|
10826856
|
2024-11-17
|
Wrong amount charged or received
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Wrong amount charged or received
|
| Timely |
Yes
|
| Company |
ROBINHOOD MARKETS INC.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Virtual currency
|
| Date Received |
2024-11-17
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-11-17
|
| Complaint What Happened |
Ive been contacting Robinhood to let me link my debits since its been issues. Keep saying try again in a few weeks when my money cant be move or invest. Theyre not helping or responding my questions to what being asked ( it doesnt matter if I use a different debit cards same issues ). Keep asking if I want to use a bank when I already added in my account, when Im trying make a deposits, it take 4-7 business days and Im on an upgraded plan with Robinhood gold membership with instant transfer for same day. Im paying {$5.00} a month no transfer, does that make sense????!!? Robinhood customer service are not professional with helping my problem with their investment app. I need answer.
Stop saying within few weeks to help fix the transfer!! No I dont want to use my bank or close my account. Stop playing with my money Robinhood. Everyone else can transfer but I cant. Thats a discrimination against my rights. Contact Robinhood and tell them to unlock or open my transfer on my account. This is about deposit and transfer!!!
|
| Consumer Consent Provided |
Consent provided
|
|
|
11544701
|
2025-01-15
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
ROBINHOOD MARKETS INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Deposits and withdrawals
|
| Sub Product |
Other banking product or service
|
| Date Received |
2025-01-15
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-16
|
|
|
11580064
|
2025-01-16
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Other transaction problem
|
| Timely |
Yes
|
| Company |
ROBINHOOD MARKETS INC.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Virtual currency
|
| Date Received |
2025-01-16
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-16
|
|
|
11469736
|
2025-01-10
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
ROBINHOOD MARKETS INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Problem accessing account
|
| Sub Product |
Other banking product or service
|
| Date Received |
2025-01-10
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-10
|
|
|
11898272
|
2025-02-02
|
Trouble accessing funds in your mobile or digital wallet
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Trouble accessing funds in your mobile or digital wallet
|
| Timely |
Yes
|
| Company |
ROBINHOOD MARKETS INC.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Mobile or digital wallet
|
| Date Received |
2025-02-02
|
| Submitted Via |
Web
|
| Company Response |
In progress
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-02-02
|
|
|
11295924
|
2024-12-27
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
ROBINHOOD MARKETS INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Problem accessing account
|
| Sub Product |
Other banking product or service
|
| Date Received |
2024-12-27
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-12-27
|
|
|
11737188
|
2025-01-22
|
Money was not available when promised
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Money was not available when promised
|
| Timely |
Yes
|
| Company |
ROBINHOOD MARKETS INC.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Virtual currency
|
| Date Received |
2025-01-22
|
| Submitted Via |
Web
|
| Company Response |
In progress
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-22
|
|
|
11384128
|
2025-01-04
|
Trouble accessing funds in your mobile or digital wallet
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Trouble accessing funds in your mobile or digital wallet
|
| Timely |
Yes
|
| Company |
ROBINHOOD MARKETS INC.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Mobile or digital wallet
|
| Date Received |
2025-01-04
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-04
|
|
|
11198943
|
2024-12-18
|
Money was not available when promised
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Money was not available when promised
|
| Timely |
Yes
|
| Company |
ROBINHOOD MARKETS INC.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Domestic (US) money transfer
|
| Date Received |
2024-12-18
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-12-18
|
| Consumer Consent Provided |
Other
|
|
|
11126039
|
2024-12-13
|
Closing an account
|
Checking or savings account
|
|
| Issue |
Closing an account
|
| Timely |
Yes
|
| Company |
ROBINHOOD MARKETS INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Can't close your account
|
| Sub Product |
Other banking product or service
|
| Date Received |
2024-12-13
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-12-13
|
|
|
11325448
|
2024-12-30
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Other transaction problem
|
| Timely |
Yes
|
| Company |
