|
10736598
|
2024-11-08
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Revolut Technologies Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Domestic (US) money transfer
|
| Date Received |
2024-11-08
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-11-13
|
| Consumer Consent Provided |
Consent not provided
|
|
|
11600581
|
2025-01-21
|
Opening an account
|
Checking or savings account
|
|
| Issue |
Opening an account
|
| Timely |
Yes
|
| Company |
Revolut Technologies Inc.
|
| Product |
Checking or savings account
|
| Sub Issue |
Didn't receive terms that were advertised
|
| Sub Product |
Checking account
|
| Date Received |
2025-01-21
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-21
|
|
|
8083422
|
2023-12-30
|
Managing, opening, or closing your mobile wallet account
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Managing, opening, or closing your mobile wallet account
|
| Timely |
Yes
|
| Company |
Revolut Technologies Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Mobile or digital wallet
|
| Date Received |
2023-12-30
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-12-30
|
| Complaint What Happened |
The Revolut XXXX continues to deny my correct Social Security Number in the new account verification process and make my new created account unavailable to use.
|
| Consumer Consent Provided |
Consent provided
|
|
|
6098264
|
2022-10-18
|
Unauthorized transactions or other transaction problem
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Unauthorized transactions or other transaction problem
|
| Timely |
Yes
|
| Company |
Revolut Technologies Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Mobile or digital wallet
|
| Date Received |
2022-10-18
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-10-18
|
| Complaint What Happened |
I uploaded the XXXX application to my phone. I used the account initially as a friend from abroad paid me through this application. I transferred the money to my XXXX account with the XXXX. At this point XX/XX/2021 my account was hacked and various transactions took place unknown to me. I went back on to the application in XXXX of this year to transfer once again dollar money from my chase account through Revolut to my XXXX account in sterling. One transaction went through but XXXX did not and was since transferred to a number of contacts that I do not know that are not on my phone and that are entirely fraudulent. The company resolut say they will not reimburse me and saying that these transactions are indeed me. I reported the fraudulent activity to my local police precinct and have a case number XXXX. Revolut have no option to call anyone it is purely via chat room or email. They have been thoroughly unhelpful, unprofessional and essentially calling me a liar. I am looking to of course get my money back which is in total over {$4000.00}
|
| Consumer Consent Provided |
Consent provided
|
|
|
5176372
|
2022-02-02
|
Unauthorized transactions or other transaction problem
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Unauthorized transactions or other transaction problem
|
| Timely |
Yes
|
| Company |
Revolut Technologies Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Mobile or digital wallet
|
| Date Received |
2022-02-02
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-02-02
|
| Complaint What Happened |
Thank you for taking the time to look at my case.
Company : Revolut, amount {$20.00}. Date XXXX XXXX, 2021.
The case is regarding Revolut, a virtual debit car wallet with a physical card too. I recently opened my account with them ( back in XX/XX/2021 ). On XXXX XXXX, 2021, I was attempting to pay a friend using XXXX, so Revolut came out and I knew I had money on it, so decided to pay using it. The transaction was declined by XXXX because I had {$20.00} on Revolut and the amount I needed to pay was a bit higher. However, Revolut kept the {$20.00} they charged me ( although their rules say do not charge for declined transactions ). I contacted their customer service several times and each time they give me a different answer. First time I contacted their customer service they told me that my card was compromised and they issued me a new card number. Second time, the agent told me that I had spent that money myself with an authorized charge, which is not true. And when I tried to file a chargeback, they denied it to me saying the charge was authorized. However, XXXX XXXX did not take the money, and the history of charges show Revolut as the merchant ( attachment no. 1 ), so Revolut took my money without being authorized and without any services bought. I repeatedly asked what is the charge for, and they have no answer to me. As you can see in the attachment ( no. 2 ), I filed a complaint with them, they responded on XX/XX/XXXX again denied me a refund, still with no explanation of who took my money and what they did charge me for which you can see in the letter.
