|
11746669
|
2025-01-24
|
Attempts to collect debt not owed
|
Debt collection
|
|
| Issue |
Attempts to collect debt not owed
|
| Timely |
Yes
|
| Company |
Alorica Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Debt was paid
|
| Sub Product |
Other debt
|
| Date Received |
2025-01-24
|
| Submitted Via |
Web
|
| Company Response |
In progress
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-24
|
|
|
11479729
|
2025-01-11
|
Confusing or misleading advertising or marketing
|
Debt or credit management
|
|
| Issue |
Confusing or misleading advertising or marketing
|
| Timely |
Yes
|
| Company |
Alorica Inc.
|
| Product |
Debt or credit management
|
| Sub Product |
Debt settlement
|
| Date Received |
2025-01-11
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-11
|
|
|
7172105
|
2023-06-27
|
Took or threatened to take negative or legal action
|
Debt collection
|
|
| Issue |
Took or threatened to take negative or legal action
|
| Timely |
Yes
|
| Company |
Alorica Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Threatened or suggested your credit would be damaged
|
| Sub Product |
Payday loan debt
|
| Date Received |
2023-06-27
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-06-27
|
| Consumer Consent Provided |
Consent not provided
|
|
|
10537368
|
2024-10-22
|
False statements or representation
|
Debt collection
|
|
| Issue |
False statements or representation
|
| Timely |
Yes
|
| Company |
Alorica Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Attempted to collect wrong amount
|
| Sub Product |
Credit card debt
|
| Date Received |
2024-10-22
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-10-22
|
| Complaint What Happened |
Systems & Services Technologies Inc ( SST ) took my debt over when the company XXXX went under. XXXX XXXX ( days after the balance was transferred ) called SST and asked to pay my account in full the representative informed me to go to their website and pay via the homepage and once I paid the amount shown my account would be paid in full and closed. I did so. End of XXXX I received email and text notifications that my payment was due. I called SST confused why I owed money and was told interest had incurred since my XXXX payment because I was supposed to follow this roundabout hidden way to pay in full to officially close the account that was not the same process I was told to follow. Because I was misguided a manager offered me a 25 % discount on the interest wrongly incurred and said she would close the account that day. I requested an email confirmation that the account would be closed and was informed I would receive on in 5-10 business days. XXXX XXXX I received more email and text notifications that my payment was due. Again I called and was informed that I had a balance of {$25.00} which was {$1.00} over the {$24.00} minimum threshold to close the account with a balance. I explained the previous events. They said they would escalate it to process for account closure so I asked for email confirmation and a claim number to confirm the escalation. I was told I would receive an email in 16-20 business days with that information. Every time I call I owe a new amount because of some new " mistake '' on their end that they can never solve over the phone and they repeatedly refuse to close my account despite it being paid in full the first time.
|
| Consumer Consent Provided |
Consent provided
|
|
|
8044276
|
2023-12-22
|
Problem with additional add-on products or services
|
Payday loan, title loan, personal loan, or advance loan
|
|
| Issue |
Problem with additional add-on products or services
|
| Timely |
No
|
| Company |
Alorica Inc.
|
| Product |
Payday loan, title loan, personal loan, or advance loan
|
| Sub Product |
Installment loan
|
| Date Received |
2023-12-22
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-12-22
|
| Consumer Consent Provided |
Consent not provided
|
|
|
461938
|
2013-07-19
|
Cont'd attempts collect debt not owed
|
Debt collection
|
|
| Issue |
Cont'd attempts collect debt not owed
|
| Timely |
Yes
|
| Company |
Alorica Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Debt is not mine
|
| Sub Product |
Other (i.e. phone, health club, etc.)