ROBINHOOD MARKETS INC.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Domestic (US) money transfer
|
| Date Received |
2024-12-30
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-12-30
|
|
|
11395509
|
2025-01-07
|
Other service problem
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Other service problem
|
| Timely |
Yes
|
| Company |
ROBINHOOD MARKETS INC.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Virtual currency
|
| Date Received |
2025-01-07
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-07
|
|
|
11399127
|
2025-01-06
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Other transaction problem
|
| Timely |
Yes
|
| Company |
ROBINHOOD MARKETS INC.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Virtual currency
|
| Date Received |
2025-01-06
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-06
|
| Consumer Consent Provided |
N/A
|
|
|
11202367
|
2024-12-18
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
ROBINHOOD MARKETS INC.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Virtual currency
|
| Date Received |
2024-12-18
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-12-18
|
|
|
11150612
|
2024-12-13
|
Managing, opening, or closing your mobile wallet account
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Managing, opening, or closing your mobile wallet account
|
| Timely |
Yes
|
| Company |
ROBINHOOD MARKETS INC.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Mobile or digital wallet
|
| Date Received |
2024-12-13
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-12-13
|
|
|
11307187
|
2024-12-28
|
Opening an account
|
Checking or savings account
|
|
| Issue |
Opening an account
|
| Timely |
Yes
|
| Company |
ROBINHOOD MARKETS INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Account opened without my consent or knowledge
|
| Sub Product |
Other banking product or service
|
| Date Received |
2024-12-28
|
| Submitted Via |
Web
|
| Company Response |
In progress
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-12-28
|
|
|
11119354
|
2024-12-11
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
| Tags |
Older American
|
| Issue |
Other transaction problem
|
| Timely |
Yes
|
| Company |
ROBINHOOD MARKETS INC.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Virtual currency
|
| Date Received |
2024-12-11
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-12-11
|
| Consumer Consent Provided |
Consent not provided
|
|
|
11053297
|
2024-12-07
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Other transaction problem
|
| Timely |
Yes
|
| Company |
ROBINHOOD MARKETS INC.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Domestic (US) money transfer
|
| Date Received |
2024-12-07
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-12-07
|
| Complaint What Happened |
Hello. My name is XXXX XXXX XXXX.
Here I want to provide an explanation about the things happened as I open up a new case against Robinhood.
I recently opened a new account at Robinhood ( https : //robinhood.com/ ) because I was considering starting investment for the first time. I transferred the fund from my 2 bank accounts, but soon encountered with a serious problem. Let me explain what happened in chronological order.
On XX/XX/XXXX, I initiated transfer of {$3000.00} from my XXXX XXXX XXXX XXXX of XXXX XXXX.
On XX/XX/XXXX, I initiated transfer of {$1.00} from my XXXX XXXX XXXX XXXX of XXXX XXXX.
On XX/XX/XXXX, I initiated transfer of {$46000.00} from my XXXX savings account ending XXXX.
On XX/XX/XXXX, I initiated transfer of additional {$2000.00} from my XXXX XXXX XXXX XXXX of XXXX XXXX. ( This one is still pending as of XX/XX/XXXX, even though XXXX XXXX is saying it already went through on their end ) As of XX/XX/XXXX, total of {$49000.00} of fund was transferred to my Robinhood account from my two bank accounts.
On XX/XX/XXXX, transfer process of the first three ( XXXX + XXXX + XXXX ) was completed and the money came into my Robinhood account. Upon confirmation, I initiated transfer of this fund back to my bank accounts, but Robinhood system did not let this request go through despite of several attempts. The reason why I initiated transfer of fund back to my bank accounts was because while waiting for the completion of the transfer to Robinhood, which is between XX/XX/XXXX and XX/XX/XXXX, I changed my mind and decided to not go ahead with investment at Robinhood. I did try to cancel transfer process but it did not let me, so I had to wait until XX/XX/XXXX.
When the transfer process was completed on XX/XX/XXXX, Robinhood system clearly stated that the money was now in my cash account in Robinhood and is ready to be used for investment and also that the transfer back to the bank account was possible. Subsequently I tried to transfer the balance back to my bank accounts from which I originally transferred the fund, but it continuously showed an error message saying that the request was denied because the money has to be transferred to the original bank account from which the fund was deposited and that it was not possible to transfer the fund to another bank.
