|
11727391
|
2025-01-22
|
Problem getting a card or closing an account
|
Prepaid card
|
|
| Issue |
Problem getting a card or closing an account
|
| Timely |
Yes
|
| Company |
Conduent Incorporated
|
| Product |
Prepaid card
|
| Sub Issue |
Trouble getting, activating, or registering a card
|
| Sub Product |
Government benefit card
|
| Date Received |
2025-01-22
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-22
|
|
|
11528542
|
2025-01-14
|
Problem with a purchase or transfer
|
Prepaid card
|
|
| Issue |
Problem with a purchase or transfer
|
| Timely |
Yes
|
| Company |
Conduent Incorporated
|
| Product |
Prepaid card
|
| Sub Issue |
Card company isn't resolving a dispute about a purchase or transfer
|
| Sub Product |
Government benefit card
|
| Date Received |
2025-01-14
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-29
|
|
|
10895951
|
2024-11-23
|
Problem with a purchase or transfer
|
Prepaid card
|
|
| Issue |
Problem with a purchase or transfer
|
| Timely |
Yes
|
| Company |
Conduent Incorporated
|
| Product |
Prepaid card
|
| Sub Issue |
Card company isn't resolving a dispute about a purchase or transfer
|
| Sub Product |
Government benefit card
|
| Date Received |
2024-11-23
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-11-23
|
| Consumer Consent Provided |
Consent withdrawn
|
|
|
7020018
|
2023-05-24
|
Problem with a purchase or transfer
|
Credit card or prepaid card
|
|
| Issue |
Problem with a purchase or transfer
|
| Timely |
No
|
| Company |
Conduent Incorporated
|
| Product |
Credit card or prepaid card
|
| Sub Issue |
Card company isn't resolving a dispute about a purchase or transfer
|
| Sub Product |
Government benefit card
|
| Date Received |
2023-05-24
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-05-24
|
| Complaint What Happened |
I made a transfer of available funds from the card to my personal bank account and after 6 days my funds still hasn't showed up. There is no one to contact for this card no live rep as stated in their paperwork. There is only a automated system. I can't reach a live person to question what happened to my funds.
|
| Consumer Consent Provided |
Consent provided
|
|
|
3179862
|
2019-03-14
|
Unexpected or other fees
|
Credit card or prepaid card
|
|
| Issue |
Unexpected or other fees
|
| Timely |
Yes
|
| Company |
Conduent Incorporated
|
| Product |
Credit card or prepaid card
|
| Sub Product |
Government benefit card
|
| Date Received |
2019-03-14
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2019-03-14
|
| Complaint What Happened |
I had received a letter in mail stating I had XXXX dollars in child support it gave me a phone number to call to receive a XXXX to get my money.I called the number told them I have it all arranged for my child support to be direct deposit into my bank account. They told me they could not do that only way to get my child support money was to apply for an XXXX a debit card .I asked them would I receive my child support in full? Were there any fees? They assured me I would receive the entire XXXX dollars and that there were no fees .I looked over the paper it also stated no fees only fees applied were to use ATM so I went ahead set up to receive my XXXX dollars in child support thru XXXX.Now I receive my XXXX and they took XXXX dollars I called numerous times to inquire on my XXXX dollars I was told at first that was all the child support I had.After many calls and arguments I was finally told they took my XXXX dollars for a replacement card when the paper I have clearly states no fee for replacement card and for expired cards I had with them in XX/XX/XXXX and XX/XX/XXXX.I asked to file a complaint the very rude and argumentative customer service rep on phone told me they do not take complaints.I asked to speak with a supervisor I was told he was as high up as they went there.I asked for his name and job title he told me he was the boss that ran things and he did not have to give out his name .He then told me it was only XXXX dollars to get over it because it was gone and I would not be getting it back.XXXX dollars may not be alot to him if he is stealing XXXX here and there but to me it is alot I am a single mom who is XXXX and rarely receives child support. They should not be able to get away with stealing child support money I had a difficult time looking up an address for XXXX I found that they are affiliated with XXXX XXXX and found the address for thier corporate office.
