|
1791628
|
2016-02-17
|
Managing, opening, or closing account
|
Prepaid card
|
|
| Issue |
Managing, opening, or closing account
|
| Timely |
Yes
|
| Company |
Empowerment Ventures, LLC
|
| Product |
Prepaid card
|
| Sub Product |
General purpose card
|
| Date Received |
2016-02-17
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2016-02-22
|
| Consumer Consent Provided |
Consent not provided
|
|
|
2377264
|
2017-03-08
|
Managing, opening, or closing account
|
Prepaid card
|
|
| Issue |
Managing, opening, or closing account
|
| Timely |
Yes
|
| Company |
Empowerment Ventures, LLC
|
| Product |
Prepaid card
|
| Sub Product |
Other special purpose card
|
| Date Received |
2017-03-08
|
| Submitted Via |
Referral
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2017-03-18
|
| Consumer Consent Provided |
N/A
|
|
|
1612232
|
2015-10-17
|
Unauthorized transactions/trans. issues
|
Prepaid card
|
|
| Issue |
Unauthorized transactions/trans. issues
|
| Timely |
Yes
|
| Company |
Empowerment Ventures, LLC
|
| Product |
Prepaid card
|
| Sub Product |
Payroll card
|
| Date Received |
2015-10-17
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-11-06
|
| Consumer Consent Provided |
Consent not provided
|
|
|
1787347
|
2016-02-15
|
Unauthorized transactions/trans. issues
|
Prepaid card
|
|
| Issue |
Unauthorized transactions/trans. issues
|
| Timely |
Yes
|
| Company |
Empowerment Ventures, LLC
|
| Product |
Prepaid card
|
| Sub Product |
General purpose card
|
| Date Received |
2016-02-15
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2016-02-22
|
| Complaint What Happened |
when ever i make a purchase my rush card hold more then my purchase was
|
| Consumer Consent Provided |
Consent provided
|
|
|
1618844
|
2015-10-21
|
Unauthorized transactions/trans. issues
|
Prepaid card
|
|
| Issue |
Unauthorized transactions/trans. issues
|
| Timely |
Yes
|
| Company |
Empowerment Ventures, LLC
|
| Product |
Prepaid card
|
| Sub Product |
General purpose card
|
| Date Received |
2015-10-21
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-11-10
|
| Complaint What Happened |
I have direct deposit with Rushcard, and I was out of town and my card would n't work. When I tried calling Rushcard 's XXXX number, I could not get anyone to answer. My latest deposit should have been deposited on XXXX XXXX, 2015. It was not until I was able to make it back home with no money that I realized that my card would n't work anywhere. Then I discovered I could not access their customer service, and I could n't go to an ATM to withdraw money and I am now behind on all of my bills. I can not get any of my money out from my direct deposit once I finally was able to go online ; it shows that they reactivated an old expired card and placed money on it, but now since I do n't have the card anymore and it 's no longer valid, my money is still locked up in their system! I am past due on all my bills and now I 'm having to borrow money to get to work. Their false promises on social media asking for my name and address and phone number to call me is getting no results, because no has contacted me since all of of this has happened. Please help me recover my hard-earned money ; this is my last resort!
|
| Consumer Consent Provided |
Consent provided
|
|
|
1619675
|
2015-10-22
|
Unauthorized transactions/trans. issues
|
Prepaid card
|
|
| Issue |
Unauthorized transactions/trans. issues
|
| Timely |
Yes
|
| Company |
Empowerment Ventures, LLC
|
| Product |
Prepaid card
|
| Sub Product |
General purpose card
|
| Date Received |
2015-10-22
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-11-10
|
| Complaint What Happened |
I have been unable to access my direct deposit payroll check since payday on XXXX/XXXX/2015. I have placed numerous calls to rush card but have only been able to speak with someone XXXX times. I was told twice ( Sat., XXXX EST, that an escalation request would be submitted & I would either have my deposit or hear from someone in 12 hrs. Then again on Monday, XXXX/XXXX/2015 I was gave my information again & assured that I would have my money by the end of business that day ). Today is Wednesday, XXXX/XXXX/2015 and I have been unable to contact anyone. Calls are disconnected. I have not received any tx, emails or phone call. In addition I have contacted XXXX, they we helpful, & I received more info from them since this nightmare started. I just want the truth, and an estimate of when or if I will be able to gain access. The total disrespect while paying lip service is so unacceptable. In this age of technology, it is hard to believe that it would take this long to rectify. It is very scary and there seems to be no recourse.