Thank you for your consideration.
|
| Consumer Consent Provided |
Consent provided
|
|
|
4701428
|
2021-09-09
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
Revolut Technologies Inc.
|
| Product |
Checking or savings account
|
| Sub Issue |
Problem using a debit or ATM card
|
| Sub Product |
Checking account
|
| Date Received |
2021-09-09
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-09-09
|
| Complaint What Happened |
I had difficulty using my debit card - transactions were declined both at merchants and at ATMs. The bank 's customer service kept asking to try again and again, with screenshots to show that the card is not working. They even asked me to go to a ATM right away or to make a purchase right now, when all I was asking was for them to send me a new card.
|
| Consumer Consent Provided |
Consent provided
|
|
|
4228456
|
2021-03-19
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
Revolut Technologies Inc.
|
| Product |
Checking or savings account
|
| Sub Issue |
Deposits and withdrawals
|
| Sub Product |
Checking account
|
| Date Received |
2021-03-19
|
| Submitted Via |
Referral
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-03-19
|
| Consumer Consent Provided |
N/A
|
|
|
7806186
|
2023-11-06
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Revolut Technologies Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Domestic (US) money transfer
|
| Date Received |
2023-11-06
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-11-06
|
| Consumer Consent Provided |
Consent not provided
|
|
|
10774674
|
2024-11-12
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Other transaction problem
|
| Timely |
Yes
|
| Company |
Revolut Technologies Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Domestic (US) money transfer
|
| Date Received |
2024-11-12
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-11-12
|
| Complaint What Happened |
*On XX/XX/XXXX a {$1500.00} wire transfer was sent from XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Revolut banking account *That day XXXXXXXX XXXX bank account with Revolut was automatically closed due to a negative balance of XXXX cents and the transfer was listed in her Revolut transactions as returned to sender *The money was never received back to XXXX and upon contracting XXXX and XXXX contacting Revolut 's parent banking company, the money was awaiting permission to release funds from XXXX on Revolut 's end *Despite near daily conversations with Revolut and filing disputes with their team, after a month they are still trying to diagnose the issue and the only information was that " the wire was returned through a 3rd party bank who are not responding '' *Revolut does not have a solution and keep saying they are awaiting further updates
|
| Consumer Consent Provided |
Consent provided
|
|
|
8371363
|
2024-02-19
|
Unexpected or other fees
|
Prepaid card
|
|
| Issue |
Unexpected or other fees
|
| Timely |
Yes
|
| Company |
Revolut Technologies Inc.
|
| Product |
Prepaid card
|
| Sub Product |
General-purpose prepaid card
|
| Date Received |
2024-02-19
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-02-19
|
| Consumer Consent Provided |
Consent not provided
|
|
|
8754016
|
2024-04-11
|
Closing an account
|
Checking or savings account
|
|
| Issue |
Closing an account
|
| Timely |
Yes
|
| Company |
Revolut Technologies Inc.
|
| Product |
Checking or savings account
|
| Sub Issue |
Company closed your account
|
| Sub Product |
Other banking product or service
|
| Date Received |
2024-04-11
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-04-11
|
| Complaint What Happened |
I used to have an account with Revolut XXXX and they closed it for no reason
|
| Consumer Consent Provided |
Consent provided
|
|
|
9635383
|
2024-07-28
|
Problem with a purchase or transfer
|
Prepaid card
|
|
| Issue |
Problem with a purchase or transfer
|
| Timely |
Yes
|
| Company |
Revolut Technologies Inc.
|
| Product |
Prepaid card
|
| Sub Issue |
Card company isn't resolving a dispute about a purchase or transfer
|
| Sub Product |
General-purpose prepaid card
|
| Date Received |
2024-07-28
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-07-29
|
| Consumer Consent Provided |
Consent not provided
|
|
|
6324857
|
2022-12-15
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Other transaction problem
|
| Timely |
Yes
|
| Company |
Revolut Technologies Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
International money transfer
|
| Date Received |
2022-12-15
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-12-15
|
| Consumer Consent Provided |
Consent not provided
|
|
|
5195374
|
2022-02-07
|
Unexpected or other fees
|
Credit card or prepaid card
|
|
| Issue |
Unexpected or other fees
|
| Timely |
Yes
|
| Company |
Revolut Technologies Inc.
