|
11774036
|
2025-01-27
|
Trouble using your card
|
Credit card
|
|
| Issue |
Trouble using your card
|
| Timely |
Yes
|
| Company |
HSBC NORTH AMERICA HOLDINGS INC.
|
| Product |
Credit card
|
| Sub Issue |
Can't use card to make purchases
|
| Sub Product |
General-purpose credit card or charge card
|
| Date Received |
2025-01-27
|
| Submitted Via |
Web
|
| Company Response |
In progress
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-27
|
|
|
11637096
|
2025-01-18
|
Took or threatened to take negative or legal action
|
Debt collection
|
|
| Tags |
Older American
|
| Issue |
Took or threatened to take negative or legal action
|
| Timely |
Yes
|
| Company |
HSBC NORTH AMERICA HOLDINGS INC.
|
| Product |
Debt collection
|
| Sub Issue |
Threatened to sue you for very old debt
|
| Sub Product |
Credit card debt
|
| Date Received |
2025-01-18
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-18
|
|
|
11337014
|
2024-12-31
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
HSBC NORTH AMERICA HOLDINGS INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Problem making or receiving payments
|
| Sub Product |
Other banking product or service
|
| Date Received |
2024-12-31
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-07
|
|
|
11446897
|
2025-01-10
|
Closing your account
|
Credit card
|
|
| Tags |
Older American
|
| Issue |
Closing your account
|
| Timely |
Yes
|
| Company |
HSBC NORTH AMERICA HOLDINGS INC.
|
| Product |
Credit card
|
| Sub Issue |
Can't close your account
|
| Sub Product |
General-purpose credit card or charge card
|
| Date Received |
2025-01-10
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-10
|
|
|
11100861
|
2024-12-10
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
HSBC NORTH AMERICA HOLDINGS INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Deposits and withdrawals
|
| Sub Product |
Other banking product or service
|
| Date Received |
2024-12-10
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-12-10
|
| Complaint What Happened |
I received a court order from XXXX XXXX surrogate court to gain access to my grandfathers safe deposit box in XX/XX/year>. HSBC now XXXX XXXX, did not honor the order. They ignored the order. As well as a POA I had for my grandmother. HSBC employees took the death certificate and did not honor the POA. Consequently, my grandmothers nephew somehow has his name on my grandfathers account. I believe fraud is involved because my grandmother recently passed away and the nephew did not inform anyone who cared including her church of over 30 years.
|
| Consumer Consent Provided |
Consent provided
|
|
|
11102017
|
2024-12-10
|
Incorrect information on your report
|
Credit reporting or other personal consumer reports
|
|
| Issue |
Incorrect information on your report
|
| Timely |
Yes
|
| Company |
HSBC NORTH AMERICA HOLDINGS INC.
|
| Product |
Credit reporting or other personal consumer reports
|
| Sub Issue |
Information belongs to someone else
|
| Sub Product |
Credit reporting
|
| Date Received |
2024-12-10
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-12-10
|
| Consumer Consent Provided |
Consent not provided
|
|
|
10476564
|
2024-10-16
|
False statements or representation
|
Debt collection
|
|
| Issue |
False statements or representation
|
| Timely |
Yes
|
| Company |
HSBC NORTH AMERICA HOLDINGS INC.
|
| Product |
Debt collection
|
| Sub Issue |
Impersonated attorney, law enforcement, or government official
|
| Sub Product |
Credit card debt
|
| Date Received |
2024-10-16
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-12-03
|
| Complaint What Happened |
This is the second go around with this company first claiming they are the XXXX XXXX XXXX XXXXXXXX, wanting to confirm my address. They claim they have process service for me about a debt. They gave me a " case number '' and asked me if I would like to be connected to " XXXX XXXX XXXX. '' I asked rather what is the Case Number for my county of residence they claimed it was from. They replied they did not file a case yet. I stated to them, then how can you have legal process? Clearly trying to scare me into the position of believing I was being sued. Violation of the Fair Debt Collection Act.
I called the number the " National Process Service Center '' called me on and it was answered " XXXX XXXX XXXX, '' thus proving that the collection agency violated the Fair Debt Collection Act again by misrepresentation. At this time there was a message left for my wife for me, this time they were more careful insinuating pending legal action.