|
| Consumer Consent Provided |
Consent provided
|
|
|
1667165
|
2015-11-22
|
Unauthorized transactions/trans. issues
|
Prepaid card
|
|
| Issue |
Unauthorized transactions/trans. issues
|
| Timely |
Yes
|
| Company |
Empowerment Ventures, LLC
|
| Product |
Prepaid card
|
| Sub Product |
General purpose card
|
| Date Received |
2015-11-22
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-11-30
|
| Complaint What Happened |
On XXXX XXXX, 2015 there was a direct deposit made by job of {$80.00} to my Rushcard account. That same day Rushcard made a duplicate deposit of {$80.00} and then made a duplicate reversal of {$160.00}. I contacted the company on XXXX separate occasions to explain why this transaction occurred and when can I expect to have my money returned to me. On each occasion I was placed on hold for more than an hour and despite promises to rectify my account the money has not been returned to me. The last representative I spoke to advised that he would take this matter straight to the corporate office to resolve and would send me an email confirmation of our conversation. This was on XXXX and I have not heard from anyone nor did I receive the email. I am very frustrated at this situation and the lack of resolution.
|
| Consumer Consent Provided |
Consent provided
|
|
|
1608438
|
2015-10-15
|
Deposits and withdrawals
|
Bank account or service
|
|
| Issue |
Deposits and withdrawals
|
| Timely |
Yes
|
| Company |
Empowerment Ventures, LLC
|
| Product |
Bank account or service
|
| Sub Product |
Other bank product/service
|
| Date Received |
2015-10-15
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-11-05
|
| Consumer Consent Provided |
Consent not provided
|
|
|
1632182
|
2015-10-29
|
Fraud or scam
|
Prepaid card
|
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Empowerment Ventures, LLC
|
| Product |
Prepaid card
|
| Sub Product |
Payroll card
|
| Date Received |
2015-10-29
|
| Submitted Via |
Web
|
| Company Response |
Closed with non-monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-11-13
|
| Complaint What Happened |
I opened RUSHCARD and had paycheck go direct deposit on card for my first deposit, which applied on XXXX XXXX, which I assumed until i tried to pay for gas to get to work. When I called customer service was told just wait a day or two since they were trying to update system. On many fail attempts was unable to pay bills, provide food for my family nor pay for my rent. My card kept appearing inactive online and made several phone calls that card was inactive and not able to be used. It took me 8 days for my paycheck to post and was only able to use a part of it.
|
| Consumer Consent Provided |
Consent provided
|
|
|
1633872
|
2015-10-30
|
Unauthorized transactions/trans. issues
|
Prepaid card
|
|
| Issue |
Unauthorized transactions/trans. issues
|
| Timely |
Yes
|
| Company |
Empowerment Ventures, LLC
|
| Product |
Prepaid card
|
| Sub Product |
General purpose card
|
| Date Received |
2015-10-30
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-11-13
|
| Consumer Consent Provided |
Consent not provided
|
|
|
1631190
|
2015-10-29
|
Managing, opening, or closing account
|
Prepaid card
|
|
| Issue |
Managing, opening, or closing account
|
| Timely |
Yes
|
| Company |
Empowerment Ventures, LLC
|
| Product |
Prepaid card
|
| Sub Product |
Other special purpose card
|
| Date Received |
2015-10-29
|
| Submitted Via |
Phone
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-11-13
|
| Consumer Consent Provided |
N/A
|
|
|
1633558
|
2015-10-30
|
Adding money
|
Prepaid card
|
|
| Issue |
Adding money
|
| Timely |
Yes
|
| Company |
Empowerment Ventures, LLC
|
| Product |
Prepaid card
|
| Sub Product |
ID prepaid card
|
| Date Received |
2015-10-30
|
| Submitted Via |
Phone
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-11-03
|
| Consumer Consent Provided |
N/A
|
|
|
1626345
|
2015-10-27
|
Unauthorized transactions/trans. issues
|
Prepaid card
|
|
| Issue |
Unauthorized transactions/trans. issues
|
| Timely |
Yes
|
| Company |
Empowerment Ventures, LLC
|
| Product |
Prepaid card
|
| Sub Product |
Payroll card
|
| Date Received |
2015-10-27
|
| Submitted Via |
Web
|
| Company Response |
Closed with non-monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-11-13
|
| Complaint What Happened |
Rushcard ruined my finances and caused me so much struggle for about two weeks without a penny to my name. I am a single parent and XXXX kids and i just could not figure out how to feed my kids day by day. I was devasted and cried daily. The need to pay for what they did to us. They conducted a server change, my card would not work, embarrassed to find out after food shopping my card declined on $ XXXX+ in groceries. They would not answer phone, either ring or hung up but not a soul to tell us what was happening with our funds. My sons XXXX birthday party cancelled and rescheduled cause i had no funds. My bills not paid and cell and XXXX turned off cause pmt arrangement i had. I was disgusted how they treated us without a care that we live check to check and had no other means for cash. I fed my kids cereal and milk during this time. It was nutts.
