|
11838272
|
2025-01-30
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
WEBSTER BANK, NATIONAL ASSOCIATION
|
| Product |
Checking or savings account
|
| Sub Issue |
Funds not handled or disbursed as instructed
|
| Sub Product |
Checking account
|
| Date Received |
2025-01-30
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-30
|
| Consumer Consent Provided |
Other
|
|
|
11537654
|
2025-01-15
|
Closing an account
|
Checking or savings account
|
|
| Issue |
Closing an account
|
| Timely |
Yes
|
| Company |
WEBSTER BANK, NATIONAL ASSOCIATION
|
| Product |
Checking or savings account
|
| Sub Issue |
Fees charged for closing account
|
| Sub Product |
Other banking product or service
|
| Date Received |
2025-01-15
|
| Submitted Via |
Web
|
| Company Response |
In progress
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-15
|
|
|
11384424
|
2025-01-04
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
WEBSTER BANK, NATIONAL ASSOCIATION
|
| Product |
Checking or savings account
|
| Sub Issue |
Problem making or receiving payments
|
| Sub Product |
Checking account
|
| Date Received |
2025-01-04
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-04
|
| Consumer Consent Provided |
Other
|
|
|
11142582
|
2024-12-13
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
WEBSTER BANK, NATIONAL ASSOCIATION
|
| Product |
Checking or savings account
|
| Sub Issue |
Banking errors
|
| Sub Product |
Other banking product or service
|
| Date Received |
2024-12-13
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-12-13
|
|
|
10403668
|
2024-10-09
|
Getting a line of credit
|
Payday loan, title loan, personal loan, or advance loan
|
|
| Issue |
Getting a line of credit
|
| Timely |
Yes
|
| Company |
WEBSTER BANK, NATIONAL ASSOCIATION
|
| Product |
Payday loan, title loan, personal loan, or advance loan
|
| Sub Product |
Personal line of credit
|
| Date Received |
2024-10-09
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-10-09
|
| Consumer Consent Provided |
N/A
|
|
|
11227167
|
2024-12-20
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
WEBSTER BANK, NATIONAL ASSOCIATION
|
| Product |
Checking or savings account
|
| Sub Issue |
Problem accessing account
|
| Sub Product |
Savings account
|
| Date Received |
2024-12-20
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-12-20
|
|
|
11323164
|
2024-12-30
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
WEBSTER BANK, NATIONAL ASSOCIATION
|
| Product |
Checking or savings account
|
| Sub Issue |
Deposits and withdrawals
|
| Sub Product |
Checking account
|
| Date Received |
2024-12-30
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-12-30
|
|
|
11131575
|
2024-12-12
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
WEBSTER BANK, NATIONAL ASSOCIATION
|
| Product |
Checking or savings account
|
| Sub Issue |
Deposits and withdrawals
|
| Sub Product |
Savings account
|
| Date Received |
2024-12-12
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-12-12
|
|
|
11137790
|
2024-12-12
|
Managing an account
|
Checking or savings account
|
|
| Tags |
Older American
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
WEBSTER BANK, NATIONAL ASSOCIATION
|
| Product |
Checking or savings account
|
| Sub Issue |
Banking errors
|
| Sub Product |
Checking account
|
| Date Received |
2024-12-12
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-12-12
|
| Consumer Consent Provided |
Consent not provided
|
|
|
7653536
|
2023-10-06
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
WEBSTER BANK, NATIONAL ASSOCIATION
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Check cashing service
|
| Date Received |
2023-10-06
|
| Submitted Via |
Phone
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-10-09
|
| Consumer Consent Provided |
N/A
|
|
|
6857002
|
2023-04-18
|
Closing an account
|
Checking or savings account
|
|
| Issue |
Closing an account
|
| Timely |
Yes
|
| Company |
WEBSTER BANK, NATIONAL ASSOCIATION
|
| Product |
Checking or savings account
|
| Sub Issue |
Can't close your account
|
| Sub Product |
CD (Certificate of Deposit)
|
| Date Received |
2023-04-18
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-04-18
|
| Complaint What Happened |