I spoke with a represenative there, by the name of XXXX XXXX XXXX, who was nice at first, and stated the debt was from a card going back to XXXX I had when I was in financial trouble. I confirmed with him, " So the last payment I made was in XXXX '' To which he responded in the affirmative. I then began to advise him that the debt was out of the New York State Statute of Limitations, which is 6 year at the time of the debt, is up. He began to say sarcastically.. XXXX XXXX XXXX XXXX XXXX XXXX ... and at that point I cut him off and ended the call. They try to invoke some clause which is not valid, at least in XXXX.
The scary thing is, they wanted to " verify '' who I was and began to read off my telephone number, " is this your number? '' Yes. Then they read off my Social Security Number, " is that your Social Security Number? '' How does this verify my identity? They are freely giving my Social Security Number out to anyone who calls them and says they are me.
These people are a danger to the uneducated and elderly.
|
| Consumer Consent Provided |
Consent provided
|
|
|
10492748
|
2024-10-17
|
Struggling to pay mortgage
|
Mortgage
|
|
| Issue |
Struggling to pay mortgage
|
| Timely |
Yes
|
| Company |
HSBC NORTH AMERICA HOLDINGS INC.
|
| Product |
Mortgage
|
| Sub Issue |
Foreclosure
|
| Sub Product |
Conventional home mortgage
|
| Date Received |
2024-10-17
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-10-22
|
| Complaint What Happened |
I am writing this complaint because we experienced housing discrimination and predatory lending. We were first time home buyers and purchased what we thought was our dream home. This loan was obtained during the Housing crisis when consumers were receiving bad mortgage loans. This mortgage included a XXXX and XXXX loans. These loans were destined to fail based on the structuring of the loan. We could have never imagined that a mortgage product as this could have even existed, which is why we were so unsuspecting. The Real Estate Agent that showed us our home referred us to the mortgage broker and the attorney that represented us at the closing. As a young couple we were unsuspecting and nave. We could have never imagined the things that have followed since obtaining the mortgage for our dream home. Below are the facts that evidence that this was a bad loan and destined to fail from the beginning : XXXX The Mortgage was a XXXX Interest only loan. This means for the first XXXX years of the loan ; none of the mortgage payments would go towards the principal balance.
XXXX In XXXX, we paid XXXX towards the mortgage which only reduced the principal by XXXX XXXX dollars. This is egregious and I would never have guessed that a product like this would even exist.
XXXX The loans would require a repayment of XXXX over the life of the loan. The initial loan was for {$570000.00} ; this is 3 times the original loan amount.
XXXX The original mortgage payments of XXXX and XXXX did not include the insurance and taxes of which we were unaware. We did not realize that the taxes were not included in the mortgage payment until we received a tax bill in the mail about 6 months later.
XXXX The real mortgage payment for the loans was XXXX which we could not afford. In addition, this is an excessive mortgage payment for most people in XXXX back in XXXX. The bank is required to complete a due diligence to ensure the applicants can afford the mortgage payments. We were put in a dire financial situation that was destined to fail.
XXXX Since the mortgage didn't include the taxes, the bank escrowed the account and began paying the taxes. The first mortgage increased from XXXX to XXXX within XXXX year of receiving the mortgage. This was an almost 50 % increase in XXXX year. In total we were required to pay to XXXX a month for both the XXXX and XXXX mortgages within XXXX year of receiving the mortgage.
XXXX We have paid over XXXX towards both mortgages for the XXXX XXXX years. We acted in good faith and wanted to keep our home. Even though we have paid over the years the principal balance has not only remained unchanged, but the balance has also increased to approximately XXXX.
XXXX The original loan included a balloon payment at the end of the loan.
XXXX The loans also included a pre-payment penalty.
XXXX XXXX XXXX was the originator of the loan, and they went out of business because of these bad loan products that they wer8e giving consumers.
