171899
|
2012-10-16
|
Loan modification,collection,foreclosure
|
Mortgage
|
|
Issue |
Loan modification,collection,foreclosure
|
Timely |
Yes
|
Company |
FIRST HORIZON BANK
|
Product |
Mortgage
|
Sub Product |
Other mortgage
|
Date Received |
2012-10-16
|
Submitted Via |
Referral
|
Company Response |
Closed with explanation
|
Consumer Disputed |
Yes
|
Date Sent To Company |
2012-12-13
|
Consumer Consent Provided |
N/A
|
|
9960092
|
2024-08-29
|
Trouble during payment process
|
Mortgage
|
|
Issue |
Trouble during payment process
|
Timely |
Yes
|
Company |
FIRST HORIZON BANK
|
Product |
Mortgage
|
Sub Issue |
Trying to communicate with the company to fix an issue while managing or servicing your loan
|
Sub Product |
Conventional home mortgage
|
Date Received |
2024-08-29
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-08-29
|
Consumer Consent Provided |
Consent not provided
|
|
8256958
|
2024-01-31
|
Improper use of your report
|
Credit reporting or other personal consumer reports
|
|
Issue |
Improper use of your report
|
Timely |
Yes
|
Company |
FIRST HORIZON BANK
|
Product |
Credit reporting or other personal consumer reports
|
Sub Issue |
Credit inquiries on your report that you don't recognize
|
Sub Product |
Credit reporting
|
Date Received |
2024-01-31
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-01-31
|
Complaint What Happened |
I am a victim of identity theft. When I discovered the identity theft I checked my credit reports and found several items that were not authorized by me. I attempted to reach XXXX via phone but was unsuccessful so I am filing this complaint in hopes that my dispute will be heard. The following inquiries are showing on my XXXX report but they were not authorized by me and are a result of the identity theft I am suffering. XXXX XXXX XXXX XXXX XXXX FIRST HORIZION BANK XXXX XXXX XXXX XXXX
|
Consumer Consent Provided |
Consent provided
|
|
6286248
|
2022-12-07
|
Incorrect information on your report
|
Credit reporting, credit repair services, or other personal consumer reports
|
|
Issue |
Incorrect information on your report
|
Timely |
Yes
|
Company |
FIRST HORIZON BANK
|
Product |
Credit reporting, credit repair services, or other personal consumer reports
|
Sub Issue |
Account status incorrect
|
Sub Product |
Credit reporting
|
Date Received |
2022-12-07
|
Submitted Via |
Web
|
Company Response |
Closed with non-monetary relief
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2022-12-07
|
Consumer Consent Provided |
Consent not provided
|
|
3593043
|
2020-04-04
|
Opening an account
|
Checking or savings account
|
|
Issue |
Opening an account
|
Timely |
Yes
|
Company |
FIRST HORIZON BANK
|
Product |
Checking or savings account
|
Sub Issue |
Account opened as a result of fraud
|
Sub Product |
Checking account
|
Date Received |
2020-04-04
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2020-04-04
|
Complaint What Happened |
no knowledge of these 3 checking accounts First Horizon Bank / XXXXXXXX XXXX XXXX
|
Consumer Consent Provided |
Consent provided
|
|
81619
|
2012-05-09
|
Loan modification,collection,foreclosure
|
Mortgage
|
|
Issue |
Loan modification,collection,foreclosure
|
Timely |
Yes
|
Company |
FIRST HORIZON BANK
|
Product |
Mortgage
|
Sub Product |
Conventional adjustable mortgage (ARM)
|
Date Received |
2012-05-09
|
Submitted Via |
Referral
|
Company Response |
Closed without relief
|
Consumer Disputed |
No
|
Date Sent To Company |
2012-05-24
|
Consumer Consent Provided |
N/A
|
|
9563621
|
2024-07-19
|
Struggling to pay mortgage
|
Mortgage
|
|
Issue |