Several months ago, I opened a CD with XXXX, now owned by Webster Bank. The CD with over {$250000.00} dollars matured on XX/XX/2023. I called yesterday, XX/XX/XXXX to close the account and have the funds sent either back to my bank account where they came from or to have a check sent to my New York address, which the bank has on their file. This is when the nightmare started. The person I spoked with asked me the typical verification questions, my phone, e-mail, address and four digits of my social. After that, she said a code will be sent to my phone, a few seconds later she said that did not work and she will need to ask me five questions. Some questions were stupid, like remembering the plates of my cars, but still I know I answered them correctly. The person told me right away thay I failed and I had to wait 24 hours to call again. I told her this was not aceptable and I wanted to speak with a supervisor. She said the supervisor acll me in about 30 minutes. NO call after two hours, so I called again. This time I was told I could go to any Webster bank branch and have them close the account and give me a check. I went to the XXXX XXXX branch in XXXX and was told they could not help me because it was a XXXX XXXX account. I asked one of the managers there to call XXXX so they can verify it was me and close my account but the person at Webster was told the same story, they just could not help. I was upset and called XXXX myself while at the bank. The person I spoke with refused to speak with any of the XXXX employees to verify my identity so she gave me another set of five questions. I answered them correctly again and she told me right away I failed and will have to wait 24 hours and that was the end of it. No further explanation. Five hours later, the supervisor called me, her name XXXX XXXX XXXX phone XXXX XXXX. She apologized about the incident and said since the account was opened online they can not do anything. She promised to call today at XXXX XXXX. She called at XXXXXXXX XXXX, again I was given the set of five questions instead of the text code to my del phone. I wrote each question so I know I answered them correctly, yet I was told by XXXX XXXX that I failed the verification. I told her this was not acceptable and I wanted my CD closed and my money inmediately. She told me she will call after she talks to her superiors at Webster. The day ended and never heard back from her. I went online and realized there are hundreds of similar complains against XXXX and Webster Bank. I am not the only one that has this problem. It is very clear Webster Bank is running a scam to keep the funds of the clients longer tha they need to be held and all that time whithout paying any interests. Please help me to get my {$250000.00} dollars back and stop this bank from running this scam with other inocent clients. Thank you for your help. XXXX XXXX
|
| Consumer Consent Provided |
Consent provided
|
|
|
6471625
|
2023-01-22
|
Trouble during payment process
|
Mortgage
|
|
| Tags |
Older American
|
| Issue |
Trouble during payment process
|
| Timely |
Yes
|
| Company |
WEBSTER BANK, NATIONAL ASSOCIATION
|
| Product |
Mortgage
|
| Sub Product |
Conventional home mortgage
|
| Date Received |
2023-01-22
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-01-22
|
| Complaint What Happened |
I refinanced my mortgage with Webster Bank NA in XX/XX/XXXX. My first payment was to become due on XX/XX/XXXX. On XX/XX/XXXX, by letter to me, Webster Bank sent me notice of my new monthly payment on my fixed mortgage ( 2.5 % 15 year refinance ) of {$4800.00}. XXXX. In addition to that notice, Webster Bank included " Annual Escrow Account Projection for the Coming Year. '' That information estimated an escrow of {$1000.00}. 21 monthly and also projected that I would get a refund in XX/XX/XXXX of {$1300.00} if my account were to remain current. My monthly payments came out of my Webster Bank checking account and were auto-deducted by Webster.
During the calendar year XXXX, my property taxes were not increased nor was my homeowner 's insurance.
In a letter I received at the end of XX/XX/XXXX, Webster Bank notified me that my escrow account was short by {$9600.00}. Not only would I not get the promised projected escrow rebate of {$1.00}, XXXX, but Webster was billing me every month in XXXX {$6.00}, XXXX, an increase of {$1400.00} per month ( a 31 % increase over the XXXX payment. In spite of conversations with a Webster Branch manager, a Webster regional manager and written notice to the bank alerting them to the problem, there has been no valid explanation for the 31 % increase. I relied on Webster 's billing of {$4800.00} each month in XXXX as well as its projected escrow analysis indicating that I would be entitled to a {$1300.00} refund, not a bill for {$9600.00} spread out monthly in XXXX. Webster 's Regional manager promised me that the bank would " rectify this '' and would get back to me in writing. Although weeks have passed, I have not heard from the bank.