|
| Consumer Consent Provided |
Consent provided
|
|
|
10771753
|
2024-11-12
|
Took or threatened to take negative or legal action
|
Debt collection
|
|
| Issue |
Took or threatened to take negative or legal action
|
| Timely |
Yes
|
| Company |
Conduent Incorporated
|
| Product |
Debt collection
|
| Sub Issue |
Seized or attempted to seize your property
|
| Sub Product |
Other debt
|
| Date Received |
2024-11-12
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-11-15
|
| Complaint What Happened |
Received a letter in the mail today that alleges to be a court record but it is not. XXXX XXXX XXXX has failed to provide the following. Legal Basis for Challenge This challenge relies on the following provisions of federal law : 1. 26 U.S.C. ( Internal Revenue Code ) : 26 U.S.C. 6201 authorizes the IRS to make assessments based on accurate, verifiable records. Since no account under the referenced identifiers exists, any presumption of tax obligation is without statutory backing.
26 U.S.C. 6404 allows for abatement of assessments lacking a reasonable basis. In light of documented confirmation that no debt or account exists, any assumption of tax or financial responsibility should be fully abated.
2. 45 CFR ( Code of Federal Regulations ) : 45 CFR 302.56 mandates that child support calculations and presumptions be based on verified financial information and provide a fair opportunity for rebuttal. Here, the lack of an active account negates any basis for presuming a debt, obligation, or lien.
45 CFR 303.101 requires that all child support enforcement actions adhere to procedural fairness and transparency. Failure to disclose valid records or provide evidence of an active account undermines any presumptive enforcement.
3. 2 CFR ( Uniform Administrative Requirements, Cost Principles, and Audit Requirements ) : 2 CFR Part 200, Subpart D, particularly 200.336 and 200.337, stipulates that agencies maintain accessible, comprehensive records for all enforced claims and financial obligations. The absence of an account or documented debt directly conflicts with these requirements.
2 CFR 200.470 prohibits the imposition of fees or costs that are not allowable or properly documented within federal awards or program funds, which further invalidates any support lien or debt presumption in this context.
Request for Immediate Action Given the lack of any legally valid records or documentation supporting an enforceable obligation, I formally request the following : Acknowledge and affirm that no account or debt exists under the identifiers provided ( XXXX, XXXX XXXX Id. XXXX and SSN XXXX ) within your debtor systems.
Rescind any liens, garnishments, or related enforcement actions associated with the unsupported presumption of debt, if any have been initiated.
Provide a written confirmation of the above actions to fully resolve this matter.
If the Department does not respond with confirmation that all presumptions have been rebutted based on the absence of any account or debt, I reserve the right to pursue further legal action, including filing for relief in federal court for procedural and substantive due process violations. XXXX XXXX XXXX XXXX XXXX employee XXXX XXXX the any of the accounts listed exist in XXXX database or upon XXXXXXXX XXXX XXXX The account has been closed by accord and satisfaction and draft note deposit.
|
| Consumer Consent Provided |
Consent provided
|
|
|
2180491
|
2016-10-26
|
Fees
|
Prepaid card
|
|
| Issue |
Fees
|
| Timely |
Yes
|
| Company |
Conduent Incorporated
|
| Product |
Prepaid card
|
| Sub Product |
Other special purpose card
|
| Date Received |
2016-10-26
|
| Submitted Via |
Referral
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2016-12-04
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Consumer Consent Provided |
N/A
|
|
|
2313516
|
2017-01-26
|
Using a debit or ATM card
|
Bank account or service
|
|
| Issue |
Using a debit or ATM card
|
| Timely |
Yes
|
| Company |
Conduent Incorporated
|
| Product |
Bank account or service
|
| Sub Product |
Other bank product/service
|
| Date Received |
2017-01-26
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2017-02-01
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Complaint What Happened |
On XXXX/XXXX/2017, I noticed several unauthorize transactions on my eppicard card that was issued to me through child support in XXXX. I immediately called eppicard customer service while the transactions were pending and asked them to stop the transaction because they were not mine.