|
| Consumer Consent Provided |
Consent provided
|
|
|
1623293
|
2015-10-24
|
Using a debit or ATM card
|
Bank account or service
|
|
| Issue |
Using a debit or ATM card
|
| Timely |
Yes
|
| Company |
Empowerment Ventures, LLC
|
| Product |
Bank account or service
|
| Sub Product |
Other bank product/service
|
| Date Received |
2015-10-24
|
| Submitted Via |
Web
|
| Company Response |
Closed with non-monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-11-13
|
| Complaint What Happened |
I lost my card two days ago, there was {$940.00} on it. I tried to call right away to have a replacement mailed and to have that card blocked but I kept getting hung up on or I 'd get through and wait, and after XXXX minutes of waiting, I 'd still get hung up on. What if someone would 've found my card? I would 've been screwed because I was n't able to get a hold of someone right away. I trusted these people with my money and what 's worse is that I get outsourced to people in the XXXX or XXXX. I finally got a hold of someone just now after XXXX minutes of waiting. This is unprofessional and now I have to wait to pay the rest of my bills. I still ca n't access my account online!
|
| Consumer Consent Provided |
Consent provided
|
|
|
1623655
|
2015-10-25
|
Making/receiving payments, sending money
|
Bank account or service
|
|
| Issue |
Making/receiving payments, sending money
|
| Timely |
Yes
|
| Company |
Empowerment Ventures, LLC
|
| Product |
Bank account or service
|
| Sub Product |
Other bank product/service
|
| Date Received |
2015-10-25
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-11-13
|
| Complaint What Happened |
I have the Rushcard and been locked out of my account, been hit with late fees on numerous bills, no food, no access to my money since XXXX XXXX. My rent is due this week and have no access to my money ....
|
| Consumer Consent Provided |
Consent provided
|
|
|
1625277
|
2015-10-26
|
Managing, opening, or closing account
|
Prepaid card
|
|
| Issue |
Managing, opening, or closing account
|
| Timely |
Yes
|
| Company |
Empowerment Ventures, LLC
|
| Product |
Prepaid card
|
| Sub Product |
Other special purpose card
|
| Date Received |
2015-10-26
|
| Submitted Via |
Phone
|
| Company Response |
Closed with non-monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-11-13
|
| Consumer Consent Provided |
N/A
|
|
|
1623614
|
2015-10-25
|
Adding money
|
Prepaid card
|
|
| Tags |
Older American
|
| Issue |
Adding money
|
| Timely |
Yes
|
| Company |
Empowerment Ventures, LLC
|
| Product |
Prepaid card
|
| Sub Product |
ID prepaid card
|
| Date Received |
2015-10-25
|
| Submitted Via |
Web
|
| Company Response |
Closed with non-monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-11-13
|
| Consumer Consent Provided |
Consent not provided
|
|
|
1624379
|
2015-10-26
|
Managing, opening, or closing account
|
Prepaid card
|
|
| Issue |
Managing, opening, or closing account
|
| Timely |
Yes
|
| Company |
Empowerment Ventures, LLC
|
| Product |
Prepaid card
|
| Sub Product |
General purpose card
|
| Date Received |
2015-10-26
|
| Submitted Via |
Phone
|
| Company Response |
Closed with non-monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-11-13
|
| Consumer Consent Provided |
N/A
|
|
|
1624973
|
2015-10-26
|
Deposits and withdrawals
|
Bank account or service
|
|
| Tags |
Older American
|
| Issue |
Deposits and withdrawals
|
| Timely |
Yes
|
| Company |
Empowerment Ventures, LLC
|
| Product |
Bank account or service
|
| Sub Product |
Other bank product/service
|
| Date Received |
2015-10-26
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-11-13
|
| Consumer Consent Provided |
N/A
|
|
|
1623620
|
2015-10-25
|
Deposits and withdrawals
|
Bank account or service
|
|
| Issue |
Deposits and withdrawals
|
| Timely |
Yes
|
| Company |
Empowerment Ventures, LLC
|