|
| Consumer Consent Provided |
Consent provided
|
|
|
6509851
|
2023-01-31
|
Problem with a lender or other company charging your account
|
Checking or savings account
|
|
| Tags |
Older American
|
| Issue |
Problem with a lender or other company charging your account
|
| Timely |
Yes
|
| Company |
WEBSTER BANK, NATIONAL ASSOCIATION
|
| Product |
Checking or savings account
|
| Sub Issue |
Transaction was not authorized
|
| Sub Product |
Checking account
|
| Date Received |
2023-01-31
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-01-31
|
| Complaint What Happened |
XXXX check # XXXX, originally made out to XXXX XXXX dated XX/XX/XXXX appeared on my bank statement and in pictures of my cleared checks of XX/XX/XXXX, altered. In a different handwriting the check was made out to ( illegible ) XXXX for a changed amount of {$8200.00}. I believe original amount was {$50.00}. I telephoned the problem to my branch of XXXX Bank XXXX XXXX XXXX XXXX XXXX XXXX, NY XXXX XXXX to report the altered check upon receipt of the bank statement and visited there the following day. I described my problem to XXXX XXXX, bank supervisor, who showed me her copy of the altered check, picking it out of the other checks for the XX/XX/XXXX statement. She explained to me that the check was XXXX of many altered checks her bank receives monthly, and was an example of check frauds occurring throughout the country.
Never having heard of this scam, it seems checks are stolen from mailed letters, original information erased, cashed by an agency involved in the fraud, and returned to the bank as cashed and cleared with all information showing the cashing agency on the back of the check also erased. She stated I was a victim of check fraud and assured me the bank would cover the amount stolen from my account.
We filed a XXXX in XXXX XXXX form on XX/XX/XXXX. My account was closed to prevent further fraudulent actions, and a new account opened. She further informed me recovery of funds would take 4 months. Never having known about this type of fraud I didnt question the lengthy amount of time for getting back my money but waited, believing in the banks intention.
In the interim I discovered a friend had also unwittingly been victimized by the same fraud, but his bank covered his stolen amount within a month of the occurrence. Thinking XXXX months long enough for bank to cover the stolen funds, I have been in contact who XXXX XXXX who now states the bank XXXX not be forthcoming for XXXX or XXXX more months which seems at best, a stalling tactic or worse, a suspicious one. At the very beginning the bank was informative, helpful and reassuring. Now XXXX concerned about my funds which is the subject of this complaint.
|
| Consumer Consent Provided |
Consent provided
|
|
|
10337437
|
2024-10-03
|
Trouble during payment process
|
Mortgage
|
|
| Tags |
Older American
|
| Issue |
Trouble during payment process
|
| Timely |
Yes
|
| Company |
WEBSTER BANK, NATIONAL ASSOCIATION
|
| Product |
Mortgage
|
| Sub Issue |
Paying off the loan
|
| Sub Product |
Home equity loan or line of credit (HELOC)
|
| Date Received |
2024-10-03
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-10-07
|
| Complaint What Happened |
In XX/XX/XXXX, my friend set up a living will so that I would receive his house upon his death : The XXXX XXXX XXXX XXXX. ( I had given him considerable financial help over the years, including paying mortgages arrearages of {$100000.00} in XX/XX/XXXX to XXXX, a debt collector ). Just before Barrys passing in XXXX of this year, I paid XXXX the remaining balance of the mortgage : {$130000.00}. I then put the house on the market and had a signed contract in XXXX. A month into the closing process, the title search comes back saying there is another mortgage on the house of {$190.00}, XXXX from XXXX!!! ( XXXX XXXX XXXX XXXX, XXXX, CT. account no XXXX ). In the 15 years I had known XXXX, he never once mentioned the name Webster Bank. In addition, I removed at least XXXX bankers boxes of paper from his home, many going back decades : not a single document from XXXX. In addition, I picked up his mail for 8 months while he was sick and in hospice, and absolutely no communication from Webster. At the closing on XXXX XX/XX/XXXX, after the payment to Webster, I received proceeds of {$180000.00}. Yep, I paid out {$230000.00} and got back {$180000.00}.
As you can see, had I known about the Webster Bank mortgage ahead of time, I could walked away from the house and saved my self {$51000.00}!! Does Webster have any responsibility at all for this? Are they required to keep in touch with a borrower at all? Monthly? Yearly? If you ask them, would they be required to tell you when they last sent correspondence to XXXX? Is there any kind of statue of limitations on anything?