I was told by the rude and angry customer service rep that there was nothing they can do about those transactions, I would have to let them go through and call back in three days. The next day I notice that the transactions had gone through so I call back and spoke to a customer service supervisor who basically told me there was they could do that I had to file a fraud complaint and maybe I would get my money back in 90 days, based on the decision.
After getting this disturbing answer, I tried to look for the Eppicard Card Corporate Office and found out they really do n't have one. In addition, there are XXXX similar complaints on the Consumer Affairs website, complaints filed with the Better Business Bureau, here and many other agency and websites and nothing has been done to rectify this.
Please help! All I want is my money back!
|
| Consumer Consent Provided |
Consent provided
|
|
|
2199604
|
2016-11-08
|
Managing, opening, or closing account
|
Prepaid card
|
|
| Issue |
Managing, opening, or closing account
|
| Timely |
Yes
|
| Company |
Conduent Incorporated
|
| Product |
Prepaid card
|
| Sub Product |
General purpose card
|
| Date Received |
2016-11-08
|
| Submitted Via |
Postal mail
|
| Company Response |
Closed with non-monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2016-12-04
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Consumer Consent Provided |
N/A
|
|
|
10436811
|
2024-10-14
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
Conduent Incorporated
|
| Product |
Checking or savings account
|
| Sub Issue |
Deposits and withdrawals
|
| Sub Product |
Checking account
|
| Date Received |
2024-10-14
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-10-29
|
| Consumer Consent Provided |
Consent not provided
|
|
|
4376371
|
2021-05-14
|
Problem with a purchase or transfer
|
Credit card or prepaid card
|
|
| Issue |
Problem with a purchase or transfer
|
| Timely |
Yes
|
| Company |
Conduent Incorporated
|
| Product |
Credit card or prepaid card
|
| Sub Issue |
Charged for a purchase or transfer you did not make with the card
|
| Sub Product |
Government benefit card
|
| Date Received |
2021-05-14
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-05-14
|
| Complaint What Happened |
To Whom it may concern received a certified letter from Conduent state and local solutions Inc XXXX XXXX XXXX XXXX TexasXXXX dated XX/XX/XXXX. The letter stated that my New York state debit card EPPICard which has the balance of {$5000.00} would be turned over to the state by XX/XX/XXXX. because no transaction or activity was done on the card since XX/XX/XXXX. ( will enclose a copy of the letter XXXX the letter required that I call, use the card, or complete and sign the letter and return it to prevent this. I realized that I could not use my card because the card I had in my possession expired XX/XX/XXXX. XX/XX/XXXX, I called the number provided in the letter XXXX requesting not to have my account turned over to unclaimed funds and in the conversation, I told the representative that my card had expired since XXXX XX/XX/XXXX and the representative told me that she would send me a new card but the cost would be {$5.00} ( XXXX dollars ) and I agreed. I waited and I did not receive the card. I made several calls to Eppicard during which I would receive voice recording saying that EPPICARD no longer manages XXXX XXXX XXXX and a number to call XXXX XXXX XXXX provided then the call would be disconnected. So I contacted XXXX XXXX XXXX and was told that they did not have an account under my name or SSN and I was told to contact NYS I was told by XXXX that all accounts were turned over to XXXX XXXX XXXX. I told the XXXX representative that I understand but I have a balance on my EPPI card since XXXX and they told me to contact Eppicard for the balance. This back-and-forth process went on for a while.
On XX/XX/XXXX I got a representative from EPPIcard who told me that they are not seeing an account under the social security number I was providing she kept on asking if that was my correct social which I said yes. I then insisted that I do have an account with EPPIcard and that I needed to find out what was happening. I told her to search via name or get me a supervisor that can help because I do have an account. She then decided to search via name and then she was able to access my account she told me that there was a negative balance on my account and I told her it could not be so. she informed me that my card was sent to Texas which I told her this could not be, because I live in XXXX XXXX XXXX. She then informed me that there was a negative balance on my card and that my card was used in Texas XXXX. She then stated that she will file a dispute however she told me that some of the charges were still pending and informed me to call back and make another claim for those pending charges. I agreed to filing a dispute and to calling back.