XXXX While we have received a few modifications none of them remedied the fact that the loan was bad and destined to fail from its execution. If the original terms of the mortgages were fair and ethical ; no loan modifications would have been necessary. We are hardworking individuals and have done everything we possibly could have to adhere to the terms of the mortgage. This is evidenced by how long it took us to realize that the loan terms were bad. We just wanted to do the right thing and pay our mortgages not realizing that this goal was almost impossible based on the original structuring terms of the loans. All of the modifications just added the past due amounts back to the loan. As of today, based on the terms of the loan, nothing has materially changed from the original terms of the loan. The last loan modification that we received includes a {$300000.00} balloon payment after paying the loan for 21 years. This means that in XXXX, we would still be on the hook for another XXXX and have to refinance the loan for another XXXX years to pay off the loan. This loan has continually been illegal and unethical. This loan has consumed our lives and has caused an extreme amount of stress and undue hardship. We were busy trying to repay the loan that we were unaware that the loan was bad from the beginning. Once we realized that the loan was bad, we have tried to no avail trying to get justice for being put in a dire situation, which is why we have reached out to your organization.
XXXX A sale date of XX/XX/XXXX has been granted by XXXX XXXX supreme court XXXX We are inquiring if your agency can investigate these violations and the restructuring and original terms of these loans. We have been unable to obtain sufficient legal representation, which is why we are reaching out to your organization for assistance. The fact that we were unable to retain a high-priced attorney, should not deny us fair treatment. The bank has retained some of the largest legal firms and we have mainly been representing ourselves. This is the typical case of big bank vs. little consumer. The more time that has passed the more we realized how bad the initial loan terms were. The above actions violate Unfair and Deceptive Acts and Practices ( XXXX ) as well as many other fraud statutes. Any assistance that can be provided will be greatly appreciated.
|
| Consumer Consent Provided |
Consent provided
|
|
|
11093007
|
2024-12-10
|
Written notification about debt
|
Debt collection
|
|
| Issue |
Written notification about debt
|
| Timely |
Yes
|
| Company |
HSBC NORTH AMERICA HOLDINGS INC.
|
| Product |
Debt collection
|
| Sub Issue |
Didn't receive enough information to verify debt
|
| Sub Product |
Credit card debt
|
| Date Received |
2024-12-10
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-12-10
|
| Consumer Consent Provided |
Consent not provided
|
|
|
10943943
|
2024-11-26
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
HSBC NORTH AMERICA HOLDINGS INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Cashing a check
|
| Sub Product |
Checking account
|
| Date Received |
2024-11-26
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-11-26
|
| Consumer Consent Provided |
Consent not provided
|
|
|
11276740
|
2024-12-11
|
Struggling to pay mortgage
|
Mortgage
|
|
| Issue |
Struggling to pay mortgage
|
| Timely |
Yes
|
| Company |
HSBC NORTH AMERICA HOLDINGS INC.
|
| Product |
Mortgage
|
| Sub Issue |
Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
|
| Sub Product |
Conventional home mortgage
|
| Date Received |
2024-12-11
|
| Submitted Via |
Referral
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-12-23
|
| Consumer Consent Provided |
N/A
|
|
|
11390257
|
2025-01-05
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
HSBC NORTH AMERICA HOLDINGS INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Problem accessing account
|
| Sub Product |
Checking account
|
| Date Received |
2025-01-05
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-05
|
|
|
6510403
|
2023-01-31
|
Closing your account
|
Credit card or prepaid card
|
|
| Issue |
Closing your account
|
| Timely |
Yes
|
| Company |
HSBC NORTH AMERICA HOLDINGS INC.
|
| Product |
Credit card or prepaid card
|
| Sub Issue |
Company closed your account
|
| Sub Product |
General-purpose credit card or charge card
|
| Date Received |
2023-01-31
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-01-31
|
| Consumer Consent Provided |
Consent not provided
|
|
|
6928807
|
2023-05-04
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
HSBC NORTH AMERICA HOLDINGS INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Funds not handled or disbursed as instructed
|
| Sub Product |
Checking account
|
| Date Received |
2023-05-04
|
| Submitted Via |
Phone
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-05-10
|
| Consumer Consent Provided |
N/A
|
|
|
7457960
|
2023-08-26
|
Fees or interest
|
Credit card
|
|
| Issue |
Fees or interest
|
| Timely |
Yes
|
| Company |
HSBC NORTH AMERICA HOLDINGS INC.
|
| Product |
Credit card
|
| Sub Issue |
Problem with fees
|
| Sub Product |
General-purpose credit card or charge card
|
| Date Received |
2023-08-26
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-08-26
|
| Complaint What Happened |
Hello, on my last credit card statement from HSBC Bank I saw two charges called " FOREIGN EXCHANGE ADJUSTMENT ''. I called the bank to ask what these were. The customer service representative told me that this was an " adjustment '' for the transaction ( s ) that I conducted outside the US " last year ''. He was unable to tell me specifically what transactions have been " adjusted '', what were the dates of transactions and why the original charge was incorrect.