|
| Consumer Consent Provided |
Consent provided
|
|
|
7410287
|
2023-08-17
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
WEBSTER BANK, NATIONAL ASSOCIATION
|
| Product |
Checking or savings account
|
| Sub Issue |
Deposits and withdrawals
|
| Sub Product |
Savings account
|
| Date Received |
2023-08-17
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-09-20
|
| Complaint What Happened |
I currently have an online account with XXXX XXXX. I tried to make an online transfer of {$75000.00}. This did not go through. I called the Bank and spoke with XXXX. XXXX told me that I was unable to transfer any funds until the previous transfer that I had made last week went through. I informed her that their written disclosure stated I was allowed to transfer {$75000.00} DAILY ( as opposed to when the prior transaction cleared ). XXXX confirmed that I was correct and it did say daily in their disclosure. She said she could arrange the transfer for me. She also told me that to transfer more than {$75000.00}, I would have to go through a verification process. I told her I would like to transfer {$100000.00}. She asked me several questions and then told me I was not approved. ARE YOU KIDDING ME!!! What was the pupose of these questions? She already verified me and therefore obviously knew who she was talking to. If there was any question of fraud, she should have called the FBI. I spoke with her supervisor named XXXX. She told me she can't make any transfer as the first {$75000.00} had not cleared. She said I could not even transfer the {$75000.00} that XXXX told me I could transfer. I asked to speak with her supervisor. XXXX XXXX then got on the phone and told me that I couldn't make any transfers until the previous transaction ( from last week ) had cleared. I asked if I could make a wire transfer. She replied that I was unable to move ANY money until the transfer made last week had cleared. I asked if my money was frozen. She replied No. If my money is not frozen, then why am I not allowed to move it? I told her that I considered this theft of my money. If they have no legal reason to hold my money, I should be allowed access to it. To repeat, she would not even allow a wire transfer. She said I have to wait until tomorrow to have access to my money. As we were going in circles, I asked to speak to her supervisor. Both XXXX XXXX XXXX and XXXX XXXX were unavailable. I was told XXXX XXXX would call me back. XXXX XXXX returned my call and told me that I failed their questionnaire and couldn't make any transfers today. If I wanted to take money out of my account, I could request it through another bank. I asked him what I could do if I had no accounts linked to this account. I asked if I could go to a branch and get my money. He replied that I could not. If I am not able to move MY money electronically and Brio will not give me my money if I go to a branch, to me this is theft!
Additionally, I asked what was incorrect about the answers I gave to XXXX? He responded that he doesn't know. The questions are from a third party and should they have misinformation it has nothing to do with Brio. WHAT!! This is outrageous! In addition, if there was a doubt as to who they were speaking with, how could they be discussing my account information? Clearly, this is a game to prevent people from accessing their hard earned money. In the meantime, they are investing this money and making a profit. If they were honest and there was any question as to my identity why was I not allowed to come into a branch with ID to verify who I am? This behavior MUST come to an end! The fact that they have a lot of money does not give them the right to hold my money XXXX while they use it to make money for themselves. Several days later I finally was able to move my funds.
I filed this complaint with NY XXXX. They told me to report the issue to you.
|
| Consumer Consent Provided |
Consent provided
|
|
|
6260138
|
2022-12-01
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
WEBSTER BANK, NATIONAL ASSOCIATION
|
| Product |
Checking or savings account
|
| Sub Issue |
Problem accessing account
|
| Sub Product |
Checking account
|
| Date Received |
2022-12-01
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-12-01
|
| Complaint What Happened |
Weeks ago I opened an account with XXXX and I allowed my boyfriend to have access to my account simply because he wanted to transfer money to help my family. No sooner than a day after the funds are transferred XXXX decided to block me from having any access at all. I called and after waiting an hour and several minutes I finally got through to someone and I proceeded to verify my identity and even explain why I have access to my boyfriend but the lady hung up on me after telling me that I will receive an email to regain access to my account. So after waiting those several weeks today I decided to call and ask questions but no..XXXX hangs up on anyone who wants to ask those hard questions about their own funds XXXX continues to hold. XXXX seems to think Im doing something evil because its been weeks without hearing from anyone. They dont care for people who are trying to feed their family and its starting to get very serious with these people. Ive taken screenshots and written things down in case they wanted to lie. Theres several reviews of people telling others to skip over XXXX because they are illegally holding peoples money and not cooperating with costumers.