She told me that she was going to send out a new card and that the charges would be reversed temporary and that I would receive documents from the fraud department and I was to fill those documents out and return them.
I then made several calls checking on the status of my claim. The representatives were still not able to locate the account by SSN but they could locate my account by name. On one of the calls the representative told me that my SSN was incorrect. I then received a letter XX/XX/XXXX denning my claim I Called EPPIcard and was forwarded to the fraud department who requested now that I email or fax a copy of my drivers license as proof of ID. I was then told that My SSN was incorrect and thats the reason my claim was denied. I was told that I was to get InTouch with the XXXX XXXX XXXX XXXX XXXX and have them correct my SSN. On XX/XX/XXXX I went to the XXXX XXXX department of XXXX XXXX XXXX the office was closed to the public because of COVID. I was given a notice by the security guard of numbers to call. I called, on XX/XX/XXXX and was told that I would receive a call back in 24-48hrs. On XX/XX/XXXX I received a Call and told the Supervisor at XXXX XXXX XXXX that my SSN was incorrect and she said they would handle the matter I explained to her that EPPI card is requesting that she call the company to fix this problem and she told me to call back Eppicard because once it is fixed in the system it is fixed also at EPPICARD.
XX/XX/XXXX I requested to speak to a supervisor and the representative told me that they would escalate the case to-date I have not been able to speak to a supervisor I was told that my case was closed. I called XXXX XXXX which distributes the eppicard and was told that that just make the plastic they dont manage the money. I was told that my case was closed and will not be reopened and the money would not be refunded. Since XX/XX/XXXX, I have made over XXXX of calls to EPPICARD at XXXX which is managed by Conduent state and local solutions IncXXXX XXXX XXXX XXXX Still no resolution all Purchases were made XX/XX/XXXX XXXX over 30 transactions were made on the card. I tried explaining to the company that I dont live in Texas Never visited Texas or know anyone in Texas and I Can provide proof that i did not go to Texas still my claim was denied. I live in XXXX XXXX XXXX XXXX. I try to explain that my card was inactive and such frequent activity over a few days does not match my pattern of use but my claim was still denied, I requested an affidavit of fraud to file a police report and was told that the company does not provide this information or document. I asked to speak to a supervisor several times and was placed on hold and then my call was disconnected.
|
| Consumer Consent Provided |
Consent provided
|
|
|
10046705
|
2024-08-29
|
Trouble using the card
|
Prepaid card
|
|
| Tags |
Older American
|
| Issue |
Trouble using the card
|
| Timely |
Yes
|
| Company |
Conduent Incorporated
|
| Product |
Prepaid card
|
| Sub Issue |
Problem with direct deposit
|
| Sub Product |
Government benefit card
|
| Date Received |
2024-08-29
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-09-06
|
| Consumer Consent Provided |
N/A
|
|
|
7223570
|
2023-07-08
|
Problem with a purchase or transfer
|
Credit card or prepaid card
|
|
| Issue |
Problem with a purchase or transfer
|
| Timely |
Yes
|
| Company |
Conduent Incorporated
|
| Product |
Credit card or prepaid card
|
| Sub Issue |
Charged for a purchase or transfer you did not make with the card
|
| Sub Product |
Government benefit card
|
| Date Received |
2023-07-08
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-07-08
|
| Complaint What Happened |
On XX/XX/XXXX I was charged due to an app that my children downloaded onto my phone, the day it was downloaded I deleted the app & went to my subscription tab to make sure they didnt sign up for anything. I noticed a free trial and I cancelled it right away, deleted the app then thought nothing of it until XX/XX/XXXX when I was charged {$96.00}!! I tried cancelling through XXXX right away ( the transaction was still pending on my card ) but they couldnt do anything. So I reinstalled the app to try and see if there was a settings menu and it had NO account information nor anyway for me to get in touch with someone for a refund. I instantly tried calling