With such attitude/approach, the bank can charge any amount of money " out of the blue '' without explaining the basis for the charges. I find it unacceptable.
Best Regards.
|
| Consumer Consent Provided |
Consent provided
|
|
|
6654270
|
2023-03-06
|
Other features, terms, or problems
|
Credit card or prepaid card
|
|
| Issue |
Other features, terms, or problems
|
| Timely |
Yes
|
| Company |
HSBC NORTH AMERICA HOLDINGS INC.
|
| Product |
Credit card or prepaid card
|
| Sub Issue |
Problem with rewards from credit card
|
| Sub Product |
General-purpose credit card or charge card
|
| Date Received |
2023-03-06
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-03-06
|
| Complaint What Happened |
Same scenario as my last complaint. All evidence attached.
I used my reward points to redeem a flight. The full amount was charged to my credit card without the corresponding credit related to the points. My card was charged for the entire amount {$780.00} USD, no statement credit was issued.
I contacted the customer service via the phone where they said there was a glitch in the system and the back office team would make the fix. ( CASE ID XXXX ).
I contacted them again for a follow up and the agent could not locate the case and advise I called again at another time where the rewards team would be able to assist ( the work on limited hours only ).
I have used this benefit twice only and both times the same " glitch '' in the system.
|
| Consumer Consent Provided |
Consent provided
|
|
|
6737425
|
2023-03-24
|
Problem with a purchase shown on your statement
|
Credit card or prepaid card
|
|
| Issue |
Problem with a purchase shown on your statement
|
| Timely |
Yes
|
| Company |
HSBC NORTH AMERICA HOLDINGS INC.
|
| Product |
Credit card or prepaid card
|
| Sub Issue |
Credit card company isn't resolving a dispute about a purchase on your statement
|
| Sub Product |
General-purpose credit card or charge card
|
| Date Received |
2023-03-24
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-03-24
|
| Complaint What Happened |
This is the list of evidence regarding my billing dispute for my HSBC Credit Card in the amount of {$1000.00} from XXXX XXXX XXXX posting on XX/XX/2022.
1. Receipt dated XX/XX/2022 for XXXX # XXXX for the total amount of {$1000.00} 2. Email from event organizer dated XX/XX/2022 informing me of the cancellation of the event and that refunds will be issued.
3. Email from event organizer dated XX/XX/2022 informing me that the refund of {$1000.00} for Order # XXXX was processed on my old XXXX XXXX ending in XXXX 4. Email from event organizers customer service dated XX/XX/2022 confirming that the refund would go into my account automatically even if my card number has changed ( HSBC changed my credit card without my prompting ) 5. Email from event organizers customer service dated XX/XX/2022 stating that their records indicate that the funds were accepted by HSBC, with the authorization code XXXX.
6. List of all transactions for my credit card account from XX/XX/XXXX to XX/XX/2022. The refund is not reflected on this list.
7. List from my HSBC rewards transaction that shows a Purchase Return dated XX/XX/2022 for the amount of {$1000.00} 8. I have been calling HSBC at least once every two weeks since XXXX. It has been a total now of over 4 months since the refund was issued by the merchant.