|
| Date Received |
2013-07-19
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2013-08-02
|
| Consumer Consent Provided |
N/A
|
|
|
2283615
|
2017-01-10
|
Cont'd attempts collect debt not owed
|
Debt collection
|
|
| Issue |
Cont'd attempts collect debt not owed
|
| Timely |
Yes
|
| Company |
Alorica Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Debt was paid
|
| Sub Product |
Medical
|
| Date Received |
2017-01-10
|
| Submitted Via |
Postal mail
|
| Company Response |
Closed with non-monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2017-01-11
|
| Consumer Consent Provided |
N/A
|
|
|
9716840
|
2024-08-05
|
Incorrect information on your report
|
Credit reporting or other personal consumer reports
|
|
| Issue |
Incorrect information on your report
|
| Timely |
Yes
|
| Company |
Alorica Inc.
|
| Product |
Credit reporting or other personal consumer reports
|
| Sub Issue |
Account information incorrect
|
| Sub Product |
Credit reporting
|
| Date Received |
2024-08-05
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-08-05
|
| Consumer Consent Provided |
Consent not provided
|
|
|
2686454
|
2017-09-27
|
Attempts to collect debt not owed
|
Debt collection
|
|
| Issue |
Attempts to collect debt not owed
|
| Timely |
Yes
|
| Company |
Alorica Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Debt is not yours
|
| Sub Product |
I do not know
|
| Date Received |
2017-09-27
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2017-09-27
|
| Company Public Response |
Company has responded to the consumer and the CFPB and chooses not to provide a public response
|
| Complaint What Happened |
I have received multiple calls to XXXX XXXX XXXX looking for a XXXX XXXX XXXX, from XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, TX XXXX Phone : ( XXXX ) XXXX. It 's hard to track the caller id as they are spoofing their number. I called them on a recorded line XX/XX/XXXX to tell them that they have a wrong number. I was told by XXXX ( unsure of the name ) that she was going to remove my number off the list.
Today at Today XX/XX/XXXX XXXX caller ID was XXXX. When I answered the phone I advised the caller, I have called them before to let them know they have the wrong number for this XXXX XXXX XXXX. The female on the phone told me that I must have called another company. I advised her not to call me again, or I will file a complaint.
I have no faith that this company will not stop calling my house looking for this individual that I do not know who it is. Please help me with this issue.
|
| Consumer Consent Provided |
Consent provided
|
|
|
10405082
|
2024-10-09
|
False statements or representation
|
Debt collection
|
|
| Issue |
False statements or representation
|
| Timely |
Yes
|
| Company |
Alorica Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Indicated you were committing crime by not paying debt
|
| Sub Product |
Credit card debt
|
| Date Received |
2024-10-09
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-10-21
|
| Consumer Consent Provided |
Consent not provided
|
|
|
1695694
|
2015-12-14
|
Communication tactics
|
Debt collection
|
|
| Issue |
Communication tactics
|
| Timely |
No
|
| Company |
Alorica Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Frequent or repeated calls
|
| Sub Product |
Medical
|
| Date Received |
2015-12-14
|
| Submitted Via |
Referral
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-12-15
|
| Consumer Consent Provided |
N/A
|
|
|
10692929
|
2024-11-06
|
Communication tactics
|
Debt collection
|
|
| Issue |
Communication tactics
|
| Timely |
Yes
|
| Company |
Alorica Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Frequent or repeated calls
|
| Sub Product |
I do not know
|
| Date Received |
2024-11-06
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-11-06
|
| Complaint What Happened |
I signed up for tally some years ago, and with their recent closure to what I understand the servicing was taken over by Systems and Services Technologies ( SST ). Some random number starting calling me the beginning of XX/XX/XXXXXXXX XXXX numerous times a day, leaving voicemails, texting me and emailing me. I answered one day and asked them to please cease all communications and send a verification letter, never got a letter and calls started back up along with the emails and texts. I answered again one day and requested all calls cease and a verification letter be sent and yet again nothing happened. One day I called them and spoke with a female and asked them to please send a letter advising who they were and to stop calling my cell phone as I never gave permission to be auto dialed or called or texted, at which point I was advised that money is owed and calls will continue. I again tried to advised numerous portions of FDCPA and TCPA were violated and asked again for all calls to cease, but they continued. On XX/XX/XXXX I sent a letter to the address found in XXXX for SST [ letter will be attached ] advising sections of FDCPA that were violated and no letter was ever received advising of the alleged debt and they will be servicing the alleged debt. Further within this letter I asked all communication to cease and the only permitted communication will be via writing but have received no letter or anything but the phone calls continue, daily and multiple times a day as well as texts and emails. When tally was in control they were willing to work with consumers about repayments and were a US based company. SST has directed me to a website that looks like it is the most basic unsecured site made 30 years ago that lacks all the necessary security measures of most modern websites. SST has a us address but every voicemail/person I have spoken with has the most broken English it is hard to understand. They have called/texted from several numbers so it is hard to block them all and they would call from what I believe were spoofed numbers.