Way2Go customer service ( which is the company I am reporting about ) ; and I was on hold for over an hour. I then tried contacting XXXX support and they told me I had to go through my actual card company. I then tried calling the customer service number AGAIN and was on the phone for another XXXX minutes. It is now XX/XX/XXXX and I have tried contacting Way2Go XXXX times a day, every day, sense this charge was made. Each time I am instructed to put my card number in & it would tell me we have an important message regarding your account please wait well we direct you to a representative ; & then its just me being put on hold for XXXX ( minimum ) up to AN HOUR AND A HALF, for FOUR DAYS STRAIGHT. Without ever getting an option to speak to anyone. It just redirects me then Im on hold forever. Also, the charge didnt actually post to my account until XX/XX/XXXX, it was still pending for XXXX hours. ( I called at least 4 times to both XXXX & Way2Go in the time it was still listed as pending )
|
| Consumer Consent Provided |
Consent provided
|
|
|
6818427
|
2023-04-10
|
Money was not available when promised
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Money was not available when promised
|
| Timely |
No
|
| Company |
Conduent Incorporated
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Domestic (US) money transfer
|
| Date Received |
2023-04-10
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-04-10
|
| Consumer Consent Provided |
N/A
|
|
|
3837617
|
2020-09-09
|
Trouble using the card
|
Credit card or prepaid card
|
|
| Issue |
Trouble using the card
|
| Timely |
Yes
|
| Company |
Conduent Incorporated
|
| Product |
Credit card or prepaid card
|
| Sub Issue |
Trouble getting information about the card
|
| Sub Product |
Government benefit card
|
| Date Received |
2020-09-09
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2020-09-09
|
| Complaint What Happened |
My eppicard had expired, so I ordered a new one which I received.I 've been trying to activate the card since XX/XX/XXXX, by calling every day ( several times a day ) I get put on hold for hours and then the line hangs up.When I finally get to speak to a human being, I then get transferred, and get put on hold for hours and then get hanged up again.My money has been put in hold, I can't use the card was told that I have to speak to the fraud department, but I never get transferred to them.I need my child support money and this company doesn't seem to care, they just keep holding my money.Please help they are alot of other families having the same issue with Eppicard.
|
| Consumer Consent Provided |
Consent provided
|
|
|
7304426
|
2023-07-25
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
Conduent Incorporated
|
| Product |
Checking or savings account
|
| Sub Issue |
Problem using a debit or ATM card
|
| Sub Product |
Checking account
|
| Date Received |
2023-07-25
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-07-25
|
| Complaint What Happened |
I hope this message finds you well. My name is XXXX XXXX XXXX XXXX and I'm writing to formally lodge a complaint against XXXX and their Way2Go Debitcard Program for failing to acknowledge and properly handle a dispute regarding fraudulent withdrawals from my account.
In summary, I discovered unauthorized transactions on my account on XX/XX/2023. As required by the Electronic Fund Transfer Act ( EFTA ) and Regulation E, I reported the issue through a certified letter sent via USPS within the stipulated 60-day timeframe. This action has been documented through a tracking number provided by USPS, verifying the delivery of the letter.
However, the bank has consistently failed to acknowledge the receipt of this initial complaint, despite providing them with the tracking information. Further, they have insisted that the dispute open date is based on when they opened the dispute internally, rather than the date when I sent the certified letter, which goes against the principles of the EFTA and Regulation E.
I've made several attempts to resolve this matter with Conduent and the Way2Go Debitcard Program through their designated customer service channels. Still, these efforts have proven fruitless. Contact with the company was only initiated after I filed a complaint with the XXXX XXXX XXXX XXXX XXXX XXXX, and even then, the issue has remained unresolved.