This message did not make sense at all because all of the bank statements that were listed on my Robinhood account to which I tried to transfer the money back were exactly the same bank accounts I deposited the money from in the first place on XX/XX/XXXX and XXXX. I was very shocked looking at this happening, so I went to the Robinhood support chat ( which is the only means to communicate with Robinhood as the phone number they had did not reach to any real support despite of several call attempts ( XXXX ) ) to ask about what is the reason for repeated denial of transfer. The chat responded to try transferring to other account instead of XXXX savings account, which was the XXXX XXXX account. I tried that, and when this also did not work, I tried with lesser amount, as well as with exact amount such as {$46000.00} back to the XXXX account from which it originally came, but none of these attempts was successful.
A little bit after several failed attempts to place
transfer of money request, Robinhood suddenly placed a restriction on my account. When I clicked on the restriction detail on Robinhood website, it showed steps to take, including present XX/XX/XXXX bank statement of XXXX. I downloaded the statement from XXXX XXXX site to upload the statement Robinhood was requesting, but there was nowhere I could upload, neither a link was there. All I could do was to continue the page by clicking the continue button ( I do not quite remember what was it actually called, but this was the only thing I could do ). After clicking the button, it showed the following message : " Your accounts are restricted until we finish our review.
Your account security is imperative to us, and as a precaution, you won't be able to open new positions or transfer funds on any of your Robinhood accounts while restricted. '' At this point I have no access to my money and all I got is the above message. Robinhood did not let me transfer my money back to my bank accounts, and it is now blocking me from accessing to my money for no appropriate reason and no explanation whatsoever, which is the same as freezing my fund by illegal means. I feel like this is even a criminal act Robinhood allegedly did against a powerless customer like me. I do not owe anything to Robinhood, nor I invested or made any purchases on their platform. All I did was to transfer money from my bank accounts to my account on Robinhood, and then tried to transfer that money back to my bank accounts.
I tried to reach out to Robinhood on XX/XX/XXXX all day using every possible means including sending chat messages and placing phone call request, but no response came so far.
As of XX/XX/XXXX, Robinhood suddenly decided to close my account for no reason as it is now saying the following message : " Were closing your Robinhood account due to recent account activity. Well notify you once were done. '' I can not reach out to them despite of many attempts via chat and request for call ( no real agent answered despite of calling their main number ), and I have no way to get my money back. Robinhood still holds my money as of XX/XX/XXXX.
Hence, I am filing a formal complaint against Robinhood and I humbly ask you to intervene on this matter ASAP and let me have my money back from Robinhood that is currently illegally and unfairly withheld while having my account closed for no reason.
Thank you.
|
| Consumer Consent Provided |
Consent provided
|
|
|
10998955
|
2024-12-02
|
Managing an account
|
Checking or savings account
|
|
| Tags |
Servicemember
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
ROBINHOOD MARKETS INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Deposits and withdrawals
|
| Sub Product |
Other banking product or service
|
| Date Received |
2024-12-02
|
| Submitted Via |
Web
|
| Company Response |
In progress
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-12-02
|
| Complaint What Happened |
All of the sudden my robinhood cyptro wallet has been locked. I dont know why all of the sudden my account was locked for no reason. I have submitted the documents and they keep pushing back the dates for XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX to XX/XX/XXXX. They keep pushing back the dates they are holding my account XXXX. I want them to release my account and allow me To trade sell and buy cyprto currency once again.
|
| Consumer Consent Provided |
Consent provided
|
|
|
11131663
|
2024-12-12
|
Other service problem
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Other service problem
|
| Timely |
Yes
|
| Company |
ROBINHOOD MARKETS INC.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Virtual currency
|
| Date Received |
2024-12-12
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-12-12
|
|
|
11100560
|
2024-12-10
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Other transaction problem
|
| Timely |
Yes
|
| Company |
ROBINHOOD MARKETS INC.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Virtual currency
|
| Date Received |
2024-12-10
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-12-10
|
| Consumer Consent Provided |
Consent not provided
|
|
|
10779594
|
2024-11-14
|
Trouble accessing funds in your mobile or digital wallet
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Trouble accessing funds in your mobile or digital wallet
|
| Timely |
Yes
|
| Company |
ROBINHOOD MARKETS INC.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Mobile or digital wallet
|
| Date Received |
2024-11-14
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-11-14
|
| Complaint What Happened |
On XX/XX/year>, I received an email from Robinhood notifying me of their decision to close my accounts due to alleged suspicious activity. However, the only unusual activity I experienced recently was a series of phishing emails attempting to acquire my login credentials, to which I did not respond. I have been using my account in a manner fully compliant with Robinhoods terms of service.