9. I have also spoken to XXXX XXXX XXXX and they said I needed to work with HSBC since they had already accepted the funds.
|
| Consumer Consent Provided |
Consent provided
|
|
|
6799024
|
2023-04-05
|
Incorrect information on your report
|
Credit reporting, credit repair services, or other personal consumer reports
|
|
| Issue |
Incorrect information on your report
|
| Timely |
Yes
|
| Company |
HSBC NORTH AMERICA HOLDINGS INC.
|
| Product |
Credit reporting, credit repair services, or other personal consumer reports
|
| Sub Issue |
Information belongs to someone else
|
| Sub Product |
Credit reporting
|
| Date Received |
2023-04-05
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-04-24
|
| Consumer Consent Provided |
Consent not provided
|
|
|
6496734
|
2023-01-27
|
Incorrect information on your report
|
Credit reporting, credit repair services, or other personal consumer reports
|
|
| Issue |
Incorrect information on your report
|
| Timely |
Yes
|
| Company |
HSBC NORTH AMERICA HOLDINGS INC.
|
| Product |
Credit reporting, credit repair services, or other personal consumer reports
|
| Sub Issue |
Account information incorrect
|
| Sub Product |
Credit reporting
|
| Date Received |
2023-01-27
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-01-27
|
| Consumer Consent Provided |
Consent not provided
|
|
|
6507163
|
2023-01-30
|
Incorrect information on your report
|
Credit reporting, credit repair services, or other personal consumer reports
|
|
| Issue |
Incorrect information on your report
|
| Timely |
Yes
|
| Company |
HSBC NORTH AMERICA HOLDINGS INC.
|
| Product |
Credit reporting, credit repair services, or other personal consumer reports
|
| Sub Issue |
Information belongs to someone else
|
| Sub Product |
Credit reporting
|
| Date Received |
2023-01-30
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-01-30
|
| Complaint What Happened |
A fraudulent personal loan was opened under my name with wrong address. I requested HSBC to delete account # XXXX with a Balance of {$20000.00} and reported it as fraud but HSBC refused to do sure, and still with the help of the XXXX XXXX XXXX XXXX they are holding me XXXX and damaging my credit report. I submitted the Identity thief report and police report to both HSBC and XXXX but they refused to follow the law and still kept the incorrect information on my credit report. The fraudulent account mentioned above, was deleted from XXXX and XXXX, but XXXX refused to delete the account from my file after I disputed the account more than 10 times. XXXX would do whatever it takes to have the banks use them for their business needs, and it doesn't matter who gets hurt on the way. XXXX does not follow the law instead they are acting as if they are the law.
|
| Consumer Consent Provided |
Consent provided
|
|
|
5918166
|
2022-08-25
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Tags |
Older American
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
HSBC NORTH AMERICA HOLDINGS INC.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
International money transfer
|
| Date Received |
2022-08-25
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-09-15
|
| Consumer Consent Provided |
Consent not provided
|
|
|
5904664
|
2022-08-22
|
Managing an account
|
Checking or savings account
|
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
HSBC NORTH AMERICA HOLDINGS INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Problem making or receiving payments
|
| Sub Product |
Checking account
|
| Date Received |
2022-08-22
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-08-22
|
| Consumer Consent Provided |
Consent not provided
|
|
|
7210907
|
2023-07-05
|
Attempts to collect debt not owed
|
Debt collection
|
|
| Issue |
Attempts to collect debt not owed
|
| Timely |
Yes
|
| Company |
HSBC NORTH AMERICA HOLDINGS INC.
|
| Product |
Debt collection
|
| Sub Issue |
Debt was result of identity theft
|
| Sub Product |
Credit card debt
|
| Date Received |
2023-07-05
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-07-05
|
| Complaint What Happened |
I sent written statements to company that Im not responsible for debt.. Im made complaints XXXX still have debt owned on my credit report thats not mine.. Its from XXXX XXXX. I made complains to cfpb but XXXX did not remove any debt
|
| Consumer Consent Provided |
Consent provided
|
|
|
6259916
|
2022-12-01
|
Attempts to collect debt not owed
|
Debt collection
|
|
| Issue |
Attempts to collect debt not owed
|
| Timely |
Yes
|
| Company |
HSBC NORTH AMERICA HOLDINGS INC.
