11368169
|
2025-01-03
|
Wrong amount charged or received
|
Money transfer, virtual currency, or money service
|
|
Issue |
Wrong amount charged or received
|
Timely |
No
|
Company |
Bitstamp USA, Inc.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
Virtual currency
|
Date Received |
2025-01-03
|
Submitted Via |
Web
|
Company Response |
Untimely response
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-03
|
|
11646975
|
2025-01-18
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
Issue |
Fraud or scam
|
Timely |
No
|
Company |
Bitstamp USA, Inc.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
Virtual currency
|
Date Received |
2025-01-18
|
Submitted Via |
Web
|
Company Response |
Untimely response
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-18
|
|
11429273
|
2025-01-08
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
Issue |
Other transaction problem
|
Timely |
No
|
Company |
Bitstamp USA, Inc.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
Virtual currency
|
Date Received |
2025-01-08
|
Submitted Via |
Referral
|
Company Response |
Untimely response
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-01-08
|
Consumer Consent Provided |
N/A
|
|
8016556
|
2023-12-17
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
Issue |
Fraud or scam
|
Timely |
Yes
|
Company |
Bitstamp USA, Inc.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
Virtual currency
|
Date Received |
2023-12-17
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2023-12-17
|
Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
Complaint What Happened |
Hi, i was scammed by a XXXX XXXX supposedly living in XXXX XXXX, yes she was real i XXXX her to make sure of that before i started investing with her. Now in actuality it didn't seem like i was investing my money with her. She introduced me to an app that if you look up is a legit app called XXXX. The app is a real legit app, but the link she sent me was to an app that looked just like it. So that app i was actually on was a fraudulent app. It had customer service and everything. It was all quite a good scam. I ended up sending my money to my wallet in bitstamp and through that i would send it to the Wallet id in the app. You guys shut my account down and i have no access to it anymore! no reason was given for this either. I want my account reinstated so i can show you those transactions as well. This is totally illegal : not allowing me the proof I need to reveal transactions that show the carelessness of the bitstamp company.
|
Consumer Consent Provided |
Consent provided
|
|
9896178
|
2024-08-22
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
Tags |
Older American, Servicemember
|
Issue |
Fraud or scam
|
Timely |
No
|
Company |
Bitstamp USA, Inc.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
Virtual currency
|
Date Received |
2024-08-22
|
Submitted Via |
Web
|
Company Response |
Untimely response
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-08-22
|
Complaint What Happened |
For XXXX months they have delayed. The month of XXXX and now XXXX. Their statement is 'they will research it and contact me. This is a scam. I want my money and I want to close the account.
|
Consumer Consent Provided |
Consent provided
|
|