|
8410023
|
2024-02-23
|
Trouble using your card
|
Credit card
|
|
| Issue |
Trouble using your card
|
| Timely |
Yes
|
| Company |
Foris DAX, Inc.
|
| Product |
Credit card
|
| Sub Issue |
Can't use card to make purchases
|
| Sub Product |
General-purpose credit card or charge card
|
| Date Received |
2024-02-23
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-02-23
|
| Complaint What Happened |
Crypto.com is holding $ XXXX in money I have deposited, with no way for me to get it out of their platform. The debit card they assigned me doesnt work, every withdrawal I try to make leads me to an error in their app. Their customer services is completely unable or unwilling to help. It is an endless loop.
|
| Consumer Consent Provided |
Consent provided
|
|
|
7539505
|
2023-09-12
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Foris DAX, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Domestic (US) money transfer
|
| Date Received |
2023-09-12
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-09-12
|
| Complaint What Happened |
Subject : Complaint Against Crypto.com for Financial Investment Fraud Demand return of all invested amounts around $ XXXX To : cfpb Dear Sir/Madam, I am writing to file a complaint against Crypto.com for financial investment fraud. I have substantial evidence to support my claim, and I would like to share the details of this incident with you. The issue began in XX/XX/2021 when I registered for a XXXX card account with Crypto.com. Without my permission, the company divided my account into two separate accounts one for Crypto trading and the other for their XXXX card. The XXXX card turned out to be a fake debit card that only allowed deposits but not withdrawals. Crypto.com published misleading advertisements, falsely implying that they were a well-known American company. They claimed to have partnerships with XXXX and XXXX, offering free premium memberships for users who applied for their XXXX card. Believing Crypto.com to be a US-based company, I was surprised to find out that their headquarters are located in XXXX XXXX , with the company owner 's name being XXXX. The company has since changed its address and owner, now located in XXXX. The application process required excessive personal information, such as social security numbers and home addresses. This is an unreasonable demand for a foreign company since even US banks may not require a social security number when opening a new account. My account was illegally locked, preventing me from trading or withdrawing funds from the crypto account. I transferred approximately {$8000.00} from my XXXX XXXX account to Crypto.com, with the understanding that I couldn't withdraw funds for three months. However, after investing in their cryptocurrency and seeing the value rise to around {$15000.00}, I was denied the ability to sell. I contacted customer service, requesting them to sell on my behalf, but they failed to do so, and I was only able to withdraw less than {$1500.00}, losing a significant portion of my investment. Crypto.com never sent the promised XXXX card, which they advertised as having a {$50.00} production value. Despite claiming to have sent the card, I never received it and was not provided with a tracking number. They asked me to pay an additional {$50.00} for a new card, which I never received either. Crypto.com charged exorbitant fees in their virtual currency, which seemed to be entirely fabricated. The accounts were locked, meaning that while deposits were allowed, withdrawals were impossible. The debit card could not be used to transfer funds back to my bank account, essentially trapping my funds within their system. My account was compromised and used for fraudulent transactions. Despite having multiple security measures in place, my card information was stolen and used without reimbursement from Crypto.com. Additionally, when using the card to pay for items on XXXX, I received substandard products and was unable to dispute the charges successfully. I urge the FTC to investigate Crypto.com and their fraudulent practices. Their actions have caused me significant financial loss, and I believe they are operating a scam under the guise of a legitimate company. Your assistance in addressing this issue is greatly appreciated. Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX DC XXXX XXXX XXXX
|
| Consumer Consent Provided |
Consent provided
|
|
|
7337743
|
2023-08-02
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Foris DAX, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Mobile or digital wallet
|
| Date Received |
2023-08-02
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-08-02
|
| Complaint What Happened |
I thought I was trading with the company and my wallet was connected using the Crypto.com XXXX XXXX. As crypto.com was a legitimate platform I never thought it could be a scam. I informed crypto.com about the scam that occurred and requested their help. They rejected my request stating they have nothing to do with it.
On XX/XX/2023, I sent my dispute letter to them, and On XXXX XXXX they informed me they have worked under their terms and condition and they can not help me. On XX/XX/XXXX I sent them another challenge letter and requested to look into the matter in more detail. They replied me back with the same response.
