer
|
| Timely |
Yes
|
| Company |
First Associates Loan Servicing LLC
|
| Product |
Student loan
|
| Sub Issue |
Don't agree with fees charged
|
| Sub Product |
Non-federal student loan
|
| Date Received |
2015-05-13
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-05-13
|
| Company Public Response |
Company disputes the facts presented in the complaint
|
| Complaint What Happened |
I chose to go to XXXX XXXX XXXX. When I applied for my student loans, it happened so quickly that I was n't even sure of what I signed. I was also told that through an XXXX program XXXX credit- I would have some, if not all, of my tuition reimbursed if I kept a grade level above XXXX which I did. That program then magically disappeared once I got in the door. I was told that ny student loans would go to XXXX XXXX and then they would be split between federal loan institutions. That did n't happen. Some of my loan when to XXXX XXXX, and the other part went to XXXX XXXX - a collection agency and private lender. Since they are a private lender, my interest rate is above 10 % and they refuse to work with you on lowering payments. This was a HUGE issue when I graduated. I called and asked when my first payment was due, and was originally told XXXX. a month later I received a call that my loan was in default and I had n't made my first payment that was due in XXXX. I explained that I had called and was told my payments were due in XXXX. They refused to listen to me, or work with me. I ended up owing over {$500.00} for my first payment with them because they refused to work with me. I could n't eat for a month because I had no money.
This was above and beyond predatory lending on XXXX 's part and on XXXX XXXX ' part.
|
| Consumer Consent Provided |
Consent provided
|
|
|
1832380
|
2016-03-16
|
Can't repay my loan
|
Student loan
|
|
| Issue |
Can't repay my loan
|
| Timely |
Yes
|
| Company |
First Associates Loan Servicing LLC
|
| Product |
Student loan
|
| Sub Issue |
Can't temporarily postpone payments
|
| Sub Product |
Non-federal student loan
|
| Date Received |
2016-03-16
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
Yes
|
| Date Sent To Company |
2016-03-16
|
| Company Public Response |
Company believes complaint caused principally by actions of third party outside the control or direction of the company
|
|
|
1525046
|
2015-08-18
|
Can't repay my loan
|
Student loan
|
|
| Issue |
Can't repay my loan
|
| Timely |
Yes
|
| Company |
First Associates Loan Servicing LLC
|
| Product |
Student loan
|
| Sub Issue |
Can't temporarily postpone payments
|
| Sub Product |
Non-federal student loan
|
| Date Received |
2015-08-18
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-08-18
|
| Company Public Response |
Company believes complaint caused principally by actions of third party outside the control or direction of the company
|
| Consumer Consent Provided |
Consent not provided
|
|
|
394732
|
2013-04-30
|
Repaying your loan
|
Student loan
|
|
| Issue |
Repaying your loan
|
| Timely |
Yes
|
| Company |
First Associates Loan Servicing LLC
|
| Product |
Student loan
|
| Sub Product |
Non-federal student loan
|
| Date Received |
2013-04-30
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2013-05-02
|
| Consumer Consent Provided |
N/A
|
|
|
1536797
|
2015-08-26
|
Can't repay my loan
|
Student loan
|
|
| Issue |
Can't repay my loan
|
| Timely |
Yes
|
| Company |
First Associates Loan Servicing LLC
|
| Product |
Student loan
|
| Sub Issue |
Can't temporarily postpone payments
|
| Sub Product |
Non-federal student loan
|
| Date Received |
2015-08-26
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-08-26
|
| Company Public Response |
Company believes complaint caused principally by actions of third party outside the control or direction of the company
|
| Consumer Consent Provided |
Consent not provided
|
|
|
1509911
|
2015-08-09
|
Can't repay my loan
|
Student loan
|
|
| Issue |
Can't repay my loan
|
| Timely |
No
|
| Company |
First Associates Loan Servicing LLC
|
| Product |
Student loan
|
| Sub Issue |
Can't decrease my monthly payments
|
| Sub Product |
Non-federal student loan
|
| Date Received |
2015-08-09
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
Yes
|
| Date Sent To Company |
2015-08-17
|
| Company Public Response |
Company believes complaint caused principally by actions of third party outside the control or direction of the company
|
| Consumer Consent Provided |
Consent not provided
|
|
|
1010622
|
2014-09-02
|
Dealing with my lender or servicer
|
Student loan
|
|
| Issue |
Dealing with my lender or servicer
|
| Timely |
Yes
|
| Company |
First Associates Loan Servicing LLC
|
| Product |
Student loan
|
| Sub Issue |
Don't agree with fees charged
|
| Sub Product |
Non-federal student loan
|
| Date Received |
2014-09-02
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2014-09-02
|
| Consumer Consent Provided |
N/A
|
|
|
2772159
|
2018-01-05
|
Struggling to repay your loan
|
Student loan
|
|
| Issue |
Struggling to repay your loan
|
| Timely |
Yes
|
| Company |
First Associates Loan Servicing LLC
|
| Product |
Student loan
|
| Sub Issue |
Can't get other flexible options for repaying your loan
|
| Sub Product |
Private student loan
|
| Date Received |
2018-01-05
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2018-01-05
|
| Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
| Complaint What Happened |
I just do n't make enough money to repay these loans. XXXX made me take out loans against my better judgement as a XXXX year old child with XXXX XXXX XXXX XXXX, and XXXX XXXX XXXX XXXX.
To XXXX XXXX XXXX XXXX i owe - {$23000.00} To XXXX XXXX XXXX XXXX i owe - {$49000.00} This was all for a 2 year degree no one will even look at because it says XXXX on it. Please help i am getting physically ill from the XXXX of dealing with these people.
|
| Consumer Consent Provided |
Consent provided
|
|
|
2066443
|
2016-08-17
|
Dealing with my lender or servicer
|
Student loan
|
|
| Issue |
Dealing with my lender or servicer
|
| Timely |
Yes
|
| Company |
First Associates Loan Servicing LLC
|
| Product |
Student loan
|
| Sub Issue |
Trouble with how payments are handled
|
| Sub Product |
Non-federal student loan
|
| Date Received |
2016-08-17
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2016-08-19
|
| Complaint What Happened |
I have tried paying my loan but I ca n't and I am two months behind on my loan and I called them to let them know about the payment peaks loan said ca n't you borrow the money from a family member
|
| Consumer Consent Provided |
Consent provided
|
|
|
2099786
|
2016-09-08
|
Can't repay my loan
|
Student loan
|
|
| Tags |
Servicemember
|
| Issue |
Can't repay my loan
|
| Timely |
Yes
|
| Company |
First Associates Loan Servicing LLC
|
| Product |
Student loan
|
| Sub Issue |
Can't decrease my monthly payments
|
| Sub Product |
Non-federal student loan
|
| Date Received |
2016-09-08
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2016-10-07
|
| Complaint What Happened |
I was pressured and rushed into getting a private loan through XXXX XXXX rather than being given several options or time to seek out other loans. I am now stuck with a High interest loan with a high payment that I can not afford.
|
| Consumer Consent Provided |
Consent provided
|
|