Struggling to pay mortgage
|
Timely |
Yes
|
Company |
FIRST HORIZON BANK
|
Product |
Mortgage
|
Sub Issue |
An existing modification, forbearance plan, short sale, or other loss mitigation relief
|
Sub Product |
Conventional home mortgage
|
Date Received |
2024-07-19
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2024-07-19
|
Consumer Consent Provided |
Consent not provided
|
|
354190
|
2013-03-15
|
Other
|
Mortgage
|
|
Issue |
Other
|
Timely |
Yes
|
Company |
FIRST HORIZON BANK
|
Product |
Mortgage
|
Sub Product |
Other mortgage
|
Date Received |
2013-03-15
|
Submitted Via |
Referral
|
Company Response |
Closed with explanation
|
Consumer Disputed |
No
|
Date Sent To Company |
2013-03-20
|
Consumer Consent Provided |
N/A
|
|
6438713
|
2023-01-13
|
Applying for a mortgage or refinancing an existing mortgage
|
Mortgage
|
|
Issue |
Applying for a mortgage or refinancing an existing mortgage
|
Timely |
Yes
|
Company |
FIRST HORIZON BANK
|
Product |
Mortgage
|
Sub Product |
Conventional home mortgage
|
Date Received |
2023-01-13
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2023-01-13
|
Consumer Consent Provided |
Consent not provided
|
|
2970455
|
2018-07-23
|
Trouble during payment process
|
Mortgage
|
|
Issue |
Trouble during payment process
|
Timely |
Yes
|
Company |
FIRST HORIZON BANK
|
Product |
Mortgage
|
Sub Product |
Home equity loan or line of credit (HELOC)
|
Date Received |
2018-07-23
|
Submitted Via |
Phone
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2018-07-23
|
Consumer Consent Provided |
N/A
|
|
3387191
|
2019-09-23
|
Trouble during payment process
|
Mortgage
|
|
Tags |
Older American
|
Issue |
Trouble during payment process
|
Timely |
Yes
|
Company |
FIRST HORIZON BANK
|
Product |
Mortgage
|
Sub Product |
Conventional home mortgage
|
Date Received |
2019-09-23
|
Submitted Via |
Referral
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2019-09-26
|
Consumer Consent Provided |
N/A
|
|
3241459
|
2019-05-14
|
Managing an account
|
Checking or savings account
|
|
Issue |
Managing an account
|
Timely |
Yes
|
Company |
FIRST HORIZON BANK
|
Product |
Checking or savings account
|
Sub Issue |
Banking errors
|
Sub Product |
Checking account
|
Date Received |
2019-05-14
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2019-05-14
|
Complaint What Happened |
On XX/XX/19 I opened a checking account with XXXX XXXX with a promotion for {$200.00} contingent upon receiving a direct deposit. I processed several of my work direct deposits into this account and was supposed to receive the {$200.00} bonus within 42 days fo the direct deposit. The direct deposit was received XX/XX/19, 42 days would be XX/XX/19. I have not received the bonus that was promised to me.
|
Consumer Consent Provided |
Consent provided
|
|
4608051
|
2021-08-06
|
Closing on a mortgage
|
Mortgage
|
|
Issue |
Closing on a mortgage
|
Timely |
Yes
|
Company |
FIRST HORIZON BANK
|
Product |
Mortgage
|
Sub Product |
FHA mortgage
|
Date Received |
2021-08-06
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2021-08-06
|
Complaint What Happened |
The mortgage company is First Horizon.
On two different occasions, I needed to do a loan modification due to financial difficulties. HUD was to receive partial payments. On XX/XX/XXXX I have proof that {$5800.00} was paid to HUD via electronic transfer and on XX/XX/XXXX a settlement for {$18000.00} was paid to HUD via electronic transfer. However, according to HUD, they know that I paid however, First Horizon never actually deposited the money. They stated that I was an oversight at First Horizon.