| Product |
Bank account or service
|
| Sub Product |
Savings account
|
| Date Received |
2015-10-25
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-11-13
|
| Consumer Consent Provided |
Consent not provided
|
|
|
1605704
|
2015-10-14
|
Fraud or scam
|
Prepaid card
|
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Empowerment Ventures, LLC
|
| Product |
Prepaid card
|
| Sub Product |
Payroll card
|
| Date Received |
2015-10-14
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-11-02
|
| Complaint What Happened |
Hello I had money on my card and I went to buy food in my house and it kept declining my transaction at the register. I had enough money on my card but rushcard would not let me use it. They took my money off my card. Called customer service XXXX got hung up on and was on hold for almost 2 hours.
|
| Consumer Consent Provided |
Consent provided
|
|
|
1644062
|
2015-11-06
|
Adding money
|
Prepaid card
|
|
| Issue |
Adding money
|
| Timely |
Yes
|
| Company |
Empowerment Ventures, LLC
|
| Product |
Prepaid card
|
| Sub Product |
General purpose card
|
| Date Received |
2015-11-06
|
| Submitted Via |
Phone
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-11-09
|
| Consumer Consent Provided |
N/A
|
|
|
1648065
|
2015-11-10
|
Unauthorized transactions/trans. issues
|
Prepaid card
|
|
| Issue |
Unauthorized transactions/trans. issues
|
| Timely |
Yes
|
| Company |
Empowerment Ventures, LLC
|
| Product |
Prepaid card
|
| Sub Product |
Government benefit payment card
|
| Date Received |
2015-11-10
|
| Submitted Via |
Web
|
| Company Response |
Closed with non-monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-11-13
|
| Complaint What Happened |
I 'm complaining about this rush card service after being a customer for years. The last month has been simply amazing. I took my children out for family dinner night..we decided to go to bbq XXXX for dinner. We 're laughing, eating, talking having a great time out the weather is a nice night considering it was XXXX. The waitress came to our table and asked would there be anything else we would like. My kids and. I were quite full. So we asked for you the bill. It was {$120.00} I gave her my rush card a moment later she said it was declined. Could n't be I asked her to please try it again. My kids looking at me. I 'm feeling a little concerned my self now. As she came back to our table again she said I 'm sorry XXXX . It 's declined. Now of all times this restaurant is crowded. What in the world I 'm going to do. I have no money on me my rush card is all I have. Finally I had to leave my kids at the table and go talk to the manager. Feeling embarrassed and nervous I had to tell the manager there seems to be a problem with my rush card. The manager told me he was going to have to call the cops and that we would be going to jail. What I try to explain .tried to call rush no one was available to help me. I was on hold for XXXX HOUR JUST TO HEAR THEY WERE HAVING DIFFICULTIES WITH THE CARDS AND THEY WORKING ON IT. TO AVOID GETTING THE COPS INVOLVED I HAD TO GIVE UP MY CELLPHONE IN ORDER FOR US TO LEAVE and come back to pick it up when I got the money. Feeling embarrassed with everyone looking and talking I got my XXXX kids and. Left. I just could n't believe it. I called rush from Wednesday XXXX XXXX - XXXX all they could say was they apologize for the inconvenience. They working on it. Day in night I 'm calling I REALLY needed my cell phone just imagining who 's calling. I went the whole weekend with no phone. Monday came I was able to withdraw money to get my phone back. There were still problems with my rush card they could n't access my records. Did n't know who I was. Customers service had me on hold for hours just to say they experience technical difficulties. It 's been a nightmare. A nightmare I 'll tell you.