|
| Consumer Consent Provided |
Consent provided
|
|
|
6229210
|
2022-11-21
|
Problem with a purchase shown on your statement
|
Credit card or prepaid card
|
|
| Tags |
Older American
|
| Issue |
Problem with a purchase shown on your statement
|
| Timely |
Yes
|
| Company |
WEBSTER BANK, NATIONAL ASSOCIATION
|
| Product |
Credit card or prepaid card
|
| Sub Issue |
Credit card company isn't resolving a dispute about a purchase on your statement
|
| Sub Product |
General-purpose credit card or charge card
|
| Date Received |
2022-11-21
|
| Submitted Via |
Postal mail
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-11-23
|
| Consumer Consent Provided |
N/A
|
|
|
5904975
|
2022-08-22
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
WEBSTER BANK, NATIONAL ASSOCIATION
|
| Product |
Checking or savings account
|
| Sub Issue |
Problem using a debit or ATM card
|
| Sub Product |
Checking account
|
| Date Received |
2022-08-22
|
| Submitted Via |
Referral
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-08-22
|
| Consumer Consent Provided |
N/A
|
|
|
6677669
|
2023-03-10
|
Problem with a lender or other company charging your account
|
Checking or savings account
|
|
| Tags |
Older American, Servicemember
|
| Issue |
Problem with a lender or other company charging your account
|
| Timely |
Yes
|
| Company |
WEBSTER BANK, NATIONAL ASSOCIATION
|
| Product |
Checking or savings account
|
| Sub Issue |
Transaction was not authorized
|
| Sub Product |
Checking account
|
| Date Received |
2023-03-10
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-04-03
|
| Complaint What Happened |
I was having trouble logging into my account on Webster bank previously known as sterling national bank staff at XXXX facility were not very helpful telling me i was doing something wrong ; when in fact there was something wrong with the site itself. In the meantime i finally got someone named XXXX to help me solve the problem ; in the meantime someone had wrote a fraudulent check for {$20000.00} out of my account. When i received my bank statement and saw what happened i went directly to the bank in XXXX and they said to come back the next day and they would help me they told me that the transaction was done 3 weeks prior and there was nothing they could do. They closed the acct and had me open a new one. No one at the banks are giving me any information. When i asked them why they would approve a transaction like that without my approval they had no comment. They are not being very cooperative with myself nor providing any information to the investigator that is working the case Please help me figure out the next steps to receiving that stolen money back. Thank you
|
| Consumer Consent Provided |
Consent provided
|
|
|
5780895
|
2022-07-17
|
Opening an account
|
Checking or savings account
|
|
| Issue |
Opening an account
|
| Timely |
Yes
|
| Company |
WEBSTER BANK, NATIONAL ASSOCIATION
|
| Product |
Checking or savings account
|
| Sub Issue |
Didn't receive terms that were advertised
|
| Sub Product |
Savings account
|
| Date Received |
2022-07-17
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-07-17
|
| Complaint What Happened |
XXXX XXXXXXXX Dollars is missing from a transfer I made to fund a XXXX Savings Account I opened over a week ago. Each day I call I get a walkaround as to why I can't access my funds nor see my funds.
|
| Consumer Consent Provided |
Consent provided
|
|
|
5818560
|
2022-07-28
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
WEBSTER BANK, NATIONAL ASSOCIATION
|
| Product |
Checking or savings account
|
| Sub Issue |
Problem making or receiving payments
|
| Sub Product |
Checking account
|
| Date Received |
2022-07-28
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-07-28
|
| Complaint What Happened |
XX/XX/2022 Website sold information about my banking account pertaining to me being a XXXX XXXX XXXX XXXX, they refused to offer me handicap Accessible services and demanded they see me in person, this makes me feel worse about my XXXX from being a XXXX XXXX XXXX. The bank has continued to commit fraud and the Internal Revenue Services is Herby formally requested to audit their system for people committing hate crimes with the XXXX and XXXX community. Because of my religion I am being denied services ; ; XXXX XXXX FBI referral reference XXXX
|
| Consumer Consent Provided |
Consent provided
|
|
|
5762334
|
2022-07-12
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
WEBSTER BANK, NATIONAL ASSOCIATION
|
| Product |
Checking or savings account
|
| Sub Issue |
Problem accessing account
|
| Sub Product |
Savings account
|
| Date Received |
2022-07-12
|
| Submitted Via |
Postal mail
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-07-26
|
| Consumer Consent Provided |
N/A
|
|
|
6330881
|
2022-12-17
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
WEBSTER BANK, NATIONAL ASSOCIATION
|
| Product |