I have made many attempts to resolve this with First Horizon since XX/XX/XXXX. They have promised to send me E-files, faxes and a letter via XXXX from customer service, but none of these items have arrived. They do have documentation however, now one can tell me where the actual money went.
I have since sold the home and it is paid off however, the above amounts have been held by the title company until this is resolved.
I need assistance in this matter.
|
Consumer Consent Provided |
Consent provided
|
|
74159
|
2012-05-09
|
Loan modification,collection,foreclosure
|
Mortgage
|
|
Issue |
Loan modification,collection,foreclosure
|
Timely |
Yes
|
Company |
FIRST HORIZON BANK
|
Product |
Mortgage
|
Sub Product |
Conventional fixed mortgage
|
Date Received |
2012-05-09
|
Submitted Via |
Referral
|
Company Response |
Closed with explanation
|
Consumer Disputed |
No
|
Date Sent To Company |
2012-05-24
|
Consumer Consent Provided |
N/A
|
|
1942122
|
2016-05-25
|
Account opening, closing, or management
|
Bank account or service
|
|
Issue |
Account opening, closing, or management
|
Timely |
Yes
|
Company |
FIRST HORIZON BANK
|
Product |
Bank account or service
|
Sub Product |
Checking account
|
Date Received |
2016-05-25
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
No
|
Date Sent To Company |
2016-05-25
|
Consumer Consent Provided |
Consent not provided
|
|
7680960
|
2023-10-11
|
Struggling to pay mortgage
|
Mortgage
|
|
Issue |
Struggling to pay mortgage
|
Timely |
Yes
|
Company |
FIRST HORIZON BANK
|
Product |
Mortgage
|
Sub Issue |
An existing modification, forbearance plan, short sale, or other loss mitigation relief
|
Sub Product |
Conventional home mortgage
|
Date Received |
2023-10-11
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2023-10-11
|
Consumer Consent Provided |
Consent not provided
|
|
934900
|
2014-07-14
|
Loan modification,collection,foreclosure
|
Mortgage
|
|
Tags |
Older American
|
Issue |
Loan modification,collection,foreclosure
|
Timely |
Yes
|
Company |
FIRST HORIZON BANK
|
Product |
Mortgage
|
Sub Product |
Home equity loan or line of credit
|
Date Received |
2014-07-14
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
No
|
Date Sent To Company |
2014-07-14
|
Consumer Consent Provided |
N/A
|
|
5387627
|
2022-03-30
|
Closing on a mortgage
|
Mortgage
|
|
Tags |
Older American
|
Issue |
Closing on a mortgage
|
Timely |
Yes
|
Company |
FIRST HORIZON BANK
|
Product |
Mortgage
|
Sub Product |
Other type of mortgage
|
Date Received |
2022-03-30
|
Submitted Via |
Web
|
Company Response |
Closed with explanation
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2022-04-28
|
Consumer Consent Provided |
Other
|
|
12284613
|
2025-03-02
|
Applying for a mortgage or refinancing an existing mortgage
|
Mortgage
|
|
Issue |
Applying for a mortgage or refinancing an existing mortgage
|
Timely |
Yes
|
Company |
FIRST HORIZON BANK
|
Product |
Mortgage
|
Sub Issue |
Changes in loan terms during the application process
|
Sub Product |
Conventional home mortgage
|
Date Received |
2025-03-02
|
Submitted Via |
Web
|
Company Response |
In progress
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-03-02
|
|
12537373
|
2025-03-18
|
Struggling to pay mortgage
|
Mortgage
|
|
Issue |
Struggling to pay mortgage
|
Timely |
Yes
|
Company |
FIRST HORIZON BANK
|
Product |
Mortgage
|
Sub Issue |
Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
|
Sub Product |
Conventional home mortgage
|
Date Received |
2025-03-18
|
Submitted Via |
Web
|
Company Response |
In progress
|
Consumer Disputed |
N/A
|
Date Sent To Company |
2025-03-18
|
|