|
| Product |
Debt collection
|
| Sub Issue |
Debt was paid
|
| Sub Product |
Credit card debt
|
| Date Received |
2022-12-01
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-12-01
|
| Complaint What Happened |
I was contacted on XXXX by XXXX XXXX XXXX by XXXX XXXX They advised on voicemail that I was being served/sued over. They contacted XXXX family members advising the same that I was being sued/served, disclosed my name, social security number, and date of birth. The company told these people that they were listed as references which is a absolute lie. I spoke to XXXX XXXX He told me what it was finally in regards to. An old credit card debt I paid and I advised that it was paid years ago. They would not release their address or fax to send proof of payment and paid in full letter from 2018 as well as a cease and desist. Almost 5 years ago and I am still be contacted in this threatening manner. When I advised I paid, I advised what company, the amount, when it was paid etc. He said if he needed anything they would call back.never heard a thing more. Here we are today XXXX. A different company is leaving threatening messages/robo calls about suing me. I believe XXXX XXXX hard to tell on the machine. I called back and left a message. But I am absolutely over being constantly harassed over a paid bill. Its been almost 5 years and I am still regularly being harassed over this.
|
| Consumer Consent Provided |
Consent provided
|
|
|
6029948
|
2022-09-28
|
Managing an account
|
Checking or savings account
|
|
| Tags |
Older American
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
HSBC NORTH AMERICA HOLDINGS INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Funds not handled or disbursed as instructed
|
| Sub Product |
Savings account
|
| Date Received |
2022-09-28
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-09-28
|
| Complaint What Happened |
On XX/XX/22 I noticed that {$5000.00} and then {$7500.00} had been transferred from one savings account at HSBC bank. I notified Bank Security and all my accounts 2 savings and 1 checking were locked so that no money could leave any of my accounts. On XX/XX/22, I went to the bank and spoke with an officer. In looking at my accounts, he saw that a check in the amount of {$9400.00} had been drawn and cashed against a second savings account. This fraudulent check had been written against a savings account and cashed while the account was locked. I was told that the back office was dealing with the problem. There were no other responses to how this could happen. All monies have been restored to me, with no notification to me from the bank. Additionally, XXXX reward points were stolen from my credit card with HSBC. This too, has been restored.
|
| Consumer Consent Provided |
Consent provided
|
|
|
6119591
|
2022-10-23
|
Trouble during payment process
|
Mortgage
|
|
| Issue |
Trouble during payment process
|
| Timely |
Yes
|
| Company |
HSBC NORTH AMERICA HOLDINGS INC.
|
| Product |
Mortgage
|
| Sub Product |
Other type of mortgage
|
| Date Received |
2022-10-23
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-11-09
|
| Consumer Consent Provided |
Consent not provided
|
|
|
6230742
|
2022-11-21
|
Managing an account
|
Checking or savings account
|
|
| Tags |
Servicemember
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
HSBC NORTH AMERICA HOLDINGS INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Problem accessing account
|
| Sub Product |
Checking account
|
| Date Received |
2022-11-21
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-11-21
|
| Complaint What Happened |
I have an HSBC expat account. I am a ( US ) citizen XXXX XXXX HSBC required a lot of info about my address etc, to open the account, which I duly provided. However, after a few months, their security Dept asked me to update my info, which I did. They called back saying it didnt update so they need it again. This happened like XXXX or XXXX times, each time asking for the same info I had already provided.
I told them I was moving jobs, and they blocked my card in the middle of a move internationally, blocking my access to my own money, while in a move. My family couldnt eat due to not having funds. I tried to resolve this many times with HSBC but they never fix it. I just keep going in circles. I am stranded in a foreign country with no access to my money because of their idiotic process and because their system isnt showing the info I have sent them time and time again.
I am furious
|
| Consumer Consent Provided |
Consent provided
|
|
|
6117944
|
2022-10-23
|
Closing an account
|
Checking or savings account
|
|
| Issue |
Closing an account
|
| Timely |
Yes
|
| Company |
HSBC NORTH AMERICA HOLDINGS INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Company closed your account
|
| Sub Product |
Savings account
|
| Date Received |
2022-10-23
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-10-23
|
| Complaint What Happened |
In XXXX I opened an account with HSBC. After they told me that everything was OK, I transfer all my savings.
After 2 months they closed my account without telling me anything.
I called them to have an answer. They told me that they closed the account because I did not reply an email of XXXX asking for personal information.
THE THING IS I DID reply that email. Even I sent to the bank all the emails and it replied telling me that they received the information.
THEY CLOSED MY ACCOUNT BECAUSE I DID NOT REPLY AN EMAIL ASKING FOR INFORMATION. BUT THAT IT IS NOT TRUE. I REPLIED THE EMAIL AND SOMEONE DID NOT ENTER THE INFORMATION INTO DE SYSTEM.