Checking or savings account
|
| Sub Issue |
Problem making or receiving payments
|
| Sub Product |
Other banking product or service
|
| Date Received |
2022-12-17
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-12-17
|
| Complaint What Happened |
Good day, I sent the payment of {$700.00} through online bill pay from webster bank and the payment was sent on XX/XX/XXXX to XXXX XXXX. However ; the problem was the card number in online bill pay setting was the account number XXXX that was closed ( formerly owned by XXXX XXXX XXXX, which transferred to XXXX in XXXX ). I didn't mean to pay to that account but since i set up online bill pay years ago, in my mind, i thought i was paying to my current XXXX XXXX account which is XXXX XXXX XXXX said call XXXX, and XXXX said call XXXX XXXX. XXXX said since 2 years ago, they can no longer check former XXXX XXXX XXXX accounts. XXXX XXXX said they can no longer check any XXXX account formerly by XXXX XXXX. In early XXXX, I went to the webster bank and spoke with bank Manager, i spoke with many different representatives from both XXXX XXXX and XXXX XXXX XXXX including supervisors, and opened disputes. All disputes were closed without any resolution. They told me to go back to webster bank, dispute it, recall the payments. Every bank has this option to do but webster bank said no, they can not do it. Then again when I called XXXX and XXXX again, both financial institutions pointing at each other to contact. Then I spoke with XXXX XXXX dispute department the person name XXXX XXXX, he said he saw the payment came through XX/XX/XXXX at XXXX am but since the account credited was closed, he can not touch it. He opened the dispute for me. He was very helpful ; however, i got the letter dated XX/XX/XXXX stated it will return to originator. So, i asked a representative and Supervisor name XXXX if this will return to me. They both said yes, it will return to my bank. On XX/XX/XXXX, I sent a copy of the letter from XXXX XXXX stating the payment of {$700.00} will be returned to originator and if they received any return payment. They responded stating no. So, i called XXXX XXXX again and one representative was very impatient with me stating i have to have my financial institution ( webster bank ) send in writing to return the payment. Another representative said i have to contact XXXX bank. I am being circled around and meawhile {$700.00} is lost and webster bank can not retract it, can not recall payment, XXXX XXXX can not and stating call XXXX and XXXX said call XXXX XXXX. I would like to get assistance to get my money back please. The case is not complicated but confusing. Please let me know if you have any questions, i may be able to explain better. I have been frustrated mentally. Please help me.
|
| Consumer Consent Provided |
Consent provided
|
|
|
5923083
|
2022-08-27
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
WEBSTER BANK, NATIONAL ASSOCIATION
|
| Product |
Checking or savings account
|
| Sub Issue |
Deposits and withdrawals
|
| Sub Product |
Checking account
|
| Date Received |
2022-08-27
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-08-27
|
| Complaint What Happened |
Case Number : XXXX My name is XXXX XXXX, I am a Webster Bank customer and someone created a cash app account and used my Webster Bank card to send payments to different people totalling more than {$3000.00} thereby making me to be at lost.
I have repeatedly told my bank that I was scammed and I need my money back, but my bank issued me credit and refused me to make use of it untill after investigation.
After few days, I got a letter from my bank that they have taken the funds back. My bank has closed my account because of this.
I need my money.
|
| Consumer Consent Provided |
Consent provided
|
|
|
5067115
|
2022-01-04
|
Took or threatened to take negative or legal action
|
Debt collection
|
|
| Issue |
Took or threatened to take negative or legal action
|
| Timely |
Yes
|
| Company |
WEBSTER BANK, NATIONAL ASSOCIATION
|
| Product |
Debt collection
|
| Sub Issue |
Seized or attempted to seize your property
|
| Sub Product |
Mortgage debt
|
| Date Received |
2022-01-04
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-02-18
|
| Consumer Consent Provided |
Consent not provided
|
|
|
5178700
|
2022-02-02
|
Trouble during payment process
|
Mortgage
|
|
| Issue |
Trouble during payment process
|
| Timely |
Yes
|
| Company |
WEBSTER BANK, NATIONAL ASSOCIATION
|
| Product |
Mortgage
|
| Sub Product |
Conventional home mortgage
|
| Date Received |
2022-02-02
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-02-23
|
| Complaint What Happened |
XX/XX/XXXX Re : Sterling National Bank XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX acct XXXX Sterling National Bank completed my Escrow Analysis on XX/XX/XXXX and I NEVER received the escrow analysis letter, that I was told on XX/XX/XXXX, was mailed out on XX/XX/XXXX.