|
| Consumer Consent Provided |
Consent provided
|
|
|
1044485
|
2014-09-25
|
Cont'd attempts collect debt not owed
|
Debt collection
|
|
| Issue |
Cont'd attempts collect debt not owed
|
| Timely |
Yes
|
| Company |
Alorica Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Debt was paid
|
| Sub Product |
Medical
|
| Date Received |
2014-09-25
|
| Submitted Via |
Referral
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2014-10-01
|
| Consumer Consent Provided |
N/A
|
|
|
10438169
|
2024-10-13
|
Written notification about debt
|
Debt collection
|
|
| Issue |
Written notification about debt
|
| Timely |
Yes
|
| Company |
Alorica Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Didn't receive enough information to verify debt
|
| Sub Product |
Credit card debt
|
| Date Received |
2024-10-13
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-10-13
|
| Complaint What Happened |
I had an account with XXXX for a small balance and a set interest rate. Without any notice, or opportunity to pay the balance, I was told XXXX would be shut down. I was unable to access my account etc. then, I got an email from SST, but their email was alorica email address and they indicated that they were transferred my loan and I needed to pay before they report to the credit companies that I am late on payment on XX/XX/year>. The website they provided to set up an account was not working, so I called. I was told that multiple people had trouble accessing the website and that I could give my bank details via phone. I told the worker I did not feel comfortable doing so on XX/XX/year>, and I refuse to pay and give my personal information when he is unable to provide a website and I can see details of this supposedly high balance. I continue to get emails asking me for an amount of {$85.00} but there are no other balance details provided, and the website still does not work.
|
| Consumer Consent Provided |
Consent provided
|
|
|
10673662
|
2024-11-05
|
Problem with customer service
|
Debt or credit management
|
|
| Issue |
Problem with customer service
|
| Timely |
Yes
|
| Company |
Alorica Inc.
|
| Product |
Debt or credit management
|
| Sub Product |
Credit repair services
|
| Date Received |
2024-11-05
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-11-05
|
| Consumer Consent Provided |
Consent not provided
|
|
|
10059014
|
2024-09-07
|
Charged fees or interest you didn't expect
|
Payday loan, title loan, personal loan, or advance loan
|
|
| Issue |
Charged fees or interest you didn't expect
|
| Timely |
Yes
|
| Company |
Alorica Inc.
|
| Product |
Payday loan, title loan, personal loan, or advance loan
|
| Sub Product |
Personal line of credit
|
| Date Received |
2024-09-07
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-09-07
|
| Consumer Consent Provided |
Consent not provided
|
|
|
675031
|
2014-01-17
|
Disclosure verification of debt
|
Debt collection
|
|
| Issue |
Disclosure verification of debt
|
| Timely |
Yes
|
| Company |
Alorica Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Not disclosed as an attempt to collect
|
| Sub Product |
Credit card
|
| Date Received |
2014-01-17
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2014-01-17
|
| Consumer Consent Provided |
N/A
|
|
|
9968415
|
2024-08-30
|
Incorrect information on your report
|
Payday loan, title loan, personal loan, or advance loan
|
|
| Issue |
Incorrect information on your report
|
| Timely |
Yes
|
| Company |
Alorica Inc.
