THE PETROVA EXPERIENCE LLC
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| Name: | THE PETROVA EXPERIENCE LLC |
| Jurisdiction: | New York |
| Legal type: | DOMESTIC LIMITED LIABILITY COMPANY |
| Status: | Active |
| Date of registration: | 29 Apr 2019 (6 years ago) |
| Entity Number: | 5542176 |
| ZIP code: | 11201 |
| County: | Kings |
| Place of Formation: | New York |
| Activity Description: | The Petrova Experience, LLC is a customer experience (CX) consulting firm, certified as Women-Owned (WBE) and Disadvantaged Business Enterprise (DBE), specializing in transforming organizations and physical spaces through innovative, human-centered design. Backed by certifications in Design Thinking from Stanford University and Customer Experience (CCXP), we align CX strategy for both physical and organizational design to deliver seamless, empathy-driven experiences that enhance customer experience, boost operational efficiency, and build brand loyalty. Our physical design projects focus on crafting user-centric environments in partnership with architects, engineers, and design teams. We conduct end-user qualitative/quantitative research and design persona-driven journey maps to create seamless experiences that prioritize operational efficiency and elevate customer experience. By integrating persona development, intuitive wayfinding strategies, and technology connected journeys, we create frictionless experiences across physical and digital spaces. Additionally, we engage with stakeholders across departments to ensure projects are delivered on time and within budget and reflect the highest standards of customer experience. In parallel, our experience design expertise helps organizations foster client retention and build CX-driven cultures. We align CX strategies with business objectives, leveraging customer feedback, client journeys, and organizational culture to elevate engagement and loyalty. Through interactive employee training, process development, and CX program management, we embed sustainable CX practices that deliver on brand promises. This holistic approach bridges employee and customer experiences, creating a foundation for long-term success. With expertise in both public and private sector projects, The Petrova Experience integrates customer experience best practices with innovative empathy-driven design to deliver exceptional results in physical and service experience design. Through our multifaceted approach we partner with clients to bring CX vision to life. |
| Address: | 107 columbia hts., apt. 4f, BROOKLYN, NY, United States, 11201 |
Contact Details
Website https://www.thepetrovaexperience.com
Phone +1 347-913-6655
| Name | Role | Address |
|---|---|---|
| the llc | DOS Process Agent | 107 columbia hts., apt. 4f, BROOKLYN, NY, United States, 11201 |
| Start date | End date | Type | Value |
|---|---|---|---|
| 2025-02-06 | 2025-06-24 | Address | 107 columbia hts., apt. 4f, BROOKLYN, NY, 11201, USA (Type of address: Service of Process) |
| 2023-04-01 | 2025-02-06 | Address | 41 WILLOW STREET, APT. 2, BROOKLYN, NY, 11201, USA (Type of address: Service of Process) |
| 2019-04-29 | 2023-04-01 | Address | 41 WILLOW STREET, APT. 2, BROOKLYN, NY, 11201, USA (Type of address: Service of Process) |
| Filing Number | Date Filed | Type | Effective Date |
|---|---|---|---|
| 250624003043 | 2025-06-24 | BIENNIAL STATEMENT | 2025-06-24 |
| 250206004313 | 2025-02-06 | CERTIFICATE OF CHANGE BY ENTITY | 2025-02-06 |
| 230401000128 | 2023-04-01 | BIENNIAL STATEMENT | 2023-04-01 |
| 220502004033 | 2022-05-02 | BIENNIAL STATEMENT | 2021-04-01 |
| 190813000404 | 2019-08-13 | CERTIFICATE OF PUBLICATION | 2019-08-13 |
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Date of last update: 28 Jul 2025
Sources: New York Secretary of State