Its imperative that I have this letter because paying the shortage is TIME SENSITIVE with this bank, that letter indicates how much time I have to pay it or when its due by.
Currently, my mortgage amount was increased, As of XX/XX/XXXX - XX/XX/XXXX, to {$850.00}. I was informed by customer service XXXX, that my escrow letter was mail. As of today XX/XX/XXXX, still not received. However, I did XXXX my mortgage statement dated XX/XX/XXXX.
I believe the letter was generated through their system, but it was never actually mailed out. I think this because this bank has been mis-managing my account. An XXXX doesnt dont like when, Inform you of there incompetence.
Today, I went to the branch to pay an escrow analysis shortage of {$180.00}. See attached receipt. From branch chk # XXXX. The branch teller was advised by the Escrow department to inform me, to mail the payment or do a check by phone, which would cost an additional {$9.00} automated or for the representative to process $ XXXX found this to be ridiculous and demanded a manager for my payment. Mind you, my account isnt even past due. My next payment is due XX/XX/XXXX XXXXSee attached. This bank is singling me out because I report them to you, every time they mis-manage my account.
Secondly, please look at CFPB case number XXXX -this matter still not resolved. I recd letter from XXXX dated XX/XX/XXXX pg 2 -where she states my XX/XX/XXXX payment of XXXX -falls short of satisfying the new monthly payment. I paid this on XX/XX/XXXX on there suspense account. How is this XXXX to be satisfied with the new monthly payment if the bank doesnt send the letter to me and asks the Teller to inform me to mail the payment ; which is time sensitive and or I can do a check by phone for additional cost to me. See attached letter from XXXX XXXX which is dated XX/XX/XXXX. It is funny how I rec 'd this letter too and NOT the escrow analysis that the escrow department claimed was mailed on XX/XX/XXXX. They're lying!.
Here are the documents recd and dated. Clearly, its not a mailing issue. Escrow department, just purposely, never sent it.
Resolution for me, have them send the letter for my records. Make sure they take my XX/XX/XXXX payment {$820.00} sitting in suspense, get applied to principal & interest & escrow, and apply {$180.00} payment referencing chk XXXX, gets all applied timely and correctly. Finally, a new statement generated for the revised monthly amount {$840.00}?? For XX/XX/XXXX payment.
I will be forwarding a copy to a lawyer.
Thank You, XXXX XXXX
|
| Consumer Consent Provided |
Consent provided
|
|
|
4900177
|
2021-11-11
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
WEBSTER BANK, NATIONAL ASSOCIATION
|
| Product |
Checking or savings account
|
| Sub Issue |
Funds not handled or disbursed as instructed
|
| Sub Product |
Other banking product or service
|
| Date Received |
2021-11-11
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-11-11
|
| Complaint What Happened |
Throughout the year of 2021, approximately {$44.00} have been withdrawn from my personal bank account and deposited into an HSA account via XXXX XXXX- a division of Webster Bank on a biweekly basis for the purposes of covering my medical expenses. Since the beginning of the year - almost monthly or every other month, I've attempted to use the debit card supposedly holding the funds to pay for what is CLEARLY APPROVED MEDICAL EXPENSES and the card has been denied each time. I currently have a medical bill for over XXXX XXXX dollars on its way to the credit bureau if it has'nt arrived there already. I've spent several hundred dollars of funds that I have set aside for personal expenses to cover medical costs such as prescriptions, feminine hygiene products, and even urgent care facility visits. Meanwhile, my so-called HSA account has over {$1600.00} of money that I earned that I can not access or use.
I'm extremely excited about the cryptocurrency era rapidly approaching and hopefully taking over. I'm even more excited that companies with an emphasis on actual customer service and customer satisfaction like XXXX are considering providing health insurance.
This is just unfair and unreal.
|
| Consumer Consent Provided |
Consent provided
|
|
|
10501734
|
2024-10-18
|
Problem with a lender or other company charging your account
|
Checking or savings account
|
|
| Issue |
Problem with a lender or other company charging your account
|
| Timely |
Yes
|
| Company |
WEBSTER BANK, NATIONAL ASSOCIATION
|
| Product |
Checking or savings account
|
| Sub Issue |
Transaction was not authorized
|
| Sub Product |
Checking account
|
| Date Received |
2024-10-18
|
| Submitted Via |
Phone
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-11-22
|
| Consumer Consent Provided |
N/A
|
|
|
4965027
|
2021-12-01
|
Unexpected or other fees
|
Credit card or prepaid card
|
|
| Issue |
Unexpected or other fees
|
| Timely |
Yes
|
| Company |
WEBSTER BANK, NATIONAL ASSOCIATION
|
| Product |
Credit card or prepaid card
|
| Sub Product |
Government benefit card
|
| Date Received |
2021-12-01
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-12-01
|
| Complaint What Happened |
Good afternoon CFPB, Can you help me get FREE mailed monthly transaction statements, as government regulations require?
