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10670710
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2024-11-03
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Problem with a purchase or transfer
|
Prepaid card
|
|
| Tags |
Older American
|
| Issue |
Problem with a purchase or transfer
|
| Timely |
Yes
|
| Company |
Payfare International Inc.
|
| Product |
Prepaid card
|
| Sub Issue |
Card company isn't resolving a dispute about a purchase or transfer
|
| Sub Product |
Payroll card
|
| Date Received |
2024-11-03
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-11-03
|
| Consumer Consent Provided |
Other
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|
|
8643407
|
2024-03-27
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
Payfare International Inc.
|
| Product |
Checking or savings account
|
| Sub Issue |
Problem using a debit or ATM card
|
| Sub Product |
Checking account
|
| Date Received |
2024-03-27
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-03-27
|
| Complaint What Happened |
XX/XX/XXXX a transaction in the month of {$17.00} for a gas station called XXXX was made on my account. This was an unauthorized charge on my account and when I called XXXX direct, they refuse to let me make or dispute. These charges that because I have used this gas station in the past that it was a double charge. I then contacted XXXX myself. and they stated to me that they do not have any record of any transaction made of {$17.00} on my account on their records of happening on that day. I explained that to the XXXX company were then they hung up on me denied me the right to dispute the transaction, and then ordered a new debit card on my behalf, and then charging me for it without making me aware of what was going on, then today on XX/XX/XXXX I go into my account and it states on XX/XX/XXXX that they deposited {$23.00} to my account then write above that they deducted that {$23.00} from my account I called the company and asked them why this was happening. They did not have a reason that they could give me, but the reason they did tell me was the {$23.00} was sent to the original debit card that I had but because they issued me a new one that they sent it to the new card that I would be receiving and that I should go on my account and open up my virtual card and then I would see the {$23.00}. Thats when I opened up the virtual card with the lady on the phone and my balance was at XXXX then she continued to tell me that I made a purchase at a convenience store and I looked up the transaction. The transaction was for {$1.00} cents and when I had said that to her, she told me that she had enough, and she hung up on me. Nobody could give me any answers of why this bank keeps taking money out of my account that does not belong to them, and they could not give me any transactions, that would say this is why were taking this they could not provide me anything. I have made no transactions on this account since end of day of XX/XX/XXXX. Something is going on nobody is helping me they are treating me poorly and answering my questions, not providing my banking information, and basically stealing my money out of my account and continuously giving me the runaround and also continuingly lying to me I work very hard for my money
|
| Consumer Consent Provided |
Consent provided
|
|
|
8867364
|
2024-04-27
|
Problem caused by your funds being low
|
Checking or savings account
|
|
| Issue |
Problem caused by your funds being low
|
| Timely |
Yes
|
| Company |
Payfare International Inc.
|
| Product |
Checking or savings account
|
| Sub Issue |
Overdrafts and overdraft fees
|
| Sub Product |
Checking account
|
| Date Received |
2024-04-27
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-04-27
|
| Complaint What Happened |
At XX/XX/24 at XXXXXXXX XXXX i am make the purchase at XXXX store for amount of XXXX $ and first one transaction was declined of system problems, them i was pay second time. I have the recipe on my hands that shows, that i have two transactions and the first one was declined. So i pay only once, and the manager of the XXXX provide for me Electronic journal report, that they charged me only once for my purchase. But the dasher direct bank charged me twice. Them i call them many times, and they ignored me/dont want solve the problem/dont want to listen to me. And every time just hanging up the call. I have the recipe of purchase and the store payment report on hands. The store didnt charge me twice. There is a problem on the bank side on dasher direct bank of XXXX organization which actually in charge with Payfare International inc . They totally ignored me and dont even want try to solve this situation
|
| Consumer Consent Provided |
Consent provided
|
|
|
8835690
|
2024-04-24
|
Trouble using your card
|
Credit card
|
|
| Issue |
Trouble using your card
|
| Timely |
Yes
|
| Company |
Payfare International Inc.
|
| Product |
Credit card
|
| Sub Issue |
Can't use card to make purchases
|
| Sub Product |
General-purpose credit card or charge card
|
| Date Received |
2024-04-24
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-04-24
|
| Complaint What Happened |
I received a DasherDirect debit card through Payfare. Upon my first time trying to use this card, there was an error. Every time I have tried, it has been declined. I have the correct card information and have ample funds available. I have contacted support MANY times and have received XXXX help and XXXX answers, other than that my card has been suspended. Ive been told that it is unsuspended, but that was not true. I still can not access my funds or use my card.
|
| Consumer Consent Provided |
Consent provided
|
|
|
6852490
|
2023-04-17
|
Problem getting a card or closing an account
|
Credit card or prepaid card
|
|
| Issue |
Problem getting a card or closing an account
|
| Timely |
Yes
|
| Company |
Payfare International Inc.
|
| Product |
Credit card or prepaid card
|
| Sub Issue |
Trouble getting, activating, or registering a card
|
| Sub Product |
Payroll card
|
| Date Received |
2023-04-17
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-04-17
|
| Complaint What Happened |
I have been attempting to receive my XXXX card since XX/XX/XXXX. I have called the XXXX ( Payfare ) Customer Service and received the runaround for two months being told to just keep waiting for the card. At the beginning of XXXX I was advised that a card was sent to me in XXXX even though I did not authorize an account until XX/XX/XXXX. I looked back at statements and yes they opened an unauthorized account that never had funds deposited in XXXX. Today I called and was told by first representative to wait longer for my card and they had no way to track. They then transferred me to another call center where I was told I never ordered a card and it would take 2-3 weeks to receive a card. I am going on a trip XX/XX/XXXX and need the card to pay for hotels and rental cars, two weeks would be fine, three would not. I asked for a supervisor and was told no. The representative placed me on hold came back and said no supervisor available and they were done with the call and hung up.
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| Consumer Consent Provided |
Consent provided
|
|
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8867928
|
2024-04-26
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
Payfare International Inc.
|
| Product |
Checking or savings account
|
| Sub Issue |
Problem making or receiving payments
|
| Sub Product |
Savings account
|
| Date Received |
2024-04-26
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-04-26
|
| Complaint What Happened |
At XX/XX/year> at XXXX XXXX i am make the purchase at XXXX store for amount of XXXX XXXX and first one transaction was declined of system problems, them i was pay second time. I have the recipe on my hands that shows, that i have two transactions and the first one was declined. So i pay only once, and the XXXX of the XXXX provide for me XXXX journal report, that they charged me only once for my purchase. But the dasher direct bank charged me twice. Them i call them many times, and they ignored me/dont want solve the problem/dont want to listen to me. And every time just hanging up the call. I have the recipe of purchase and the store payment report on hands. The store didnt charge me twice. There is a problem on the bank side on dasher direct bank of doordash organization. They totally ignored me and dont even want try to solve this situation
|
| Consumer Consent Provided |
Consent provided
|
|
|
9329849
|
2024-06-24
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Other transaction problem
|
| Timely |
Yes
|
| Company |
Payfare International Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Domestic (US) money transfer
|
| Date Received |
2024-06-24
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-06-24
|
| Complaint What Happened |
I am a XXXX that uses payfare through dasher direct. Dasher direct gives an option to transfer earnings to your bank, if so choose.
Well, on XX/XX/year> I use this method and have not received my earnings to this day. I've called customer service about this issue 7 business days later. I was told then, the issue will be escalated and investigated. Here it is weeks later with no emails as to the steps of the investigation, nor any conclusion of said investigation. Now they put me hold and then hang up
|
| Consumer Consent Provided |
Consent provided
|
|