|
| Product |
Payday loan, title loan, personal loan, or advance loan
|
| Sub Issue |
Account information incorrect
|
| Sub Product |
Installment loan
|
| Date Received |
2024-08-30
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-08-30
|
| Complaint What Happened |
XXXX provided what was advertised as an unsecured, personal loan for {$3500.00} in XX/XX/XXXX. I paid {$260.00} a month ( {$130.00} autopay every XXXX weeks ). When I underwent a credit check and compliance clearance for my job XXXX XXXX XXXX XXXX XXXX this account was flagged as a problem. Per terms of my employment, I provided full details and portal access for my employer to approve me to hold the account. The inaccurate reporting and lack of supporting documentation on the portal caused my XXXX XXXX XXXX to question the origination lender, legal parameters of the loan structure and auto-draft authorizations. They asked for a copy of the loan docs, a payment ledger and my bank statements to show all complied with NYS lending laws and that XXXX were a legitimate loan management firm ( not a payday or predatory lender ). Upon initiating this process, I found that XXXX had sold my account to SST without notification. Furthermore, XXXX was negligent in their reporting- supplying false numbers to credit agencies as well as incorrect balances and dates on their website. They had the cash loan amount as {$7000.00}, payments were listed as only {$130.00} per month and entire payments were missing not reflecting my perfect payment history or paydown of the debt balance. As of XX/XX/XXXX, the portal showed that I had made payments of {$3500.00} but payoff would be an additional {$5500.00}. None of the numbers added up to my bank records or credit reports. Customer support could not explain how these numbers where being calculated. I sent the company XXXX certified letters between XX/XX/XXXX and XX/XX/XXXX keeping XXXX tracking that showed all XXXX letters were received and signed for. I spoke with customer service DAILY for months at a time explaining that I could not make further payment to this account until copies of the loan documents were sent to me showing the {$3500.00} cash loan and my credit report was updated. I was transparent with customer support regarding the exact practices that were being questioned and the necessity for my accounts to comply with state lending laws. I was told that they escalated the issue, notes were being made to my account, payments were being paused until resolution and someone would contact me. A supervisor was never available to speak on the phone. They verbally agreed to send the information. None was received. Further email and telephone requests were ignored. XX/XX/XXXX, harassing phone calls and threats ensued from XXXX. Sometimes up to XXXX calls a day, threatening voicemails, bill XXXX with unprofessional language and no knowledge of how to calculate payments/balances. Service reps would refuse to discuss the account unless I made another payment. They could not show me an accurate record of the payments they already received or how the payments had been applied to the {$3500.00} principal loan balance. XXXX reported the account as delinquent and wrote it off claiming that I was non-responsive. XXXX then RETROACTIVELY changed their documentation to the credit agencies and locked me out of the portal. Credit reports showed new payment amounts, dates and a payment history where there had previously been none. However, the FALSE loan amount, payment frequency and delinquency claims remained. XXXX has received documented auto draft payments from my XXXX account for 13 months totaling {$3500.00} as of XX/XX/XXXX. They NEVER initiated a loan or monetary transfer for any amount over {$3500.00}. The account was never delinquent. Once they reported me as defaulting on a fictional {$7000.00} loan, my credit was XXXX affected. My credit cards, for which I have maintained in excellent standing, were slashed. My score dropped over XXXX points as my available credit was cut by almost half drastically increasing my debt to credit ratio. Most importantly, because of their deceptive and possibly illegal actions, Ive been denied multiple apartments.. As my lease is expiring, I had planned to move. No amount of documentation to dispute the credit reports can provide corporate landlords the comfort to ignore my now poor XXXX XXXX. I now appear high risk - carrying high balances on my credit cards with a personal loan default of {$7000.00} and a pending SST collections amount of {$1900.00}. ALL FALSE. They are directly responsible for rendering me unable to move during a housing crisis when rentals are both expensive and extremely competitive. They have caused IMMENSE harm to my finances, housing situation and reputation based upon their fraudulent operating and reporting practices. While I cant get my credit lines back, I want my credit reports corrected to show the true notation of PAID IN XXXX NEVER LATE to at least repair my score to a level that allows me to move forward.
