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11763143
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2025-01-24
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Other transaction problem
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Money transfer, virtual currency, or money service
|
|
| Tags |
Servicemember
|
| Issue |
Other transaction problem
|
| Timely |
Yes
|
| Company |
Blockchain.com, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Virtual currency
|
| Date Received |
2025-01-24
|
| Submitted Via |
Web
|
| Company Response |
In progress
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-24
|
|
|
10803529
|
2024-11-14
|
Trouble accessing funds in your mobile or digital wallet
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Trouble accessing funds in your mobile or digital wallet
|
| Timely |
Yes
|
| Company |
Blockchain.com, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Mobile or digital wallet
|
| Date Received |
2024-11-14
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-11-14
|
| Complaint What Happened |
since XX/XX/XXXX, XXXX i have been unable to get my funds out of my trading wallet on blockchain. I presently have {$2300.00} on it and they wont let me get a dollar out. each time i try to get my money they say i failed to verify my trading wallet ... and if i want try to verify it they wont let me verify the account. Blockchain just detained my money and wont let me get it out and leave. i already open several tickets with the support email ... support@blockchain.com. but they never got back to me for 3years now!! they wont let me verify my account and they wont let me get my money out.
|
| Consumer Consent Provided |
Consent provided
|
|
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4647842
|
2021-08-20
|
Fraud or scam
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Money transfer, virtual currency, or money service
|
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Blockchain.com, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Virtual currency
|
| Date Received |
2021-08-20
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-11-09
|
| Complaint What Happened |
In a nutshell, the company Blockchain.com has been maliciously taking advantage of their customers with misleading XXXX verification methods. The company is purposely sabotaging its customers, making it extremely difficult and time consuming to try and verify ones identity, all in hopes that the customer will either give up or fail so that they company can keep the funds and remove them to a different wallet.
The situation started XX/XX/XXXX. As i tried to move my bitcoin from my normal blockchain wallet, which at the time of sending was worth {$4000.00}, i noticed the transaction was stuck on pending for a long period of time. Shortly after, an email had arrived stating that i need to verify my identity to remove the money from my wallet. I have been using the wallet since XX/XX/XXXX, and not once have I EVER been asked to verify. Upon further research, i discovered that the site blockchain.com, suddenly had a policy that if more than {$1000.00} was sent, then verification was needed ; including your ID, a selfie, and a bank statement/utility bill. First and foremost, To date, i have sent well over {$1000.00} at any given time, dating back to over 3 years ago, and as recently as this Spring/Summer of XXXX, so for this arbitrary demand to come out of nowhere, it all seems extremely suspicious.
As i begin to start the verification process, i start to notice how complicated and convoluted the process was. I have completed XXXX on numerous crypto exchanges, and they are all relative easy and straightforward. Blockchain.com sends multiple emails requesting the same info, dead links that wont let you upload, and has the response time of snail mail, when email should be a quick and easy process. Also, being a bitcoin exchange, they should be fully operational and responsive 24 hrs a day. There are no banking holidays, and exchanges do not close. After recently receiving over XXXX XXXX in fundraising early this year, you would think the company would function a lot better. But unfortunately, i have continued to jump over hurdle after hurdle, filing numerous support tickets, and constantly going back with their XXXX Support specialist, to still not have my money transfer sent through or a resolution to this problem.
Further investigating also showed that there was a pattern of similar scenarios via review sites like XXXX. MULTIPLE customers have complained of how complicated the KYC process is, and that money from there wallet has disappeared when waiting to complete verification. All this put together, you can see the company needs to be properly vetted and investigated.
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| Consumer Consent Provided |
Consent provided
|
|
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11888044
|
2025-01-31
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Confusing or missing disclosures
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Money transfer, virtual currency, or money service
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|
| Issue |
Confusing or missing disclosures
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| Timely |
Yes
|
| Company |
Blockchain.com, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Virtual currency
|
| Date Received |
2025-01-31
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-31
|
|