|
| Product |
Credit card or prepaid card
|
| Sub Product |
General-purpose prepaid card
|
| Date Received |
2022-02-07
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-02-07
|
| Complaint What Happened |
My card and pin was stolen by a friend, revolut staff claims they investigated but they did not, because if they did they would have looked at the ATM AND MERCHANT VIDEO SURVEILLANCE CAMERAS AND OBSERVE IT WAS NOT ME AND THESE WERE UNAUTHORIZED TRANSACTIONS WHICH WAS THEFT AND FRAUD.AND THE STAFF OF REVOLUT IS XXXX THEY THINK XXXX XXXX XXXX XXXXXXXX THAT I AM RICH THIS IS NOT TRUE XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX {$610.00} was stolen out of my account and they just won't take any responsibility.
|
| Consumer Consent Provided |
Consent provided
|
|
|
4347853
|
2021-05-03
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
Revolut Technologies Inc.
|
| Product |
Checking or savings account
|
| Sub Issue |
Problem accessing account
|
| Sub Product |
Checking account
|
| Date Received |
2021-05-03
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-05-03
|
| Complaint What Happened |
Opened an account with Revolut App and transferred money to it. A day later Revolut blocked my account access and I can't access my money
|
| Consumer Consent Provided |
Consent provided
|
|
|
5203429
|
2022-02-09
|
Managing, opening, or closing your mobile wallet account
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Managing, opening, or closing your mobile wallet account
|
| Timely |
Yes
|
| Company |
Revolut Technologies Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Mobile or digital wallet
|
| Date Received |
2022-02-09
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-02-09
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Complaint What Happened |
I moved from XXXX to the XXXX. In XXXX, I used Revolut for a very long time. When Revolut opened up in the US, I wanted to have a Revolut account on my US phone. Revolut asked me to close my account in XXXX and then open one in the US. When I closed my XXXX, I had to forego my premium plan and lost money there. On XXXX XX/XX/2022, I got confirmation from that my XXXX account and the related cards were closed.
When I tired to open the account in the US, the system said that there is another account associated with my email. When I tired with a different email, they told me that I failed verification and that I have an account with my first name, last name and DOB. I tried approaching Revolut customer services ( XXXX XXXX ), unfortunately they have a customer services that only answers generic questions but not customer specific question. They asked me to try from the app but that did not work. Revolut then just closed the case with no resolution on XXXX XXXX.
I am very unhappy with Revolut and certainly will not use their product but I want to know why my email is still showing active and how are they using my personal information given I closed my account. I suspect a data privacy and data usage issue here.
|
| Consumer Consent Provided |
Consent provided
|
|
|
9216783
|
2024-06-11
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
Revolut Technologies Inc.
|
| Product |
Checking or savings account
|
| Sub Issue |
Problem accessing account
|
| Sub Product |
Checking account
|
| Date Received |
2024-06-11
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-06-11
|
| Consumer Consent Provided |
Consent not provided
|
|
|
6125166
|
2022-10-25
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Revolut Technologies Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Domestic (US) money transfer
|
| Date Received |
2022-10-25
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-10-25
|
| Company Public Response |
Company believes complaint caused principally by actions of third party outside the control or direction of the company
|
| Complaint What Happened |
Issue related to a wire transfer with the company Revolut XXXX.
XX/XX/2022 : Wire transfer of {$240000.00} made to Revolut.
XX/XX/2022 : Revolut rejects the funds and claims to have wired them back.
Multiple attempts were made to obtain a tracking number for the allegedly returned wire transfer and after a week of constantly reaching out to support they have been unable to provide the whereabouts of these funds.