Following this notification, I sent three emails to Robinhoods support team requesting clarification on the sudden account closure. To date, I have not received any response. My accounts do not have a negative balance, and Robinhood indicated they would release my funds, yet no action has been taken. I am in urgent need of access to the funds held in these accounts.
|
| Consumer Consent Provided |
Consent provided
|
|
|
5835021
|
2022-08-02
|
Confusing or missing disclosures
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Confusing or missing disclosures
|
| Timely |
Yes
|
| Company |
ROBINHOOD MARKETS INC.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Domestic (US) money transfer
|
| Date Received |
2022-08-02
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-08-02
|
| Complaint What Happened |
I did partial transfer of multiple assets because I wanted to remain as a customer with Robinhood ( I invest XXXX ). They stated on phone and in email that it would only be {$100.00} fee charged. They have charged me {$600.00} so far and more on the way " How does an account transfer work?
You can transfer securities and cash to other brokerages through an ACATS ( Automated Customer Account Transfer Service ) transfer. If you want to keep your Robinhood account, you can initiate a partial transfer. Otherwise, you can initiate a full transfer, and well close your account once the process is complete.
Note that there is a {$100.00} fee to transfer your assets out of Robinhood, whether as a partial or full transfer. '' From Website
|
| Consumer Consent Provided |
Consent provided
|
|
|
5867909
|
2022-08-11
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
ROBINHOOD MARKETS INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Deposits and withdrawals
|
| Sub Product |
Checking account
|
| Date Received |
2022-08-11
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-08-11
|
| Consumer Consent Provided |
Consent not provided
|
|
|
5244412
|
2022-02-21
|
Other service problem
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Other service problem
|
| Timely |
Yes
|
| Company |
ROBINHOOD MARKETS INC.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Virtual currency
|
| Date Received |
2022-02-21
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-02-21
|
| Complaint What Happened |
My XXXX father with limited English language and computer proficiency started trading crytocurrencies for a brief period in 2021 on the Robinhood platform. I was living in his home at the time, so I was able to provide him with the assistance he needs in order to not need customer service assistance. Since then, I have returned to my own home and have assisted him with basic online needs remotely.
The problem arose when he requested tax documents to be mailed. Since he is unable to get them online, I was able to work with his other brokerage firms to get his tax statements mailed to him. When we tried to get them from Robinhood, there were all sorts of issues, including : - no direct phone number that can be called to reach a live customer service representative - completely useless online customer service email correspondence to the issue at hand in numerous attempts to get the service we needed - what felt like robo customer service with no discernment for emailed customer inquiry While I understand that one presumably needs to be technically proficient to trade a technical product, these are real financial transactions with what the XXXX indicated today is a SEC-regulated financial instrument. The customer service setup implemented by Robinhood has set up unreasonable barriers under the auspices of account security to prevent certain segments of their trading customers to easily obtain tax documents required by the IRS in a non-online method. If they can not match their peer brokerage firms in being able to provide equal ability to call in for a simple request like mailed tax documents, this should be regulated just like any other financial institution. I should not have to " hack '' into my father 's email and Robinhood account ( all with his permission ) in order to get the documents when a simple phone call would have handled it within five minutes, like with his other trading account firms.
|
| Consumer Consent Provided |
Consent provided
|
|
|
8202850
|
2024-01-22
|
Trouble using your card
|
Credit card
|
|
| Issue |
Trouble using your card
|
| Timely |
Yes
|
| Company |
ROBINHOOD MARKETS INC.
|
| Product |
Credit card
|
| Sub Issue |
Account sold or transferred to another company
|
| Sub Product |
General-purpose credit card or charge card
|
| Date Received |
2024-01-22
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-01-22
|
| Complaint What Happened |
On XX/XX/XXXX, I received notification that payments on my XXXX credit card account would be reflected as " Robinhood Card '' on my statements. It was unclear to me from this notice whether this meant XXXX is now or was at any time owned by Robinhood.