SOMEONE MADE A MISTAKE. EVEN THEY TOLD ME THAT BY PHONE.
I had XXXX USD. They closed my account and sent me the money by check to XXXX. Local regulations do not accept checks.
The Bank lies. It says I never replied but I did reply and they replied me back that everything was ok.
|
| Consumer Consent Provided |
Consent provided
|
|
|
5993747
|
2022-09-19
|
Closing an account
|
Checking or savings account
|
|
| Issue |
Closing an account
|
| Timely |
Yes
|
| Company |
HSBC NORTH AMERICA HOLDINGS INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Funds not received from closed account
|
| Sub Product |
Checking account
|
| Date Received |
2022-09-19
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-09-19
|
| Complaint What Happened |
I tried to open a bank account with HSBC a few months ago ( XX/XX/2022 ). Due to the fact that I missed a few calls where HSBC asked for additional documents, HSBC decided to close my account and to deactivate my online banking. At this point I had already transferred USD XXXX to the account.
HSBC communicated the closure to me a few weeks after the account opening ( end of XXXX ). Since this time ( 3-4 months ago ) I am trying to get my money back. I have not received any communication from HSBC that would talk about how to get my money back or that HSBC is working on it. I received a check for USD XXXX mid XXXX ( it wasnt communicated what this was for but I assume this was interest ).
Since XXXX, I have contacted the HSBC customer service team many times, last time about 4-5 weeks ago. The only communication I received from them is that they cant help me as another team is responsible. This team would not take any customer calls.
|
| Consumer Consent Provided |
Consent provided
|
|
|
6004371
|
2022-09-21
|
Problem with a lender or other company charging your account
|
Checking or savings account
|
|
| Issue |
Problem with a lender or other company charging your account
|
| Timely |
Yes
|
| Company |
HSBC NORTH AMERICA HOLDINGS INC.
|
| Product |
Checking or savings account
|
| Sub Issue |
Transaction was not authorized
|
| Sub Product |
Checking account
|
| Date Received |
2022-09-21
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-09-21
|
| Complaint What Happened |
HSBC Bank failed to properly document this Fraud Claim on XX/XX/22 as indicated by their Call Center Supervisor, in which I am already encountering financial hardships getting to work, eating, and purchasing medication ( in which I need to survive ) saying that it could take up to 10 Business Days. This is extremely unethical and I never received any communication regarding their financial practices, nor to date was I provided a Transaction ID, for my personal records because I do not trust this bank. The call center representatives and supervisors are incompetent. I need my credit expedited expeditiously. To add insult to injury HSBC could not expedite my card, nor have they considered the hardships imposed on my life through no fault of my own. This bank has violated several laws according to the FDIC, by not providing written communication regarding their policies, and will not take the due diligence by issuing the provisional credit, at once, considering the hardships and liability imposed by NOT properly filing this fraud in a timely manner. HSBC Bank was contacted on XX/XX/22 in which the Fraud claim was not submitted, nor did the representatives or supervisor callback ( even though there is a verifiable and updated contact number ). To date I never was issued a confirmation email or any Transaction ID # for my records to follow the status of this claim. This bank is absolutely the worst encounter, and I am calling the local News Media as well as seek my legal options.
|
| Consumer Consent Provided |
Consent provided
|
|
|
5868801
|
2022-08-11
|
Closing your account
|
Credit card or prepaid card
|
|
| Issue |
Closing your account
|
| Timely |
Yes
|
| Company |
HSBC NORTH AMERICA HOLDINGS INC.
|
| Product |
Credit card or prepaid card
|
| Sub Issue |
Company closed your account
|
| Sub Product |
General-purpose credit card or charge card
|
| Date Received |
2022-08-11
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-08-11
|
| Complaint What Happened |
On XX/XX/2022 I noticed HSBC for a validation of debt, to which they have not responded. The validation also included several violations of the FDCPA and FCRA of which I invoiced them as well. HSBC reported my private transactions without clearly and concisely informing me of their intentions, which is a clear violation Gramm-Leach Bliley act 6802. To date they have failed to produce the requested information and have failed to correct their reporting of my private information.
|
| Consumer Consent Provided |
Consent provided
|
|
