| Issue |
Attempts to collect debt not owed
|
| Timely |
Yes
|
| Company |
Nexum Group Inc
|
| Product |
Debt collection
|
| Sub Issue |
Debt is not yours
|
| Sub Product |
Other debt
|
| Date Received |
2024-10-07
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-10-09
|
| Complaint What Happened |
On XX/XX/XXXX, I purchased a chair from XXXX XXXX XXXX " XXXX ''.
On XX/XX/XXXX, the chair was received.
I was careful to use XXXX because they had a 14 day return window, and I was not sure which option among many we would keep. I have a screenshot of their return policy on the product page, which states " As stated in the full Return Policy, this item may be returned if requested within 7 days of being received. '' On XX/XX/XXXX I requested a return of the chair, within 7 days as stated in the policy.
XX/XX/XXXX, Merchant refused to honor the return policy, citing a different return policy that is nowhere to be found in the XXXX or checkout flow.
After multiple emails where the merchant refused to provide a return authorization, stating " this is non-returnable and the manufacturer denied the return too '', I filed for a chargeback with XXXX. XXXX granted the chargeback and sent my money back.
XXXX then sent an invoice for the goods to Nexum Group Inc, a collections agency, who has since opened a collection on my credit report.
Item was received on
|
| Consumer Consent Provided |
Consent provided
|
|