This communication has been primarily through email, as the contact number provided on the back of my card leads to no live assistance. The correspondence between myself and a representative of Conduent 's Way2Go Advocacy Group, named XXXX, is enclosed within this letter.
In accordance with the EFTA, Regulation E, and potentially the Uniform Commercial Code ( UCC ) if the unauthorized withdrawals were made via forged checks, I am seeking your assistance in launching an investigation into these unauthorized withdrawals and limiting my liability to the maximum extent permitted by law. I believe that my rights as a consumer have been violated and request that this matter be urgently addressed.
Thank you for your attention to this matter. Should you need additional information or documentation, please do not hesitate to contact me.
Sincerely, XXXX XXXX XXXX XXXX
|
| Consumer Consent Provided |
Consent provided
|
|
|
6921712
|
2023-05-02
|
Trouble using the card
|
Credit card or prepaid card
|
|
| Issue |
Trouble using the card
|
| Timely |
Yes
|
| Company |
Conduent Incorporated
|
| Product |
Credit card or prepaid card
|
| Sub Issue |
Trouble using the card to spend money in a store or online
|
| Sub Product |
Government benefit card
|
| Date Received |
2023-05-02
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-05-02
|
| Consumer Consent Provided |
N/A
|
|
|
9715480
|
2024-08-05
|
Managing, opening, or closing your mobile wallet account
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Managing, opening, or closing your mobile wallet account
|
| Timely |
Yes
|
| Company |
Conduent Incorporated
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Mobile or digital wallet
|
| Date Received |
2024-08-05
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-08-05
|
| Consumer Consent Provided |
N/A
|
|
|
8084557
|
2023-12-30
|
Problem getting a card or closing an account
|
Prepaid card
|
|
| Issue |
Problem getting a card or closing an account
|
| Timely |
No
|
| Company |
Conduent Incorporated
|
| Product |
Prepaid card
|
| Sub Issue |
Trouble getting, activating, or registering a card
|
| Sub Product |
Government benefit card
|
| Date Received |
2023-12-30
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-12-30
|
| Consumer Consent Provided |
Other
|
|
|
8374946
|
2024-02-19
|
Unexpected or other fees
|
Prepaid card
|
|
| Issue |
Unexpected or other fees
|
| Timely |
Yes
|
| Company |
Conduent Incorporated
|
| Product |
Prepaid card
|
| Sub Product |
Government benefit card
|
| Date Received |
2024-02-19
|
| Submitted Via |
Web
|
| Company Response |
Closed with non-monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-02-19
|
| Complaint What Happened |
My fraud complaint was denied and I received a 1 page letter that seemed XXXX XXXX did not address the actual fraud that occurred on my card and they stole XXXX cents of my unemployment benefits from me.
case number XXXX XXXX XXXX Attachments Thu, XX/XX/XXXX, XXXX to GOEPCClaims Current address : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX send new card here ) Address on File : XXXX XXXX XXXX XXXX XXXX XXXX ( dont send things here ) Claim # XXXX Transaction date XXXX Amount XXXX $ I ordered a couch of XXXX for the amount of XXXX. When I received the confirmation I noticed that they had said they had shipped to my billing address. I tried emailing them got a non answer. I tried contacting them through the webpage ( not a real number ). I started XXXX whether others had been scammed and found no positive review and several in the same situation I am. I then contacted the post office once the package reached America from XXXX. THe post office informed me that the package size was XXXX and that they normally do not deliver couches. They also informed me that the tracking number provided was being sent to hawaii as several of the other reviews claim. I have no address in hawaii, I have never been to hawaii and I know no one in hawaii. I have tried to contact them again but there has been no response. Please see the attached documentation.