|
| Consumer Consent Provided |
Consent provided
|
|
|
7816941
|
2023-11-07
|
False statements or representation
|
Debt collection
|
|
| Tags |
Older American
|
| Issue |
False statements or representation
|
| Timely |
No
|
| Company |
Alorica Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Attempted to collect wrong amount
|
| Sub Product |
Credit card debt
|
| Date Received |
2023-11-07
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-11-10
|
| Complaint What Happened |
About 6 months ago, this SST systems and services technology took over SST credit card services and contacted me to make payment agreement to pay balance off. We agreed no interest of any kind as long as I paid XXXX monthly for 2 years. I have been making XXXX payment monthly for past 6 months and I just noticed on my current statement they have been charging me a interest fee which was not part of agreement. Also on current statement it shows last months balance at XXXX with payment made XXXX and interest of XXXX then shows new balance as XXXX. However if you do the math XXXX minus XXXX minus XXXX equals XXXX therefore XXXX is missing. They have been doing this on past statements as well. XXXX XXXX XXXX months is XXXX that has vanished in thin air, that should be reflected in my new balance. When I called to question this missing money I was told that no interest agreement was with another company ( which it wasn't ) and the interest amount was much higher on their computer than what the statement they mail me is. Very disturbing by the poor business practices of this company. Also no statements or mailing from SST contain a website address or a phone number listed, I had to request the help of my son to track down a contact number online in order to speak to someone. This raises a red flag that this company is using unscrupulous tactics to maneuver and take advantage of XXXX like myself.
|
| Consumer Consent Provided |
Consent provided
|
|
|
6724552
|
2023-03-21
|
Communication tactics
|
Debt collection
|
|
| Issue |
Communication tactics
|
| Timely |
Yes
|
| Company |
Alorica Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Frequent or repeated calls
|
| Sub Product |
Other debt
|
| Date Received |
2023-03-21
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-04-18
|
| Consumer Consent Provided |
Consent not provided
|
|
|
9281014
|
2024-06-14
|
Problem with a company's investigation into an existing problem
|
Credit reporting or other personal consumer reports
|
|
| Issue |
Problem with a company's investigation into an existing problem
|
| Timely |
Yes
|
| Company |
Alorica Inc.
|
| Product |
Credit reporting or other personal consumer reports
|
| Sub Issue |
Their investigation did not fix an error on your report
|
| Sub Product |
Credit reporting
|
| Date Received |
2024-06-14
|
| Submitted Via |
Referral
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-06-17
|
| Consumer Consent Provided |
N/A
|
|
|
1053529
|
2014-10-01
|
Disclosure verification of debt
|
Debt collection
|
|
| Issue |
Disclosure verification of debt
|
| Timely |
Yes
|
| Company |
Alorica Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Right to dispute notice not received
|
| Sub Product |
Other (i.e. phone, health club, etc.)
|
| Date Received |
2014-10-01
|
| Submitted Via |
Referral
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2014-10-07
|
| Consumer Consent Provided |
N/A
|
|
|
1433436
|
2015-06-23
|
Disclosure verification of debt
|
Debt collection
|
|
| Tags |
Older American
|
| Issue |
Disclosure verification of debt
|
| Timely |
Yes
|
| Company |
Alorica Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Not given enough info to verify debt
|
| Sub Product |
Other (i.e. phone, health club, etc.)
