|
4628016
|
2021-08-13
|
Managing an account
|
Checking or savings account
|
|
| Tags |
Servicemember
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
N26 Inc.
|
| Product |
Checking or savings account
|
| Sub Issue |
Banking errors
|
| Sub Product |
Checking account
|
| Date Received |
2021-08-13
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-08-13
|
| Complaint What Happened |
N26 BANK DISCRIMINATES AGAINST THEIR MINORITY CUSTOMER BASE.N26 BANK IS NOT INCLUSIVE ; their customer service rep even asked if I am XXXX, n26 bank discriminates against military personnel, active/retired. For the past two months, I have contacted N26 bank to dispute my charges & N26 refused to assist me. Customer service reps purposely stalled initiating disputes to put my account outside the timeframe allotted to dispute charges. I HAVE PROOF THAT I SENT Proof TO N26 REGARDING PAYING BY OTHER MEANS. I have contacted N26 via social media, EMAIL & I HAVE RECORDED CONVERSATIONS RANGING FROM 2 months ago to two days ago. N26 BANK HAS PROVEN THEY ARE CONSISTENT WITH FAILING TO SERVE THE CUSTOMER AT THE LOWEST POSSIBLE DENOMINATOR. THEY LOCK CUSTOMERS OUT OF THEIR ACCOUNTS, PREVENTS CUSTOMERS FROM DISPUTING TRANSACTIONS, & ISSUES GASLIGHTING, PROJECTING, AGGRESSIVE RESPONSES FROM " XXXX ''. I AM A VICTIM OF N26 BANK 's DISCRIMINATORY/RACIST BANKING PRACTICES. I AM A VICTIM OF THE N26 FRAUD.
|
| Consumer Consent Provided |
Consent provided
|
|
|
3819819
|
2020-08-28
|
Closing an account
|
Checking or savings account
|
|
| Issue |
Closing an account
|
| Timely |
Yes
|
| Company |
N26 Inc.
|
| Product |
Checking or savings account
|
| Sub Issue |
Funds not received from closed account
|
| Sub Product |
Checking account
|
| Date Received |
2020-08-28
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2020-08-28
|
| Complaint What Happened |
This bank closed my account saying unusual activity when its been the same activity since Ive opened the account, I have Nooooo access to my money and they are saying the account is under Review but I am unable to touch my money they say 10 days then they send a check out with your balance, also once they close your account they put your number on a call block list so that you cant speak to anyone
|
| Consumer Consent Provided |
Consent provided
|
|
|
3762214
|
2020-07-24
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
N26 Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Mobile or digital wallet
|
| Date Received |
2020-07-24
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2020-07-24
|
| Complaint What Happened |
To whom this may concern : My name is XXXX XXXX Please help me, I've been a victim of misscommunication or fraud and inconvenienced from my on line financially institute named N26 A on line banking system where my clintes money goes into for my local XXXX XXXX services. I was recently given a grant for {$5000.00} from the government and have records and screen shot and emails of proof. N26 flagged it and froze all of my funds. I have over {$8000.00} or about {$9000.00} in this account and exactly {$5000.00} in savings. I get NY state unemployment deposited into this accouht every Tuesday. N26 institute refuses to release the hold and I'm literally at a stand still and have no other banks or savings. This could take over a month or who knows how long. Today is Friday and all institutions are closed for the weekend. I have my birth day coming up this Monday and I have XXXX young children to feed and take care of. I made reservations at a log cabin upstate NY to take my family camping next week this Sunday for my birthday week. I also have my bills to pay and my car payment is due and other bills I had saved for like my modified loan payments for my mortgage to refinance my home soon. Thie is my livelihood and all my savings. I made a complaint also to the FDIC and I dont know when or how soon anyone will get back to me. From what I read on XXXX this could take days weeks or even in some cases month 's and now we are approaching the weekend. The XXXX of the US government who gave me this XXXX XXXX grant had even said to me on the phone last night that, N26 or any bank has no right freezing all of my funds that are not tied to their suspicions or red flags on my account or suspecting the grant or my unemployment as fraudulent especially in this time of the pandemic due to the fact it clearly states my funds recently are mostly deposits from NY state and the government. I've been receiving my unemployment for about 2 tp 3 months now and the grant was deposited on XX/XX/XXXX. So as of yesterday afternoon I have been at a standstill with no access to any of my funds or savings and now the weekend dawns upon us. Please help me resolve this as I have bills due and my unemployment being deposited into this N26 account who has totaly inconvenienced me and has no answers for me till further notice. They won't even speak to me, they only e mail me and I waste my breath and energy and time with call center representatives who have no answers for me. Please Call me at XXXX XXXX XXXX my email address is XXXX Thank you
|
| Consumer Consent Provided |
Consent provided
|
|
|
3847172
|
2020-09-14
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
N26 Inc.
|
| Product |
Checking or savings account
|
| Sub Issue |
Deposits and withdrawals
|
| Sub Product |
Checking account
|
| Date Received |
2020-09-14
|
| Submitted Via |
Referral
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2020-09-22
|
| Consumer Consent Provided |
N/A
|
|
|
5155797
|
2022-01-27
|
Closing an account
|
Checking or savings account
|
|
| Issue |
Closing an account
|
| Timely |
Yes
|
| Company |
N26 Inc.
|
| Product |
Checking or savings account
|
| Sub Issue |
Funds not received from closed account
|
| Sub Product |
Savings account
|
| Date Received |
2022-01-27
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-01-27
|
| Consumer Consent Provided |
Consent not provided
|
|
|
4460947
|
2021-06-15
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
N26 Inc.
|
| Product |
Checking or savings account
|
| Sub Issue |
Deposits and withdrawals
|
| Sub Product |
Checking account
|
| Date Received |
2021-06-15
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-06-15
|
| Consumer Consent Provided |
N/A
|
|
|
4738948
|
2021-09-17
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
N26 Inc.
|
| Product |
Checking or savings account
|
| Sub Issue |
Problem using a debit or ATM card
|
| Sub Product |
Checking account
|
| Date Received |
2021-09-17
|
| Submitted Via |
Referral
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-09-21
|
| Consumer Consent Provided |
N/A
|
|
|
3828093
|
2020-09-02
|
Closing an account
|
Checking or savings account
|
|
| Issue |
Closing an account
|
| Timely |
Yes
|
| Company |
N26 Inc.
|
| Product |
Checking or savings account
|
| Sub Issue |
Company closed your account
|
| Sub Product |
Checking account
|
| Date Received |
2020-09-02
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2020-09-21
|
| Consumer Consent Provided |
Consent not provided
|
|
