10989451
|
2024-12-02
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
Issue |
Fraud or scam
|
Timely |
Yes
|
Company |
TapTap Send Inc.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
Foreign currency exchange
|
Date Received |
2024-12-02
|
Submitted Via |
Web
|
Company Response |
Closed with monetary relief
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-12-02
|
Complaint What Happened |
Hello CFPB, I transferred an equivalent of {$200.00} ( which is XXXX XXXX XXXX ) from my Taptap app ( Taptap is app to transfer money from US to XXXX XXXX or other currency ) to my XXXX back account on XX/XX/year> which is said to be delivered to by the TapTap app but unfortunately, this money was not delivered to my account. The recipient of the money is also self. They shared my session ID to give the bank, yet the bank said they did not see the money. I have been contacting Taptap send since they incidence but they keep giving me story that does not lead to any resolution and they are not committed to get resolution for me.
I attached the receipt for transaction with this email : Session ID : XXXX Transaction ID : XXXX I have sent several mails to them without response and when I call them, they are just managing me.
Kindly help me to look into this matter and resolve it. I will appreciate CFPB help to solve this dispute and get my money back, Thanks
|
Consumer Consent Provided |
Consent provided
|
|
7862790
|
2023-11-16
|
Other service problem
|
Money transfer, virtual currency, or money service
|
|
Issue |
Other service problem
|
Timely |
Yes
|
Company |
TapTap Send Inc.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
International money transfer
|
Date Received |
2023-11-16
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2023-11-16
|
Company Public Response |
Company believes it acted appropriately as authorized by contract or law
|
Consumer Consent Provided |
Consent not provided
|
|
10285668
|
2024-09-28
|
Money was not available when promised
|
Money transfer, virtual currency, or money service
|
|
Tags |
Older American
|
Issue |
Money was not available when promised
|
Timely |
Yes
|
Company |
TapTap Send Inc.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
International money transfer
|
Date Received |
2024-09-28
|
Submitted Via |
Web
|
Company Response |
Closed with monetary relief
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-09-28
|
Consumer Consent Provided |
Consent not provided
|
|
12044993
|
2025-02-11
|
Money was not available when promised
|
Money transfer, virtual currency, or money service
|
|
Issue |
Money was not available when promised
|
Timely |
Yes
|
Company |
TapTap Send Inc.
|
Product |
Money transfer, virtual currency, or money service
|
Sub Product |
International money transfer
|
Date Received |
2025-02-11
|
Submitted Via |
Web
|
Company Response |
Closed with monetary relief
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-02-11
|
|