Thank you, XXXX there were a bunch of pictures of the transactions the website. the emails. this is also mail fraud which I can not upload to the CFPB webpage at this time.
|
| Consumer Consent Provided |
Consent provided
|
|
|
8312534
|
2024-02-08
|
Problem with a purchase or transfer
|
Prepaid card
|
|
| Issue |
Problem with a purchase or transfer
|
| Timely |
Yes
|
| Company |
Conduent Incorporated
|
| Product |
Prepaid card
|
| Sub Issue |
Charged for a purchase or transfer you did not make with the card
|
| Sub Product |
Government benefit card
|
| Date Received |
2024-02-08
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-02-08
|
| Complaint What Happened |
I was fortunately charged on XX/XX/XXXX of {$100.00} from a fraudulent charge from XXXX. XXXX, Wa. I was told by the go program which is my XXXX XXXX financial institution to obtain a police report which I did. Which in fact the detective told me that the charge on my account was indeed a fraudulent account. I received the paperwork from go program service department on XX/XX/XXXX. They informed me when I originally made the investigation that they would put back {$100.00} onto my card. I sent them the paperwork yesterday and they're selling me that they didn't receive it on time which I have documentation of the XXXX of XXXX. Now they're telling me that it's going to be 45 days for reimbursement. I have attached my identity theft police report and questionnaire and all information to them is needed. It is plain to see that it is fraudulent charge since I did not use the card or had any payment since XXXX of XXXX. They keep giving me the runaround and I need the {$100.00} apply to my card and they are refusing to do so
|
| Consumer Consent Provided |
Consent provided
|
|
|
7752175
|
2023-10-24
|
Problem with a purchase or transfer
|
Prepaid card
|
|
| Issue |
Problem with a purchase or transfer
|
| Timely |
Yes
|
| Company |
Conduent Incorporated
|
| Product |
Prepaid card
|
| Sub Issue |
Charged for a purchase or transfer you did not make with the card
|
| Sub Product |
General-purpose prepaid card
|
| Date Received |
2023-10-24
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-11-13
|
| Consumer Consent Provided |
N/A
|
|
|
8210400
|
2024-01-23
|
Trouble using the card
|
Prepaid card
|
|
| Issue |
Trouble using the card
|
| Timely |
Yes
|
| Company |
Conduent Incorporated
|
| Product |
Prepaid card
|
| Sub Issue |
Problem using the card to withdraw money from an ATM
|
| Sub Product |
Government benefit card
|
| Date Received |
2024-01-23
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-01-23
|
| Complaint What Happened |
I have a received a large sum from XXXX XXXX. I am uncomfortable with the money staying on the card due to the app and website for the card seems never work and takes numerous try to even check my balance. I have been trying for days to withdrew funds and it keep getting an error of insufficient funds even though I have more than enough cash on the card. I have tried calling numerous times but they made impossible to pass the automated system
|
| Consumer Consent Provided |
Consent provided
|
|
|
6922012
|
2023-05-02
|
Trouble using the card
|
Credit card or prepaid card
|
|
| Issue |
Trouble using the card
|
| Timely |
Yes
|
| Company |
Conduent Incorporated
|
| Product |
Credit card or prepaid card
|
| Sub Issue |
Trouble using the card to spend money in a store or online
|
| Sub Product |
Government benefit card
|
| Date Received |
2023-05-02
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-05-02
|
| Complaint What Happened |
Way2go XX/XX/2023. Money deposited on the XXXX and has been difficult to use. Customer service is 100 % automated and wont help. Even the alerts dont work.