On XX/XX/XXXX, I received a notification that my credit limit decreased by {$2100.00} as a result of periodic account review. I was informed if I made a payment of {$4000.00}, my limit would be restored back to its original limit. I did not make the additional payment.
On XX/XX/XXXX, I made a partial payment on my account in the amount of {$300.00}. The credit did not post to my account until on or around XX/XX/XXXX.
On XX/XX/XXXX, I made an additional payment on my account in the amount of {$300.00}, as it was unclear whether my XX/XX/XXXX payment was or had processed. The credit did not post to my account until on or around XX/XX/XXXX.
Prior to this change to Robinhood on XX/XX/XXXX, any payments to my account would reflect immediately without delay and on the same day the payment was initiated. In addition, it appears my credit limit was reduced intentionally in order to bring me over my credit limit to charge additional over the limit fees and increase my interest rate, as well as negatively impact my credit score by reflecting a high usage to limit ratio. I have never been late on payments on my account and I have not ever gone over my limit until the credit limit change was initiated by Robinhood. I believe these actions are predatory acts by Robinhood and done intentionally to collect late payment and over the limit fees, including increasing interest rates as a result of any over the limit breaches.
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| Consumer Consent Provided |
Consent provided
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4135583
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2021-02-12
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Fraud or scam
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Money transfer, virtual currency, or money service
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|
| Issue |
Fraud or scam
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| Timely |
No
|
| Company |
ROBINHOOD MARKETS INC.
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| Product |
Money transfer, virtual currency, or money service
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| Sub Product |
Domestic (US) money transfer
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| Date Received |
2021-02-12
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| Submitted Via |
Web
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| Company Response |
Closed with explanation
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| Consumer Disputed |
N/A
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| Date Sent To Company |
2021-03-04
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| Complaint What Happened |
Robinhood is currently holding on to all funds in my account since XX/XX/21 and has blocked me from transferring to my account or another brokerage. I have sent multiple emails and received no assistance. My money is being held without my permission and I have no way of accessing my funds
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| Consumer Consent Provided |
Consent provided
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4229313
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2021-03-19
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Closing an account
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Checking or savings account
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|
| Issue |
Closing an account
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| Timely |
No
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| Company |
ROBINHOOD MARKETS INC.
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| Product |
Checking or savings account
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| Sub Issue |
Can't close your account
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| Sub Product |
Other banking product or service
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| Date Received |
2021-03-19
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| Submitted Via |
Web
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| Company Response |
Closed with explanation
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| Consumer Disputed |
N/A
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| Date Sent To Company |
2021-03-19
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| Complaint What Happened |
I received a text message from Robinhood that a bank account has been added to my robinhood account however I do not have an account with them. The text message was legitimate because it said I should report it to them by sending an email to XXXX, which is the same email account that they provide on their website. I sent an email and have yet to hear back. They do not have any telephone number where I can call to speak to anyone. Disgraceful that they are not taking this seriously. Would appreciate your assistance as I have no recourse whatsoever being a consumer and not having an account with them.
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| Consumer Consent Provided |
Consent provided
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6045013
|
2022-10-03
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Managing an account
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Checking or savings account
|
|
| Issue |
Managing an account
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| Timely |
Yes
|
| Company |
ROBINHOOD MARKETS INC.