|
| Consumer Consent Provided |
Consent provided
|
|
|
1646282
|
2015-11-09
|
Account opening, closing, or management
|
Bank account or service
|
|
| Issue |
Account opening, closing, or management
|
| Timely |
Yes
|
| Company |
Empowerment Ventures, LLC
|
| Product |
Bank account or service
|
| Sub Product |
Other bank product/service
|
| Date Received |
2015-11-09
|
| Submitted Via |
Phone
|
| Company Response |
Closed with non-monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-11-12
|
| Consumer Consent Provided |
N/A
|
|
|
1640401
|
2015-11-04
|
Adding money
|
Prepaid card
|
|
| Issue |
Adding money
|
| Timely |
Yes
|
| Company |
Empowerment Ventures, LLC
|
| Product |
Prepaid card
|
| Sub Product |
Other special purpose card
|
| Date Received |
2015-11-04
|
| Submitted Via |
Phone
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-11-05
|
| Consumer Consent Provided |
N/A
|
|
|
1640225
|
2015-11-04
|
Fraud or scam
|
Prepaid card
|
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Empowerment Ventures, LLC
|
| Product |
Prepaid card
|
| Sub Product |
General purpose card
|
| Date Received |
2015-11-04
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-11-05
|
| Consumer Consent Provided |
Consent not provided
|
|
|
1624220
|
2015-10-26
|
Fraud or scam
|
Prepaid card
|
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Empowerment Ventures, LLC
|
| Product |
Prepaid card
|
| Sub Product |
Payroll card
|
| Date Received |
2015-10-26
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-11-13
|
| Consumer Consent Provided |
Consent not provided
|
|
|
1635807
|
2015-11-02
|
Adding money
|
Prepaid card
|
|
| Tags |
Older American, Servicemember
|
| Issue |
Adding money
|
| Timely |
Yes
|
| Company |
Empowerment Ventures, LLC
|
| Product |
Prepaid card
|
| Sub Product |
ID prepaid card
|
| Date Received |
2015-11-02
|
| Submitted Via |
Phone
|
| Company Response |
Closed with non-monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-11-13
|
| Consumer Consent Provided |
N/A
|
|
|
1619647
|
2015-10-22
|
Managing, opening, or closing account
|
Prepaid card
|
|
| Issue |
Managing, opening, or closing account
|
| Timely |
Yes
|
| Company |
Empowerment Ventures, LLC
|
| Product |
Prepaid card
|
| Sub Product |
Mobile wallet
|
| Date Received |
2015-10-22
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
No
|
| Date Sent To Company |
2015-11-10
|
| Complaint What Happened |
I am a recent victim of the rush card scam. I have never in my life dealt with a company that has such low regards for their customers. Not one person has contacted me yet. I have put myself in a financial burden because of the rushcard. I can eat food, let alone feed my children. Please please please I am disgusted to the XXXX power and I want to take some legal actions. I have my next check being directly deposited. So does this mean they will take my money again. What are they doing gambling with my check for their own corporate scheme. I want my money so I can cancel their services. I have been embarrassed on so many levels. This is a joke and shame that people can do this to you without America protecting the citizens of this great nation. please will someone help me or send information about how I can take this to the next legal step
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| Consumer Consent Provided |
Consent provided
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1624453
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2015-10-26
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Deposits and withdrawals
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Bank account or service
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| Issue |
Deposits and withdrawals
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| Timely |
Yes
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| Company |
Empowerment Ventures, LLC
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| Product |
Bank account or service
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| Sub Product |
Checking account
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| Date Received |
2015-10-26
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| Submitted Via |
Web
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| Company Response |
Closed with non-monetary relief
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| Consumer Disputed |
No
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| Date Sent To Company |
2015-11-13
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| Consumer Consent Provided |
Consent not provided
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1746044
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2016-01-16
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Managing, opening, or closing account
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Prepaid card
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| Issue |
Managing, opening, or closing account
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| Timely |
Yes
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| Company |
Empowerment Ventures, LLC
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| Product |
Prepaid card
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| Sub Product |
ID prepaid card
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| Date Received |
2016-01-16
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| Submitted Via |
Web
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| Company Response |
Closed with monetary relief
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| Consumer Disputed |
No
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| Date Sent To Company |
2016-01-20
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| Consumer Consent Provided |
Consent not provided
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