|
| Date Received |
2015-06-23
|
| Submitted Via |
Postal mail
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-06-26
|
| Consumer Consent Provided |
N/A
|
|
|
784535
|
2014-03-28
|
Cont'd attempts collect debt not owed
|
Debt collection
|
|
| Issue |
Cont'd attempts collect debt not owed
|
| Timely |
Yes
|
| Company |
Alorica Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Debt was paid
|
| Sub Product |
Other (i.e. phone, health club, etc.)
|
| Date Received |
2014-03-28
|
| Submitted Via |
Postal mail
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2014-04-03
|
| Consumer Consent Provided |
N/A
|
|
|
1046683
|
2014-09-26
|
Disclosure verification of debt
|
Debt collection
|
|
| Issue |
Disclosure verification of debt
|
| Timely |
Yes
|
| Company |
Alorica Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Not disclosed as an attempt to collect
|
| Sub Product |
I do not know
|
| Date Received |
2014-09-26
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2014-09-26
|
| Consumer Consent Provided |
N/A
|
|
|
1470499
|
2015-07-15
|
Cont'd attempts collect debt not owed
|
Debt collection
|
|
| Issue |
Cont'd attempts collect debt not owed
|
| Timely |
Yes
|
| Company |
Alorica Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Debt is not mine
|
| Sub Product |
I do not know
|
| Date Received |
2015-07-15
|
| Submitted Via |
Web
|
| Company Response |
Closed with non-monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-07-15
|
| Consumer Consent Provided |
Consent not provided
|
|
|
6738346
|
2023-03-23
|
Communication tactics
|
Debt collection
|
|
| Issue |
Communication tactics
|
| Timely |
Yes
|
| Company |
Alorica Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Frequent or repeated calls
|
| Sub Product |
Other debt
|
| Date Received |
2023-03-23
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-04-21
|
| Consumer Consent Provided |
Consent not provided
|
|
|
6459068
|
2023-01-19
|
Communication tactics
|
Debt collection
|
|
| Issue |
Communication tactics
|
| Timely |
Yes
|
| Company |
Alorica Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Frequent or repeated calls
|
| Sub Product |
Payday loan debt
|
| Date Received |
2023-01-19
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-01-19
|
| Complaint What Happened |
XXXX sold a loan that I had with them to SST after they went out of business. SST charged me with late fees even though I am current with my payments. They also have called me 10x since Saturday ( as of XX/XX/19 at XXXX ) to say that I have delinquent payments, although I have manually submitted payments as well as being on autopay.
I've tried calling to discuss with a representative at SST corporate and can not get through. I've tried discussing with the rep that calls but they're offshore and then hang up on me. They keep calling and harassing me.
|
| Consumer Consent Provided |
Consent provided
|
|
|
6543904
|
2023-02-07
|
Communication tactics
|
Debt collection
|
|
| Issue |
Communication tactics
|
| Timely |
No
|
| Company |
Alorica Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Frequent or repeated calls
|
| Sub Product |
Other debt
|
| Date Received |
2023-02-07
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-03-02
|
| Consumer Consent Provided |
Consent not provided
|
|
|
6898399
|
2023-04-28
|
Attempts to collect debt not owed
|
Debt collection
|
|
| Issue |
Attempts to collect debt not owed
|
| Timely |
Yes
|
| Company |
Alorica Inc.
|
| Product |
Debt collection
|
| Sub Issue |
Debt is not yours
|
| Sub Product |
Credit card debt
|
| Date Received |
2023-04-28
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-05-23
|
| Consumer Consent Provided |
Consent not provided
|
|
|
7172440
|
2023-06-27
|
Problem with the payoff process at the end of the loan
|
Payday loan, title loan, or personal loan
|
|
| Issue |
Problem with the payoff process at the end of the loan
|
| Timely |
Yes
|
| Company |
Alorica Inc.
|
| Product |
Payday loan, title loan, or personal loan
|
| Sub Product |
Payday loan
|
| Date Received |
2023-06-27
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-06-27
|
| Consumer Consent Provided |
Consent not provided
|
|