A total amount of XXXX USD has been scammed from me using the Crypto.com XXXX XXXX starting from XX/XX/2023. I traced my transactions and movements of the currencies as well and even submitted the report to Crypto.com
|
| Consumer Consent Provided |
Consent provided
|
|
|
6194067
|
2022-11-13
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Other transaction problem
|
| Timely |
Yes
|
| Company |
Foris DAX, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Virtual currency
|
| Date Received |
2022-11-13
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-11-13
|
| Complaint What Happened |
The first email notification I can find is for XX/XX/XXXX - essentially I have a CRYPTO.com account where I had a wallet holding some cash, as well as a {$4000.00} XXXX investment that also got me ( if I remember correctly ) their " green card '' - a visa card, and for this deal I also got XXXX and XXXX paid for by the company, CRYPTO.com I received my first notice on XX/XX/XXXX, I believe, that the card wasn't working, and that payments weren't going through. I decided to look into it, and I couldn't gain access to my account. Now I've had a bunch of back and forths with their customer service and they refuse to grant me access to my account- more accurately, they've been telling me they are looking into it for the last XXXX weeks but every time I reach out, they say their team is looking into it and they won't give me a passcode. I asked to cancel my account early in those exchanges ( the first day ) and I don't know if that has anything to do with them stalling and not getting me back in. They don't express any concern whatsoever about whether I am who I say I am, they just tell me they can't figure out how to send a passcode to get me back into my account. I smell XXXX. It feels like a scam. It's my account, I put money into it, and now I can't get even get in and they won't help me.
|
| Consumer Consent Provided |
Consent provided
|
|
|
7613584
|
2023-09-27
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Foris DAX, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Mobile or digital wallet
|
| Date Received |
2023-09-27
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-09-27
|
| Consumer Consent Provided |
N/A
|
|
|
5808672
|
2022-07-25
|
Confusing or missing disclosures
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Confusing or missing disclosures
|
| Timely |
Yes
|
| Company |
Foris DAX, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Virtual currency
|
| Date Received |
2022-07-25
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-07-25
|
| Complaint What Happened |
On sat XX/XX/2022 I was having an issue with my crypto.com app. It was not loading. So I uninstalled it and re installed it. Before that I had my phone number changed. Because of that I was was unable to use the 2 step verification because the number they had was no longer active. I chatted with them on their app and tried to change my number. They refused to change my number because it was a XXXX XXXX number. I did not try to change my address. I I formed them that I was unable to log in and to try and find another way to let me into my account with my money and financial information. They kept refusing to let me access to my account. This is illegal. They can not deny me access to my money or my financial transactions and irs related documents. I talked in a course of hours. They kept trying to say that I was not restricted yet I can't access my account unless I have a phone number from another state. They want to try and force me to go to another state to get a phone number so I can access my funds and banking information. I still have yet to get access to my info and digital wallet. IN ESSENCE THEY ARE STEALING FROM ME AND PREVENTING ME FROM MY RIGHT TO MY INFORMATION.
|
| Consumer Consent Provided |
Consent provided
|
|
|
5050417
|
2021-12-28
|
Managing, opening, or closing your mobile wallet account
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Managing, opening, or closing your mobile wallet account
|
| Timely |
Yes
|
| Company |
Foris DAX, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Mobile or digital wallet
|
| Date Received |
2021-12-28
|
| Submitted Via |
Web
|
| Company Response |
Closed with non-monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-12-28
|
| Complaint What Happened |
I withdraw my consent from crypto.com using or sharing my personal information in any form.
This is unlawful keeping my information hostage knowing that your app does not work at all in my state of residence. I have provided proof in previous emails that I own the account and receive excuses instead of deleting my account as requested repeatedly. This is not right what you are doing to us consumers who don't know the rules. The website does not have a way to delete accounts opened by accident and then we are given made up rules not provided on your website neither are the states or countries where your available provided. I'm tired of this behavior by all crypto and blockchain exchanges. All of you should be closed down permanently.
PS. I have attached the message recieved in your app Regards, Need justice
|
| Consumer Consent Provided |
Consent provided
|
|