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| Product |
Checking or savings account
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| Sub Issue |
Deposits and withdrawals
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| Sub Product |
Checking account
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| Date Received |
2022-10-03
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
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| Consumer Disputed |
N/A
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| Date Sent To Company |
2022-10-19
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| Complaint What Happened |
I lost my debit card on XX/XX/2022, I called Robin Hood and was told I will be issued a new card. Beyond a reasonable period for a new card from XXXX days, I do not believe Robin Hood put the request in for a new card due to Robin Hood 's length of inaccurate bold lies and duplicity of information. On Friday, XX/XX/2022 I attempted to use a Touchless ATM as advised by Robin Hood 's employee on the original phone call to request a replacement card. The Touchless ATM did not work because you need a card to use it that I lost the Employee knew this option was not going to work but insisted that it would and I would be fine in withdrawing funds. on the XXXX I message RobinHood for Assistance with outright aloofness I received the most incredible incomprehensible information after waiting for hours Friday Robin Hood says they have XXXX customer support but that never manifested itself here it is XX/XX/2022, and I have yet to receive a call back from Robin Hood that will help in resolving this matter Robin Hood has a pattern Robin Hood has in the past charge me twice for the same transaction on robin hood final statement reporting on the revenue it is made to look that Robinhood had many more transaction than they actually did because the other was fake and they stole money from my account and have yet to return it they use it as a hold then charge you on top of the hold, for example, you have XXXX USD in your account the item cost XXXX USD Robin Hood hold the XXXX USD and say they will release the XXXX USD but turn around and take the XXXX USD leaving you with XXXX USD paying the merchant XXXX USD and pocketing XXXX for themselves when I complain they made all sorts of lies I have yet to get my money back I hope you share with SEC about a publicly traded company before going public cooked the books XXXX
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| Consumer Consent Provided |
Consent provided
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10782935
|
2024-11-13
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Other service problem
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Money transfer, virtual currency, or money service
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|
| Issue |
Other service problem
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| Timely |
Yes
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| Company |
ROBINHOOD MARKETS INC.
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| Product |
Money transfer, virtual currency, or money service
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| Sub Product |
Virtual currency
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| Date Received |
2024-11-13
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| Submitted Via |
Web
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| Company Response |
Closed with explanation
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| Consumer Disputed |
N/A
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| Date Sent To Company |
2024-11-13
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| Complaint What Happened |
I've registered to RobinHood services years ago. I've deposited a few XXXX dollars there, then after a while I noticed I was locked out of my account. I've been trying to regain access ever since, but now I've exhausted attempts and possibilities. There is no direct phone number I can call, they don't send any emails when I try to regain access, I was not notified by them about any changes to my account. Whenever I try to access the account, I get into a loophole of confirming my identity just to get an error message at the end saying I can't log in to my account at this time.
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| Consumer Consent Provided |
Consent provided
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10282421
|
2024-09-29
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Fees or interest
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Credit card
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|
| Issue |
Fees or interest
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| Timely |
Yes
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| Company |
ROBINHOOD MARKETS INC.
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| Product |
Credit card
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| Sub Issue |
Problem with fees
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| Sub Product |
General-purpose credit card or charge card
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| Date Received |
2024-09-29
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| Submitted Via |
Web
|
| Company Response |
Closed with explanation
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| Consumer Disputed |
N/A
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| Date Sent To Company |
2024-09-29
|
| Complaint What Happened |
Robinhood XXXX XXXX Credit Card offer me a card I believe in the month of XXXX with an annual fee of {$50.00}. On XX/XX/year>, just a month after, I was charged the mentioned annual fee. I contacted the company this month because I realized that on top of the annual fee, I was charged a late fee. I told them that I do not signed up to be charged for an annual fee that is in course and that is a deceiving practice that the company is doing. I requested to cancel any membership and account that I have with them I was told that they will be charging me the late fee if I do not pay the balance of {$110.00}, which includes, {$50.00} annual fee, XXXX late fee of {$25.00}, XXXX late fee {$40.00}, XXXX interest charge of {$0.00} and XXXX interest charge of {$1.00}.
I explained to the representative that why should I pay for an annual fee that is still in course, and late fees for a card I have never used. His response was that even though the account has been closed, I am still responsible for the balance.
I urge CFPB or any other agency responsible for enforcing transparency and accountability on companies with such a deceptive policy and practices to ensure to comply with fairness to consumers.
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| Consumer Consent Provided |
Consent provided
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