I have a pre-paid XXXX card via XXXX XXXX a division of Webster Bank.
They offer online access, but to utilize that access they state if : " you otherwise fail to keep your identifying information confidential, you are responsible for any resulting transactions from your Eligible Accounts, XXXX XXXX XXXX XXXX My identifying information ( Name, Date of Birth, SSN ) is no longer confidential, as it has been leaked by many companies, including XXXX.
And Social Security prohibits changing my number unless/until I experience serious financial loss.
So I can't meet the requirement of keeping my identifying information confidential. And thus can't utilize online access.
And, if I want paper mailed statements, I need to pay XXXX XXXX {$1.00} each month.
XXXX XXXX XXXXXXXX My request ; can you ask they follow the law and provide FREE monthly statements? Note, I don't want to give up any of my other legal rights when accessing/receiving my statements.
|
| Consumer Consent Provided |
Consent provided
|
|
|
6982627
|
2023-05-16
|
Problem with a lender or other company charging your account
|
Checking or savings account
|
|
| Issue |
Problem with a lender or other company charging your account
|
| Timely |
Yes
|
| Company |
WEBSTER BANK, NATIONAL ASSOCIATION
|
| Product |
Checking or savings account
|
| Sub Issue |
Transaction was not authorized
|
| Sub Product |
Checking account
|
| Date Received |
2023-05-16
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-05-16
|
| Complaint What Happened |
I previously filed a complaint about Webster Bank and what I feel are their use of totally unethical and unscrupulous practices and tactics that take advantage of unsuspecting customers. Id like your agency to be aware that I was charged a fee without being notified or receiving any explanations or justifications whatsoever why I was charged a fee. After contacting your firm Webster Bank claimed that this fee was because I am receiving paper statements, yet Ive searched my online bank account portal and there are no options available to switch from paper statements to statements by email. How are these charges right or fair when customers are not permitted or afforded the ability to change how to receive their monthly bank statements? I am not happy that the agency that is responsible for making sure that banks are operating in compliance or in accordance with the rules and regulations are not actively engaged in investigating customer complaints about fraud. I honestly expected that your agency would find wrongdoing and either issue violations or some sort of enforcement actions for there inappropriate conduct. It is extremely frustrating and aggravating that your agency does absolutely nothing but close continually customer complaints. When is your agency going to do what is morally and ethically right or correct? How many times must a customer bring to your attention that they feel there banks are operating outside of the law and taking advantage of unsuspecting customers with there bad faith and illegal actions and practices that I feel rip off and defraud customers that are struggling financially? I am taking my complaint to Eyewitness News and I hope that your agency receives the negative attention that I feel you rightly deserve because I feel strongly that all you continue to do is for cover up the inappropriate behavior committed by banks.
|
| Consumer Consent Provided |
Consent provided
|
|
|
10224700
|
2024-09-24
|
Closing an account
|
Checking or savings account
|
|
| Tags |
Older American
|
| Issue |
Closing an account
|
| Timely |
Yes
|
| Company |
WEBSTER BANK, NATIONAL ASSOCIATION
|
| Product |
Checking or savings account
|
| Sub Issue |
Can't close your account
|
| Sub Product |
Savings account
|
| Date Received |
2024-09-24
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-09-24
|
| Complaint What Happened |
My late husband had a Health Savings Account with HSA Bank, based in XXXX, WI. A Death Distribution check was finally issued, but to the estate. I am unable to open an account with that check, because HSA Bank continues to retain the original documents that I sent : Marriage Certificate, Death Certificate, XXXX Court Certificate appointing me as Administrator to the Estate. I have no other originals and those are the very same documents that I now need in order to open an estate account. I have repeatedly requested by phone that those documents be returned to me, in addition to sending email requests on XXXX, XXXX and XXXX. I am now in possession of a check that can not be deposited, virtually rendering it null and void, thereby denying me of funds that rightfully belong to me.
|
| Consumer Consent Provided |
Consent provided
|
|
