|
7769072
|
2023-10-27
|
Unauthorized transactions or other transaction problem
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Unauthorized transactions or other transaction problem
|
| Timely |
Yes
|
| Company |
Plastiq Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Mobile or digital wallet
|
| Date Received |
2023-10-27
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-10-27
|
| Company Public Response |
Company believes complaint caused principally by actions of third party outside the control or direction of the company
|
| Complaint What Happened |
On XXXX, on Plastiq company website ( https : //www.plastiq.com ), I submitted a payment request of {$890.00} to my mortgage XXXX ( XXXX ) XXXX to pay my monthly mortgage balance due. That amount, with {$26.00} processing fees, totaling of $ XXXX charged on my credit card ending in XXXX. However, Plastiq never delivered the payment. I followed up with XXXX mortgage team multiple times, and they confirmed they never received the check, therefore, my mortgage account never got credited.
When I reached out to Plastiq support team and asked for evidence that the check has been endorsed by XXXX XXXX, Plastiq can not provide this evidence. They only shared an image of the check that has the front populated by some generic information, the the back of the check image is empty, no endorsement at all.
I've been creating tickets and asking Plastiq to re-send the payment or refund the money to me. However, they refused to do so and never gave me a direct answer about the inquiries.
They used to have online real-person support within the web portal, but recently switched to ticket-only support, which makes the communications even more difficult.
I appreciate the CFPB platform and really hope I could get help from the CFPB team to get my money back or have them fulfill the service.
Thank you!
|
| Consumer Consent Provided |
Consent provided
|
|
|
6266721
|
2022-12-01
|
Money was not available when promised
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Money was not available when promised
|
| Timely |
No
|
| Company |
Plastiq Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Domestic (US) money transfer
|
| Date Received |
2022-12-01
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-12-01
|
| Consumer Consent Provided |
Consent not provided
|
|
|
5338118
|
2022-03-18
|
Money was not available when promised
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Money was not available when promised
|
| Timely |
Yes
|
| Company |
Plastiq Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Domestic (US) money transfer
|
| Date Received |
2022-03-18
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-03-18
|
| Consumer Consent Provided |
Consent not provided
|
|
|
5424330
|
2022-04-08
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Other transaction problem
|
| Timely |
Yes
|
| Company |
Plastiq Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Domestic (US) money transfer
|
| Date Received |
2022-04-08
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-04-08
|
| Consumer Consent Provided |
Consent not provided
|
|
|
4979132
|
2021-12-06
|
Money was not available when promised
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Money was not available when promised
|
| Timely |
Yes
|
| Company |
Plastiq Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Domestic (US) money transfer
|
| Date Received |
2021-12-06
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-12-06
|
| Company Public Response |
Company disputes the facts presented in the complaint
|
| Complaint What Happened |
XXXX dollars was taken from my account to pay a recipient for my bill but the recipient never received the payment
|
| Consumer Consent Provided |
Consent provided
|
|
|
8943275
|
2024-05-06
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
| Tags |
Servicemember
|
| Issue |
Other transaction problem
|
| Timely |
Yes
|
| Company |
Plastiq Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Domestic (US) money transfer
|
| Date Received |
2024-05-06
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-05-06
|
| Company Public Response |
Company believes complaint caused principally by actions of third party outside the control or direction of the company
|
| Complaint What Happened |
In XX/XX/2023 I was charged roughly {$1000.00} for a custom shorts order through XXXX. They sent a payment portal through the company Plastiq. XXXX XXXX took 5 months to finally ship the shorts. When they finally did 4 pairs ( {$240.00} worth never showed up ). I have video proof from my front porch that only one box was ever delivered. I repeatedly contacted XXXX XXXX to let them fix their mistake and they ceased responding. I attempted to do a chargeback with chase but too much time had elapsed since the initial charge. Following this I repeatedly explained everything to Plastiq and XXXX XXXX and they have never responded. I could not even track the package to see if it was supposed to be two boxes because the only tracking provided was an empty link to the ups website. This has been a horrible experience overall with both Plastiq and XXXX XXXX. I would recommend never using or purchasing from either.
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| Consumer Consent Provided |
Consent provided
|
|