XX/XX/2022 The funds are still not accounted for.
|
| Consumer Consent Provided |
Consent provided
|
|
|
8989447
|
2024-05-13
|
Closing your account
|
Credit card
|
|
| Issue |
Closing your account
|
| Timely |
Yes
|
| Company |
Revolut Technologies Inc.
|
| Product |
Credit card
|
| Sub Issue |
Company closed your account
|
| Sub Product |
General-purpose credit card or charge card
|
| Date Received |
2024-05-13
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-05-13
|
| Complaint What Happened |
Revolut ref : XXXX CFPB ref : XXXX After months and months of trying to clear my name regarding the fraud on my account, Revolut finally fixed the transactions on my account. However, you have still not reinstated my account?
On XX/XX/XXXX, you said : " Revolut appreciates the Customers situation and their patience while this matter continues to be reviewed. Revolut is obliged to follow internal guidelines and due diligence checks that may result with the account of a customer being inaccessible. Revolut will send the Customer a communication as to whether their account privileges will be fully restored once a determination has been made. '' '' I'm still waiting for this. Why is it taking so long? How much patience do you need from me? It has been nearly a year and a half since the initial fraud and you still have not fixed everything.
It seems I am not the only one struggling with dealing with your customer service XXXX XXXX XXXX XXXX XXXX XXXX You should hire me to run your whole customer service operation : XXXX XXXX XXXX
|
| Consumer Consent Provided |
Consent provided
|
|
|
8203137
|
2024-01-22
|
Problem with a lender or other company charging your account
|
Checking or savings account
|
|
| Issue |
Problem with a lender or other company charging your account
|
| Timely |
Yes
|
| Company |
Revolut Technologies Inc.
|
| Product |
Checking or savings account
|
| Sub Issue |
Transaction was not authorized
|
| Sub Product |
Checking account
|
| Date Received |
2024-01-22
|
| Submitted Via |
Referral
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-01-22
|
| Consumer Consent Provided |
N/A
|
|
|
8211852
|
2024-01-24
|
Closing your account
|
Credit card
|
|
| Issue |
Closing your account
|
| Timely |
Yes
|
| Company |
Revolut Technologies Inc.
|
| Product |
Credit card
|
| Sub Issue |
Company closed your account
|
| Sub Product |
General-purpose credit card or charge card
|
| Date Received |
2024-01-24
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-01-24
|
| Consumer Consent Provided |
Consent not provided
|
|
|
8649948
|
2024-03-28
|
Trouble accessing funds in your mobile or digital wallet
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Trouble accessing funds in your mobile or digital wallet
|
| Timely |
Yes
|
| Company |
Revolut Technologies Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Mobile or digital wallet
|
| Date Received |
2024-03-28
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-03-28
|
| Complaint What Happened |
From illegally restricting my account which caused havoc and violated UCC 4-202, to unfortunately, a man I was in a relationship with stole my phone & began sending himself money using my account on Revolut. After learning of this abuse which amounted to over {$800.00} in unauthorised charges, I contacted the XXXX and Revolut who in turn closed my account and prevented me from removing the remaining funds I had in the account.
|
| Consumer Consent Provided |
Consent provided
|
|
|
8918395
|
2024-05-03
|
Unexpected or other fees
|
Prepaid card
|
|
| Issue |
Unexpected or other fees
|
| Timely |
Yes
|
| Company |
Revolut Technologies Inc.
|
| Product |
Prepaid card
|
| Sub Product |
General-purpose prepaid card
|
| Date Received |
2024-05-03
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-05-03
|
| Consumer Consent Provided |
Consent not provided
|
|
|
12122334
|
2025-02-18
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
Revolut Technologies Inc.
|
| Product |
Checking or savings account
|
| Sub Issue |
Banking errors
|
| Sub Product |
Savings account
|
| Date Received |
2025-02-18
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-02-25
|
|