|
| Consumer Consent Provided |
Consent provided
|
|
|
7285017
|
2023-07-21
|
Problem getting a card or closing an account
|
Credit card or prepaid card
|
|
| Issue |
Problem getting a card or closing an account
|
| Timely |
Yes
|
| Company |
Conduent Incorporated
|
| Product |
Credit card or prepaid card
|
| Sub Issue |
Trouble getting, activating, or registering a card
|
| Sub Product |
Government benefit card
|
| Date Received |
2023-07-21
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-07-21
|
| Consumer Consent Provided |
Consent not provided
|
|
|
7156473
|
2023-06-23
|
Problem getting a card or closing an account
|
Credit card or prepaid card
|
|
| Issue |
Problem getting a card or closing an account
|
| Timely |
No
|
| Company |
Conduent Incorporated
|
| Product |
Credit card or prepaid card
|
| Sub Issue |
Trouble getting a working replacement card
|
| Sub Product |
Government benefit card
|
| Date Received |
2023-06-23
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-06-23
|
| Consumer Consent Provided |
N/A
|
|
|
5342440
|
2022-03-19
|
Trouble using the card
|
Credit card or prepaid card
|
|
| Issue |
Trouble using the card
|
| Timely |
Yes
|
| Company |
Conduent Incorporated
|
| Product |
Credit card or prepaid card
|
| Sub Issue |
Trouble getting information about the card
|
| Sub Product |
Government benefit card
|
| Date Received |
2022-03-19
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-03-19
|
| Complaint What Happened |
My card was stolen they provided me provisional credit and a letter stating that the provisional credit check could be removed if dispute not found in my favor but prior to doing so as the XXXX required they are to tell me in writing of their findings then removing the provisional credit there yet to conclude the investigation but remove the provisional credit without providing me in writing that they were doing cell and caused me hardship because I wasnt planning on this money being removed to the investigation was completed as they stated in their letter they would do so also I had a refund of {$410.00} that they can not account for or tell me where it went although the company that refund it showed me the money was sent and they refused to investigate every time I speak to a supervisor or somebody they say that they have the right to remove the provisional credit whenever they want without notifying me and that is incorrect and against the law also about the refund from XXXX for XXXX they just continue to ignore the fact that its missing and not give me any proper information as to where my money is an locked me out of the account and every time I call they just hang up on me
|
| Consumer Consent Provided |
Consent provided
|
|
|
9095767
|
2024-05-24
|
Problem with a purchase or transfer
|
Prepaid card
|
|
| Issue |
Problem with a purchase or transfer
|
| Timely |
Yes
|
| Company |
Conduent Incorporated
|
| Product |
Prepaid card
|
| Sub Issue |
Card company isn't resolving a dispute about a purchase or transfer
|
| Sub Product |
Government benefit card
|
| Date Received |
2024-05-24
|
| Submitted Via |
Referral
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-06-13
|
| Consumer Consent Provided |
N/A
|
|
|
9496517
|
2024-07-08
|
Problem with a purchase or transfer
|
Prepaid card
|
|
| Issue |
Problem with a purchase or transfer
|
| Timely |
No
|
| Company |
Conduent Incorporated
|
| Product |
Prepaid card
|
| Sub Issue |
Card company isn't resolving a dispute about a purchase or transfer
|
| Sub Product |
Government benefit card
|
| Date Received |
2024-07-08
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-07-17
|
| Consumer Consent Provided |
Consent not provided
|
|
|
4794685
|
2021-10-09
|
Unexpected or other fees
|
Credit card or prepaid card
|
|
| Issue |
Unexpected or other fees
|
| Timely |
Yes
|
| Company |
Conduent Incorporated
|
| Product |
Credit card or prepaid card
|
| Sub Product |
Government benefit card
|
| Date Received |
2021-10-09
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-11-15
|
| Complaint What Happened |
The excluded workers government card was given to my family on XX/XX/XXXX by a stranger who accidentally received it in their mail. Since then weve noticed they spent all XXXX. We believe they copied the card info and used it to make purchases. We tried to contact the company but the android on the phone says the card number is invalid.
|
| Consumer Consent Provided |
Consent provided
|
|
|
3789820
|
2020-08-11
|
Problem getting a card or closing an account
|
Credit card or prepaid card
|
|
| Tags |
Older American
|
| Issue |
Problem getting a card or closing an account
|
| Timely |
No
|
| Company |
Conduent Incorporated
|
| Product |
Credit card or prepaid card
|
| Sub Issue |
Trouble getting, activating, or registering a card
|
| Sub Product |
Government benefit card
|
| Date Received |
2020-08-11
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2020-08-18
|
| Consumer Consent Provided |
N/A
|
|
